customer service representative in burnaby

posted
job type
permanent
salary
CA$ 32,000 per year
apply now

job details

posted
location
burnaby, british columbia
job category
Contact Centre and Customer Care
job type
permanent
salary
CA$ 32,000 per year
reference number
2099970STFEN
apply now

job description

Are you a customer service expert looking for a new and exciting opportunity? Do you have over 3 years customer service and/or call centre experience? Would you like to work in the telecommunications industry with one of Canada's largest and most reputable firms? If so, we are looking for a Customer Service Representative to support new and existing customers in our contact centre based in Burnaby.

The main responsibilities for this role includes fielding inbound client inquiries as well as following up on customer orders.

Other duties include:

- Data entry
- Handling all inbound inquiries
- Provide excellent customer service
- Liaise with other internal departments
- Order Entry
- Keep aligned with company policies and procedures
- Resolve customer and client issues in a smooth and effective manner.

You must be available for full time hours. M-F regular office hours. Very rarely will you be required to work Saturdays.


Advantages
- Great compensation
- Full time permanent position
- Benefits upon completion of probationary period
- Located in Burnaby, transit accessible
- Excellent communication
- ASAP start
- Industry leader in telecommunications
- Great office hours

Qualifications
- Minimum 3 years customer service experience
- Excellent active listening and communications skills
- Detail orientated
- A positive and outgoing attitude
- Willingness to learn
- Can work well in a fast paced environment
- Passionate about providing world class customer service
- Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced environment
- Strong computer skills (Windows and Internet navigation) and comfort working with wireless devices

We are accepting applications immediately, so please apply now to this ad directly or send your resume to aaron.lacey@randstad.ca

While we appreciate all applicants, only shortlisted candidates will be contacted.

Thank you

Steve,
Aaron,
Enrique

Phone Number:
604.408.2772
Fax Number:
604.408.2792

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.