westpac - customer service banker in Bedford Park

Bedford Park, South Australia
job type
AU$ 50,000 per year
reference number
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job description

This is a great opportunity to work for Westpac and get your foot in the door within the Banking & Finance sector. This initial contract will be working on a certain project with the opportunity to potentially move to a permanent role within the organisation depending on business need and performance

Please note, we are only interested in candidates who have a genuine passion to work within banking & financial services and who want a long-term career with Westpac

The role:

Starting your journey in this inbound role as a Customer service Banker, you will be working in a dynamic, fast-paced, target-driven and high-volume environment within a culture and working environment unlike any other. Your role:

  • Manage service inquiries for existing customers across a range of products and services and act as a first point resolution officer for inbound banking inquiries
  • You are required to deepen and retain customer relationships through retention of products and services.
  • Minimise Westpac's exposure to financial loss by providing accurate information to customers at all times
  • Act with urgency and respond to customer inquiries or requests immediately
  • Assist and educate our customers in learning banking technology that enhances their banking experience and helps them to grow
  • Influence, educate and migrate customers to self-service technology and mobile options
  • Always look for new opportunities to delight our customers

Whilst this is a true customer-focussed role, there is a heavy emphasis on retention - you will need to be driven and motivated with a genuine passion to succeed in this role


  • Superior customer service and relationship building experience
  • Advanced negotiation and complex problem-solving skills - ability to think outside the square
  • Strong and clear communication skills
  • Strong attention to detail and administrative capacity
  • The ability to meet structured KPI's and targets
  • An ability to expand the conversation with a sales focus
  • Proficiency with multiple systems, and receptive to feedback and training
  • Be Outcome Driven with an investigative nature
  • Personal resilience, proactive and service focus
  • Available to work between 8 am - 8 pm Monday through to Sunday with flexibility on the shifts you work


  • Ability to access some of the best banking, wealth, and insurance benefits in the market
  • Competitive remuneration
  • Entitled to a suite of online learning, training modules, and career planning tools to grow with us

Westpac's aim is to be leaders in diversity, flexibility and as an equal opportunity employer.

As part of our commitment to creating a flexible, diverse and inclusive workplace, this role is open to experienced candidates seeking workplace flexibility. We invite Candidates of all ages, people with a disability and Indigenous Australians to apply.

apply now