cx design leads in montreal

posted
job type
permanent
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job details

posted
location
montreal, québec
job category
Technologies
job type
permanent
reference number
2087283PROEN
apply now

job description

CX/Customer Experience Lead and UX Strategist
Our client is currently seeking 4 CX Designer. As a Customer Experience Lead, you will be asked to be part of a Digital Transformation within a company that is located in more than 185 countries. You will lead the Digital transformation Practice of a brand new team of 26 people.

Drive user experience design from end-to-end, including discovery, ideation, conception, detailed design, prototypes and validation across multiple products and areas
Create and influence the creation of elegant user experiences that facilitate the capture of business impact
Work closely with client digital unit leadership and Product Owners along with brands, marketing and business stakeholders to design and deliver customer-centric user experiences


RESPONSIBILITIES

Lead a team of UX/UI Designers in providing engaging and intuitive user experiences for digital products (may be position as a coach and not a people leader)
Lead user research, persona development, user journey mapping, usability testing,
contextual inquiry, and task analysis
Champion user-centered design practices when solving design requests and challenges
Constantly monitor analytics, customer feedback, digital entertainment leaders and best practices
in order to practice insight-driven optimization and innovation
Collaboratively work with Product Leads, Product Owners to understand their digital product roadmaps
and requirements and to ensure UX is tightly integrated into the roadmaps
Work with cross-functional product development teams to build designs that meet those requirements –
including design specification documents, user flows, wireframes, prototypes, etc.
Develop, communicate and enforce user experience guidelines for each of our digital solutions

If you are interested by this position, Please send your resume at eloi.poudrier@randstad.ca

Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.