field technician - montreal - bilingual

posted
job type
temporary
salary
$ 19.50 per hour
apply now

job details

posted
location
montreal, québec
job category
Technologies
job type
temporary
salary
$ 19.50 per hour
reference number
2117516PROEN
apply now

job description

We are looking to hire three Bilingual (French/English) Field Technicians near Downtown Montreal for 3 month contracts. Vehicle not necessary. Please email me at Uzma.Vakani@Randstad.ca for immediate consideration and client interview scheduling, Start date - ASAP!

Responsibilities

Responsible for the overall administration of the desktop, laptop, and peripherals at specific location.
Install, configure, and diagnose client workstations and equipment.
Conduct on-site problem determination and analysis.
Provide advice and technical guidance to end users and technical resources as the situation warrants.
Go on site to support customers or projects that can’t be performed remotely as well as routine maintenance.
Verify and diagnose servers, network hardware, and other infrastructure issues with the help of escalation staff.
Document in detail the activities carried out as well as the technical information collected.
Maintenance of the internal network cabling and cross-connects. Executing changes as required.
Maintenance of network printer devices.
Assist with account management activities.
Responsible for the use of the site ticketing system to record all problems, incidents and changes. Ensuring accurate resolution notes for each ticket.
Identify and escalate production critical issues to the appropriate groups.
Perform data backup and recovery at a user level, as required.
Comply with internal controls and policies as applicable.
Responsible for on-call/as-needed support for remote locations.
This position requires some overtime hours and carrying a mobile phone.


REQUIREMENTS

Relevant Degree/Diploma or equivalent
Proven problem solving and analytical skills.
Excellent attention to detail.
Ability to document processes and accept feedback.
Strong ability to work within a team environment.
Excellent communicator and personable.
Goal-oriented and action-focused.
Experience in customer service or help desk environment recommended.
Some knowledge of database technologies and asset.
Strong verbal and written communication skills with peers, clients, and other vendors
Ability to make sound judgement calls and escalate to senior resources when needed
Vehicle and valid driver’s license is required
Physically capable of lifting and carrying packaged computers, monitors, and other equipment.
Hands-on experience with troubleshooting, replacing, and configuring hardware, including PCs, mobile devices, servers, and other networking equipment;
Strong knowledge of all Endpoint OS – Windows Operating Systems, Mac OS X, iOS
Strong knowledge of common client‐side productivity application suites (Microsoft Office Suite, Office 365 environments, Adobe Acrobat, Adobe Creative Suite, etc.)
Experience with using Endpoint management solutions such as JAMF, SCCM, MBAM etc.
3-5 years experience in a technical support role.
Reliable access to personal transportation is a requirement.


ASSETS

Industry certifications – Microsoft Certified Professional (MCP), MCSA, CompTia A+, Network+,
Basic working knowledge of Linux and Unix
Past experience with ticketing systems such as ServiceNow or ConnectWise to track time and status/resolution
Hands-on Experience with print publishing software
Experience in time-critical manufacturing/production environments


Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.