authorisations & fraud prevention analyst 24/7 in watermaal-bosvoorde

posted
job type
tijdelijk
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job details

posted
location
watermaal-bosvoorde
job category
Financiële dienstverlening
job type
tijdelijk
working hours
Full-time
reference number
TTBE440713
apply now

job description

The Authorisations & Fraud Prevention Analyst works in a 24/7 shift regime and focuses on following main objectives: *Analysing and processing of fraud referrals and contact customers when necessary to verify suspicious transactions on their accounts / cards with the objective to prevent fraud and to timely block accounts / cards to prevent additional fraud. *Timely communicate key information with regard to the methods, causes and patterns obtained from the analysis of the fraud referrals to the Manager and the Fraud & Disputes team with the aim to suggest improvements to the fraud detection and prevention rules. *Grant authorisation to merchants for processing specific transactions by performing correct credit analysis and by correctly interpreting the client information, taking into account the Credit & Risk rules and parameters. *Answering Customer Service calls for card members and merchants by replying to questions, handling problems and by providing following up when necessary. He/she is also responsible for: *Send the necessary documents to internal and external customers upon starting a fraud case. *Daily follow up of open fraud prevention cases in the worklist, aiming for an optimal processing. *Creating and sending Emergency Cards for and to card members in Belgium and abroad. *Follow up, process and answer questions of internal and external customers. *Answer to internal and external calls that relate to the main objectives. *Execute specific tasks and changes to customer files for which only the team possesses the required expertise and access rights to the systems.

qualification

The function requires a knowledge that is at least equivalent to a secondary degree (or equivalent experience) with 3 to 6 months learning time. Languages Dutch Experienced (written & oral) French Experience (written & oral) English Experience (written & oral) Other MS Office - Experienced Proprietary IT platforms Job specific IT systems *Possess preceding knowledge and experience of the products, services and procedures within the own domain and execute a number of well-defined tasks instructed and supervised by a manager *Ability to autonomously process data out of one specific sub-discipline and look for pattern and cause /effect *Act on own initiative within well-defined guidelines and procedures and be able to propose normal improvements under supervision of a manager *Transfer own knowledge and best working practices in a formal and informal way to the colleagues and the team *Answer correctly and in a structured way more complex questions from internal and external customers according to set rules and procedures with a view to provide accurate solutions. Able to correctly report on data and incidents *Treat others fairly, respect confidentiality and approach others in an honest way *Dispose of the required maturity and flexibility to obtain a balanced work planning and optimal customer service in a 24/7 operational environment