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call centre team lead- hybrid.

job details

summary

    job details
    Are you a proven people leader? Are you looking for a new challenge?

    Our client is a leader in the utility industry, proudly serving the natural gas industry across Ontario.
    They are looking for a Team Lead to join their team in Mississauga on a hybrid basis.

    Location: Mississauga
    Hours: 1:30pm- 10pm
    Salary: $23/h -$25/h
    Permanent Opportunity
    Benefits
    Vacation


    Advantages
    Permanent Opportunity
    First 3 months of in office training and then hybrid model with ability of working at home 2 days a week
    Growth Opportunities
    Full health benefits including vision
    2 Weeks vacation ( negotiable)
    Excellent hands-on leadership opportunity

    Responsibilities
    - Lead, coach, and motivate the team to achieve customer service goals at the department level
    - Oversee staff to ensure work is being performed according to established standards
    - Act as a liaison with utility personnel for special work projects
    - Maintain effective communication with District Managers to address follow-ups
    - Validate documentation and data entry/ effective record retention
    - Demonstrate superior telephone and email manners with strong interpersonal skills
    - Address customer complaint escalations in a timely and professional manner

    Qualifications
    - Post-secondary education is an asset
    - 2-3 years of high-volume customer relations experience
    - Experience in an office setting is an asset
    - Flexibility in schedule


    Summary
    If you are interested in this fantastic opportunity, apply and send your resume directly to

    luda.zadorovich@randstad.ca or michael.bertolini@randstad.ca with the subject line "Team Lead- Mississauga"

    We look forward to hearing from you!

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you a proven people leader? Are you looking for a new challenge?

    Our client is a leader in the utility industry, proudly serving the natural gas industry across Ontario.
    They are looking for a Team Lead to join their team in Mississauga on a hybrid basis.

    Location: Mississauga
    Hours: 1:30pm- 10pm
    Salary: $23/h -$25/h
    Permanent Opportunity
    Benefits
    Vacation


    Advantages
    Permanent Opportunity
    First 3 months of in office training and then hybrid model with ability of working at home 2 days a week
    Growth Opportunities
    Full health benefits including vision
    2 Weeks vacation ( negotiable)
    Excellent hands-on leadership opportunity

    Responsibilities
    - Lead, coach, and motivate the team to achieve customer service goals at the department level
    - Oversee staff to ensure work is being performed according to established standards
    - Act as a liaison with utility personnel for special work projects
    - Maintain effective communication with District Managers to address follow-ups
    - Validate documentation and data entry/ effective record retention
    - Demonstrate superior telephone and email manners with strong interpersonal skills
    - Address customer complaint escalations in a timely and professional manner

    Qualifications
    - Post-secondary education is an asset
    - 2-3 years of high-volume customer relations experience
    - Experience in an office setting is an asset
    - Flexibility in schedule


    Summary
    If you are interested in this fantastic opportunity, apply and send your resume directly to

    luda.zadorovich@randstad.ca or michael.bertolini@randstad.ca with the subject line "Team Lead- Mississauga"

    We look forward to hearing from you!

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.