Do you want to be a part of a diverse workforce? Are you bilingual English and French? Do you take pride in your customer service skills? Do you enjoy working from the comfort of your own home?If you answered yes to these questions, then we have the opportunity for you to take the next step in your career! We are looking for Bilingual candidates, with a strong work ethic to join this dynamic team. This is a permanent, full time position working with a mortgage and development finance company, that has been operating for over 35 years.Job Title:Bilingual (English & French) Mortgage Representative - Early CollectionsStart Date:January 2021*Apply now as this position won't last long*Location:Remote - work from home anywhere in CanadaYou will be given a work station to set up in your home.Hours:Permanent Full Time positionMonday - Friday (weekends off)Must be Flexible to work between the hours of 8:00am-7:15pmSalary:43k-48k + $4000 annually bilingual premiumWith an additional opportunity for 10% annual performance bonusAdvantages- Permanent, full time position with a reputable company- Weekends and evenings off! Must be able to work between 8:00AM - 7:15PM, Monday - Friday- Competitive salary with performance bonus- Benefits start on day 1 (no waiting period)- 3 weeks vacation- Remote- 11 weeks of training- Advancement and growth opportunities available Responsibilities- Handle customer inquiries via inbound calls and emails in regards to collections- Setting up payment plans- Deescalating situations- Maintain accurate files through data entry- Problem solve and provide solutions to customers- Liaise with other departments and teams- Use empathy and listening skills to handle calls and emails Qualifications- Must be Bilingual English and French (75% English, 25% French)- Previous collections experience is a must- Previous Call Centre or Customer Service experience is required- Professional and ambitious personality- Strong computer skills- Proficient in MS OfficeSummaryIf this sounds like something that interests you, apply now!1) Apply Online2) send a copy of your resume to firstname.lastname@example.org and mention "Bilingual Collections Agent"Looking forward to hearing from you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.