bilingualtechnical support representatives - english/french in Ottawa

posted:
location
Ottawa, Ontario
job type
Temporary
reference number
2015217STFEN
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job description

Our downtown client is looking for Technical Help Desk Agents to support their internal clients with technical issues. We are looking for bilingual agents who speak English and French

Responsibilities Include:
Receives, logs and answers customer problem/request/issue calls
Performs initial level of problem identification and attempts to resolve when appropriate; otherwise, documents troubleshooting efforts in problem ticket and notifies technician immediately
Assists with monitoring and tracking incidents to ensure resolution occurs within the service level agreements
Performs follow-up on incidents to ensure customer satisfaction


Temporary position with a reputable company
Convenient downtown location
$16-18 an hourly
Professional team environment


Minimum 2 years call center or help desk experience
Technical Support Experience
Must be available for rotating shifts Monday to Friday 7am – 10pm, Saturday 9am-5pm
Excellent communication skills
Good problem solving and analytical skills
BA in Computer Science, Diploma, or relevant work experience.
Must have knowledge of computers with a technical mindset

We are looking to fill the positions ASAP. Interested candidates should apply directly online or send a copy of their resume to admin.otdowntown@randstad.ca

Thank you for your interest but only selected candidates wiill be contacted



Advantages
Great and stable international company
6 month contract, extension of the contract depends on perormance
$16-18 an hour
Great working environment, company is in the downtown core
Easily accessible by bus


Qualifications
FLUENTLY BILINGUAL IN BOTH SPOKEN AND WRITTEN ENGLISH AND FRENCH
MUST HAVE VALID SECUIRTY CLEARANCE
Minimum 2 years call center or help desk experience
Technical Support Experience
Must be available for rotating shifts, Flexible and
Excellent communication skills
Good problem solving and analytical skills
BA in Computer Science, Diploma, or relevant work experience.
Must have knowledge of computers with a technical mindset



Amantha,
Vanessa,
Sebastien

Phone Number:
613.688.5560
Fax Number:
613.688.5566

Randstad Canada
apply now