part time technical customer service representative - vancouver

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vancouver, british columbia
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Contact Centre and Customer Care
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job description

Attention all Customer service oriented career seekers!

Randstad is recruiting for Technical Customer Service reps for a well renowned Telecommunication and entertainment company located in Vancouver, BC! This is for a permanent full time OR part time position.

If you have experience working as a customer service representative, help desk or in a call center setting ... this opportunity might be for YOU!

The successful candidates must have strong communication skills, willingness to go above and beyond for a customer, and be customer service oriented!

Start date: September 10th, 2018

Hours of Operation:
7:00 am – 11:30 pm (rotational shifts)

- $14.71 hourly rate
- Guaranteed 9% increase after first 90 days
- Monthly commission on top of your base pay!

As a Technical Customer Service rep, you can expect to:
- Provide technical support regarding satellite TV
- Handle inbound calls for new and existing clients
- Deliver exceptional customer experience
- Troubleshoot and guide customers through technical issues
- Educate clients/promote features, benefits and advantages of products and services (some warm up-selling)

*Full time representatives will work 40 hours/week
*Part time representatives will work 25-40 hours/week (schedule given a week in advance)

- Family-oriented company feel
- Canadian owned Telecommunication/media Company
- Convenient location: Downtown Vancouver (Cordova & Thurlow)
- Great Benefits including Medical/Dental, Employee Share purchase plan, Life-insurance, etc.
- Advancement opportunities & Career growth opportunities
- Cafeteria on-site
- Paid training (4 weeks full time of training 7:00am - 3:30pm)

- Clear Communication skills
- Strong Computer skills (Microsoft Excel, Word and web experience a strong asset)
- Previous technical, help desk or sales experience is preferred
- Previous Customer Service Rep experience
- Strong time management organizational skills

Interested in this opportunity? HURRY! Position starting Monday, September 10th, 2018
Interview dates: ASAP

Here's how to apply:
1) Call our office at 905.814.6554 and ask to speak to Carrie
2) Email a copy of your resume to and reference "Part Time Technical Customer Service rep - Vancouver" in the subject line

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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.