it helpdesk collaborateur in Haren

Haren, Limburg
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job description

IT Helpdesk Technician Primary responsibilities: -Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system -Troubleshoot hardware, software and network related issues; -Provide restorative or maintenance actions to resolve end-user issues; -Assist with defining and documenting knowledge base articles; -Assist with special project work as needed; -Escalate problems to the next level of support when necessary; -Consistently meet or exceed requirement performance criteria.


Knowledge of and/or experience supporting Windows and MS Office products; - Excellent troubleshooting capability; - Previous successful customer service experience is considered an advantage; - Sound judgment and decision making skills; - Strong analytical, technical, problem solving and organizational skills; - Process and procedure oriented; - Strong written and oral communication skills; - Team player, self motivated, organized, detail oriented and able to handle changing priorities; - Able to communicate problems/issues to customers in a non-technical manner; - Working hours: Monday to Friday between business hours - Language requirements: - Dutch, French and English or - Turkish and English in combination with French or Dutch
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