bilingual (french and english) customer service representative- halifax 35152

posted
job type
temporary
apply now

job details

posted
location
halifax, nova scotia
job category
Contact Centre and Customer Care
job type
temporary
reference number
2205410STFEN

job description

Are you bilingual in French and English and have previous customer service or call center experience and enjoy working in a fast paced environment? Are you looking for a great opportunity to gain experience within a Top 5 Bank? If so, we have the perfect role for you! We are hiring Bilingual Customer Service Representatives for a 6 month contract in Halifax!

Pay: $20.91/hour
Shift Premium: + $2.25/ hour if you work after 7:00 pm

Training: Training will be 12 noon to 8 pm
Hours: Mon- Sat 3:00 pm- 11:00 pm (must be able to work this shift)

Department: Insurance

Environment: Professional, call center

As a Customer Service Representative, your job duties will include but are not limited to:
- Provide customers with excellent customer service via inbound calls
- Advise customers on dates and fees of payments, payment amounts, policy renewal dates, proof of insurance, reprinting of statements
- Meet referral quote (up- selling, cross- selling) targets
- Conduct insurance needs assessment and successfully transfer to licensed advisor
- Demonstrate professionalism and ownership of customer issues and solutions
- Meet all call compliance, productivity and quality requirements

Advantages
- Work for one of the biggest banks in Canada!
- "Foot in the Door" opportunity
- Great organization to have on your resume
- Competitive pay rate
- Career progression
- Full time hours
- Ocean view!
- Potential for extension
- Permanent opportunity for top performers


Qualifications
- Bilingual in French and English
- 1+ years in customer service, sales, or call center
- Excellent communication skills
- High degree of persuasiveness and professionalism
- Analytical and problem solving skills
- Ability to work in a statistically driven and fast paced environment
- Strong work ethic
- College or university diploma preferred


Interested in this great Bilingual Customer Service Representative role in Halifax? Apply online today!

* Clear credit and criminal check required

Vittoria,
Angel,
Alie,
Katie,
Jeremy

Phone Number:
416.861.9888
Fax Number:
416.861.8727

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.