service planner (m/f) in Heverlee

Heverlee, Vlaams-Brabant
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job description

For an international company in Leuven we are looking for a Service Planner for a long term temporary position. Main tasks are: -Manpower planning and coordination of interventions for internal resources -Controlling and management of the disposability -Manage and optimize all related processes and entries to the ERP-System with a fully transparent and efficient workflow -Analysis of order related services and its adherence to delivery dates -Intensive communication with the internal interfaces Project Management, Sales and externally with the customer Other tasks on request of Service Director or Technical Manager Service possible. Role and responsibilities: -Optimal back office work flow concerning the dispatching of the engineers -Productivity of the service engineers -Customer satisfaction (in cooperation the Service Managers and Back-Office Manager) -Employee satisfaction of service engineers (in cooperation with the Service Managers/Teamleaders)


-Excellent organization and follow-up skills -Strong communication and facilitation skills with demonstrated ability to present complex information and issues in an user friendly manner - Experience in manpower planning is necessary -Ability to relate to customers, their views and issues -Technical education or other, but interested to work in a technical environment or similar job experiences -'hands-on' experience in a B2B role and with planning tools is a plus -Being self-motivated and having the proven capacity to fully complete tasks -Excellent communication skills and assertiveness -Good skills in Microsoft-Office -Must to be a team player -Excellent English and Dutch. Other languages are a benefit
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