sales back officer - fr/esp/eng in Buizingen

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job description

The Sales Back Office is an inside support for the sales activity. It starts when the sales order is received and aims to deliver and follow after-sales conformity and customer satisfaction. The Back Office is in close contact with the Front Office and has regular contacts with customers. * The main responsibilities are: - Check the order: - Validate and process the order, ensuring contract obligations are met (check price, delivery, specifications, terms of condition,...) * Communicate internally customer requirements: - Execute an internal review to make sure all information to meet customer requirements is communicated (product specifications, lead time, terms and conditions) * Prepare export administration: - Collect, verify and deliver all necessary documents to external parties to ensure on time delivery * Check that contract obligations are met: - Manage and control the delivery to ensure OTIF - Verify and follow payment and collection - Check customer satisfaction * Report to the Front Office on: - Communicate effectively with customers, ensure customer satisfaction - Troubleshoot effectively if a breakdown in the process occurs to ensure Nexans reputation with the customer is maintained - Handle after sales problems or claims that require actions * The Sales Back Office reports to the Inside Sales & Customer Services Manager.


- Secondary school degree or bachelor, preferably with knowledge of export documents and regulations. - Strong language skills, both oral and written, in French, English and Spanish. Any other language is an asset. - Able to operate MS Office (Excel, Word, Outlook) at a good level. - Database application literate. - Knowledge of SAP is a plus. - Key competencies: Communication skills, Customer oriented, Global team player We offer an exciting and challenging international work environment with an attractive salary and benefits package. You have the possibility to grow within an international group through training and career development.
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