head concierge in toronto

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toronto, ontario
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Administrative Support
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job description

Thank you for your interest in Randstad!

A rapidly growing Canadian company committed to building and sustaining first class retirement communities with lifestyle options including Independent Living, Assisted Living and Memory Care is currently hiring a Head Concierge for their North York location. The organization's commitment is in creating and developing an inclusive and compassionate environment for their residents, and their staff, while providing a modern experience that engages residents physically and mentally with a range of challenging, fun and interactive daily activities.

As the Head Concierge you will be the first point of contact for the residence, acting as a liaison between employees, the General Manager, residents and visitors. As a key source of information for head office, you have exceptional interpersonal and problem-solving skills with a customer service attitude and willingness to do whatever it takes to assist. A customer service "can-do" attitude with a keen eye for detail is paramount.

As an Ambassador for the organization, key responsibilities of the Head Concierge role include:

• Providing administrative support for the General Manager and other supervisory staff
• Acting as the first point of contact for residents, family members and visitors in person and via telephone
• Assisting with administrative process for new residents
• Assisting the accounting team with various tasks including: managing petty cash, responding to inquiries from residents/families regarding invoices for resident stays
• Maintaining confidentiality of all financial, personnel and resident data
• Ordering and maintaining supplies
• Maintaining visitor log, resident log, contractor log circle of care log, ensure adequate supply and file daily
• Coordinating guest meals: collect/process payment, communicate with dining room staff
• Managing the Communication log – plan, organize, record day to day operations, keep track, communicate with weekend staff
• Updating census as needed (upon move in; hospital leave/return); ensure resident profile and photos are updated
• Supporting the property sales process by responding to inquiries, providing information to prospects, booking tours;
• Conducting tours as needed
• Ensuring adequate supply of marketing packages are continuously in stock and up to date
• Welcoming and orienting new residents, family members and other visitors
• Understanding fire and safety programs
• Providing oversight of front door entrance and troubleshooting certain systems (SARA pendants, phones, door security)
• Other duties as assigned

• Full-Time Permanent position
• Immediate start (April 2020)
• Centrally located in North York (close proximity to Humber Hospital)
• Competitive salary ($40.0K - $42.0K commensurate with experience)
• Opportunity to participate in a growing and progressive elder care organization

• Preference will be given to candidates with experience in the retirement living, healthcare, real estate, pharmaceutical, or hospitality related industries
• Empathetic and effective interpersonal customer service skills
• Excellent critical thinking and problem-solving abilities
• Computer literate with knowledge of related software programs such as Microsoft Office, Yardi and Point Click Care
• Experience in Dementia Care (an asset)


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.