customer care professional - corporate/bta in watermael-boitsfort

posted
job type
cdi
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job details

posted
location
watermael-boitsfort
job category
Services Financiers
job type
cdi
working hours
Full-time
reference number
TTBE421944
apply now

job description

The Customer Care Professional - Corporate/BTA has a good understanding of our products and services for the specific area he/she works in. He/she needs to be experienced in using our main frame customer databases and needs to understand all product features and benefits of the area he/she works in. He/She is responsible for : *Ensuring customer satisfaction, by delivery excellent service to our internal and external customers including corporate contact persons and travel agencies. *Handling all queries from internal and external customers including corporate customers (program administrators) and travel agencies using the BTA product. *Maintenance of the customer profile and all administration around it including card applications. *Controlling outstanding credit balances on corporate accounts. *Handling debt collection on BTA accounts and control/review credit worthiness in line with risk procedure. *Ensure correct reporting is produced and reworked for operational purposes. *Investigating payments to ensure they get allocated to the right accounts to be processed in a correct way. *Understanding and working with basic instructions, information and procedures required in order to perform the job. *Explaining the details of the job in a clear, concise and accurate way to support new hires on materials available. *Respecting confidentiality with regards to all data. He/She works under supervision of a team leader.

qualification

Education and learning time The function requires a knowledge that is at least equivalent to a secundary degree (or equivalent experience) with 3 to 6 months learning time. Languages Dutch - Experienced (written & oral) French - Experienced (written & oral) English - Experienced (written & oral) Other MS Office - Experienced Proprietary IT platforms Job specific IT systems Weekly hours 38/37.5 (high salary, no recup) From Monday till Friday Sliding schedule between 7.30AM and 9.30AM and possibility to leave as from 3.36PM Salary : 2200-2400 Meal Vouchers 8 euro CDI after interim period