client services representative in Bruxelles

Bruxelles, Brussels Hoofdstedelijk Gewest
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job description

For a client, specialized in the banking sector, Tempo-Team is looking for a Client Service Representative. Client Services is the primary point of contact for all Global Custody Clients regarding their day to day operational queries. Client Services represents the front line of the Bank. This is a busy and demanding environment with high values and large volumes of transactions requiring good concentration and organizational skills. Middle Market Client relationships will be assigned to a Client Services Representative or the Client Service Representative will assist a Senior Client Services Representative on GFI & Regional clients. The Client Services Representative interacts with the operational departments, team leader and Account Managers to resolve problems and more importantly proactively identify potential issues Responsabilities: - Provide day-to-day operational support to Investment Managers (IMs) and Clients ensuring their requirements are met professionally and expediently. - Develop and improve your IM or Client relationships including taking proactive ownership of all operational issues. - Monitoring of internal risk management controls including failed transactions and overdrawn balances and ensuring that the checklist is completed daily. - Maintain accurate desktop procedures, KYC documentation and standing instructions for an assigned group of IMs or Clients and ensure the operational group is aware of and comply with these procedures - Ensure all IM or Client queries are logged, monitored and closed on the appropriate system, roviding appropriate client communication until resolution and management reporting on overstandard queries where required. - Interface with other internal departments (including the Operational team, Global Custody, Treasury, Securities Lending and Corporate Actions) to ensure timely resolution of cross-departmental issues


Qualifications: In addition to the core competencies of Communication Skills, Decision-making and Accountability, Flexibility and Adaptability and Managing Risk the associate should show an aptitude for: - Client Focus - Personal Organisation - Work Quality/Attention to Detail - Analytical thinking - Job Proficiency - Initiative/Sense of Urgency - Supervision - Coaching - Problem solving/ Crisis Management And also: - Proven knowledge of Global Custody markets and products - Experience of using Microsoft Office products, in particular manipulating Excel spreadsheets. Utilising advanced functions would be desirable - Able to deal appropriately with many tasks simultaneously - English Fluency -Bachelor Degree or Master degree in economics, business administration Mission length: 6 months
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