Are you looking for a new job that will let you exercise your customer service muscles? Do you enjoy talking to many different people each day and helping them out? Are you good at handling multiple priorities at the same time and still find yourself able to achieve great results? Would you consider yourself an expert at dealing with people and understanding their problems or concerns? If so, we’d love to speak to you!We are looking for a Bilingual Customer Service Representatives to work from Office for a well established company! You’ll be responsible for providing world class customer service to callers over the phone! Taking inbound calls, you’ll get to work as part of a team that will support your professional development. This Etobicoke company is a great space to work and we know you’ll love it here!Some quick details!MUST be available to work between 7am and 11pm Monday-SundayYou need to be fluent in English and if you know French, an added advantageThis is a Work From Office position!Advantages-Permanent Position- no short term contracts-Competitive pay rate-No Overnight shifts-Large lunch room and great team environment- Easy access by public transit-Work From Home available after 3 months, if you meet all requirements.Responsibilities Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support. In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system. Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry. Adhere to established escalation procedures when mitigating complaints/escalations on the first contact. Adhere to the Millennium1 Solutions Business Conduct Guidelines and Sensitive Consumer Information Standard, while maintaining requirements in relation to PCI compliance standards. Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions. Fulfill customer brand expectations in a manner that complies with policies, practices and procedures. End each call by completing all required activity in order to fulfill customer requests and document everything.Qualifications Excellent communication skills, both verbal and written. Fluent in English and French Demonstrated analytical and problem-solving skills. Demonstrated ability to work within time constraints. Working knowledge of PCs and strong keyboarding skills (min 25 wpm)Positive attitude and demonstrated ability to perform in a team-based environment. Professional and pleasant telephone manner. Must have flexibility and willingness to work rotational shifts, including evenings and weekends. Experience working in a call center environment specifically in a customer service role. Previous Financial Services experience would be considered an assetSummaryIf Interested, apply to the position directly or contact email@example.com through an email .Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.