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various local council roles; customer service & administration in Sydney CBD

posted:
location
Sydney CBD, New South Wales
job type
Temporary
salary
AU$ 26 per hour
reference number
90M0275245_1479096566
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job description

Working within a friendly and supportive team providing assistance to the general public.

Full time (38 hours per week)

Duties: dependant on the role*

  • Answering in-bound customer service calls – small contact centre, within a local council
  • Greeting local residents in person and lodging their requests/issues
  • Assisting with general inquiries
  • Navigating and updating details with the CRM system during calls
  • Reporting and lodging of issues, requests and complaints
  • Digital Records mgmt. (using TRIM)
  • Administration; data entry and responding to emails
  • Possible cash handling

Criteria:

To be successful you MUST have a minimum of 6 months government experience – highly preferable if you have worked within a Local Council.

  • Great communicator – verbally and written.
  • Ability to use CRM systems whilst on the phone.
  • Show empathy/compassion with frustrated or angry customers.
  • Strong customer service and/or admin experience within an office enviroment (at least 1 year).

apply now