customer service medewerker in Woluwe-Saint-Lambert

Woluwe-Saint-Lambert, Brussels Hoofdstedelijk Gewest
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job description

Reporting to one of our Team Leaders Customer Care, your responsibilities will cover administrative/support tasks After an intensive on-the-job training, you will be an expert in Ingenico Payment Services products and services, allowing you to take part in: Merchant contract management: accuracy check of information provided by the merchant Creation and set up of accounts for high-profile merchants Payment method activation for merchant accounts Password administration for newly registered merchants Incoming Administrative Request (contract and invoice duplicate requests, billing information changes, etc.) Filing and treatment of official documents First contact for financial issues (invoices, credit notes, payment terms, etc.) Screening of the admin mailbox and ticketing system, as well as taking appropriate action Backup for the sales team (mainly by phone) Active collaboration in projects


For this challenging position, we need a talented individual with strong administrative and organizational skills. Our candidate should fit following requirements: Bachelor Degree with preferably 1-2 year(s) experience in a similar position Very fluent in Dutch and French; Fluent in English Good communication skills Flexible and able to adapt to a fast-paced environment Team spirit Independent and willing to take initiative Problem-solving High drive for result, combined with an eye for detail
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