online casino manager in vancouver

job type
$ 84,000 per year
apply now

job details

vancouver, british columbia
job category
Contact Centre and Customer Care
job type
$ 84,000 per year
reference number
apply now

job description

Do you have a strong background in management, specifically in the online casino and gambling industry? If so, then you may want to read on. We are looking for a Casino Manager to join our team based in Downtown Vancouver. You will be responsible for all operational and commercial aspects of the Casino and Live Casino. This is an upper management position and will be reporting to the COO.

This role contains a number of responsibilities and duties including product strategy, marketing, reporting and overall operations:


• Define the product strategy and roadmap for the Casino and Live Casino in line with company goals and then execute on the delivery working with the product and development teams.

• Continually develop and own the casino roadmap, including prioritization and negotiation of release time frames with product and development teams

• Liaise with our 3rd party casino software suppliers to resolve issues and drive development. Share relevant information with the product and marketing teams.

• Work with UX, developers and product owners for optimization of the casino lobby and other key casino related elements of the sites.

• Assist with regulatory requirements and work with legal and compliance to ensure casino product remains compliant within all key jurisdictions.

• Collect and generate new product ideas, enhancements to existing products, collating requests from both internal and external requestors, as well as users and the Casino community

• Help to project manage new integrations and new product feature launches.


• Develop and implement a marketing strategy and roadmap that maximizes Casino player acquisition, retention and profitability through effective marketing campaigns and techniques

• Manage and work with a team of casino marketers made up of acquisition, CRM and VIP to execute the casino marketing strategy.

• Assist the team in building a promotional schedule which supports the business strategy.

• Ensure alignment with the sports marketing team by working closely with CMO on key events and campaigns.

• Work in collaboration with Business Intelligence to design bespoke customer compensation activities, outside of the usual promotional activities to maximize customer loyalty and value

Commercial and Reporting:

• Own the casino P&L and report on all aspects of the casino performance to senior management.

• Report to senior management on a regular basis (including detailed reports on weekly, monthly and quarterly results, specific vertical analysis, comparing results to forecasts / P&L’s etc.)

• Responsible for revenue and cost forecasting and budgeting for casino and live casino

• Responsible for games performance analysis and optimization.

• Define, manage and achieve all Casino product KPIs as well as optimizing and reporting on all promotional performance.

• Review and negotiate contracts with new and existing suppliers

• Manage the relationship with 3rd party suppliers by attending events and setting regular meetings


• Develop a key understanding all aspects of the Casino platform, including system configuration, reporting functions and bonus/promotion types

• Ensure all aspects of the casino product are operational 24 hours a day, 7 days a week by working with the production support team.

• Work closely with the Customer Service team, dealing with escalations and gathering relevant player feedback

• Ensure all product and processes are up to the date and in line with the latest responsible gambling guidelines outlined by the various regulators.

• Work with marketing team and 3rd party suppliers to ensure timely game launches

• Work with an industry leader with offices across Europe

• Excellent compensation package

• Immediate start date

• Excellent location, downtown Vancouver in the heart of Yaletown

• Modern Work environment

• Exciting Industry

• You should have a thorough understanding of online casino products, offers and player base.

• Highly motivated self-starter with the ability to work effectively within a busy online casino and betting industry and also influence key stakeholders within the business.

• Proven record in growing revenues and controlling costs within the online gaming industry.

• Ability to confidently communicate and build relationships with people at all levels, both internally and externally.

• Previous experience in a similar online casino manager role of minimum 3 years

• Strong Online Casino background, with experience of dealing with, various game suppliers, including the commercial and technical aspects.

If you feel like you have the relevant skills and experience please apply directly to this posting or send your resume to


Phone Number:
Fax Number:

Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.