customer service representative - french/english in halifax

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job details

halifax, nova scotia
job category
Contact Centre and Customer Care
job type
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job description

Are you great with people and enjoy helping others? Interested in taking the next big step in your customer service career?

If so, we have an exciting opportunity for you in Halifax! As a Customer Service Representative, you will be providing dedicated assistance to insurance brokers on various insurance plans and products.

In this role, you'll use your communication and excellent customer service skills to manage high-priority relationships with one of Canada's top financial services companies.

Are you up to the challenge? If so, apply now!

As a Bilingual Customer Service Representative, you will be responsible for:
• Handling inquiries from Advisors on a wide range of plans and products (Health & Dental, Travel, Car Insurance, Personal Accident)
• Providing Advisors with assistance on their compensation and customer service-related inquiries (Inquiries can include contracting, licensing, transfers, compensation-related issues)

This would involve:
• Gathering and recording detailed information from various accounts
• Logging and following up on all Advisor interactions
• Acting as the point person for all Advisors service issues and working with other business units to ensure resolution in a timely manner
• Other duties as required

Why you want this role:
- 6 month contract with the potential for extension/full time hire
- competitive pay
- Monday to Friday (no weekends!)
- Rotating shifts between 8am - 8pm
- Start date: August 2018
- Halifax location
- Foot-in-the-door opportunity to the financial industry
- Professional work environment in modern, comfortable office
- Comprehensive training will be provided

Also, workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs!

- Excellent communication skills
- Strong customer service and relationship-building skills in a call centre environment (1-2 years)
- Strong keyboarding skills
- Able to multi-task with different programs in a fast consistent work environment
- Strong problem solving skills

If you're interested in the Customer Service Representative role, please apply today at We're eager to meet candidates looking to develop their careers in customer service.


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.