community moderator in Dendermonde

posted:
location
Dendermonde, Oost-Vlaanderen
job type
Vast
reference number
RSBE434886
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job description

We are looking for a software developer for an IT company in Dendermonde. Tasks: - You analyze a wide variety of technical cases on our online platforms and provide solutions for them when possible - You escalate cases to other teams or media when necessary - You moderate our forums, social media channels and a variety of other online platforms through which users contact us - You take care of our own forums by resolving account and spam issues aside from other maintenance tasks - You think about ways to keep our online platforms alive and improve the total customer experience - You progress in your career by continuously learning and expanding your skillset - You assist the marketing team in creating technical content - You start and end your day a bit later once a week to cover our global customer base You are someone who: - puts the customer first - analyzes challenges before tackling them head on - is dynamic, committed, hands-on and passionate - communicates fluently and in a friendly manner

qualification

You have a: - professional Bachelor's degree or higher, or relevant experience - strong grasp of the English and Dutch language - broad interest and solid working knowledge of IT - commercial skill- and mindset to represent the company throughout the Internet Bonus: - Fluent in Spanish, Portuguese, or other languages - Proficiency in networks and protocols - Know your way around relational databases like MSSQL - Prior experience with taking care of forums and social media Our offer: - Competitive wage and interisting bonus - Non- statutory benefits - Internal and external training - Growing along with a company in full expansion - Office located in a green environment and a close-knit group
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