communications specialist in toronto

job type
apply now

job details

toronto, ontario
job category
Sales and Marketing
job type
reference number
apply now

job description

Our client, Canada's oldest bank, is hiring a Sr Communications Specialist to support Treasury & Payment Solutions (TPS) products and services for both Canadian and U.S. markets. Great learning experience!

RESPONSIBILITIES INCLUDE (but are not limited to):
The Communications Advisor is accountable for the planning, development, and execution of employee and customer communications strategies, and the implementation/delivery of tools and vehicles in support of Treasury & Payment Solutions (TPS) products and services, for both our Canadian and U.S. markets.
As a member of the Workforce Effectiveness team, the individual works closely in collaboration with business leaders and key stakeholder groups, as well as Canadian and U.S. headquarter teams. The individual is responsible for advising on, developing, researching, ensuring accuracy and obtaining approvals and translations of communications across the business, ensuring alignment and integration with the needs of the business and in support of our business strategy. Communications should be engaging, well-written, efficient, timely and consistent in delivery across all relevant internal and client audiences.
Working closely with Corporate Marketing, Product, Sales, Fraud, Legal, Compliance and other HQ teams, the incumbent brings expert-level communications planning, execution, writing and editing, in leveraging best-in-class customer communication practices and a fresh and creative approach to engaging audiences both in and outside the organization.
Other responsibilities will include:
• Supporting strategic, targeted and actionable change plans through the development of core messaging, tactics and implementation to enhance employee understanding, improve customer retention and mitigate risks associated with complex change.
• Overseeing the development, planning and execution of our strategic communications plan, regular, ad-hoc and timely customer and employee messaging, as required, to communicate changes, project initiatives, encourage information sharing and support other communication needs.
• Participating in the development and execution of an integrated marketing strategy in partnership with Corporate Marketing, including supporting the ongoing development of our external marketing and conference strategy.
• Providing communications support on service notifications as part of a rotated shared team responsibility.
• Developing and designing visually engaging communications using the Microsoft suite of products, with particular strengths working magic in Word, Powerpoint and Publisher.
• Maintaining the standard for writing, style, voice, and look-and-feel, in collaboration with Corporate Marketing for all external communications.

Potential for overtime
Steps from Union
One of the largest banks in Canada
Highly visible role

• 5-10 years’ worth of experience within internal communications for a large organization.
• Prior experience with graphics (Creating banners, creating Power point)
• Strong relationship management, strategic thinking and influencing skills
• The HM is looking for someone that takes initiative and not laid back. They should want to push the agenda forward (Assertive, not aggressive).
• They must be able to work within an ambiguous environment. (They want someone that can “go with the flow”)
• Exceptional project and communications planning, management and execution
• Analytic approach to communication needs, combined with a creative way of delivering messaging and engaging audiences


Phone Number:
Fax Number:

Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.