customer support specialist in toronto

job type
CA$ 50,000 per year
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job details

toronto, ontario
job category
Contact Centre and Customer Care
job type
CA$ 50,000 per year
reference number
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job description

Are you a patient professional who is passionate about providing excellent service and support to others? Do you have extensive experience in customer service, specifically in the insurance or pension industry? If you are answering yes, then we have the perfect career move waiting for you!

We are looking for a professional just like you for an opportunity located in downtown Toronto. This is a permanent, long-term opportunity working with a well-known pension provider.

What can you look forward to?
• A permanent opportunity
• Competitive salary: $50,000- $55,000 annually
• Great location that is steps away from Union Station
• Amazing pension plan and great health/dental benefits
• The ability to work with a big player in the industry
• The opportunity to learn and grow as part of a dynamic team

What will you be responsible for as a Customer Support Specialist?
• Providing customer support to a variety of different clients either by phone, email, fax or in person
• Supporting clients with solutions to their needs
• Using internal technology systems to support with updating client information when necessary
• Being proactive when keeping member/ client files up to date
• Working both collaboratively and independently daily to get the tasks at hand completed
• Consulting partners about sensitive topics and knowing when to escalate issues
• Maintaining confidentiality and respect to all clients/ members around their specific needs

Do you have the right qualifications?
• A completed post-secondary education
• 5+ years of similar inbound customer support experience
• 5+ years experience in a processing/administrative role
• Professional, patient and results oriented
• Successful candidates must be able to pass a criminal background check, credit check, and education check
• Bilingualism (French and English) an asset

If this sounds like your next career move, here is how you can apply:
• Apply online with your Randstad profile at
• Send your resume to (Job reference: 2103267)

Thank you for your interest in this opportunity! Should your application be the right match, we will be in touch.

Human Forward



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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.