bilingual customer service representative - dt toronto

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job details

toronto, ontario
job category
Contact Centre and Customer Care
job type
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job description

Are you fluently bilingual in French and English? Do you have an aptitude for working with people? Are your customer service skills legendary?

If so we have an excellent opportunity for you! If successful you will be working in the downtown Toronto office of a leading Canadian telecommunications company on a 4 month assignment. You will work 37.5 hours per week, working 5 shifts between 8:00am and 9:00pm from Monday - Sunday, and you will be paid a rate of $18 per hour!

As a Bilingual Customer Service Representative at this company, you will handle inbound calls and build a rapport with customers. The working atmosphere is friendly, team-oriented and high energy, and you’ll work among other like-minded professionals.

What you’ll do

• Build rapport with clients over the phone 
• Gather information about and assess customer needs
• Provide explanations about products, services and pricing
• Respond to calls from members that want to cancel their service or are at risk of leaving
• Diagnose problems and propose detailed, action-oriented solutions

What’s in it for you

• Well-known brand to have on your resume
• Fun, laid-back office environment
• Awesome downtown Toronto location
• Earn $18 per hour
• 4 month assignment
• Numerous positions available
• Interviews start immediately

What you bring to the table

• Bilingual French & English
• Strong interpersonal and communication skills
• Experience with MS Office products and web-based applications
• Ability to learn quickly in a changing environment
• Proficiency in problem solving, decision making and multi-tasking in a fast paced environment
• Flexibility to work a variety of shifts
• High school diploma or equivalent
• A passion for customer service and sales
• Candidates must be available to work from 8am to 9pm Monday to Sunday

*Must be available to work between 8am to 9pm Monday to Sunday
**Before selected for an interview, candidates must complete an online assessment administered by the client**

If this is an opportunity that interests you, please submit your resume. We look forward to reviewing your application.


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.