customer service team lead - mississauga - $45k in Mississauga

posted:
location
Mississauga, Ontario
job type
Permanent
reference number
2016089STFEN
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job description

Are you someone with progressive experience in a customer service/call center environment? Are you passionate about leading a team, staying organized, but also keeping it fun? If this sounds like you, this is a fantastic opportunity to work for a very well known brand in the optical industry!

As a Customer Service Team Lead you will be...
- Managing at team of 8 customer service/call center representatives
- Handling escalation calls
- Managing day to day operations
- Implementing 5S lean manufacturing processes
- Monitor and coach team on performance and KPIs
- Reporting on clients/orders using MS Excel and other platforms

Advantages
What can you look forward to as a Customer Service Team Lead?
- Permanent opportunity
- Work with a well known organization
- Stable hours (8am to 5pm)
- Thorough training provided
- Relaxed but professional environment

Qualifications
What are we looking for?
- Previous customer service and call center experience
- 2-3 years of experience managing a call center team
- Great communication
- Ability to lead a team

If this sounds like your next career move, apply now! Here's how:
1. Send you resume to krisha.kapadia@randstad.ca
2. Apply online

Sarah,
Krisha,
Alex,
Fady,
Diana,
Alexander

Phone Number:
905.814.6554
Fax Number:
905.814.4921

Randstad Canada
apply now