it help desk technician in burlington

job type
$ 40,000 per year
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job details

burlington, ontario
job category
job type
$ 40,000 per year
reference number

job description

Our client located in Burlington is looking for a Helpdesk candidate that is an outside of the box thinker.

The IT Help Desk Technician role is a Monday-Friday full-time in-house position, with after-
hours remote ticket monitoring for urgent issues, as well as weekend availability required in the
event of urgent / critical / emergency IT issues.
MINIMUM Required Skills and Competencies
 Excellent communication, organization, time management and team skills
 High level of ownership, self-managing, self-motivating.
 Level 1 & 2 Helpdesk Support
 MS Active Directory
 MS Exchange Server
 Server Administration
 Computer setup / updates
 Networking
 Remote Desktop environments
 Troubleshoot software, hardware and networking issues.
Desired Skills and Competencies
 Strong verbal and written communication skills are required
 Strong troubleshooting skills
 Must be detail oriented, well organized and self-motivated
 Ability to work with all levels of management
 Must be able to effectively work independently and in team environments.

 Ability to work in a fast paced environment and manage time efficiently between
multiple priorities.
 Advanced skills in Microsoft Office
 Active Directory
 Outlook / MS Exchange
 Familiar with Windows 7 / 8 / 10 environments.
 Security and Encryption
 IT Infrastructure
 Technical User Support/Service
 Monitor systems on an hourly basis
 Create, troubleshoot and resolve work orders
 Troubleshoot user issues
 Monitor Track IT ticketing system
 Answer Help Desk line
 Follow up on work orders with requestors
 Follow up with IT staff on work orders that are overdue or close to being overdue to
ensure prompt resolution
 Check resolutions on closed work orders daily
 Produce weekly reports as needed
 Update critical documentation in a timely manner
 Administer VPN dual authentication tool
 Work with the IT Team to help achieve a state-of-the-art environment that meets current
and future business objectives
 Works to provide efficient system capacity assessment and planning
 Develops / maintains a methodology for the ongoing assessment of system performance
and the identification of problem areas
 Participates in the development and enhancement of production applications including
working with applications, technical support and operations during the design,
development and implementation of applications.
 Work with others in IT to build / maintain highly efficient systems and provide technical
guidance during all phases of the development process
 Work with vendors in evaluating and implementing new technologies
Computer Skills and Software Used:
 Microsoft Office suite
 Microsoft Windows operating systems
 Remote Desktop Manager
 vmWare / vSphere
 HTML, CSS, Javascript
 Email-to-Fax software
 Team Viewer or other remote access software
 Inventory management software
Desired Skills and Experience:

 Minimum 1-3+ years working with in a help desk role
 Exceptional organizational, planning, time management and interpersonal skills
 Information Technology and Business Management continuous education

Pls send in your resume at
Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.