Randstad is Hiring Bilingual Customer Service Representative (Tech Support) !Do you want to pursue a career in call center? Are you fluently bilingual in English and French? Are you full-time available? Do you enjoy working from the comfort of your Home! If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of February 03 , 2022What(Job title)?- Bilingual Customer Service Representative (Tech Support)Where?- Work from home (Should be located in Ontario)When?- Training starts February 03 , 2022Hours of Operation:Monday to Friday 8am to 9pm Sat and Sun 9am till 7.30 (rotational shifts)Pay rate:$20.00/hour Advantages- One of the fastest growing call centers in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the Tech industry- Great work culture & work/life balance- Career progression opportunities!-Work from the comfort of your Home from Day 1Responsibilities1- Manage inbound customer calls regarding tech support. Respond to customer inquiries in a pleasant and professional manner.2.Analyze customer inquiries and identify solutions .Takes ownership of providing customized solutions and optionswhile responding to questions or problems that are raised by thecustomer. Ensuring their inquiry is resolved on the first call.3. Troubleshoots and resolves technical issues using establisheddiagnostics tools and procedures. Escalates customer issues asrequired.4. Responsible for accurate data input using prescribed applications.5. Analyses customer requests for special requests, burials andservice calls and takes appropriate action.6. Identifies area-wide service interruptions for all locations and alertsappropriate staff in a timely manner.7. Resolves service discrepancies and credits customer accounts.8. Performs off-line duties that directly impact customers and improvethe customer’s experience9. Highlights the features and benefits of cable television andbroadband services by confidently handling competitive issues withan approach that will incite customers to choose our brand as theirexclusive service provider. Make all required efforts to retaincustomers that express their intent to cancel their subscription ordowngrade their services.10. Assists with other departmental requests as required and performsspecial projects as assigned.11. As part of their work, employee must take all necessary measuresto ensure their own health and safety, and that of their co-workersand the public in general. Employees must comply with all Health &Safety instructions, guidelines, policies and procedures issued bythe Company.Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service an asset- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryBilingual Customer Service Representative (Tech Industry)Work from home Permanent and full time opportunity starting as of February 03 , 2022Monday to Friday 8am to 9pm Sat and Sun 9am till 7.30 (rotational shifts)$20.00/hour Medical and Dental benefits!Here's how you can apply:- Email your CV to Sincy Fathima. at firstname.lastname@example.org with subject line "Bilingual Tech Support"- Apply directly on www.randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.