bilingual customer service agent -july/august 2018 in ottawa

posted
job type
permanent
apply now

job details

posted
location
ottawa, ontario
job category
Contact Centre and Customer Care
job type
permanent
reference number
2101412STFEN
apply now

job description

Are you looking for a new opportunity that promises growth? If so, look no further!
We are looking for candidates who are able to manage their stress, comfortable with computers and bilinguals. Customer focused and willing to do repetitive tasks (most of the calls are false alarm). As we can’t know when a real emergency could occur, candidates have to be able to stay focused and alert. Punctuality is very important.

Monitoring environment: High structured environment (emergency environment). For example, they have to let their supervisor known if they want to use the bathrooms.

Career growth: As a coach or in other departments. Most of them go to the technical support after 1 year and more.

Schedule: The monitoring station is open 24/7. These are the schedules for this class



Shifts: You must be available 24/7. There are over night postions, days and evenings. With a combination for 1 week on and 1 week off or 4 days on and 3 days off.
your shift preferences will be considered, but will ultimately be selected according to business needs


Permanency and benefits offered after 3 months.

Next Training class: Starting July 2018!

Retail, Call Centre, or Restaurant experience is considered an asset!

If you have any questions, please call!

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Statement of Duties
(The) specialist, customer service, supports the relationships with clients by responding phone calls in a timely and accurate manner to the daily demands. He or she participates in the development of the team, and acts as an expert in the matter. Additional to providing service to customers calling in, the agent must provide service while respecting the call time limits.
Scope of service
provides quick and accurate responses in accordance with the service standards set in place; and responds to requests transmitted in hierarchical recourse
provides training to members of the team as well as mentoring and of expertise in the area of resolution of problems
ensures the quality of the service to the client by the monitoring and auditing of calls and e-mails

Responsibilities
Responds to calls received by customers via telephone or e-mail. One assumes the responsibility for each request from the beginning until its resolution. Escalate calls to a higher levels when required.
offer an opinion and solutions when needed to the customer to best fulfil their requests.
adhere to procedures with respect of treatment of requests, complaints and compliance with personal information
transmit knowledge about products and processes, as well as technical advice
offer support and expertise to resolve queries or problems with speed and accuracy as well as in The objective of complete projects


knowledge/experience/certification
2 years of experience confirmed in an environment of customer service, retail, restaurant or call centre is an asset. Knowledge of MS Office suite in-
In depth knowledge of the products
thorough knowledge of inner systems and tools
Must be computer oriented

school training/professional
High School Diploma Required
key aptitudes
excellent direction of the Organization and the ability to prioritize the work load in such a way as to balance several
skills tasks Evident in verbal and written communication as well as for the Listening
Thoroughness and accuracy
solid skills in the management of interpersonal relationships
strong aptitudes for the analysis and resolution of problems
ability to present a clear and logical way of the information to different audiences

Key Competencies
collaboration
approach centerd on the client
results-based approaches
Initiative
Innovation
Integrity
interpersonal communication
Judgment and decision-making
Leadership

working conditions
office environment
extended periods of concentration and thoroughness
extended periods of use of a computer and/or a telephone in a seated position
repetitive actions prolonged (e.g. typing on the keyboard)
frequent interruptions
possibility of having to work during extended hours and/or additional to meet the requirements of the service and weekends
possible Communications With irate clientel











Advantages
Position: Customer Service – Bilingual - Customer Service
Ottawa Ontario

17$ -

schedule: must be available 24/7

Overview:
In this role, the CSR supports the relationships with clients by responding in a timely and accurate manner to the daily demands.

Responsibilities:
- Action all requests and calls submitted by clients by phone and email
- Conduct research and collaborate with experts in relevant matters. Make recommendations or a decisions on given situations
- Enter and maintain the information in multiple Computer Systems
- Temporary position (with possibility to be hired by the client)
- Competitive salary
- paid training


Qualifications
- some experience in customer service.
-experience in sales, retail, call centre or telemarketing is an asset
- Knowledge of MS Office Suite

Apply today!

How? Call us at 613-688-5560. or email sebastien.alcy@randstad.ca


Sebastien


Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.