service center specialist - optie vast in Diegem

Diegem, Vlaams-Brabant
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job description

Key Responsibilities include: * Take incoming calls from customers and log the problem in the service database. * Corrective maintenance planning * Preventive maintenance and field modification planning * Identify our contractual commitments and ensure accurate use of remote support. * Take incoming calls from Field Engineers related to dispatching. * Enter all comments and agree on an action plan with remote support and field engineers * Offer suggestions on possible solutions. * Assign Field Engineers listed in the system preferred list. * When preferred FE is not available, use the training records and maps to find a suitable resource. * Support Service Center Initiatives to increase customer satisfaction


Required Qualifications: * Associate degree or equivalent work experience. * Prior demonstrated experience working in a Customer service role. * Very good knowledge of Dutch, French and English Preferred Qualifications: * Demonstrated analytical thinking and problem solving ability. * Ability to think clearly and quickly and empathize in high-pressure clinical situations. * Tenacity and creativity in handling customer issues.
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