sales service coordinator in Heverlee

Heverlee, Vlaams-Brabant
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job description

Duties include but are not limited to: - Manage the incoming mail and keep the country specific mailboxes clean - Create/ update the new/ existing customer accounts with all required data needed in the different tools used by the Customer Care department - Facilitate quote process for technical department in ERP system - Gather all price related information and cooperate with the other related functions to assure the latest price information is available in the tools used by the Customer Care department - Handle literature and sample requests - Follow up and handling of consignment stocks at customers - Diverse Admin tasks - Issue credit notes related to bonus and rebate agreements with customers - Support our intercompany business by giving support for intercompany orders/returns/complaints Management reserves the right to assign or re-define duties and instruct the post holder to carry out any other duty commensurate with this post.


HARD SKILLS - Bachelor Degree or equal by experience in administrative customer related roles in an international business environment - IT skills: Excellent PC Skills (MS Office/ CRM/ ERP (SAP preferred)/ internet) - Languages: profound English language skills essential, advanced knowledge of German and French preferred - Excellent administrative skills - Problem Solver/Anticipator/Eye for detail - Organizing and problem solving capabilities SOFT SKILLS - Administration management: understand how to separate and combine tasks into efficient work flow; good at maintaining the total picture of a customer related administration process, no problem with task hopping - Team player: have a positive and constructive impact on the team; professional attitude towards different positions working closely with the Customer Care organization - Service Minded: is dedicated to meeting the expectations and requirements of internal and external customers; acts with the highest level of service in mind
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