customer service representative (dutch/english/german) in Mechelen

Mechelen, Antwerpen
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job description

Our international client in Mechelen is looking for 2 Customer Service Representatives, initially for 6 months but this can change into a permanent contract. You will be responsible for processing customer orders while maximizing the satisfaction of our customers throughout the enterprise. This position is the first contact point for customers for all order-related issues and acts as an interface to other internal CTS departments. This position is required to navigate fluidly between multiple operating systems including SAP and JD Edwards (Aforce) to execute customer service activities. - Be responsible for the management of customers' orders mostly for german market, from order intake to overdue recovering, in line with contract, procedure guidelines and customer expectations - Pro-actively follow up all the key stages of an order such as availability check and regular customer updates - Enable and manage adequate communication with Sales Support, Commercial team, and other Supply Chain functions - Collaborate with transportation, scheduling and escalation teams to resolve service issues and expedite orders as defined by customer/contract requirements - Prevent overdue in checking daily information in SAP and Aforce systems, follow up overdue together with the account manager and sales support functions - Assist with the creation and verification of credit/debit invoices for customers - Actively participate in the Customer Management Incident process as each situation requires - Actively participate to the forecasting process - Enforce all Supply Chain business rules and notify deviations (lead times, surcharges,Communication flows, etc.)


- You have a bachelor or master degree, preferably in Commercial or Supply chain orientation. - You have a very good knowlegde of English, Dutch and German. Other languages are a real plus. - You have experience within Customer Service. - Experience with SAP or JD Edwards is a strong plus. - You can work fluently with MS Office. - You have a customer and problem solving mind set. - You are able to manage stressfull situations.
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