We are seeking a talented Contact Center Agent to apply knowledge of organization and products in order to provide courteous and efficient service to Credit Union employees and or Credit Union members. In addition the Contact Center Agent will be accountable for meeting performance targets and necessary requirements for agent advancement via career path. This position is on-site. What we're looking for:• 2 year degree or 2 years of applicable customer service work experience.• 1-2 years of call center environment preferred.• Credit/debit card processing and financial institution operations experience preferred.• Proficiency with technology, including Microsoft Office and other software solutions.• Commitment to providing excellent customer service.• Strong written and verbal communication skills.• Ability to analyze, anticipate and solve problems.• Attention to detail.• Flexible availability preferred (afternoons and evenings).• A vailability to work one weekend day per week required. ResponsibilitiesTakes incoming calls from members.Navigates tools and resources to properly address member inquiries.Maintains high level of service with members and meets performance targets.Maintains composure and demonstrate a calm, professional position while adapting to difficult situations.Develops and maintains productive working relationships with team members.Promotes and maintains a positive, professional image of Call Center's.Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.3 shifts available 12pm-8:30pm, 1pm-9:30pm and 3pm-11:30pmThe essential functions of this role include:working weekendsSkillsCall CenterTelephone EtiquetteBasic Computer SkillsEducationHigh SchoolQualificationsYears of experience: 1 yearExperience level:Entry LevelShift: SecondWorking hours: 3 PM - 11:30 PMRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.