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bilingual customer service representative- hybrid.

job details

summary

    job details
    A global leader in merchant services is looking to add Bilingual Account Specialists- Advanced Tech Support for a full-time permanent position for the North York team.

    Are you someone who is reliable and punctual? Do you have a positive attitude and handle stress well? Are you tech-savvy and a quick learner?
    If you answered yes to these questions, the Bilingual Customer Service Representative (French & English) position may be a great fit for you!

    Start Date: July 11, 2022

    Hours of operation:
    Monday- Friday 7am-12am (some weekends and holidays required)
    10% Overtime premium for afternoon shifts

    Training for the first 4 weeks

    Salary: $50k-$51k

    Hybrid model- Must be able to go into the office located in North York





    Advantages
    2 weeks vacation, 3 weeks after 2 years
    10 Sick days ( prorated)
    Extended health benefits
    Home office allowance
    Casual dress
    Tuition reimbursement
    10% Overtime premium for afternoon shifts
    Internal opportunities

    Responsibilities
    - Answering and resolving calls from merchants calling with e-commerce inquiries for various help desk programs
    - Respond to email inquiries from internal and external partners
    - Assist with special projects such as terminal software and hardware launches
    - Manage and complete technical escalations
    - Liaising with other areas of the organization to provide timely resolutions


    Qualifications
    - Bilingual French AND English
    - Minimum 2 years of customer service experience
    - High school diploma equivalent
    - Post-secondary education is considered an asset
    - Excellent verbal and written French and English communication skills
    - Self-motivated, able to work with minimal supervision, and performs well in a team environment
    - Knowledge of MS Office, basic internet troubleshooting skills
    - Ability to navigate between different applications/tools
    - Knowledge of payment processing industry and related products/procedures
    - Experience with Help Desk call types: Verifone, Ingenico, VAR, ROL, Advanced communication

    Summary
    To apply please email your resume directly to luda.zadorovich@randstad.ca or michael.bertolini@randstad.ca with the subject line "Bilingual Account Specialist III - North York"

    All qualified Bilingual (FRENCH & ENGLISH) candidates will be contacted.

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    A global leader in merchant services is looking to add Bilingual Account Specialists- Advanced Tech Support for a full-time permanent position for the North York team.

    Are you someone who is reliable and punctual? Do you have a positive attitude and handle stress well? Are you tech-savvy and a quick learner?
    If you answered yes to these questions, the Bilingual Customer Service Representative (French & English) position may be a great fit for you!

    Start Date: July 11, 2022

    Hours of operation:
    Monday- Friday 7am-12am (some weekends and holidays required)
    10% Overtime premium for afternoon shifts

    Training for the first 4 weeks

    Salary: $50k-$51k

    Hybrid model- Must be able to go into the office located in North York





    Advantages
    2 weeks vacation, 3 weeks after 2 years
    10 Sick days ( prorated)
    Extended health benefits
    Home office allowance
    Casual dress
    Tuition reimbursement
    10% Overtime premium for afternoon shifts
    Internal opportunities

    Responsibilities
    - Answering and resolving calls from merchants calling with e-commerce inquiries for various help desk programs
    - Respond to email inquiries from internal and external partners
    - Assist with special projects such as terminal software and hardware launches
    - Manage and complete technical escalations
    - Liaising with other areas of the organization to provide timely resolutions


    Qualifications
    - Bilingual French AND English
    - Minimum 2 years of customer service experience
    - High school diploma equivalent
    - Post-secondary education is considered an asset
    - Excellent verbal and written French and English communication skills
    - Self-motivated, able to work with minimal supervision, and performs well in a team environment
    - Knowledge of MS Office, basic internet troubleshooting skills
    - Ability to navigate between different applications/tools
    - Knowledge of payment processing industry and related products/procedures
    - Experience with Help Desk call types: Verifone, Ingenico, VAR, ROL, Advanced communication

    Summary
    To apply please email your resume directly to luda.zadorovich@randstad.ca or michael.bertolini@randstad.ca with the subject line "Bilingual Account Specialist III - North York"

    All qualified Bilingual (FRENCH & ENGLISH) candidates will be contacted.

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.