analyst risk operations - credit & internal collections in watermael-boitsfort

posted
job type
mission d'intérim
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job details

posted
location
watermael-boitsfort
job category
Services Financiers
job type
mission d'intérim
reference number
TTBE424621
apply now

job description

The Analyst Risk Operations - Credit & Internal Collections will focus on the following areas: 1.Processing requests for limit increases. 2.Approving limit increases within the assigned delegation level (based on the underwriting procedures). 3.Unfreezing cards when the limit has been reached or freezing cards when the cardholder has not paid the outstanding amounts on time, in accordance with the established procedures (Credit). 4.Following up outstanding amounts by contacting customers in order to obtain payment or to arrange a payment plan (Internal Collection). Applying best practices based on rules and procedures in customer contracts and in following up cases. Looking up and entering all necessary information to handle questions or to solve problems, including reconciliation of payments received. Handling questions from customers related to requests for limit increases, (un)freezing cards and collecting outstanding amounts. Following up non-payment and taking the necessary steps to collect outstanding amounts whenever possible in order to limit losses for ACG, without compromising the customer service. Where necessary, contacting other financial institutions and system providers in order to obtain the necessary information to comply with cardholder requests. Following up cases in order to provide proper reporting. Following up suspicious transactions. Sharing acquired knowledge and insights with colleagues responsible for the same tasks. Sharing experience on how to approach customers with outstanding payments and various ways to increase recovery rate with the employees for all three of the brands. Communicating professionally and according to the established procedures with customers and the internal and external parties (financial institutions, external agency, etc.).

qualification

The function requires a knowledge that is at least equivalent to a secondary degree (or equivalent experience) with 1 year learning time. Languages Dutch - Experienced (written & oral) French - Experience (written & oral) English - Experience (written & oral) Other MS Office ¿ Experienced Proprietary IT platforms Job-specific IT systems Basic accountancy knowledge Duration : 6 month Salary : 2150 euro Lunch vouchers : 8 euro