wealth & superannuation customer service | cbd in Sydney CBD

posted:
location
Sydney CBD, New South Wales
job type
Permanent
salary
AU$ 50,000 per year
reference number
90M0307078_1496903755
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job description

The Opportunity

This reputable organisation, a global leader within banking and financial services is currently recruiting multiple client management opportunities within their contact centre. This opportunity will give you exposure to different aspects of the wealth management arm, providing customers with solutions ways in managing wealth.

Please note, we are only interested in candidates who have a genuine passion to work within banking & financial services and who want a long-term career!

The Candidate
We are looking for motivated, hard working, driven individuals that are able to work in a highly structured KPI'd environment, delivering exceptional customer service in everything that you do. You will have experience with:

  • Assessing customer accounts and providing the best solution
  • Excellent customer service
  • Servicing simple to complex enquiries
  • Liaising with internal and external business customers and delivering the best customer service experience every time. Act with urgency and respond to customer enquiries or requests immediately
  • High level of accuracy & efficiency, multitasking and excellent attention to detail
  • Excellent time management skills
  • Assist and educate customers process that enhances their banking experience and helps them to grow
  • Advanced negotiation and complex problem solving skills – ability to think outside the square
  • Strong attention to detail and administrative capacity
  • Proficiency with multiple systems , and receptive to feedback and training
  • Personal resilience, proactive and service focus

No previous banking experience required but degrees are highly desirable. We are looking for motivated individuals looking for a career within banking. The opportunities for growth and development are endless.

The Benefits

In return for your commitment to this role you will be given the opportunity to work for an employer that boasts the following benefits:

  • Supportive work environment
  • Supportive management structure
  • Opportunities for career progression
  • Amazing culture
  • Convenient location located outside of the station.

skills

Sales | Contact Centre | Banking | Finance | Sales Consultant | Inbound | Outbound | Customer Service | Inbound |
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