customer service online chat agent in winnipeg

posted
job type
permanent
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job details

posted
location
winnipeg, manitoba
job category
Administrative Support
job type
permanent
reference number
2115770STFEN
apply now

job description

Randstad Staffing, Canada's largest staffing firm is looking to hire multiple Customer Service Chat agents for a very reputable company is south Winnipeg.

In this position, you will be the first point of contact for all customers who engage in an online chat with the companies clients. The primary goal is to connect customers with salespeople at dealerships who subscribe to the companies chat product. If salespeople are not available to chat, the team becomes responsible for gathering as much information as possible about the customer’s request, and generating a new opportunity for the dealership.

This position includes:
- Flexible weekly shifts to help support clients 24/7 (Possibility to work from home if scheduled outside of the 7:00 am - 10:30 pm office hours)
- Responding quickly, within 15 seconds, to online client requests
- Capturing and inputting information while conversing with multiple clients online simutaneously
- Professionalism in tone, grammar and overall manner in which customers are addressed to ensure an exceptional customer experience and adherence to brand standards
- Multi-tasking; handling multiple conversations at once, seeking multiple pieces of information while maintaining fluid conversations online

Advantages
- Very competitive compensation
- Great benefits package
- RRSP Match
- Generous vacation package
- Great, friendly company culture
- On a reliable bus route
- Parking available at a cost


Qualifications
- High School Diploma or equivalent with a minimum of one year experience in the field or in a related area
- Ability and desire to provide excellent client service
- Minimum of 45-50 WPM (we will conduct an assessment)
- Excellent communication skills in English, speaking and writing
- Proficiency with Microsoft Office Suite
- Self-motivated and able to work independently
- Exceptional attention to detail, accuracy in data and problem-solving skills
- experience in a fast-paced data entry environment
- Ability to work flexible hours under minimal supervision

Ways to apply:

- Apply directly on this site
- Go to our website at www.randstad.ca, create a profile and apply directly
- Email your resume to winnipegadmin@randstad.ca and include the title of the position in the subject line.
- Drop off a resume at our office at 245 Portage Avenue between 8:00 am - 5:00 pm Monday-Friday
- Fax us your resume to (204) 943-0954

Did you know Randstad has a Facebook group for jobs in Winnipeg? Add yourself to the group and be the first to find out about our latest opportunities! Copy and paste the following link in your browser and we'll see you there!

https://www.facebook.com/groups/2052758755000372/

We thank all applicants for their interest in this position and only those selected for interviews will be contacted.

Cory,
Lena,
Christina

Phone Number:
204.943.5211
Fax Number:
204.943.0954

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.