customer support fr/nl/en in Genval

posted:
location
Genval, Brabant Wallon
job type
CDI
reference number
RSBE440623
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job description

- Provide excellent support to our customers by responding to questions by phone and email in an enthusiastic, accurate and efficient way - Proactive identification of user training needs - Assist customers in getting the most out of our product through blended learning (by teleconference, webinar or exceptionally in person) - Escalate critical support issues from customers to the appropriate internal channel - Help report bugs to our development team and suggests product improvements - Identify recurring questions and keep our knowledge base up to date - Execute internal processes to streamline and optimize support work - Keep accurate records of all work

qualification

- You are bilingual French and Dutch spoken and written are a must while English would be a great plus. - Passion for customer service and helping others - Great communication skills via email and phone - You have strong problem solving skills and preferably an analytical background - Highly organized and detail oriented - Word and excel hold no secrets for you - You have IT affinity, experience with SaaS is a plus - Working in a flexible schedule motivates you We offer you : - The opportunity to work for one of the fastest growing SaaS companies in the construction sector - The chance to make a real, impactful difference - To work with the latest technologies (Mac, Android and Windows) - Great working atmosphere with a young, dynamic team in the coolest offices out there - Huge growth and learning potential
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