emergency assistance - bilingual french - permanent in kitchener

posted
job type
permanent
apply now

job details

posted
location
kitchener, ontario
job category
Contact Centre and Customer Care
job type
permanent
reference number
2102608STFEN
apply now

job description

Do you enjoy helping customers over the phone? Have excellent customer service from a call centre environment or healthcare background and looking for a new opportunity?

We are currently recruiting for 6 Emergency Assistance - Bilingual CSR Associates on a permanent basis directly with our client in Kitchener.

In this position you would be responsible for:
- Providing assistance to clients related to insurance and emergency procedures
- Verifying information and obtaining approval for medical services
- Providing referrals to clients
- Arrange billing with medical referrals to ensure smooth payment process for clients
- Receive incoming calls pertaining to current cases, updating the case and setting up appropriate action plans for follow up

Advantages
- Direct hire, permament role with a reputable company
- Great working atmosphere, modern facility
- Free Parking, Appreciation Days / Company Events
- Excellent full coverage benefits effective immediately
- Group RRSP's, company matching 3% contribution plan
- Pay rate $18.46/hr +$1.50/hr for French language



Qualifications
The successful candidates will meet the following qualifications:

- 1-2 years previous customer service or related experience (ie. retail sales, call centre, or teaching/training, travel or healthcare background is an asset)
- Ability to work shifts consisting of days, evenings, weekends and statutory holidays. This is always a 37.5 hrs/week
- Proficiency using computer applications - Windows, MS Office, web-based technology
- Ability to maintain an energetic and enthusiastic attitude when speaking with clients
- Ability to work independently in a fast-paced team environment while maintaining strong attention to detail

Eligibility to work in Canada:
Applicants must be permanently eligible to work in Canada upon their start date. Proof of eligibility for permanent roles may include: a Canadian birth certificate, Canadian passport, Canadian citizenship certificate, permanent residence card or confirmation and would include having a valid Social Insurance Number.

If you are interested in this position and meet the above qualifications please apply directly online at www.randstad.ca and do a follow-up phone call to Saudia or Bobbie at 519-772-0181 to our Waterloo office.

Saudia,
Bobbie

Phone Number:
519.772.0181
Fax Number:
519.772.0186

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.