Are you looking for a position in a growing company where you can work hard, be challenged, and enjoy a new and exciting avenue in the healthcare field? We are looking for professionals to fulfill the role of a Patient Experience Specialist.Successful candidates for this position will handle customer service, monitor patient progress, and communicate with multiple parties. Your work will involve research, using computerized systems to track and gather information, and speaking with patients over the phone. We are looking for detailed, personable, focused, and passionate people!Does this sound like you? If so, please apply with your most up to date resume. Responsibilities● Work as a team to achieve Equiscript’s Cause and Core Values, while providing our customers withexceptional service.● Handling Outbound Calls, about 40+ calls per day.● Meeting Equiscript’s Quality Call Handling standards.● Communicating with the patients over the phone about COVID-19 vaccination enrollment and scheduling.● Documenting the interaction and obtaining all necessary information outlined by the department.● Updating and maintaining patient information and inquiries in Salesforce.com.● Identify issues that need to be resolved, take corrective action, and escalate when needed. Ensure thatpatients are happy with the service they are receiving.Skillsbilingual (1 year of experience is required)Telephone EtiquetteCall Center Support (1 year of experience is required)Customer Service (1 year of experience is required)SalesforceMedical TerminologyEducationNo Degree RequiredQualificationsYears of experience: 2 yearsExperience level:ExperiencedShift: FirstWorking hours: 11 AM - 9 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.