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    • mississauga, ontario
    • permanent
    • $17.00 per hour
    Vous souhaitez faire carrière en centre d'appels ? Vous êtes passionné par le commerce de détail ? Êtes-vous bilingue (français/anglais)? Vous aimez interagir avec les clients ? Êtes-vous disponible à temps plein? est votre devise « Le café d'abord et ensuite tout le reste » ? Aimez-vous travailler dans le confort de votre maison à côté de cette tasse de café ?Si vous avez répondu « oui » à l'une des questions ci-dessus, alors cette opportunité est pour vous ! Tous les candidats sont encouragés à postuler ! Quelle que soit votre expérience, nous voulons vous entendre.C'est votre opportunité de travailler dans un centre d'appels en pleine croissance au Canada, d'utiliser votre expérience en service à la clientèle, votre expertise bilingue et d'aimer travailler dans une culture riche!Poste permanent à compter du 20 janvier 2022Quoi (titre du poste) ?- Représentant du service à la clientèle bilingue / Agent de centre d'appels entrants (anglais/français)Où?- Ontario ou QuébecLorsque?- Début de la formation le 20 janvier 2022Heures d'ouverture:Du lundi au vendredi (8h-22h)Samedi-Dimanche (8h-20h)(quarts de rotation)Taux de rémunération : 17 $ de l'heureResponsabilités:- Prise en charge des appels entrants dans un environnement de centre d'appels- Responsable de saisir et de maintenir les informations dans plusieurs systèmes informatiques- Fournir des réponses rapides et précises conformément aux normes de service mises en place et répondre aux demandes- Proposer une solution aux clients pour répondre au mieux à leurs demandes- Offrir la meilleure expérience client en répondant aux demandes des clients dans une attitude professionnelle- Ventes chaudes/upsellingSi vous avez de l'expérience dans un environnement de service à la clientèle, de vente au détail, de restaurant ou de centre d'appels, appelez-nous dès aujourd'hui.**Avantages**- L'un des centres d'appels à la croissance la plus rapide au Canada- Package d'avantages disponible à un tarif réduit- Travaillez dans le confort de votre maison- Opportunité de niveau d'entrée - Tous sont les bienvenus pour postuler !- Excellente culture de travail et équilibre entre vie professionnelle et vie privée- Opportunités d'évolution de carrière !Certifications- Une expérience antérieure dans le service à la clientèle, les ventes, la vente au détail ou un centre d'appels est requise- Excellentes compétences en communication bilingue en anglais et en français- Souci du détail et organisé- Solides compétences en informatique- Disponibilité à temps plein, y compris les week-ends- Connexion internet EthernetVoici comment postuler :- Envoyez votre CV par courriel à Sincy Fathima à sincy.fathima@gmail.ca avec comme objet « CSR bilingue Canada »- Postulez directement sur www.randstad.caAvantages- L'un des centres d'appels à la croissance la plus rapide au Canada- Package d'avantages disponible à un tarif réduit- Travail à domicile- Opportunité de niveau d'entrée - Tous sont les bienvenus pour postuler !- Excellente culture de travail et équilibre entre vie professionnelle et vie privée- Opportunités d'évolution de carrière !ResponsabilitésResponsabilités:- Prise en charge des appels entrants dans un environnement de centre d'appels- Responsable de saisir et de maintenir les informations dans plusieurs systèmes informatiques- Fournir des réponses rapides et précises conformément aux normes de service mises en place et répondre aux demandes- Proposer une solution aux clients pour répondre au mieux à leurs demandes- Offrir la meilleure expérience client en répondant aux demandes des clients dans une attitude professionnelle- Ventes chaudes/upsellingQualifications- Une expérience antérieure dans le service à la clientèle, les ventes, la vente au détail ou un centre d'appels est requise- Excellentes compétences en communication bilingue en anglais et en français- Souci du détail et organisé- Solides compétences en informatique- Disponibilité à temps plein, y compris les week-endsVoici comment postuler :- Envoyez votre CV par courriel à Sincy Fathima à .fathima@gmail.ca avec comme objet « CSR bilingue Canada »- Postulez directement sur www.randstad.caSommaireReprésentant du service à la clientèle bilingue (anglais/français)Du lundi au vendredi (8h-22h)Samedi-Dimanche (8h-20h)(quarts de rotation)17$/heureRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Vous souhaitez faire carrière en centre d'appels ? Vous êtes passionné par le commerce de détail ? Êtes-vous bilingue (français/anglais)? Vous aimez interagir avec les clients ? Êtes-vous disponible à temps plein? est votre devise « Le café d'abord et ensuite tout le reste » ? Aimez-vous travailler dans le confort de votre maison à côté de cette tasse de café ?Si vous avez répondu « oui » à l'une des questions ci-dessus, alors cette opportunité est pour vous ! Tous les candidats sont encouragés à postuler ! Quelle que soit votre expérience, nous voulons vous entendre.C'est votre opportunité de travailler dans un centre d'appels en pleine croissance au Canada, d'utiliser votre expérience en service à la clientèle, votre expertise bilingue et d'aimer travailler dans une culture riche!Poste permanent à compter du 20 janvier 2022Quoi (titre du poste) ?- Représentant du service à la clientèle bilingue / Agent de centre d'appels entrants (anglais/français)Où?- Ontario ou QuébecLorsque?- Début de la formation le 20 janvier 2022Heures d'ouverture:Du lundi au vendredi (8h-22h)Samedi-Dimanche (8h-20h)(quarts de rotation)Taux de rémunération : 17 $ de l'heureResponsabilités:- Prise en charge des appels entrants dans un environnement de centre d'appels- Responsable de saisir et de maintenir les informations dans plusieurs systèmes informatiques- Fournir des réponses rapides et précises conformément aux normes de service mises en place et répondre aux demandes- Proposer une solution aux clients pour répondre au mieux à leurs demandes- Offrir la meilleure expérience client en répondant aux demandes des clients dans une attitude professionnelle- Ventes chaudes/upsellingSi vous avez de l'expérience dans un environnement de service à la clientèle, de vente au détail, de restaurant ou de centre d'appels, appelez-nous dès aujourd'hui.**Avantages**- L'un des centres d'appels à la croissance la plus rapide au Canada- Package d'avantages disponible à un tarif réduit- Travaillez dans le confort de votre maison- Opportunité de niveau d'entrée - Tous sont les bienvenus pour postuler !- Excellente culture de travail et équilibre entre vie professionnelle et vie privée- Opportunités d'évolution de carrière !Certifications- Une expérience antérieure dans le service à la clientèle, les ventes, la vente au détail ou un centre d'appels est requise- Excellentes compétences en communication bilingue en anglais et en français- Souci du détail et organisé- Solides compétences en informatique- Disponibilité à temps plein, y compris les week-ends- Connexion internet EthernetVoici comment postuler :- Envoyez votre CV par courriel à Sincy Fathima à sincy.fathima@gmail.ca avec comme objet « CSR bilingue Canada »- Postulez directement sur www.randstad.caAvantages- L'un des centres d'appels à la croissance la plus rapide au Canada- Package d'avantages disponible à un tarif réduit- Travail à domicile- Opportunité de niveau d'entrée - Tous sont les bienvenus pour postuler !- Excellente culture de travail et équilibre entre vie professionnelle et vie privée- Opportunités d'évolution de carrière !ResponsabilitésResponsabilités:- Prise en charge des appels entrants dans un environnement de centre d'appels- Responsable de saisir et de maintenir les informations dans plusieurs systèmes informatiques- Fournir des réponses rapides et précises conformément aux normes de service mises en place et répondre aux demandes- Proposer une solution aux clients pour répondre au mieux à leurs demandes- Offrir la meilleure expérience client en répondant aux demandes des clients dans une attitude professionnelle- Ventes chaudes/upsellingQualifications- Une expérience antérieure dans le service à la clientèle, les ventes, la vente au détail ou un centre d'appels est requise- Excellentes compétences en communication bilingue en anglais et en français- Souci du détail et organisé- Solides compétences en informatique- Disponibilité à temps plein, y compris les week-endsVoici comment postuler :- Envoyez votre CV par courriel à Sincy Fathima à .fathima@gmail.ca avec comme objet « CSR bilingue Canada »- Postulez directement sur www.randstad.caSommaireReprésentant du service à la clientèle bilingue (anglais/français)Du lundi au vendredi (8h-22h)Samedi-Dimanche (8h-20h)(quarts de rotation)17$/heureRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • mississauga, ontario
    • permanent
    • $17.00 per hour
    Do you want to pursue a career in call center? Are you passionate about Retail industry? Are you bilingual (French/English)? Do you enjoy interacting with customers? Are you full-time available? is you Motto "Coffee first and then everything else"? Do you enjoy working from the comfort of your Home side by side with that cup of coffee?If you answered "yes" to any of the above, then this opportunity is for you! All candidates encouraged to apply! Regardless of your experience, we want to hear from YOU. This is your opportunity to work in a TOP growing call center in Canada, utilize your Customer Service experience, your bilingual expertise and enjoy working in a rich culture!Permanent position starting as of January 20th, 2022What(Job title)? - Bilingual Customer Service Representative / Inbound Call Center Agent (English/French)Where?- Ontario or QuebecWhen?- Training starts January 20th, 2022Hours of Operation: Monday - Friday (8AM-10PM) Saturday- Sunday (8AM-8PM)(rotational shifts)Pay rate: $17 per hour Responsibilities:- Inbound call support in a call center environment- Responsible to enter and maintain the information in multiple computer systems - Provide quick and accurate responses in accordance with the service standards set in place and responds to requests- Offer a solution to the customers to best fulfill their requests- Deliver the best customer experience by responding to customer inquires in a professional attitude- Warm sales/up selling If you have any experience in an environment of customer service, retail, restaurant or call center call us today.**Advantages**- One of the fastest growing call centers in Canada- Benefits package available at a reduced rate- Work from the comfort of your Home- Entry level opportunity - All welcome to apply! - Great work culture & work/life balance- Career progression opportunities!Qualifications- Previous experience in customer service, sales, retail or call center is required- Excellent bilingual communication skills in English & French- Detail oriented & organized- Strong computer skills- Full time availability including weekends- Ethernet internet connectionHere's how you can apply:- Email your CV to Sincy Fathima at sincy.fathima@gmail.ca with subject line "Bilingual CSR Canada" - Apply directly on www.randstad.caAdvantages- One of the fastest growing call centers in Canada- Benefits package available at a reduced rate- Work From Home- Entry level opportunity - All welcome to apply! - Great work culture & work/life balance- Career progression opportunities!ResponsibilitiesResponsibilities:- Inbound call support in a call center environment- Responsible to enter and maintain the information in multiple computer systems - Provide quick and accurate responses in accordance with the service standards set in place and responds to requests- Offer a solution to the customers to best fulfill their requests- Deliver the best customer experience by responding to customer inquires in a professional attitude- Warm sales/up selling Qualifications- Previous experience in customer service, sales, retail or call center is required- Excellent bilingual communication skills in English & French- Detail oriented & organized- Strong computer skills- Full time availability including weekendsHere's how you can apply:- Email your CV to Sincy Fathima at sincy.fathima@gmail.ca with subject line "Bilingual CSR Canada" - Apply directly on www.randstad.caSummaryBilingual Customer Service Representative (English/French)Monday - Friday (8AM-10PM) Saturday- Sunday (8AM-8PM)(rotational shifts)$17/hour Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Do you want to pursue a career in call center? Are you passionate about Retail industry? Are you bilingual (French/English)? Do you enjoy interacting with customers? Are you full-time available? is you Motto "Coffee first and then everything else"? Do you enjoy working from the comfort of your Home side by side with that cup of coffee?If you answered "yes" to any of the above, then this opportunity is for you! All candidates encouraged to apply! Regardless of your experience, we want to hear from YOU. This is your opportunity to work in a TOP growing call center in Canada, utilize your Customer Service experience, your bilingual expertise and enjoy working in a rich culture!Permanent position starting as of January 20th, 2022What(Job title)? - Bilingual Customer Service Representative / Inbound Call Center Agent (English/French)Where?- Ontario or QuebecWhen?- Training starts January 20th, 2022Hours of Operation: Monday - Friday (8AM-10PM) Saturday- Sunday (8AM-8PM)(rotational shifts)Pay rate: $17 per hour Responsibilities:- Inbound call support in a call center environment- Responsible to enter and maintain the information in multiple computer systems - Provide quick and accurate responses in accordance with the service standards set in place and responds to requests- Offer a solution to the customers to best fulfill their requests- Deliver the best customer experience by responding to customer inquires in a professional attitude- Warm sales/up selling If you have any experience in an environment of customer service, retail, restaurant or call center call us today.**Advantages**- One of the fastest growing call centers in Canada- Benefits package available at a reduced rate- Work from the comfort of your Home- Entry level opportunity - All welcome to apply! - Great work culture & work/life balance- Career progression opportunities!Qualifications- Previous experience in customer service, sales, retail or call center is required- Excellent bilingual communication skills in English & French- Detail oriented & organized- Strong computer skills- Full time availability including weekends- Ethernet internet connectionHere's how you can apply:- Email your CV to Sincy Fathima at sincy.fathima@gmail.ca with subject line "Bilingual CSR Canada" - Apply directly on www.randstad.caAdvantages- One of the fastest growing call centers in Canada- Benefits package available at a reduced rate- Work From Home- Entry level opportunity - All welcome to apply! - Great work culture & work/life balance- Career progression opportunities!ResponsibilitiesResponsibilities:- Inbound call support in a call center environment- Responsible to enter and maintain the information in multiple computer systems - Provide quick and accurate responses in accordance with the service standards set in place and responds to requests- Offer a solution to the customers to best fulfill their requests- Deliver the best customer experience by responding to customer inquires in a professional attitude- Warm sales/up selling Qualifications- Previous experience in customer service, sales, retail or call center is required- Excellent bilingual communication skills in English & French- Detail oriented & organized- Strong computer skills- Full time availability including weekendsHere's how you can apply:- Email your CV to Sincy Fathima at sincy.fathima@gmail.ca with subject line "Bilingual CSR Canada" - Apply directly on www.randstad.caSummaryBilingual Customer Service Representative (English/French)Monday - Friday (8AM-10PM) Saturday- Sunday (8AM-8PM)(rotational shifts)$17/hour Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • etobicoke, ontario
    • permanent
    Randstad is Hiring Customer Service Representative in Toronto!Do you want to pursue a career in call center? Are you fluent7 in English 7? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of January 17th, 2022What(Job title)?- Customer Service Representative (Call Center Setting)Where?- Work from site (Toronto)When?- Training starts January 17th, 2022Hours of Operation:Monday - Friday7:00 AM - 11:00 PM (rotational shifts)Pay rate:$16/hourAdvantages- One of the fastest growing call centers in Canada- Chance to work in retail industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities.-Ability to learn new skills/concepts and apply this knowledge quickly and accurately.-Advanced knowledge of PCs and familiarity with system navigation.-Positive attitude and demonstrated ability to get along with others.-Professional, empathetic and naturally caring conversational style.-Display tact and diplomacy in handling all levels of customer interaction.-Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.-Ability to work all required shifts.Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.-To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.-Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.-Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.-Remain current on program and product information by being committed to continuous learning.-Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.Qualifications- Excellent communication skills in English, verbal and written- Previous experience in Customer service an asset- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availabilityHere's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Customer Service - Toronto"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Customer Service Representative$16 per hourJanuary 17th, 2022Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Randstad is Hiring Customer Service Representative in Toronto!Do you want to pursue a career in call center? Are you fluent7 in English 7? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of January 17th, 2022What(Job title)?- Customer Service Representative (Call Center Setting)Where?- Work from site (Toronto)When?- Training starts January 17th, 2022Hours of Operation:Monday - Friday7:00 AM - 11:00 PM (rotational shifts)Pay rate:$16/hourAdvantages- One of the fastest growing call centers in Canada- Chance to work in retail industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities.-Ability to learn new skills/concepts and apply this knowledge quickly and accurately.-Advanced knowledge of PCs and familiarity with system navigation.-Positive attitude and demonstrated ability to get along with others.-Professional, empathetic and naturally caring conversational style.-Display tact and diplomacy in handling all levels of customer interaction.-Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.-Ability to work all required shifts.Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.-To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.-Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.-Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.-Remain current on program and product information by being committed to continuous learning.-Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.Qualifications- Excellent communication skills in English, verbal and written- Previous experience in Customer service an asset- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availabilityHere's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Customer Service - Toronto"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Customer Service Representative$16 per hourJanuary 17th, 2022Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • gloucester, ontario
    • permanent
    • $47,000 - $50,000 per year
    Are you tired of the 7 day a week sales grind? Have you got a background in high-ticket sales (such as furniture, vehicles, appliances etc) and are looking to get into a role with a better work-life balance? Do you love getting to help people make their lives better? If yes, we want to talk to you!!We are looking for Sales Representatives to work from this exclusive boutique environment on the East end of Ottawa. In this role, you'll be guiding clients through their entire purchase journey, helping them select the right products and materials, and getting to make a lasting impact for the better on their home renovations!AdvantagesYou'll love working here! Here's why:- Work Monday-Friday - Hours 8-5 pm (rotating Tues and Thurs 10-7 shifts)- 2 weeks vacation- Medical, Dental, Insurance Benefits available after 3 months- lucrative profit sharing plan- Salary starting at 47kResponsibilitiesWhat you'll need to do here:- Create all orders, quotes or bids in the computer, using already established procedures, pricing etc. from the Sales Manager, ensure accuracy of information. - Schedule appointments with customers who have large projects such as whole home renovation, multiple bathrooms, to determine their needs and recommend the best solutions.- Perform follow-up calls with customers- Assist in-person customers- Other duties as assignedQualificationsWhat you'll need to be successful:- 1-2 years of sales experience, preferably from a high-ticket retailer- Fluent English required, French is considered an asset- Track record of customer success- High level of comfort with MS Office suite, ERP or Order entry systems- able to manage stress and work in a fast-paced environment- Must pass a criminal backcheck SummaryPlease apply by…Visiting www.randstad.ca and apply through the postingYou can also…E-mail us at: callcentreottawa@randstad.ca (please use "Sales Rep" as the subject line)Call us: 613-726-0220 x4 and ask for ErinWe appreciate all applications, however, only those who meet the requirements for this role will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you tired of the 7 day a week sales grind? Have you got a background in high-ticket sales (such as furniture, vehicles, appliances etc) and are looking to get into a role with a better work-life balance? Do you love getting to help people make their lives better? If yes, we want to talk to you!!We are looking for Sales Representatives to work from this exclusive boutique environment on the East end of Ottawa. In this role, you'll be guiding clients through their entire purchase journey, helping them select the right products and materials, and getting to make a lasting impact for the better on their home renovations!AdvantagesYou'll love working here! Here's why:- Work Monday-Friday - Hours 8-5 pm (rotating Tues and Thurs 10-7 shifts)- 2 weeks vacation- Medical, Dental, Insurance Benefits available after 3 months- lucrative profit sharing plan- Salary starting at 47kResponsibilitiesWhat you'll need to do here:- Create all orders, quotes or bids in the computer, using already established procedures, pricing etc. from the Sales Manager, ensure accuracy of information. - Schedule appointments with customers who have large projects such as whole home renovation, multiple bathrooms, to determine their needs and recommend the best solutions.- Perform follow-up calls with customers- Assist in-person customers- Other duties as assignedQualificationsWhat you'll need to be successful:- 1-2 years of sales experience, preferably from a high-ticket retailer- Fluent English required, French is considered an asset- Track record of customer success- High level of comfort with MS Office suite, ERP or Order entry systems- able to manage stress and work in a fast-paced environment- Must pass a criminal backcheck SummaryPlease apply by…Visiting www.randstad.ca and apply through the postingYou can also…E-mail us at: callcentreottawa@randstad.ca (please use "Sales Rep" as the subject line)Call us: 613-726-0220 x4 and ask for ErinWe appreciate all applications, however, only those who meet the requirements for this role will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • ottawa, ontario
    • contract
    • $16.00 - $17.00 per hour
    Are you looking for a new job that will let you exercise your customer service muscles? Do you enjoy talking to many different people each day and helping them out? Are you good at handling multiple priorities at the same time and still find yourself able to achieve great results? Would you consider yourself an expert at dealing with people and understanding their problems or concerns? If so, we’d love to speak to you!We are looking for a Bilingual Customer Service Representatives to work in the heart of downtown Ottawa, just steps from Parliament Hill. You’ll be responsible for providing world class customer service to callers over the phone! Taking inbound calls, you’ll get to work as part of a team that will support your professional development. This downtown Ottawa office is a great space to work and we know you’ll love it here!AdvantagesWhat’s in it for you as a customer service representative:- Pay will start at $16 for unilingual and $17 for bilingual- Convenient location right in the heart of downtown Ottawa- Easy access by public transit- Benefits available as of day one- Monday-Friday work week and no overnights (must be available to work between 8am and 9pm)- Large lunch room and great team environmentResponsibilitiesWhat You’ll do here as a customer service representative:- You’ll take inbound calls from customers and handle their inquiries- You will need to log the content of each call with accuracy- You’ll need to maintain professionalism on the phone with all callers- Other tasks as requiredQualificationsWhat will make you successful as a customer service representative:- Fluent in English and French required- At least 1 year of experience in a call center environment- High degree of empathy- Clear communication over the phone- Exceptional listening skills- You should be able to type quickly and with a high degree of accuracy- Data entry experience is a definite plusSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use Bilingual Customer Service Rep as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new job that will let you exercise your customer service muscles? Do you enjoy talking to many different people each day and helping them out? Are you good at handling multiple priorities at the same time and still find yourself able to achieve great results? Would you consider yourself an expert at dealing with people and understanding their problems or concerns? If so, we’d love to speak to you!We are looking for a Bilingual Customer Service Representatives to work in the heart of downtown Ottawa, just steps from Parliament Hill. You’ll be responsible for providing world class customer service to callers over the phone! Taking inbound calls, you’ll get to work as part of a team that will support your professional development. This downtown Ottawa office is a great space to work and we know you’ll love it here!AdvantagesWhat’s in it for you as a customer service representative:- Pay will start at $16 for unilingual and $17 for bilingual- Convenient location right in the heart of downtown Ottawa- Easy access by public transit- Benefits available as of day one- Monday-Friday work week and no overnights (must be available to work between 8am and 9pm)- Large lunch room and great team environmentResponsibilitiesWhat You’ll do here as a customer service representative:- You’ll take inbound calls from customers and handle their inquiries- You will need to log the content of each call with accuracy- You’ll need to maintain professionalism on the phone with all callers- Other tasks as requiredQualificationsWhat will make you successful as a customer service representative:- Fluent in English and French required- At least 1 year of experience in a call center environment- High degree of empathy- Clear communication over the phone- Exceptional listening skills- You should be able to type quickly and with a high degree of accuracy- Data entry experience is a definite plusSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use Bilingual Customer Service Rep as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • north york, ontario
    • contract
    This position is responsible for the delivery of superior customer service by ensuring calls are answered effectively and efficiently throughout the day as well as the day-to-day training responsibilities. The primary functions of this role are supervising overall call traffic, processing incoming calls, resolving escalated calls, dispatching supervisory calls, assisting Customer Experience Experts with any client related questions and ensuring the Experts’ adherence to schedules, policies and procedures.Advantages• 4% vacation pay on every check• Paid weekly• Community care during this current pandemic• Benefits package available at a reduced rate from Day 1• Great company culture• Work from the comfort of your own home• Great experienceResponsibilities● Monitors call traffic and makes adjustments based on call center traffic patterns.● Monitor/audit each assigned associate in accordance with client requirements.● Provide personal and proactive feedback to associates both in one on one and group settings.● Track progress of individual associates; recommend performance action plans for associates whoare not meeting established standards.● Work with supervisors and management to ensure that all associates are meeting qualitystandards.● Provide training as needed to both new hires and experienced associates.● Attend and contribute to both internal and client monitoring sessions.● Remain knowledgeable on project information by keeping training manuals and memos updatedand taking calls on assigned engagement(s).● Track trends and make recommendations for refresher and/or up- training to the trainer(s).● Prepares and analyzes internal and external quality reports for management staff review.● Handles system emergencies with direction from IT department and/or appropriate vendor.● Ensure staff has been updated on changes to existing business.● Any other duties and responsibilities assigned by management of the company.Qualifications●Education equivalent to a High School diploma/GED.● Two years prior call center experience preferred.● Must have the ability to work a flexible work schedule (including nights, weekends and holidays).● Excellent oral, written and interpersonal communication skills.● Exceptional listening and analytical skills● Ability to interpret complex KPIs and relate them to qualitative findings● Experience with contact center software● Requires a positive attitude, the ability to work independently or as part of a team and have a genuine interest in people and desire to help Summary- Apply directly on this site- Email your resume to us at riya.gupta@randstad.ca with subject line "Bilingual Customer Service- Team Lead*Human ForwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    This position is responsible for the delivery of superior customer service by ensuring calls are answered effectively and efficiently throughout the day as well as the day-to-day training responsibilities. The primary functions of this role are supervising overall call traffic, processing incoming calls, resolving escalated calls, dispatching supervisory calls, assisting Customer Experience Experts with any client related questions and ensuring the Experts’ adherence to schedules, policies and procedures.Advantages• 4% vacation pay on every check• Paid weekly• Community care during this current pandemic• Benefits package available at a reduced rate from Day 1• Great company culture• Work from the comfort of your own home• Great experienceResponsibilities● Monitors call traffic and makes adjustments based on call center traffic patterns.● Monitor/audit each assigned associate in accordance with client requirements.● Provide personal and proactive feedback to associates both in one on one and group settings.● Track progress of individual associates; recommend performance action plans for associates whoare not meeting established standards.● Work with supervisors and management to ensure that all associates are meeting qualitystandards.● Provide training as needed to both new hires and experienced associates.● Attend and contribute to both internal and client monitoring sessions.● Remain knowledgeable on project information by keeping training manuals and memos updatedand taking calls on assigned engagement(s).● Track trends and make recommendations for refresher and/or up- training to the trainer(s).● Prepares and analyzes internal and external quality reports for management staff review.● Handles system emergencies with direction from IT department and/or appropriate vendor.● Ensure staff has been updated on changes to existing business.● Any other duties and responsibilities assigned by management of the company.Qualifications●Education equivalent to a High School diploma/GED.● Two years prior call center experience preferred.● Must have the ability to work a flexible work schedule (including nights, weekends and holidays).● Excellent oral, written and interpersonal communication skills.● Exceptional listening and analytical skills● Ability to interpret complex KPIs and relate them to qualitative findings● Experience with contact center software● Requires a positive attitude, the ability to work independently or as part of a team and have a genuine interest in people and desire to help Summary- Apply directly on this site- Email your resume to us at riya.gupta@randstad.ca with subject line "Bilingual Customer Service- Team Lead*Human ForwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • north york, ontario
    • contract
    Ce poste est responsable de la prestation d'un service client de qualité supérieure en s'assurant que les appels reçoivent une réponse efficace et efficiente tout au long de la journée ainsi que des responsabilités de formation quotidiennes. Les principales fonctions de ce rôle consistent à superviser le trafic global des appels, à traiter les appels entrants, à résoudre les appels escaladés, à répartir les appels de supervision, à assister les experts en expérience client pour toutes les questions liées aux clients et à garantir le respect par les experts des horaires, des politiques et des procédures.Avantages• 4% d'indemnité de vacances sur chaque chèque• Payé à la semaine• Soins communautaires pendant cette pandémie actuelle• Package d'avantages disponible à un tarif réduit à partir du jour 1• Bonne culture d'entreprise• Travaillez dans le confort de votre foyer• Belle expérienceResponsabilités● Surveille le trafic d'appels et effectue des ajustements en fonction des modèles de trafic du centre d'appels.● Surveiller/auditer chaque associé affecté conformément aux exigences du client.● Fournir des commentaires personnels et proactifs aux associés à la fois en face à face et en groupe.● Suivre les progrès des associés individuels ; recommander des plans d'action de performance pour les associés quine répondent pas aux normes établies.● Travailler avec les superviseurs et la direction pour s'assurer que tous les associés respectent la qualiténormes.● Offrir une formation au besoin aux nouvelles recrues et aux associés expérimentés.● Assister et contribuer aux sessions de suivi interne et client.● Rester informé sur les informations du projet en mettant à jour les manuels de formation et les notes de serviceet prendre des appels sur les missions assignées.● Suivre les tendances et faire des recommandations de recyclage et/ou de perfectionnement au(x) formateur(s).● Prépare et analyse des rapports de qualité internes et externes pour examen par le personnel de direction.● Gère les urgences système sous la direction du service informatique et/ou du fournisseur approprié.● S'assurer que le personnel a été informé des changements apportés aux activités existantes.● Toutes autres tâches et responsabilités assignées par la direction de l'entreprise.Qualifications●Éducation équivalente à un diplôme d'études secondaires/GED.● Deux ans d'expérience en centre d'appels de préférence.● Doit avoir la capacité de travailler selon un horaire de travail flexible (y compris les nuits, les week-ends et les jours fériés).● Excellentes compétences en communication orale, écrite et interpersonnelle.● Excellentes capacités d'écoute et d'analyse● Capacité à interpréter des KPI complexes et à les relier à des résultats qualitatifs● Expérience avec le logiciel de centre de contact● Exige une attitude positive, la capacité de travailler de manière indépendante ou en équipe et un réel intérêt pour les gens et le désir d'aiderSommaire- Postulez directement sur ce site- Envoyez-nous votre curriculum vitae par courriel à riya.gupta@randstad.ca avec comme objet « Service à la clientèle bilingue - Chef d'équipe*Humain en avantRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Ce poste est responsable de la prestation d'un service client de qualité supérieure en s'assurant que les appels reçoivent une réponse efficace et efficiente tout au long de la journée ainsi que des responsabilités de formation quotidiennes. Les principales fonctions de ce rôle consistent à superviser le trafic global des appels, à traiter les appels entrants, à résoudre les appels escaladés, à répartir les appels de supervision, à assister les experts en expérience client pour toutes les questions liées aux clients et à garantir le respect par les experts des horaires, des politiques et des procédures.Avantages• 4% d'indemnité de vacances sur chaque chèque• Payé à la semaine• Soins communautaires pendant cette pandémie actuelle• Package d'avantages disponible à un tarif réduit à partir du jour 1• Bonne culture d'entreprise• Travaillez dans le confort de votre foyer• Belle expérienceResponsabilités● Surveille le trafic d'appels et effectue des ajustements en fonction des modèles de trafic du centre d'appels.● Surveiller/auditer chaque associé affecté conformément aux exigences du client.● Fournir des commentaires personnels et proactifs aux associés à la fois en face à face et en groupe.● Suivre les progrès des associés individuels ; recommander des plans d'action de performance pour les associés quine répondent pas aux normes établies.● Travailler avec les superviseurs et la direction pour s'assurer que tous les associés respectent la qualiténormes.● Offrir une formation au besoin aux nouvelles recrues et aux associés expérimentés.● Assister et contribuer aux sessions de suivi interne et client.● Rester informé sur les informations du projet en mettant à jour les manuels de formation et les notes de serviceet prendre des appels sur les missions assignées.● Suivre les tendances et faire des recommandations de recyclage et/ou de perfectionnement au(x) formateur(s).● Prépare et analyse des rapports de qualité internes et externes pour examen par le personnel de direction.● Gère les urgences système sous la direction du service informatique et/ou du fournisseur approprié.● S'assurer que le personnel a été informé des changements apportés aux activités existantes.● Toutes autres tâches et responsabilités assignées par la direction de l'entreprise.Qualifications●Éducation équivalente à un diplôme d'études secondaires/GED.● Deux ans d'expérience en centre d'appels de préférence.● Doit avoir la capacité de travailler selon un horaire de travail flexible (y compris les nuits, les week-ends et les jours fériés).● Excellentes compétences en communication orale, écrite et interpersonnelle.● Excellentes capacités d'écoute et d'analyse● Capacité à interpréter des KPI complexes et à les relier à des résultats qualitatifs● Expérience avec le logiciel de centre de contact● Exige une attitude positive, la capacité de travailler de manière indépendante ou en équipe et un réel intérêt pour les gens et le désir d'aiderSommaire- Postulez directement sur ce site- Envoyez-nous votre curriculum vitae par courriel à riya.gupta@randstad.ca avec comme objet « Service à la clientèle bilingue - Chef d'équipe*Humain en avantRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • ottawa, ontario
    • contract
    • $17.18 per hour
    Are you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time? Have you been looking to get into a more professional line of work? Do you have experience working in a call center or other high volume customer service role? Then we might just have the role you’ve been looking for!We are looking for Bilingual Contact Centre Agents to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!Advantages-Monday-Friday work week -Hours of work between 8am and 8pm-Pay will start at just over $17/hr-Accessible by public transit (parking not available)-Team oriented environment-No sales or any up selling required-Work for a reputable, stable company-Opportunity to work on inter-departmental projects Responsibilities-Receive calls, emails, chats and video calls-Be the first point of contact for clients in stressful situations-Provide advice and suggestions based on certain policies-Effectively handle customer inquiries and issues-Assist other departments as necessary to ensure a great customer experienceQualifications-Bilingualism in French and English is considered a strong asset-Must have previous call centre experience-Completion of post-secondary education or equivalent work experience-Familiarity with CRM systems-High attention to detail and ability to maintain professionalism under pressure-Love problem solving-Must be eligible to obtain a government security clearanceSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "contact centre" as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time? Have you been looking to get into a more professional line of work? Do you have experience working in a call center or other high volume customer service role? Then we might just have the role you’ve been looking for!We are looking for Bilingual Contact Centre Agents to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!Advantages-Monday-Friday work week -Hours of work between 8am and 8pm-Pay will start at just over $17/hr-Accessible by public transit (parking not available)-Team oriented environment-No sales or any up selling required-Work for a reputable, stable company-Opportunity to work on inter-departmental projects Responsibilities-Receive calls, emails, chats and video calls-Be the first point of contact for clients in stressful situations-Provide advice and suggestions based on certain policies-Effectively handle customer inquiries and issues-Assist other departments as necessary to ensure a great customer experienceQualifications-Bilingualism in French and English is considered a strong asset-Must have previous call centre experience-Completion of post-secondary education or equivalent work experience-Familiarity with CRM systems-High attention to detail and ability to maintain professionalism under pressure-Love problem solving-Must be eligible to obtain a government security clearanceSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "contact centre" as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • etobicoke, ontario
    • permanent
    Do you want to pursue a career in call center? Are you passionate about Retail industry? Are you bilingual (French/English)? Do you enjoy interacting with customers? Are you full-time available? is you Motto "Coffee first and then everything else"? Do you enjoy working from the comfort of your Home side by side with that cup of coffee?If you answered "yes" to any of the above, then this opportunity is for you! All candidates encouraged to apply! Regardless of your experience, we want to hear from YOU. This is your opportunity to work in a TOP growing call center in Canada, utilize your Customer Service experience, your bilingual expertise and enjoy working in a rich culture!Permanent position starting as of January 20th, 2022What(Job title)? - Bilingual Customer Service Representative / Inbound Call Center Agent (English/French)Where?- Ontario or QuebecWhen?- Training starts January 20th, 2022Hours of Operation: Monday - Friday (8AM-10PM) Saturday- Sunday (8AM-8PM)(rotational shifts)Pay rate: $17 per hour Responsibilities:- Inbound call support in a call center environment- Responsible to enter and maintain the information in multiple computer systems - Provide quick and accurate responses in accordance with the service standards set in place and responds to requests- Offer a solution to the customers to best fulfill their requests- Deliver the best customer experience by responding to customer inquires in a professional attitude- Warm sales/up selling If you have any experience in an environment of customer service, retail, restaurant or call center call us today.**Advantages**- One of the fastest growing call centers in Canada- Benefits package available at a reduced rate- Work from the comfort of your Home- Entry level opportunity - All welcome to apply! - Great work culture & work/life balance- Career progression opportunities!Qualifications- Previous experience in customer service, sales, retail or call center is required- Excellent bilingual communication skills in English & French- Detail oriented & organized- Strong computer skills- Full time availability including weekends- Ethernet internet connectionHere's how you can apply:- Email your CV to Prerna Gupta at prerna.gupta@randstad.ca with subject line "Bilingual CSR Canada" - Apply directly on www.randstad.caAdvantages- One of the fastest growing call centers in Canada- Benefits package available at a reduced rate- Work From Home- Entry level opportunity - All welcome to apply! - Great work culture & work/life balance- Career progression opportunities!ResponsibilitiesResponsibilities:- Inbound call support in a call center environment- Responsible to enter and maintain the information in multiple computer systems - Provide quick and accurate responses in accordance with the service standards set in place and responds to requests- Offer a solution to the customers to best fulfill their requests- Deliver the best customer experience by responding to customer inquires in a professional attitude- Warm sales/up selling Qualifications- Previous experience in customer service, sales, retail or call center is required- Excellent bilingual communication skills in English & French- Detail oriented & organized- Strong computer skills- Full time availability including weekendsHere's how you can apply:- Email your CV to Prerna Gupta at prerna.gupta@randstad.ca with subject line "Bilingual CSR Canada" - Apply directly on www.randstad.caSummaryBilingual Customer Service Representative (English/French)Monday - Friday (8AM-10PM) Saturday- Sunday (8AM-8PM)(rotational shifts)$17/hour Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Do you want to pursue a career in call center? Are you passionate about Retail industry? Are you bilingual (French/English)? Do you enjoy interacting with customers? Are you full-time available? is you Motto "Coffee first and then everything else"? Do you enjoy working from the comfort of your Home side by side with that cup of coffee?If you answered "yes" to any of the above, then this opportunity is for you! All candidates encouraged to apply! Regardless of your experience, we want to hear from YOU. This is your opportunity to work in a TOP growing call center in Canada, utilize your Customer Service experience, your bilingual expertise and enjoy working in a rich culture!Permanent position starting as of January 20th, 2022What(Job title)? - Bilingual Customer Service Representative / Inbound Call Center Agent (English/French)Where?- Ontario or QuebecWhen?- Training starts January 20th, 2022Hours of Operation: Monday - Friday (8AM-10PM) Saturday- Sunday (8AM-8PM)(rotational shifts)Pay rate: $17 per hour Responsibilities:- Inbound call support in a call center environment- Responsible to enter and maintain the information in multiple computer systems - Provide quick and accurate responses in accordance with the service standards set in place and responds to requests- Offer a solution to the customers to best fulfill their requests- Deliver the best customer experience by responding to customer inquires in a professional attitude- Warm sales/up selling If you have any experience in an environment of customer service, retail, restaurant or call center call us today.**Advantages**- One of the fastest growing call centers in Canada- Benefits package available at a reduced rate- Work from the comfort of your Home- Entry level opportunity - All welcome to apply! - Great work culture & work/life balance- Career progression opportunities!Qualifications- Previous experience in customer service, sales, retail or call center is required- Excellent bilingual communication skills in English & French- Detail oriented & organized- Strong computer skills- Full time availability including weekends- Ethernet internet connectionHere's how you can apply:- Email your CV to Prerna Gupta at prerna.gupta@randstad.ca with subject line "Bilingual CSR Canada" - Apply directly on www.randstad.caAdvantages- One of the fastest growing call centers in Canada- Benefits package available at a reduced rate- Work From Home- Entry level opportunity - All welcome to apply! - Great work culture & work/life balance- Career progression opportunities!ResponsibilitiesResponsibilities:- Inbound call support in a call center environment- Responsible to enter and maintain the information in multiple computer systems - Provide quick and accurate responses in accordance with the service standards set in place and responds to requests- Offer a solution to the customers to best fulfill their requests- Deliver the best customer experience by responding to customer inquires in a professional attitude- Warm sales/up selling Qualifications- Previous experience in customer service, sales, retail or call center is required- Excellent bilingual communication skills in English & French- Detail oriented & organized- Strong computer skills- Full time availability including weekendsHere's how you can apply:- Email your CV to Prerna Gupta at prerna.gupta@randstad.ca with subject line "Bilingual CSR Canada" - Apply directly on www.randstad.caSummaryBilingual Customer Service Representative (English/French)Monday - Friday (8AM-10PM) Saturday- Sunday (8AM-8PM)(rotational shifts)$17/hour Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • etobicoke, ontario
    • permanent
    Vous souhaitez faire carrière en centre d'appels ? Vous êtes passionné par le commerce de détail ? Êtes-vous bilingue (français/anglais)? Vous aimez interagir avec les clients ? Êtes-vous disponible à temps plein? est votre devise « Le café d'abord et ensuite tout le reste » ? Aimez-vous travailler dans le confort de votre maison à côté de cette tasse de café ?Si vous avez répondu « oui » à l'une des questions ci-dessus, alors cette opportunité est pour vous ! Tous les candidats sont encouragés à postuler ! Quelle que soit votre expérience, nous voulons vous entendre.C'est votre opportunité de travailler dans un centre d'appels en pleine croissance au Canada, d'utiliser votre expérience en service à la clientèle, votre expertise bilingue et d'aimer travailler dans une culture riche!Poste permanent à compter du 20 janvier 2022Quoi (titre du poste) ?- Représentant du service à la clientèle bilingue / Agent de centre d'appels entrants (anglais/français)Où?- Ontario ou QuébecLorsque?- Début de la formation le 20 janvier 2022Heures d'ouverture:Du lundi au vendredi (8h-22h)Samedi-Dimanche (8h-20h)(quarts de rotation)Taux de rémunération : 17 $ de l'heureResponsabilités:- Prise en charge des appels entrants dans un environnement de centre d'appels- Responsable de saisir et de maintenir les informations dans plusieurs systèmes informatiques- Fournir des réponses rapides et précises conformément aux normes de service mises en place et répondre aux demandes- Proposer une solution aux clients pour répondre au mieux à leurs demandes- Offrir la meilleure expérience client en répondant aux demandes des clients dans une attitude professionnelle- Ventes chaudes/upsellingSi vous avez de l'expérience dans un environnement de service à la clientèle, de vente au détail, de restaurant ou de centre d'appels, appelez-nous dès aujourd'hui.**Avantages**- L'un des centres d'appels à la croissance la plus rapide au Canada- Package d'avantages disponible à un tarif réduit- Travaillez dans le confort de votre maison- Opportunité de niveau d'entrée - Tous sont les bienvenus pour postuler !- Excellente culture de travail et équilibre entre vie professionnelle et vie privée- Opportunités d'évolution de carrière !Certifications- Une expérience antérieure dans le service à la clientèle, les ventes, la vente au détail ou un centre d'appels est requise- Excellentes compétences en communication bilingue en anglais et en français- Souci du détail et organisé- Solides compétences en informatique- Disponibilité à temps plein, y compris les week-ends- Connexion internet EthernetVoici comment postuler :- Envoyez votre CV par courriel à Prerna Gupta à prerna.gupta@randstad.ca avec comme objet « CSR bilingue Canada »- Postulez directement sur www.randstad.caAvantages- L'un des centres d'appels à la croissance la plus rapide au Canada- Package d'avantages disponible à un tarif réduit- Travail à domicile- Opportunité de niveau d'entrée - Tous sont les bienvenus pour postuler !- Excellente culture de travail et équilibre entre vie professionnelle et vie privée- Opportunités d'évolution de carrière !ResponsabilitésResponsabilités:- Prise en charge des appels entrants dans un environnement de centre d'appels- Responsable de saisir et de maintenir les informations dans plusieurs systèmes informatiques- Fournir des réponses rapides et précises conformément aux normes de service mises en place et répondre aux demandes- Proposer une solution aux clients pour répondre au mieux à leurs demandes- Offrir la meilleure expérience client en répondant aux demandes des clients dans une attitude professionnelle- Ventes chaudes/upsellingQualifications- Une expérience antérieure dans le service à la clientèle, les ventes, la vente au détail ou un centre d'appels est requise- Excellentes compétences en communication bilingue en anglais et en français- Souci du détail et organisé- Solides compétences en informatique- Disponibilité à temps plein, y compris les week-endsVoici comment postuler :- Envoyez votre CV par courriel à Prerna Gupta à prerna.gupta@randstad.ca avec comme objet « CSR bilingue Canada »- Postulez directement sur www.randstad.caSommaireReprésentant du service à la clientèle bilingue (anglais/français)Du lundi au vendredi (8h-22h)Samedi-Dimanche (8h-20h)(quarts de rotation)17$/heureRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Vous souhaitez faire carrière en centre d'appels ? Vous êtes passionné par le commerce de détail ? Êtes-vous bilingue (français/anglais)? Vous aimez interagir avec les clients ? Êtes-vous disponible à temps plein? est votre devise « Le café d'abord et ensuite tout le reste » ? Aimez-vous travailler dans le confort de votre maison à côté de cette tasse de café ?Si vous avez répondu « oui » à l'une des questions ci-dessus, alors cette opportunité est pour vous ! Tous les candidats sont encouragés à postuler ! Quelle que soit votre expérience, nous voulons vous entendre.C'est votre opportunité de travailler dans un centre d'appels en pleine croissance au Canada, d'utiliser votre expérience en service à la clientèle, votre expertise bilingue et d'aimer travailler dans une culture riche!Poste permanent à compter du 20 janvier 2022Quoi (titre du poste) ?- Représentant du service à la clientèle bilingue / Agent de centre d'appels entrants (anglais/français)Où?- Ontario ou QuébecLorsque?- Début de la formation le 20 janvier 2022Heures d'ouverture:Du lundi au vendredi (8h-22h)Samedi-Dimanche (8h-20h)(quarts de rotation)Taux de rémunération : 17 $ de l'heureResponsabilités:- Prise en charge des appels entrants dans un environnement de centre d'appels- Responsable de saisir et de maintenir les informations dans plusieurs systèmes informatiques- Fournir des réponses rapides et précises conformément aux normes de service mises en place et répondre aux demandes- Proposer une solution aux clients pour répondre au mieux à leurs demandes- Offrir la meilleure expérience client en répondant aux demandes des clients dans une attitude professionnelle- Ventes chaudes/upsellingSi vous avez de l'expérience dans un environnement de service à la clientèle, de vente au détail, de restaurant ou de centre d'appels, appelez-nous dès aujourd'hui.**Avantages**- L'un des centres d'appels à la croissance la plus rapide au Canada- Package d'avantages disponible à un tarif réduit- Travaillez dans le confort de votre maison- Opportunité de niveau d'entrée - Tous sont les bienvenus pour postuler !- Excellente culture de travail et équilibre entre vie professionnelle et vie privée- Opportunités d'évolution de carrière !Certifications- Une expérience antérieure dans le service à la clientèle, les ventes, la vente au détail ou un centre d'appels est requise- Excellentes compétences en communication bilingue en anglais et en français- Souci du détail et organisé- Solides compétences en informatique- Disponibilité à temps plein, y compris les week-ends- Connexion internet EthernetVoici comment postuler :- Envoyez votre CV par courriel à Prerna Gupta à prerna.gupta@randstad.ca avec comme objet « CSR bilingue Canada »- Postulez directement sur www.randstad.caAvantages- L'un des centres d'appels à la croissance la plus rapide au Canada- Package d'avantages disponible à un tarif réduit- Travail à domicile- Opportunité de niveau d'entrée - Tous sont les bienvenus pour postuler !- Excellente culture de travail et équilibre entre vie professionnelle et vie privée- Opportunités d'évolution de carrière !ResponsabilitésResponsabilités:- Prise en charge des appels entrants dans un environnement de centre d'appels- Responsable de saisir et de maintenir les informations dans plusieurs systèmes informatiques- Fournir des réponses rapides et précises conformément aux normes de service mises en place et répondre aux demandes- Proposer une solution aux clients pour répondre au mieux à leurs demandes- Offrir la meilleure expérience client en répondant aux demandes des clients dans une attitude professionnelle- Ventes chaudes/upsellingQualifications- Une expérience antérieure dans le service à la clientèle, les ventes, la vente au détail ou un centre d'appels est requise- Excellentes compétences en communication bilingue en anglais et en français- Souci du détail et organisé- Solides compétences en informatique- Disponibilité à temps plein, y compris les week-endsVoici comment postuler :- Envoyez votre CV par courriel à Prerna Gupta à prerna.gupta@randstad.ca avec comme objet « CSR bilingue Canada »- Postulez directement sur www.randstad.caSommaireReprésentant du service à la clientèle bilingue (anglais/français)Du lundi au vendredi (8h-22h)Samedi-Dimanche (8h-20h)(quarts de rotation)17$/heureRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • nepean, ontario
    • permanent
    Randstad is Hiring Customer Service Representative in Ottawa!Do you want to pursue a career in call center? Are you fluent in English and French (Bilingual) ? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of January 17th, 2022What(Job title)?- Customer Service Representative (Call Center Setting)Where?- Work from home (Ottawa)When?- Training starts January 17th, 2022Hours of Operation:Monday - Friday7:00 AM - 11:00 PM (rotational shifts)Pay rate:$17.50/hourAdvantages- One of the fastest growing call centers in Canada- Chance to work in retail industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities.-Ability to learn new skills/concepts and apply this knowledge quickly and accurately.-Advanced knowledge of PCs and familiarity with system navigation.-Positive attitude and demonstrated ability to get along with others.-Professional, empathetic and naturally caring conversational style.-Display tact and diplomacy in handling all levels of customer interaction.-Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.-Ability to work all required shifts.Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.-To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.-Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.-Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.-Remain current on program and product information by being committed to continuous learning.-Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service an asset- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availabilityHere's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Customer Service - Ottawa"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Customer Service Representative$17.50 per hourJanuary 17th, 2022Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Randstad is Hiring Customer Service Representative in Ottawa!Do you want to pursue a career in call center? Are you fluent in English and French (Bilingual) ? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of January 17th, 2022What(Job title)?- Customer Service Representative (Call Center Setting)Where?- Work from home (Ottawa)When?- Training starts January 17th, 2022Hours of Operation:Monday - Friday7:00 AM - 11:00 PM (rotational shifts)Pay rate:$17.50/hourAdvantages- One of the fastest growing call centers in Canada- Chance to work in retail industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities.-Ability to learn new skills/concepts and apply this knowledge quickly and accurately.-Advanced knowledge of PCs and familiarity with system navigation.-Positive attitude and demonstrated ability to get along with others.-Professional, empathetic and naturally caring conversational style.-Display tact and diplomacy in handling all levels of customer interaction.-Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.-Ability to work all required shifts.Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.-To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.-Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.-Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.-Remain current on program and product information by being committed to continuous learning.-Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service an asset- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availabilityHere's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Customer Service - Ottawa"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Customer Service Representative$17.50 per hourJanuary 17th, 2022Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • nepean, ontario
    • permanent
    Randstad embauche un représentant du service à la clientèle à Ottawa!Vous souhaitez faire carrière en centre d'appels ? Parlez-vous couramment l'anglais et le français (bilingue) ? Êtes-vous disponible à temps plein? Si vous avez répondu « oui » à l'une des questions ci-dessus, alors cette opportunité est pour vous !C'est votre opportunité de travailler dans un centre d'appels en pleine croissance au Canada, d'utiliser votre expérience et d'aimer travailler dans une culture riche !Opportunité permanente et à temps plein à compter du 17 janvier 2022Quoi (titre du poste) ?- Représentant du service à la clientèle (réglage du centre d'appels)Où?- Travail à domicile (Ottawa)Lorsque?- Début de la formation le 17 janvier 2022Heures d'ouverture:Lundi vendredi7h00 - 23h00 (quarts de rotation)Taux de rémunération:17,50 $/heureAvantages- L'un des centres d'appels à la croissance la plus rapide au Canada- Opportunité de travailler dans le commerce de détail- Possibilité d'acquérir une expérience en centre d'appels et en service à la clientèle- Excellente culture de travail et équilibre travail/vie personnelle- Possibilités d'évolution de carrière.-Capacité à acquérir de nouvelles compétences/concepts et à appliquer ces connaissances rapidement et avec précision.-Connaissance avancée des PC et familiarité avec la navigation du système.-Attitude positive et capacité démontrée à s'entendre avec les autres.-Style de conversation professionnel, empathique et naturellement attentionné.-Faites preuve de tact et de diplomatie dans la gestion de tous les niveaux d'interaction avec les clients.-Capacité à résoudre les plaintes/demandes de renseignements complexes et souvent sensibles des clients de manière professionnelle, conformément aux politiques et procédures de l'entreprise, aux valeurs et aux meilleures pratiques.-Capacité à travailler sur tous les quarts de travail requis.Responsabilités-Fournir un service de première classe en évaluant avec précision et en répondant aux besoins des clients, en utilisant un bon jugement lors de la recommandation de solutions appropriées.-Pour répondre aux demandes des clients, répondre aux demandes de renseignements/plaintes, en faisant preuve d'une attention particulière au service à la clientèle et d'une approche professionnelle à tout moment.-Répondre aux demandes de renseignements et aux plaintes complexes des clients de manière très informée, précise et responsable, conformément aux ressources fournies.-Remplir avec précision la documentation appropriée pour chaque interaction et conclure en saisissant des données pour l'historique des appels, en envoyant des messages aux tiers appropriés si nécessaire et/ou en lançant l'exécution nécessaire du client.-Rester au courant des informations sur le programme et le produit en s'engageant à l'apprentissage continu.-Maintenir une stricte confidentialité en tout temps et adhérer à la législation et aux directives de service sur l'utilisation des données.Qualifications- Excellentes compétences en communication en anglais et en français, à l'oral et à l'écrit- Expérience précédente en service à la clientèle un atout- Solides compétences en résolution de problèmes- Connaissance technique et connaissance pratique des ordinateurs- Temps plein et disponibilité flexibleVoici comment postuler :- Postulez directement sur randstad.ca- Envoyez votre curriculum vitae à prerna.gupta@randstad.ca avec comme objet "Service à la clientèle - Ottawa"SommaireEn tant que représentant du service client, vous serez un ambassadeur de marque de premier plan, servant de premier point de contact pour les clients. Nous recherchons des candidats qui ont un vif intérêt à résoudre les problèmes des clients et à répondre aux questions tout en s'engageant à fournir un service client exceptionnel d'une manière attentionnée et attentionnée. Bref, nous recherchons un engagement à rendre chaque interaction client agréable !Représentant du service à la clientèle17,50 $ de l'heure17 janvier 2022Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Randstad embauche un représentant du service à la clientèle à Ottawa!Vous souhaitez faire carrière en centre d'appels ? Parlez-vous couramment l'anglais et le français (bilingue) ? Êtes-vous disponible à temps plein? Si vous avez répondu « oui » à l'une des questions ci-dessus, alors cette opportunité est pour vous !C'est votre opportunité de travailler dans un centre d'appels en pleine croissance au Canada, d'utiliser votre expérience et d'aimer travailler dans une culture riche !Opportunité permanente et à temps plein à compter du 17 janvier 2022Quoi (titre du poste) ?- Représentant du service à la clientèle (réglage du centre d'appels)Où?- Travail à domicile (Ottawa)Lorsque?- Début de la formation le 17 janvier 2022Heures d'ouverture:Lundi vendredi7h00 - 23h00 (quarts de rotation)Taux de rémunération:17,50 $/heureAvantages- L'un des centres d'appels à la croissance la plus rapide au Canada- Opportunité de travailler dans le commerce de détail- Possibilité d'acquérir une expérience en centre d'appels et en service à la clientèle- Excellente culture de travail et équilibre travail/vie personnelle- Possibilités d'évolution de carrière.-Capacité à acquérir de nouvelles compétences/concepts et à appliquer ces connaissances rapidement et avec précision.-Connaissance avancée des PC et familiarité avec la navigation du système.-Attitude positive et capacité démontrée à s'entendre avec les autres.-Style de conversation professionnel, empathique et naturellement attentionné.-Faites preuve de tact et de diplomatie dans la gestion de tous les niveaux d'interaction avec les clients.-Capacité à résoudre les plaintes/demandes de renseignements complexes et souvent sensibles des clients de manière professionnelle, conformément aux politiques et procédures de l'entreprise, aux valeurs et aux meilleures pratiques.-Capacité à travailler sur tous les quarts de travail requis.Responsabilités-Fournir un service de première classe en évaluant avec précision et en répondant aux besoins des clients, en utilisant un bon jugement lors de la recommandation de solutions appropriées.-Pour répondre aux demandes des clients, répondre aux demandes de renseignements/plaintes, en faisant preuve d'une attention particulière au service à la clientèle et d'une approche professionnelle à tout moment.-Répondre aux demandes de renseignements et aux plaintes complexes des clients de manière très informée, précise et responsable, conformément aux ressources fournies.-Remplir avec précision la documentation appropriée pour chaque interaction et conclure en saisissant des données pour l'historique des appels, en envoyant des messages aux tiers appropriés si nécessaire et/ou en lançant l'exécution nécessaire du client.-Rester au courant des informations sur le programme et le produit en s'engageant à l'apprentissage continu.-Maintenir une stricte confidentialité en tout temps et adhérer à la législation et aux directives de service sur l'utilisation des données.Qualifications- Excellentes compétences en communication en anglais et en français, à l'oral et à l'écrit- Expérience précédente en service à la clientèle un atout- Solides compétences en résolution de problèmes- Connaissance technique et connaissance pratique des ordinateurs- Temps plein et disponibilité flexibleVoici comment postuler :- Postulez directement sur randstad.ca- Envoyez votre curriculum vitae à prerna.gupta@randstad.ca avec comme objet "Service à la clientèle - Ottawa"SommaireEn tant que représentant du service client, vous serez un ambassadeur de marque de premier plan, servant de premier point de contact pour les clients. Nous recherchons des candidats qui ont un vif intérêt à résoudre les problèmes des clients et à répondre aux questions tout en s'engageant à fournir un service client exceptionnel d'une manière attentionnée et attentionnée. Bref, nous recherchons un engagement à rendre chaque interaction client agréable !Représentant du service à la clientèle17,50 $ de l'heure17 janvier 2022Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • toronto, ontario
    • contract
    • $21.00 - $22.00 per hour
    We are looking for dynamic people with a strong interest in making a difference in people lives. Working in the travel field is very rewarding as you are able to help a person who is preparing to travel during pandemics times. Location: work from home - Anywhere in Canada You must be available to work from Monday to Sunday: Option A: Day / Evening Shifts 8:00 AM to 11PM ; or Option B: Night Shifts: 11:00PM - 7:00AMSalary: 22$Full-time: 37.5 hoursStart date: January 10th 2022** You must be comfortable using your own laptop/pc, have a headset and have a high speed connection ** AdvantagesWhat is it for you:• Work from home• Equipment will be provided• Welcoming culture for new employees with long term career opportunities• Company acknowledges employee achievements• Helping travellers to complete the COVID procedure prior to travel ResponsibilitiesYour main responsibility is to provide support, care, and guidance for travellers, event attendees, and employees returning to work with their at-home and virtual COVID-19 testing needs. Other responsibilities will be:• Answering incoming calls and emails in a professional and timely manner in• Provide customer with accurate service information• Follow scripts, policies, and procedures to best service the customer• Recommend solutions that align with confidentiality and privacy guidelines• Entering all the necessary notes into the customer’s file• Other tasks and projects if necessaryQualificationsWhat we are looking for: • Proficiency in English at professional and conversational level• Proven customer service experience in any industry• Willingness to work a flexible schedule• Outgoing with excellent communication skills and the ability to foster strong working relationships• Fast learner and tech-savvySummaryLocation: work from homeYou must be available to work from Monday to Sunday: Option A: Day / Evening Shifts 8:00 AM to 11PM ; or Option B: Night Shifts: 11:00PM - 7:00AMSalary: 22$Full-time: 37.5 hoursStart date: January 10th 2022** You must be comfortable using your own laptop/pc, have a headset and have a high speed connection ** If you are interested in this customer service representative position, please apply online and email us at :Jessica Yel Ozbek jessica.yelozbek@randstad.caKaren Leiton karen.leiton@randstad.caFlorence Lefebvre florence.lefebvre@randstad.caStephanie Bouasria stephanie.bouasria@randstad.caThank you for your interest in the position of Customer Service Representative. We will review your application and contact you shortly.If you know of anyone interested in customer service position - travel measures during COVID, please do not hesitate to provide them with our contact details, as we will be happy to help them as well!We look forward to hearing from you.Florence, Jessica, Stephanie, and KarenRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    We are looking for dynamic people with a strong interest in making a difference in people lives. Working in the travel field is very rewarding as you are able to help a person who is preparing to travel during pandemics times. Location: work from home - Anywhere in Canada You must be available to work from Monday to Sunday: Option A: Day / Evening Shifts 8:00 AM to 11PM ; or Option B: Night Shifts: 11:00PM - 7:00AMSalary: 22$Full-time: 37.5 hoursStart date: January 10th 2022** You must be comfortable using your own laptop/pc, have a headset and have a high speed connection ** AdvantagesWhat is it for you:• Work from home• Equipment will be provided• Welcoming culture for new employees with long term career opportunities• Company acknowledges employee achievements• Helping travellers to complete the COVID procedure prior to travel ResponsibilitiesYour main responsibility is to provide support, care, and guidance for travellers, event attendees, and employees returning to work with their at-home and virtual COVID-19 testing needs. Other responsibilities will be:• Answering incoming calls and emails in a professional and timely manner in• Provide customer with accurate service information• Follow scripts, policies, and procedures to best service the customer• Recommend solutions that align with confidentiality and privacy guidelines• Entering all the necessary notes into the customer’s file• Other tasks and projects if necessaryQualificationsWhat we are looking for: • Proficiency in English at professional and conversational level• Proven customer service experience in any industry• Willingness to work a flexible schedule• Outgoing with excellent communication skills and the ability to foster strong working relationships• Fast learner and tech-savvySummaryLocation: work from homeYou must be available to work from Monday to Sunday: Option A: Day / Evening Shifts 8:00 AM to 11PM ; or Option B: Night Shifts: 11:00PM - 7:00AMSalary: 22$Full-time: 37.5 hoursStart date: January 10th 2022** You must be comfortable using your own laptop/pc, have a headset and have a high speed connection ** If you are interested in this customer service representative position, please apply online and email us at :Jessica Yel Ozbek jessica.yelozbek@randstad.caKaren Leiton karen.leiton@randstad.caFlorence Lefebvre florence.lefebvre@randstad.caStephanie Bouasria stephanie.bouasria@randstad.caThank you for your interest in the position of Customer Service Representative. We will review your application and contact you shortly.If you know of anyone interested in customer service position - travel measures during COVID, please do not hesitate to provide them with our contact details, as we will be happy to help them as well!We look forward to hearing from you.Florence, Jessica, Stephanie, and KarenRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • toronto, ontario
    • contract
    • $21.00 - $22.00 per hour
    Nous recherchons des personnes dynamiques et qui souhaitent faire une différence dans la vie des gens. Travailler dans le domaine du voyage est très gratifiant, car vous êtes en mesure d'aider les personnes qui se préparent à voyager en période de pandémie. Lieu : travail à domicile - N'importe où au CanadaVous devrez être disponible pour travailler du lundi au dimanche : Option A : quarts de jour/soir de 8 h à 23 h ; ou Option B : quarts de nuit : de 23 h à 7 h.Salaire : $22Temps plein : 37,5 heuresDate de début : 10 janvier 2022** Vous devez être à l'aise pour utiliser votre propre ordinateur portable/pc, avoir un casque d'écoute et disposer d'une connexion haute vitesse **. AvantagesCe que cela peut vous apporter :- Travail à domicile- L'équipement sera fourni- Culture accueillante pour les nouveaux employés avec des opportunités de carrière à long terme.- L'entreprise reconnaît les réalisations des employés- Aider les voyageurs à remplir la procédure COVID avant le voyageResponsabilitésVotre principale responsabilité est de fournir un soutien, des soins et des conseils aux voyageurs, aux participants à des événements et aux employés qui retournent au travail pour leurs besoins en matière de tests COVID-19 à domicile et virtuels. Vos autres responsabilités seront les suivantes- Répondre aux appels entrants et aux courriels de manière professionnelle et opportune en.- Fournir au client des informations précises sur le service- Suivre les scripts, les politiques et les procédures afin de servir au mieux le client.- Recommander des solutions qui respectent les directives en matière de confidentialité et de vie privée- Saisir toutes les notes nécessaires dans le dossier du client- Autres tâches et projets si nécessaireQualificationsCe que nous recherchons : - Maîtrise de l'anglais au niveau professionnel et conversationnel - Expérience confirmée en service à la clientèle dans n'importe quel secteur d'activité- Volonté de travailler selon un horaire flexible- Vous êtes sociable et possédez d'excellentes aptitudes à la communication et la capacité d'entretenir de solides relations de travail.- Vous apprenez rapidement et vous êtes à l'aise avec la technologie.SommaireLieu : travail à domicile Vous devrez être disponible pour travailler du lundi au dimanche : Option A : quarts de jour/soir de 8 h à 23 h ; ou Option B : quarts de nuit : de 23 h à 7 h.Salaire : $22Temps plein : 37,5 heuresDate de début : 10 janvier 2022** Vous devez être à l'aise pour utiliser votre propre ordinateur portable/pc, avoir un casque d'écoute et disposer d'une connexion haute vitesse **. Si ce poste de représentant du service à la clientèle vous intéresse, veuillez postuler en ligne et nous envoyer un courriel à :Jessica Yel Ozbek jessica.yelozbek@randstad.caKaren Leiton karen.leiton@randstad.caFlorence Lefebvre florence.lefebvre@randstad.caStephanie Bouasria stephanie.bouasria@randstad.caNous vous remercions de l'intérêt que vous portez au poste de représentant du service à la clientèle- mesures de déplacement pendant le COVID. Nous allons examiner votre candidature et vous contacter sous peu.Si vous connaissez des personnes intéressées par des postes de service à la clientèle, n'hésitez pas à leur communiquer nos coordonnées, car nous serons heureux de les aider également !Au plaisir de vous lire. Florence, Jessica, Stephanie et KarenRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Nous recherchons des personnes dynamiques et qui souhaitent faire une différence dans la vie des gens. Travailler dans le domaine du voyage est très gratifiant, car vous êtes en mesure d'aider les personnes qui se préparent à voyager en période de pandémie. Lieu : travail à domicile - N'importe où au CanadaVous devrez être disponible pour travailler du lundi au dimanche : Option A : quarts de jour/soir de 8 h à 23 h ; ou Option B : quarts de nuit : de 23 h à 7 h.Salaire : $22Temps plein : 37,5 heuresDate de début : 10 janvier 2022** Vous devez être à l'aise pour utiliser votre propre ordinateur portable/pc, avoir un casque d'écoute et disposer d'une connexion haute vitesse **. AvantagesCe que cela peut vous apporter :- Travail à domicile- L'équipement sera fourni- Culture accueillante pour les nouveaux employés avec des opportunités de carrière à long terme.- L'entreprise reconnaît les réalisations des employés- Aider les voyageurs à remplir la procédure COVID avant le voyageResponsabilitésVotre principale responsabilité est de fournir un soutien, des soins et des conseils aux voyageurs, aux participants à des événements et aux employés qui retournent au travail pour leurs besoins en matière de tests COVID-19 à domicile et virtuels. Vos autres responsabilités seront les suivantes- Répondre aux appels entrants et aux courriels de manière professionnelle et opportune en.- Fournir au client des informations précises sur le service- Suivre les scripts, les politiques et les procédures afin de servir au mieux le client.- Recommander des solutions qui respectent les directives en matière de confidentialité et de vie privée- Saisir toutes les notes nécessaires dans le dossier du client- Autres tâches et projets si nécessaireQualificationsCe que nous recherchons : - Maîtrise de l'anglais au niveau professionnel et conversationnel - Expérience confirmée en service à la clientèle dans n'importe quel secteur d'activité- Volonté de travailler selon un horaire flexible- Vous êtes sociable et possédez d'excellentes aptitudes à la communication et la capacité d'entretenir de solides relations de travail.- Vous apprenez rapidement et vous êtes à l'aise avec la technologie.SommaireLieu : travail à domicile Vous devrez être disponible pour travailler du lundi au dimanche : Option A : quarts de jour/soir de 8 h à 23 h ; ou Option B : quarts de nuit : de 23 h à 7 h.Salaire : $22Temps plein : 37,5 heuresDate de début : 10 janvier 2022** Vous devez être à l'aise pour utiliser votre propre ordinateur portable/pc, avoir un casque d'écoute et disposer d'une connexion haute vitesse **. Si ce poste de représentant du service à la clientèle vous intéresse, veuillez postuler en ligne et nous envoyer un courriel à :Jessica Yel Ozbek jessica.yelozbek@randstad.caKaren Leiton karen.leiton@randstad.caFlorence Lefebvre florence.lefebvre@randstad.caStephanie Bouasria stephanie.bouasria@randstad.caNous vous remercions de l'intérêt que vous portez au poste de représentant du service à la clientèle- mesures de déplacement pendant le COVID. Nous allons examiner votre candidature et vous contacter sous peu.Si vous connaissez des personnes intéressées par des postes de service à la clientèle, n'hésitez pas à leur communiquer nos coordonnées, car nous serons heureux de les aider également !Au plaisir de vous lire. Florence, Jessica, Stephanie et KarenRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • toronto, ontario
    • permanent
    • $52,610 per year
    Are you ready to take the next step in your career? Do you have excellent English and French communication skills? Do you enjoy providing advice and problem solving? Are you interested in the financial/insurance industry?If you answered "yes", then this may be the the opportunity you have been looking for.Position: Bilingual Customer Service Insurance Advisor - Permanent full timeLocation: Temporarily work from home due to Covid-19.Must be local to the Toronto, ON areaStart Date: February 2021Hours of Operation:Monday - Saturday8:00AM - 11:00PM35 hour work weekAdvantages- Competitive salary starting at $52,610- Permanent position- Sundays off- Guaranteed full time hours- 35 hour work week- Great career path for the financial/insurance industry- Growth and development opportunities- Benefits and Vacation- Work for a reputable company- Great team and company culture- Will go through training to become General Insurance LicensedResponsibilitiesResponsibilities for the Bilingual Customer Service Insurance Advisor include (but are not limited to):- Inbound call center environment- Handle 35-50 calls/day in English and French- Provide advice regarding auto and property insurance needs- Provide an excellent customer service experience- Maintain sales targets by up-selling and cross-selling products- Promote a positive company reputation- Will go through training to become General Insurance LicensedQualifications- Excellent English and French communication skills- Strong computer/keyboarding skills- Previous Customer Service or Call Centre experience is required- Ability to work under pressure and be adaptable- Positive and professional demeanor- Position is dependent on clear criminal and credit background checkSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to yibram.palacios@randstad.ca and add the subject line: "Insurance CSR - Toronto".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you ready to take the next step in your career? Do you have excellent English and French communication skills? Do you enjoy providing advice and problem solving? Are you interested in the financial/insurance industry?If you answered "yes", then this may be the the opportunity you have been looking for.Position: Bilingual Customer Service Insurance Advisor - Permanent full timeLocation: Temporarily work from home due to Covid-19.Must be local to the Toronto, ON areaStart Date: February 2021Hours of Operation:Monday - Saturday8:00AM - 11:00PM35 hour work weekAdvantages- Competitive salary starting at $52,610- Permanent position- Sundays off- Guaranteed full time hours- 35 hour work week- Great career path for the financial/insurance industry- Growth and development opportunities- Benefits and Vacation- Work for a reputable company- Great team and company culture- Will go through training to become General Insurance LicensedResponsibilitiesResponsibilities for the Bilingual Customer Service Insurance Advisor include (but are not limited to):- Inbound call center environment- Handle 35-50 calls/day in English and French- Provide advice regarding auto and property insurance needs- Provide an excellent customer service experience- Maintain sales targets by up-selling and cross-selling products- Promote a positive company reputation- Will go through training to become General Insurance LicensedQualifications- Excellent English and French communication skills- Strong computer/keyboarding skills- Previous Customer Service or Call Centre experience is required- Ability to work under pressure and be adaptable- Positive and professional demeanor- Position is dependent on clear criminal and credit background checkSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to yibram.palacios@randstad.ca and add the subject line: "Insurance CSR - Toronto".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • ottawa, ontario
    • permanent
    • $52,610 per year
    Are you ready to take the next step in your career? Do you have excellent English and French communication skills? Do you enjoy providing advice and problem solving? Are you interested in the financial/insurance industry?If you answered "yes", then this may be the the opportunity you have been looking for.Position: Bilingual Customer Service Insurance Advisor - Permanent full timeLocation: Temporarily work from home due to Covid-19.Must be local to the Ottawa, ON areaStart Date:February 2022Hours of Operation:Monday - Saturday8:00AM - 11:00PM35 hour work weekAdvantages- Competitive salary starting at $52,610- Permanent position- Sundays off- Guaranteed full time hours- 35 hour work week- Great career path for the financial/insurance industry- Growth and development opportunities- Benefits and Vacation- Work for a reputable company- Great team and company culture- Will go through training to become General Insurance LicensedResponsibilitiesResponsibilities for the Bilingual Customer Service Insurance Advisor include (but are not limited to):- Inbound call center environment- Handle 35-50 calls/day in English and French- Provide advice regarding auto and property insurance needs- Provide an excellent customer service experience- Maintain sales targets by up-selling and cross-selling products- Promote a positive company reputation- Will go through training to become General Insurance LicensedQualifications- Excellent English and French communication skills- Strong computer/keyboarding skills- Previous Customer Service or Call Centre experience is required- Ability to work under pressure and be adaptable- Positive and professional demeanor- Position is dependent on clear criminal and credit background checkSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to yibram.palacios@randstad.ca and add the subject line: "Insurance CSR - Ottawa".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you ready to take the next step in your career? Do you have excellent English and French communication skills? Do you enjoy providing advice and problem solving? Are you interested in the financial/insurance industry?If you answered "yes", then this may be the the opportunity you have been looking for.Position: Bilingual Customer Service Insurance Advisor - Permanent full timeLocation: Temporarily work from home due to Covid-19.Must be local to the Ottawa, ON areaStart Date:February 2022Hours of Operation:Monday - Saturday8:00AM - 11:00PM35 hour work weekAdvantages- Competitive salary starting at $52,610- Permanent position- Sundays off- Guaranteed full time hours- 35 hour work week- Great career path for the financial/insurance industry- Growth and development opportunities- Benefits and Vacation- Work for a reputable company- Great team and company culture- Will go through training to become General Insurance LicensedResponsibilitiesResponsibilities for the Bilingual Customer Service Insurance Advisor include (but are not limited to):- Inbound call center environment- Handle 35-50 calls/day in English and French- Provide advice regarding auto and property insurance needs- Provide an excellent customer service experience- Maintain sales targets by up-selling and cross-selling products- Promote a positive company reputation- Will go through training to become General Insurance LicensedQualifications- Excellent English and French communication skills- Strong computer/keyboarding skills- Previous Customer Service or Call Centre experience is required- Ability to work under pressure and be adaptable- Positive and professional demeanor- Position is dependent on clear criminal and credit background checkSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to yibram.palacios@randstad.ca and add the subject line: "Insurance CSR - Ottawa".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • etobicoke, ontario
    • permanent
    C'est votre opportunité de travailler dans un centre d'appels en pleine croissance au Canada, d'utiliser votre expérience et d'aimer travailler dans une culture riche !Opportunité permanente et à temps plein à compter du 17 janvier 2022Quoi (titre du poste) ?- Représentant du service à la clientèle bilingue (réglage du centre d'appels)Où?- Travail à domicileLorsque?- Début de la formation le 17 janvier 2022Heures d'ouverture:Lundi vendredi8h00 - 18h00 (quarts de rotation)Taux de rémunération:20,50 $/heure + BonusAvantages- L'un des centres d'appels à la croissance la plus rapide au Canada- Possibilité d'acquérir une expérience en centre d'appels et en service à la clientèle- Opportunité de travailler dans le secteur financier- Excellente culture de travail et équilibre travail/vie personnelle- Opportunités d'évolution de carrière !-Travailler dans le confort de votre maison dès le jour 1Responsabilités- Gérer les appels entrants des clients concernant les demandes de carte de crédit standard, les transactions, la maintenance du compte et l'assistance en ligne.-Fournir des informations de gestion de compte telles que le solde, la date d'échéance et le paiement minimum dû, la clôture du compte et les modifications de la limite de crédit.-Mettre à jour les informations du compte client-Répondre aux demandes des clients de manière agréable et professionnelle.-Analyser les demandes des clients et identifier des solutionsQualifications- Excellentes compétences en communication en anglais et en français, à l'oral et à l'écrit- Une première expérience en service client est requise- Solides compétences en résolution de problèmes- Connaissance technique et connaissance pratique des ordinateurs- Temps plein et disponibilité flexible- Connexion Internet filaire (câble Ethernet)SommaireReprésentant bilingue du service à la clientèle (Industrie financière)Travail à domicileOpportunité permanente et à temps plein à compter du 17 janvier 2022Lundi vendredi8h00 - 18h00 (quarts de rotation)20,50 $/heure + BonusAvantages médicaux et dentaires!Voici comment postuler :- Envoyez votre CV par courriel à Prerna @ prerna.gupta@randstad.ca avec comme objet « Analyste de rétrofacturation bilingue »- Postulez directement sur www.randstad.caRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    C'est votre opportunité de travailler dans un centre d'appels en pleine croissance au Canada, d'utiliser votre expérience et d'aimer travailler dans une culture riche !Opportunité permanente et à temps plein à compter du 17 janvier 2022Quoi (titre du poste) ?- Représentant du service à la clientèle bilingue (réglage du centre d'appels)Où?- Travail à domicileLorsque?- Début de la formation le 17 janvier 2022Heures d'ouverture:Lundi vendredi8h00 - 18h00 (quarts de rotation)Taux de rémunération:20,50 $/heure + BonusAvantages- L'un des centres d'appels à la croissance la plus rapide au Canada- Possibilité d'acquérir une expérience en centre d'appels et en service à la clientèle- Opportunité de travailler dans le secteur financier- Excellente culture de travail et équilibre travail/vie personnelle- Opportunités d'évolution de carrière !-Travailler dans le confort de votre maison dès le jour 1Responsabilités- Gérer les appels entrants des clients concernant les demandes de carte de crédit standard, les transactions, la maintenance du compte et l'assistance en ligne.-Fournir des informations de gestion de compte telles que le solde, la date d'échéance et le paiement minimum dû, la clôture du compte et les modifications de la limite de crédit.-Mettre à jour les informations du compte client-Répondre aux demandes des clients de manière agréable et professionnelle.-Analyser les demandes des clients et identifier des solutionsQualifications- Excellentes compétences en communication en anglais et en français, à l'oral et à l'écrit- Une première expérience en service client est requise- Solides compétences en résolution de problèmes- Connaissance technique et connaissance pratique des ordinateurs- Temps plein et disponibilité flexible- Connexion Internet filaire (câble Ethernet)SommaireReprésentant bilingue du service à la clientèle (Industrie financière)Travail à domicileOpportunité permanente et à temps plein à compter du 17 janvier 2022Lundi vendredi8h00 - 18h00 (quarts de rotation)20,50 $/heure + BonusAvantages médicaux et dentaires!Voici comment postuler :- Envoyez votre CV par courriel à Prerna @ prerna.gupta@randstad.ca avec comme objet « Analyste de rétrofacturation bilingue »- Postulez directement sur www.randstad.caRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • etobicoke, ontario
    • permanent
    Randstad is Hiring Bilingual Customer Service Representative for a company in the Financial industry !Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? Do you enjoy working from the comfort of your Home! If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of January 17th , 2022What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home When?- Training starts January 17th , 2022Hours of Operation:Monday - Friday 8 AM - 6 PM (rotational shifts)Pay rate:$20.50/hour + BonusAdvantages- One of the fastest growing call centers in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!-Work from the comfort of your Home from Day 1Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support. -Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutions Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryBilingual Customer Service Representative (Financial Industry)Work from home Permanent and full time opportunity starting as of January 17th, 2022Monday - Friday8 AM - 6 PM (rotational shifts)$20.50/hour + BonusMedical and Dental benefits!Here's how you can apply:- Email your CV to Prerna @ prerna.gupta@randstad.ca with subject line "Bilingual Chargeback Analyst"- Apply directly on www.randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Randstad is Hiring Bilingual Customer Service Representative for a company in the Financial industry !Do you want to pursue a career in call center? Are you interested in the Financial industry? Are you fluently bilingual in English and French? Are you full-time available? Do you enjoy working from the comfort of your Home! If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of January 17th , 2022What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home When?- Training starts January 17th , 2022Hours of Operation:Monday - Friday 8 AM - 6 PM (rotational shifts)Pay rate:$20.50/hour + BonusAdvantages- One of the fastest growing call centers in Canada- Opportunity to gain call center experience and customer service experience- Opportunity to work in the financial industry- Great work culture & work/life balance- Career progression opportunities!-Work from the comfort of your Home from Day 1Responsibilities- Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support. -Provide account management information such as balance, due date, and minimum payment due, account closing and credit limit changes.-Update customer account information-Respond to customer inquiries in a pleasant and professional manner.-Analyze customer inquiries and identify solutions Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)SummaryBilingual Customer Service Representative (Financial Industry)Work from home Permanent and full time opportunity starting as of January 17th, 2022Monday - Friday8 AM - 6 PM (rotational shifts)$20.50/hour + BonusMedical and Dental benefits!Here's how you can apply:- Email your CV to Prerna @ prerna.gupta@randstad.ca with subject line "Bilingual Chargeback Analyst"- Apply directly on www.randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • north york, ontario
    • permanent
    Are you passionate about customer service? Do you enjoy working in a fast-paced environment? Are you good at problem-solving? Are you a quick learner? Are you bilingual in French and English? Then we have the job for YOU!Randstad is looking for Technical Support & Bilingual Customer Service Representatives to work for a well-known optical company in the North York area. This is a permanent, full time position, to find out more, read below.Type: Permanent Industry: Optical/EyewearHours of Operation: Monday - Friday 9 am- 5:30 pm (No evenings or weekends!)Pay: $50,000- 55 000(Based on experience) Location: North York (Steeles and Jane)This is an in-office positionBenefits Vacation + Sick DaysAdvantages- Permanent - Full time, regular business hours - Competitive pay- North York Location- TTC and Highway accessible - Benefits - 2 weeks vacation + sick days - Employee discounts - Job stability Responsibilities-Providing support and processing order via phone, email & fax-Handle escalated calls that cannot be done at the CSR Levels- Utilize optical prescription to recommend specific lenses and lens coatings- Taking inbound calls from customers and clients - Processing orders in the system - Ensuring orders are set out on time- Dealing with any returns or refunds if needed- Ensure customers are provided top-notch service Qualifications-Customer service experience - MUST HAVE **Minimum two years experience of working in an Optical Laboratory or Optical Customer Serviceenvironment.-College or Technical certificate in an optical field would be considered an- Bilingual in French and Engish (asset)- Tech Savvy- Good typing speed and data entry - Team Player - Driven and initiative - Ability to go above and beyondSummaryIf you are interested and would like to learn more, apply now!1) Apply Online2) Send a copy of your resume to luda.zadorovich@randstad.ca and/or navpreet.sandhu@randstad.ca and mention "Technical Optical Customer Service Representative - North York"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about customer service? Do you enjoy working in a fast-paced environment? Are you good at problem-solving? Are you a quick learner? Are you bilingual in French and English? Then we have the job for YOU!Randstad is looking for Technical Support & Bilingual Customer Service Representatives to work for a well-known optical company in the North York area. This is a permanent, full time position, to find out more, read below.Type: Permanent Industry: Optical/EyewearHours of Operation: Monday - Friday 9 am- 5:30 pm (No evenings or weekends!)Pay: $50,000- 55 000(Based on experience) Location: North York (Steeles and Jane)This is an in-office positionBenefits Vacation + Sick DaysAdvantages- Permanent - Full time, regular business hours - Competitive pay- North York Location- TTC and Highway accessible - Benefits - 2 weeks vacation + sick days - Employee discounts - Job stability Responsibilities-Providing support and processing order via phone, email & fax-Handle escalated calls that cannot be done at the CSR Levels- Utilize optical prescription to recommend specific lenses and lens coatings- Taking inbound calls from customers and clients - Processing orders in the system - Ensuring orders are set out on time- Dealing with any returns or refunds if needed- Ensure customers are provided top-notch service Qualifications-Customer service experience - MUST HAVE **Minimum two years experience of working in an Optical Laboratory or Optical Customer Serviceenvironment.-College or Technical certificate in an optical field would be considered an- Bilingual in French and Engish (asset)- Tech Savvy- Good typing speed and data entry - Team Player - Driven and initiative - Ability to go above and beyondSummaryIf you are interested and would like to learn more, apply now!1) Apply Online2) Send a copy of your resume to luda.zadorovich@randstad.ca and/or navpreet.sandhu@randstad.ca and mention "Technical Optical Customer Service Representative - North York"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • burlington, ontario
    • contract
    Bilingual Customer Service Representative - French/English in Burlington!Do you enjoy supporting customers and problem solving? Do you excel at providing excellent customer service? Are you fluent in English and French? Would you love the opportunity to work for a market leader in power generation equipment? Then we have an amazing opportunity for you!We are looking for outgoing and well-spoken Bilingual Customer Service Representatives - French/English for a temporary to a permanent position in Burlington. The ideal candidates will have past experience working within a customer service department or call center. Daily tasks will include handling inbound calls from customers, data entry, assisting with technical support and troubleshooting. Small engine product knowledge and technical background would be an asset. If you are interested in hearing more, please apply online at Randstad.ca or send your resume to patricia.van@randstad.ca!Advantages- Temporary to Permanent position- 40-44 hours a week- Rotating weekends off - 8:00 am - 4:30 pm- Hourly Pay: $22- Training Provided - Supportive manager with an open door policy- Fun, energetic team members- Business casual dress code- Team working environment- Working for an established, well-known company- Free Parking!Responsibilities- Providing bilingual customer service over the phone and email (English and French)- Handling inbound calls from customers - Helping customers with inquiries related to product knowledge- Assisting customers ensuring first call resolution as a main priority- Providing technical and troubleshooting support- Ensuring company standards are being met or exceeded- Other duties as neededQualifications- 1-2+ years of experience working within a customer service position- Must be Bilingual - French/English - Experience problem solving skills- Must have excellent verbal and written communication skills- Knowledge of Outlook, Word and Excel required- Must be able to work within a team environmentSummaryHow to Apply? Apply online at Randstad.ca today or by emailing patricia.van@randstad.ca !Patricia,ChanelPhone Number:905.637.5366Fax Number:905.849.0585Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Bilingual Customer Service Representative - French/English in Burlington!Do you enjoy supporting customers and problem solving? Do you excel at providing excellent customer service? Are you fluent in English and French? Would you love the opportunity to work for a market leader in power generation equipment? Then we have an amazing opportunity for you!We are looking for outgoing and well-spoken Bilingual Customer Service Representatives - French/English for a temporary to a permanent position in Burlington. The ideal candidates will have past experience working within a customer service department or call center. Daily tasks will include handling inbound calls from customers, data entry, assisting with technical support and troubleshooting. Small engine product knowledge and technical background would be an asset. If you are interested in hearing more, please apply online at Randstad.ca or send your resume to patricia.van@randstad.ca!Advantages- Temporary to Permanent position- 40-44 hours a week- Rotating weekends off - 8:00 am - 4:30 pm- Hourly Pay: $22- Training Provided - Supportive manager with an open door policy- Fun, energetic team members- Business casual dress code- Team working environment- Working for an established, well-known company- Free Parking!Responsibilities- Providing bilingual customer service over the phone and email (English and French)- Handling inbound calls from customers - Helping customers with inquiries related to product knowledge- Assisting customers ensuring first call resolution as a main priority- Providing technical and troubleshooting support- Ensuring company standards are being met or exceeded- Other duties as neededQualifications- 1-2+ years of experience working within a customer service position- Must be Bilingual - French/English - Experience problem solving skills- Must have excellent verbal and written communication skills- Knowledge of Outlook, Word and Excel required- Must be able to work within a team environmentSummaryHow to Apply? Apply online at Randstad.ca today or by emailing patricia.van@randstad.ca !Patricia,ChanelPhone Number:905.637.5366Fax Number:905.849.0585Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • scarborough, ontario
    • permanent
    OB DESCRIPTIONJOB DESCRIPTIONRandstad is Hiring Bilingual Customer Service Representative in TorontoDo you want to pursue a career in call center? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of January 17th, 2022What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home ( Toronto Area)When?- Training starts January 17th, 2022Hours of Operation:Monday - Friday8.00 AM - 8:00 PM (rotational shifts)Pay rate:$16.35/hourAdvantages- One of the fastest growing call centers in Canada- Chance to work in retail industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities.-Ability to learn new skills/concepts and apply this knowledge quickly and accurately.-Advanced knowledge of PCs and familiarity with system navigation.-Positive attitude and demonstrated ability to get along with others.-Professional, empathetic and naturally caring conversational style.-Display tact and diplomacy in handling all levels of customer interaction.-Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.-Ability to work all required shifts.Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.-To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.-Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.-Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.-Remain current on program and product information by being committed to continuous learning.-Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to sincy.fathima@randstad.ca with subject line "Bilingual - Toronto"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Bilingual Customer Service (English and French)$16.35 per hourJanuary 17th, 2022Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    OB DESCRIPTIONJOB DESCRIPTIONRandstad is Hiring Bilingual Customer Service Representative in TorontoDo you want to pursue a career in call center? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of January 17th, 2022What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home ( Toronto Area)When?- Training starts January 17th, 2022Hours of Operation:Monday - Friday8.00 AM - 8:00 PM (rotational shifts)Pay rate:$16.35/hourAdvantages- One of the fastest growing call centers in Canada- Chance to work in retail industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities.-Ability to learn new skills/concepts and apply this knowledge quickly and accurately.-Advanced knowledge of PCs and familiarity with system navigation.-Positive attitude and demonstrated ability to get along with others.-Professional, empathetic and naturally caring conversational style.-Display tact and diplomacy in handling all levels of customer interaction.-Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.-Ability to work all required shifts.Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.-To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.-Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.-Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.-Remain current on program and product information by being committed to continuous learning.-Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to sincy.fathima@randstad.ca with subject line "Bilingual - Toronto"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Bilingual Customer Service (English and French)$16.35 per hourJanuary 17th, 2022Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • scarborough, ontario
    • permanent
    Randstad embauche un représentant bilingue du service à la clientèle à Ottawa!Vous souhaitez faire carrière en centre d'appels ? Êtes-vous parfaitement bilingue en anglais et en français? Êtes-vous disponible à temps plein? Si vous avez répondu « oui » à l'une des questions ci-dessus, alors cette opportunité est pour vous !C'est votre opportunité de travailler dans un centre d'appels en pleine croissance au Canada, d'utiliser votre expérience et d'aimer travailler dans une culture riche !Opportunité permanente et à temps plein à compter du 12 janvier 2022Quoi (titre du poste) ?- Représentant du service à la clientèle bilingue (réglage du centre d'appels)Où?- Travail à domicile (région d'Ottawa)Lorsque?- Début de la formation le 12 janvier 2022Heures d'ouverture:Lundi samedi8 h 00 - 20 h (quarts de rotation)Taux de rémunération:16.35 $/heureAvantages- L'un des centres d'appels à la croissance la plus rapide au Canada- Opportunité de travailler dans le commerce de détail- Possibilité d'acquérir une expérience en centre d'appels et en service à la clientèle- Excellente culture de travail et équilibre travail/vie personnelle- Possibilités d'évolution de carrière.-Capacité à acquérir de nouvelles compétences/concepts et à appliquer ces connaissances rapidement et avec précision.-Connaissance avancée des PC et familiarité avec la navigation du système.-Attitude positive et capacité démontrée à s'entendre avec les autres.-Style de conversation professionnel, empathique et naturellement attentionné.-Faites preuve de tact et de diplomatie dans la gestion de tous les niveaux d'interaction avec les clients.-Capacité à résoudre les plaintes/demandes de renseignements complexes et souvent sensibles des clients de manière professionnelle, conformément aux politiques et procédures de l'entreprise, aux valeurs et aux meilleures pratiques.-Capacité à travailler sur tous les quarts de travail requis.Responsabilités-Fournir un service de première classe en évaluant avec précision et en répondant aux besoins des clients, en utilisant un bon jugement lors de la recommandation de solutions appropriées.-Pour répondre aux demandes des clients, répondre aux demandes de renseignements/plaintes, en faisant preuve d'une attention particulière au service à la clientèle et d'une approche professionnelle à tout moment.-Répondre aux demandes de renseignements et aux plaintes complexes des clients de manière très informée, précise et responsable, conformément aux ressources fournies.-Remplir avec précision la documentation appropriée pour chaque interaction et conclure en saisissant des données pour l'historique des appels, en envoyant des messages aux tiers appropriés si nécessaire et/ou en lançant l'exécution nécessaire du client.-Rester au courant des informations sur le programme et le produit en s'engageant à l'apprentissage continu.-Maintenir une stricte confidentialité en tout temps et adhérer à la législation et aux directives de service sur l'utilisation des données.Qualifications- Excellentes aptitudes à la communication en anglais et en français, à l'oral et à l'écrit- Une première expérience en service client est requise- Solides compétences en résolution de problèmes- Connaissance technique et connaissance pratique des ordinateurs- Temps plein et disponibilité flexible- Connexion Internet filaire (câble Ethernet)Voici comment postuler :- Postulez directement sur randstad.ca- Envoyez votre CV par courriel à sincy.fathima@randstad.ca avec comme objet « Bilingue - Toronto »SommaireEn tant que représentant du service client, vous serez un ambassadeur de marque de premier plan, servant de premier point de contact pour les clients. Nous recherchons des candidats qui ont un vif intérêt à résoudre les problèmes des clients et à répondre aux questions tout en s'engageant à fournir un service client exceptionnel d'une manière attentionnée et attentionnée. Bref, nous recherchons un engagement à rendre chaque interaction client agréable !Service à la clientèle bilingue (anglais et français)16,35 $ par heure17 janvier 2022Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Randstad embauche un représentant bilingue du service à la clientèle à Ottawa!Vous souhaitez faire carrière en centre d'appels ? Êtes-vous parfaitement bilingue en anglais et en français? Êtes-vous disponible à temps plein? Si vous avez répondu « oui » à l'une des questions ci-dessus, alors cette opportunité est pour vous !C'est votre opportunité de travailler dans un centre d'appels en pleine croissance au Canada, d'utiliser votre expérience et d'aimer travailler dans une culture riche !Opportunité permanente et à temps plein à compter du 12 janvier 2022Quoi (titre du poste) ?- Représentant du service à la clientèle bilingue (réglage du centre d'appels)Où?- Travail à domicile (région d'Ottawa)Lorsque?- Début de la formation le 12 janvier 2022Heures d'ouverture:Lundi samedi8 h 00 - 20 h (quarts de rotation)Taux de rémunération:16.35 $/heureAvantages- L'un des centres d'appels à la croissance la plus rapide au Canada- Opportunité de travailler dans le commerce de détail- Possibilité d'acquérir une expérience en centre d'appels et en service à la clientèle- Excellente culture de travail et équilibre travail/vie personnelle- Possibilités d'évolution de carrière.-Capacité à acquérir de nouvelles compétences/concepts et à appliquer ces connaissances rapidement et avec précision.-Connaissance avancée des PC et familiarité avec la navigation du système.-Attitude positive et capacité démontrée à s'entendre avec les autres.-Style de conversation professionnel, empathique et naturellement attentionné.-Faites preuve de tact et de diplomatie dans la gestion de tous les niveaux d'interaction avec les clients.-Capacité à résoudre les plaintes/demandes de renseignements complexes et souvent sensibles des clients de manière professionnelle, conformément aux politiques et procédures de l'entreprise, aux valeurs et aux meilleures pratiques.-Capacité à travailler sur tous les quarts de travail requis.Responsabilités-Fournir un service de première classe en évaluant avec précision et en répondant aux besoins des clients, en utilisant un bon jugement lors de la recommandation de solutions appropriées.-Pour répondre aux demandes des clients, répondre aux demandes de renseignements/plaintes, en faisant preuve d'une attention particulière au service à la clientèle et d'une approche professionnelle à tout moment.-Répondre aux demandes de renseignements et aux plaintes complexes des clients de manière très informée, précise et responsable, conformément aux ressources fournies.-Remplir avec précision la documentation appropriée pour chaque interaction et conclure en saisissant des données pour l'historique des appels, en envoyant des messages aux tiers appropriés si nécessaire et/ou en lançant l'exécution nécessaire du client.-Rester au courant des informations sur le programme et le produit en s'engageant à l'apprentissage continu.-Maintenir une stricte confidentialité en tout temps et adhérer à la législation et aux directives de service sur l'utilisation des données.Qualifications- Excellentes aptitudes à la communication en anglais et en français, à l'oral et à l'écrit- Une première expérience en service client est requise- Solides compétences en résolution de problèmes- Connaissance technique et connaissance pratique des ordinateurs- Temps plein et disponibilité flexible- Connexion Internet filaire (câble Ethernet)Voici comment postuler :- Postulez directement sur randstad.ca- Envoyez votre CV par courriel à sincy.fathima@randstad.ca avec comme objet « Bilingue - Toronto »SommaireEn tant que représentant du service client, vous serez un ambassadeur de marque de premier plan, servant de premier point de contact pour les clients. Nous recherchons des candidats qui ont un vif intérêt à résoudre les problèmes des clients et à répondre aux questions tout en s'engageant à fournir un service client exceptionnel d'une manière attentionnée et attentionnée. Bref, nous recherchons un engagement à rendre chaque interaction client agréable !Service à la clientèle bilingue (anglais et français)16,35 $ par heure17 janvier 2022Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • mississauga, ontario
    • permanent
    OB DESCRIPTIONJOB DESCRIPTIONRandstad is Hiring Bilingual Customer Service Representative in TorontoDo you want to pursue a career in call center? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of January 17th, 2022What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home ( Toronto Area)When?- Training starts January 17th, 2022Hours of Operation:Monday - Friday8.00 AM - 8:00 PM (rotational shifts)Pay rate:$16.35/hourAdvantages- One of the fastest growing call centers in Canada- Chance to work in retail industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities.-Ability to learn new skills/concepts and apply this knowledge quickly and accurately.-Advanced knowledge of PCs and familiarity with system navigation.-Positive attitude and demonstrated ability to get along with others.-Professional, empathetic and naturally caring conversational style.-Display tact and diplomacy in handling all levels of customer interaction.-Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.-Ability to work all required shifts.Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.-To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.-Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.-Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.-Remain current on program and product information by being committed to continuous learning.-Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to sincy.fathima@randstad.ca with subject line "Bilingual - Toronto"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Bilingual Customer Service (English and French)$16.35 per hourJanuary 17th, 2022Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    OB DESCRIPTIONJOB DESCRIPTIONRandstad is Hiring Bilingual Customer Service Representative in TorontoDo you want to pursue a career in call center? Are you fluently bilingual in English and French? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of January 17th, 2022What(Job title)?- Bilingual Customer Service Representative (Call Center Setting)Where?- Work from home ( Toronto Area)When?- Training starts January 17th, 2022Hours of Operation:Monday - Friday8.00 AM - 8:00 PM (rotational shifts)Pay rate:$16.35/hourAdvantages- One of the fastest growing call centers in Canada- Chance to work in retail industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities.-Ability to learn new skills/concepts and apply this knowledge quickly and accurately.-Advanced knowledge of PCs and familiarity with system navigation.-Positive attitude and demonstrated ability to get along with others.-Professional, empathetic and naturally caring conversational style.-Display tact and diplomacy in handling all levels of customer interaction.-Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.-Ability to work all required shifts.Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.-To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.-Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.-Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.-Remain current on program and product information by being committed to continuous learning.-Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.Qualifications- Excellent communication skills in English and French, verbal and written- Previous experience in Customer service is required- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availability- Wired internet connection (Ethernet cable)Here's how you can apply:- Apply directly on randstad.ca- Email your resume to sincy.fathima@randstad.ca with subject line "Bilingual - Toronto"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Bilingual Customer Service (English and French)$16.35 per hourJanuary 17th, 2022Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • mississauga, ontario
    • permanent
    Randstad embauche un représentant bilingue du service à la clientèle à Ottawa!Vous souhaitez faire carrière en centre d'appels ? Êtes-vous parfaitement bilingue en anglais et en français? Êtes-vous disponible à temps plein? Si vous avez répondu « oui » à l'une des questions ci-dessus, alors cette opportunité est pour vous !C'est votre opportunité de travailler dans un centre d'appels en pleine croissance au Canada, d'utiliser votre expérience et d'aimer travailler dans une culture riche !Opportunité permanente et à temps plein à compter du 12 janvier 2022Quoi (titre du poste) ?- Représentant du service à la clientèle bilingue (réglage du centre d'appels)Où?- Travail à domicile (région d'Toronto )Lorsque?- Début de la formation le 12 janvier 2022Heures d'ouverture:Lundi samedi8 h 00 - 20 h (quarts de rotation)Taux de rémunération:16.35 $/heureAvantages- L'un des centres d'appels à la croissance la plus rapide au Canada- Opportunité de travailler dans le commerce de détail- Possibilité d'acquérir une expérience en centre d'appels et en service à la clientèle- Excellente culture de travail et équilibre travail/vie personnelle- Possibilités d'évolution de carrière.-Capacité à acquérir de nouvelles compétences/concepts et à appliquer ces connaissances rapidement et avec précision.-Connaissance avancée des PC et familiarité avec la navigation du système.-Attitude positive et capacité démontrée à s'entendre avec les autres.-Style de conversation professionnel, empathique et naturellement attentionné.-Faites preuve de tact et de diplomatie dans la gestion de tous les niveaux d'interaction avec les clients.-Capacité à résoudre les plaintes/demandes de renseignements complexes et souvent sensibles des clients de manière professionnelle, conformément aux politiques et procédures de l'entreprise, aux valeurs et aux meilleures pratiques.-Capacité à travailler sur tous les quarts de travail requis.Responsabilités-Fournir un service de première classe en évaluant avec précision et en répondant aux besoins des clients, en utilisant un bon jugement lors de la recommandation de solutions appropriées.-Pour répondre aux demandes des clients, répondre aux demandes de renseignements/plaintes, en faisant preuve d'une attention particulière au service à la clientèle et d'une approche professionnelle à tout moment.-Répondre aux demandes de renseignements et aux plaintes complexes des clients de manière très informée, précise et responsable, conformément aux ressources fournies.-Remplir avec précision la documentation appropriée pour chaque interaction et conclure en saisissant des données pour l'historique des appels, en envoyant des messages aux tiers appropriés si nécessaire et/ou en lançant l'exécution nécessaire du client.-Rester au courant des informations sur le programme et le produit en s'engageant à l'apprentissage continu.-Maintenir une stricte confidentialité en tout temps et adhérer à la législation et aux directives de service sur l'utilisation des données.Qualifications- Excellentes aptitudes à la communication en anglais et en français, à l'oral et à l'écrit- Une première expérience en service client est requise- Solides compétences en résolution de problèmes- Connaissance technique et connaissance pratique des ordinateurs- Temps plein et disponibilité flexible- Connexion Internet filaire (câble Ethernet)Voici comment postuler :- Postulez directement sur randstad.ca- Envoyez votre CV par courriel à sincy.fathima@randstad.ca avec comme objet « Bilingue - Toronto »SommaireEn tant que représentant du service client, vous serez un ambassadeur de marque de premier plan, servant de premier point de contact pour les clients. Nous recherchons des candidats qui ont un vif intérêt à résoudre les problèmes des clients et à répondre aux questions tout en s'engageant à fournir un service client exceptionnel d'une manière attentionnée et attentionnée. Bref, nous recherchons un engagement à rendre chaque interaction client agréable !Service à la clientèle bilingue (anglais et français)16,35 $ par heure17 janvier 2022Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Randstad embauche un représentant bilingue du service à la clientèle à Ottawa!Vous souhaitez faire carrière en centre d'appels ? Êtes-vous parfaitement bilingue en anglais et en français? Êtes-vous disponible à temps plein? Si vous avez répondu « oui » à l'une des questions ci-dessus, alors cette opportunité est pour vous !C'est votre opportunité de travailler dans un centre d'appels en pleine croissance au Canada, d'utiliser votre expérience et d'aimer travailler dans une culture riche !Opportunité permanente et à temps plein à compter du 12 janvier 2022Quoi (titre du poste) ?- Représentant du service à la clientèle bilingue (réglage du centre d'appels)Où?- Travail à domicile (région d'Toronto )Lorsque?- Début de la formation le 12 janvier 2022Heures d'ouverture:Lundi samedi8 h 00 - 20 h (quarts de rotation)Taux de rémunération:16.35 $/heureAvantages- L'un des centres d'appels à la croissance la plus rapide au Canada- Opportunité de travailler dans le commerce de détail- Possibilité d'acquérir une expérience en centre d'appels et en service à la clientèle- Excellente culture de travail et équilibre travail/vie personnelle- Possibilités d'évolution de carrière.-Capacité à acquérir de nouvelles compétences/concepts et à appliquer ces connaissances rapidement et avec précision.-Connaissance avancée des PC et familiarité avec la navigation du système.-Attitude positive et capacité démontrée à s'entendre avec les autres.-Style de conversation professionnel, empathique et naturellement attentionné.-Faites preuve de tact et de diplomatie dans la gestion de tous les niveaux d'interaction avec les clients.-Capacité à résoudre les plaintes/demandes de renseignements complexes et souvent sensibles des clients de manière professionnelle, conformément aux politiques et procédures de l'entreprise, aux valeurs et aux meilleures pratiques.-Capacité à travailler sur tous les quarts de travail requis.Responsabilités-Fournir un service de première classe en évaluant avec précision et en répondant aux besoins des clients, en utilisant un bon jugement lors de la recommandation de solutions appropriées.-Pour répondre aux demandes des clients, répondre aux demandes de renseignements/plaintes, en faisant preuve d'une attention particulière au service à la clientèle et d'une approche professionnelle à tout moment.-Répondre aux demandes de renseignements et aux plaintes complexes des clients de manière très informée, précise et responsable, conformément aux ressources fournies.-Remplir avec précision la documentation appropriée pour chaque interaction et conclure en saisissant des données pour l'historique des appels, en envoyant des messages aux tiers appropriés si nécessaire et/ou en lançant l'exécution nécessaire du client.-Rester au courant des informations sur le programme et le produit en s'engageant à l'apprentissage continu.-Maintenir une stricte confidentialité en tout temps et adhérer à la législation et aux directives de service sur l'utilisation des données.Qualifications- Excellentes aptitudes à la communication en anglais et en français, à l'oral et à l'écrit- Une première expérience en service client est requise- Solides compétences en résolution de problèmes- Connaissance technique et connaissance pratique des ordinateurs- Temps plein et disponibilité flexible- Connexion Internet filaire (câble Ethernet)Voici comment postuler :- Postulez directement sur randstad.ca- Envoyez votre CV par courriel à sincy.fathima@randstad.ca avec comme objet « Bilingue - Toronto »SommaireEn tant que représentant du service client, vous serez un ambassadeur de marque de premier plan, servant de premier point de contact pour les clients. Nous recherchons des candidats qui ont un vif intérêt à résoudre les problèmes des clients et à répondre aux questions tout en s'engageant à fournir un service client exceptionnel d'une manière attentionnée et attentionnée. Bref, nous recherchons un engagement à rendre chaque interaction client agréable !Service à la clientèle bilingue (anglais et français)16,35 $ par heure17 janvier 2022Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • mississauga, ontario
    • permanent
    Are you fluent in French and English? Do you have a passion for true customer service? Do you have an interest in Apparel? Are you good at problem-solving? Do you have experience working in a Call Center? Then we have the job for YOU!Randstad is looking for Customer Service Agents to work for our client in the Apparel Industry. This is a permanent position. To find out more, read below.Type: PermanentHours: Rotational on Monthly Basis 8:00 AM to 4:30 PM – First 4 weeks training in office Or when the candidate is fully trained on the material and ready to work from homeMonthly Rotating Shifts as seen below: Will be remote after training is completed10:30-7:00 PM12.30 PM to 9:00 PM8:00 AM to 4:30 PMSalary: $45,000Location: Work from Home and Office - The first month is in the office in Mississauga then rotational remote shiftsEquipment providedRoom for growth and developmentADVANTAGES- Competitive Salary $45,000- Work from Home and Office - Room for growth and development - Gain experience in the Apparel Industry - Family-focused culture- Excellent training program- Supportive in a continuous learning environmentRESPONSIBILITIES• Provide engaging and friendly customer service in French and English via Phone, email and chat.• Assist with navigating online catalogues, placing orders and returns and exchanges.• Enter customer orders into the system accurately within specified timelines.• Provide personal touch and exceptional customer service.• Be proactive and problem solve any customer issues. • Escalate any customer requests/issues to management when appropriate.• Work well independently and within a team. • Tech Savvy.QUALIFICATIONS• Fluent in French and English verbal and written. • 3 + years of customer service experience. • Previous call center agent experience• Ability to work independently and as part of a team.• Attention to detail, Interpersonal & communication skills, time management and organizational skills. • Ability to multi-task and meet specified deadlines.• Strong decision-making and problem-solving skills.• Education Level - College diploma is preferred.• Basic Computer Skills are required: data entry, Microsoft office, navigating online websites.SUMMARYIf this sounds like you, apply today!1) Apply online2) Send a copy of your resume to "elise.hofman@randstad.ca" AND "navpreet.sandhu@randstad.ca" and mention "Bilingual Customer Service Role - Apparel"AdvantagesADVANTAGES- Competitive Salary $45,000- Work from Home (Equipment provided)- Room for growth and development - Gain experience in the Apparel Industry - Family-focused culture- Excellent training program- Supportive in a continuous learning environmentResponsibilitiesRESPONSIBILITIES• Provide engaging and friendly customer service in French and English via Phone, email and chat.• Assist with navigating online catalogues, placing orders and returns and exchanges.• Enter customer orders into the system accurately within specified timelines.• Provide personal touch and exceptional customer service.• Be proactive and problem solve any customer issues. • Escalate any customer requests/issues to management when appropriate.• Work well independently and within a team. • Tech Savvy.QualificationsQUALIFICATIONS• Fluent in French and English verbal and written. • 3 + years of customer service experience. • Previous call center agent experience• Ability to work independently and as part of a team.• Attention to detail, Interpersonal & communication skills, time management and organizational skills. • Ability to multi-task and meet specified deadlines.• Strong decision making and problem-solving skills.• Education Level - College diploma is preferred.• Basic Computer Skills are required: data entry, Microsoft office, navigating online websites.SummarySUMMARYIf this sounds like you, apply today!1) Apply online2) Send a copy of your resume to "luda.zadorovich@randstad.ca" AND "navpreet.sandhu@randstad.ca" and mention "Bilingual Customer Service Role - Apparel"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you fluent in French and English? Do you have a passion for true customer service? Do you have an interest in Apparel? Are you good at problem-solving? Do you have experience working in a Call Center? Then we have the job for YOU!Randstad is looking for Customer Service Agents to work for our client in the Apparel Industry. This is a permanent position. To find out more, read below.Type: PermanentHours: Rotational on Monthly Basis 8:00 AM to 4:30 PM – First 4 weeks training in office Or when the candidate is fully trained on the material and ready to work from homeMonthly Rotating Shifts as seen below: Will be remote after training is completed10:30-7:00 PM12.30 PM to 9:00 PM8:00 AM to 4:30 PMSalary: $45,000Location: Work from Home and Office - The first month is in the office in Mississauga then rotational remote shiftsEquipment providedRoom for growth and developmentADVANTAGES- Competitive Salary $45,000- Work from Home and Office - Room for growth and development - Gain experience in the Apparel Industry - Family-focused culture- Excellent training program- Supportive in a continuous learning environmentRESPONSIBILITIES• Provide engaging and friendly customer service in French and English via Phone, email and chat.• Assist with navigating online catalogues, placing orders and returns and exchanges.• Enter customer orders into the system accurately within specified timelines.• Provide personal touch and exceptional customer service.• Be proactive and problem solve any customer issues. • Escalate any customer requests/issues to management when appropriate.• Work well independently and within a team. • Tech Savvy.QUALIFICATIONS• Fluent in French and English verbal and written. • 3 + years of customer service experience. • Previous call center agent experience• Ability to work independently and as part of a team.• Attention to detail, Interpersonal & communication skills, time management and organizational skills. • Ability to multi-task and meet specified deadlines.• Strong decision-making and problem-solving skills.• Education Level - College diploma is preferred.• Basic Computer Skills are required: data entry, Microsoft office, navigating online websites.SUMMARYIf this sounds like you, apply today!1) Apply online2) Send a copy of your resume to "elise.hofman@randstad.ca" AND "navpreet.sandhu@randstad.ca" and mention "Bilingual Customer Service Role - Apparel"AdvantagesADVANTAGES- Competitive Salary $45,000- Work from Home (Equipment provided)- Room for growth and development - Gain experience in the Apparel Industry - Family-focused culture- Excellent training program- Supportive in a continuous learning environmentResponsibilitiesRESPONSIBILITIES• Provide engaging and friendly customer service in French and English via Phone, email and chat.• Assist with navigating online catalogues, placing orders and returns and exchanges.• Enter customer orders into the system accurately within specified timelines.• Provide personal touch and exceptional customer service.• Be proactive and problem solve any customer issues. • Escalate any customer requests/issues to management when appropriate.• Work well independently and within a team. • Tech Savvy.QualificationsQUALIFICATIONS• Fluent in French and English verbal and written. • 3 + years of customer service experience. • Previous call center agent experience• Ability to work independently and as part of a team.• Attention to detail, Interpersonal & communication skills, time management and organizational skills. • Ability to multi-task and meet specified deadlines.• Strong decision making and problem-solving skills.• Education Level - College diploma is preferred.• Basic Computer Skills are required: data entry, Microsoft office, navigating online websites.SummarySUMMARYIf this sounds like you, apply today!1) Apply online2) Send a copy of your resume to "luda.zadorovich@randstad.ca" AND "navpreet.sandhu@randstad.ca" and mention "Bilingual Customer Service Role - Apparel"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • etobicoke, ontario
    • permanent
    Randstad is Hiring Customer Service Representative in Toronto!Do you want to pursue a career in call center? Are you fluent7 in English 7? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of January 17th, 2022What(Job title)?- Customer Service Representative (Call Center Setting)Where?- Work from site (Toronto)When?- Training starts January 17th, 2022Hours of Operation:Monday - Friday7:00 AM - 11:00 PM (rotational shifts)Pay rate:$16/hourAdvantages- One of the fastest growing call centers in Canada- Chance to work in retail industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities.-Ability to learn new skills/concepts and apply this knowledge quickly and accurately.-Advanced knowledge of PCs and familiarity with system navigation.-Positive attitude and demonstrated ability to get along with others.-Professional, empathetic and naturally caring conversational style.-Display tact and diplomacy in handling all levels of customer interaction.-Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.-Ability to work all required shifts.Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.-To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.-Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.-Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.-Remain current on program and product information by being committed to continuous learning.-Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.Qualifications- Excellent communication skills in English, verbal and written- Previous experience in Customer service an asset- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availabilityHere's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Customer Service - Toronto"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Customer Service Representative$16 per hourJanuary 17th, 2022Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Randstad is Hiring Customer Service Representative in Toronto!Do you want to pursue a career in call center? Are you fluent7 in English 7? Are you full-time available? If you answered "yes" to any of the above, then this opportunity is for you!This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in rich culture!Permanent and full time opportunity starting as of January 17th, 2022What(Job title)?- Customer Service Representative (Call Center Setting)Where?- Work from site (Toronto)When?- Training starts January 17th, 2022Hours of Operation:Monday - Friday7:00 AM - 11:00 PM (rotational shifts)Pay rate:$16/hourAdvantages- One of the fastest growing call centers in Canada- Chance to work in retail industry- Opportunity to gain call center experience and customer service experience- Great work culture & work/life balance- Career progression opportunities.-Ability to learn new skills/concepts and apply this knowledge quickly and accurately.-Advanced knowledge of PCs and familiarity with system navigation.-Positive attitude and demonstrated ability to get along with others.-Professional, empathetic and naturally caring conversational style.-Display tact and diplomacy in handling all levels of customer interaction.-Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values and best practice.-Ability to work all required shifts.Responsibilities-Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.-To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.-Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance to resources provided.-Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.-Remain current on program and product information by being committed to continuous learning.-Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.Qualifications- Excellent communication skills in English, verbal and written- Previous experience in Customer service an asset- Strong problem-solving skills- Tech savvy and working knowledge of computers- Full time and flexible availabilityHere's how you can apply:- Apply directly on randstad.ca- Email your resume to prerna.gupta@randstad.ca with subject line "Customer Service - Toronto"SummaryAs a Customer Service Representative you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!Customer Service Representative$16 per hourJanuary 17th, 2022Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • ottawa, ontario
    • permanent
    • $44,100 per year
    If you are looking to work for a company who values its employees and that has an amazing family environment, then this position is for you! Are you looking to upgrade your career? Are you a fan of talking to people, and creating solutions for them? Are you fluently Bilingual in English and French? If yes, please apply!As a Bilingual Insurance Customer Service Rep, you’ll ideally be committed to customer service and can think outside of the box to find solutions. If you’re someone who adheres to processes and has initiative to use tools provided to help customers, you’ll make a great fit. You don’t need to have specific experience in the Insurance Industry in order to excel as a Customer Service Rep; all that’s needed is a drive to help customers and the willingness to learn!You do need to be fluently Bilingual in order to be successful in this role.AdvantagesEarn a competitive salary of $44k+ annually and yearly performance bonusesEnjoy great work hours (Monday-Friday between 8am and 8pm, Saturdays from 8am-5pm)Get paid for training and to write your OTLWork for one of the best managed companiesClose to public transitAlways room for growth and personal/professional developmentHybrid work arrangementsFull benefits availableResponsibilities- Respond to client requests submitted by phone, fax, email and voice mail- Research and collaborate with the appropriate subject matter expert to make a recommendation or decision on a solution- Enter and maintain information in computer systems- Provide information on field compensation inquiries and issues and producer documentation; escalate inquiries as needed.- Any other related customer service duties Qualifications- Be perfectly BILINGUAL (French and English) - Be available to work from home, on a schedule that can vary from 8 am to 8 pm, Monday to Friday, and includes Saturdays from 8-5 for the first year- need to have at least a High School Diploma- Previous Sales or Customer Service experience- Banking, insurance or investment experience an assetSummaryIs this job for you? Is a permanent position in the financial field what you need? Please apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Please use "Bilingual Insurance" as the subjectCalling us at 613-726-0220 x4 and asking for Erin or Paisley We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    If you are looking to work for a company who values its employees and that has an amazing family environment, then this position is for you! Are you looking to upgrade your career? Are you a fan of talking to people, and creating solutions for them? Are you fluently Bilingual in English and French? If yes, please apply!As a Bilingual Insurance Customer Service Rep, you’ll ideally be committed to customer service and can think outside of the box to find solutions. If you’re someone who adheres to processes and has initiative to use tools provided to help customers, you’ll make a great fit. You don’t need to have specific experience in the Insurance Industry in order to excel as a Customer Service Rep; all that’s needed is a drive to help customers and the willingness to learn!You do need to be fluently Bilingual in order to be successful in this role.AdvantagesEarn a competitive salary of $44k+ annually and yearly performance bonusesEnjoy great work hours (Monday-Friday between 8am and 8pm, Saturdays from 8am-5pm)Get paid for training and to write your OTLWork for one of the best managed companiesClose to public transitAlways room for growth and personal/professional developmentHybrid work arrangementsFull benefits availableResponsibilities- Respond to client requests submitted by phone, fax, email and voice mail- Research and collaborate with the appropriate subject matter expert to make a recommendation or decision on a solution- Enter and maintain information in computer systems- Provide information on field compensation inquiries and issues and producer documentation; escalate inquiries as needed.- Any other related customer service duties Qualifications- Be perfectly BILINGUAL (French and English) - Be available to work from home, on a schedule that can vary from 8 am to 8 pm, Monday to Friday, and includes Saturdays from 8-5 for the first year- need to have at least a High School Diploma- Previous Sales or Customer Service experience- Banking, insurance or investment experience an assetSummaryIs this job for you? Is a permanent position in the financial field what you need? Please apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Please use "Bilingual Insurance" as the subjectCalling us at 613-726-0220 x4 and asking for Erin or Paisley We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • gloucester, ontario
    • contract
    • $24.00 - $25.00 per hour
    Have you always wanted to be able to make a real difference in people’s lives? Do you have strong customer service skills and thrive in a fast-paced environment? Are you the type of person who loves putting puzzle pieces together in order to create a seamless day? Have you been looking for a change in careers? This might be just the opportunity for you!We are looking for an experienced Service Coordinator to become part of a great team in Ottawa East. In this role, you’ll be a very important part of the day-to-day operation of the company. You’ll need to be able to think on your feet, remain cool-headed in a crisis, and juggle multiple priorities seamlessly. You’ll be spending your time dealing with drivers and customers and will be arranging and following up on service calls. Specific experience with coordination service calls or dispatching would be a very strong asset. And, you'll need to be willing to learn and be adaptable at the same time. Construction industry knowledge is also considered an asset but not required. AdvantagesWhat’s in it for you?- Pay range starting at 24$/hr-Monday-Friday day shifts (7-4)-growth opportunities available with a reputable company-accessible by transit-free parking on site- contract to permanent opportunity!ResponsibilitiesWhat you will be doing here:-Monitor and track progress of drivers, using a 2-way radio, throughout the work day in order to ensure timely completion of assigned routes-Assigns commercial pickups to appropriate waste collection routes-Updates and maintains all assigned line of business routes in TRUX system-Prints and disperses route sheets to drivers as needed-Service as a single point of contact for all internal and external customers-Respond to customer inquiries – via phone and email and resolve customer billing problems through account corrections  -Liaise with internal teams to determine service requirements, resolve problems or complaintsQualificationsWhat you’ll bring to the role: 2-3 years of customer service/office experience (preferably as a service coordinator or similar)Pleasant demeanor over the phone and emails  Excellent time management and prioritization skills  Strong working knowledge of Microsoft Office, TRUX  Strong written and oral communication skills - Bilingualism in English and French will be considered a strong asset Critical and logical thinking skillsSummaryIf you are interested in this position, we invite you to apply directly to this posting or send an email to callcentreottawa@randstad.ca with the subject line "Service Coord"You can also call us at 613-726-0220 x4 and ask for Paisley or ErinWe appreciate all applications; however, we will only be reaching out to those who meet the qualifications.Please visit www.randstad.ca for all of the roles currently open at Randstad!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Have you always wanted to be able to make a real difference in people’s lives? Do you have strong customer service skills and thrive in a fast-paced environment? Are you the type of person who loves putting puzzle pieces together in order to create a seamless day? Have you been looking for a change in careers? This might be just the opportunity for you!We are looking for an experienced Service Coordinator to become part of a great team in Ottawa East. In this role, you’ll be a very important part of the day-to-day operation of the company. You’ll need to be able to think on your feet, remain cool-headed in a crisis, and juggle multiple priorities seamlessly. You’ll be spending your time dealing with drivers and customers and will be arranging and following up on service calls. Specific experience with coordination service calls or dispatching would be a very strong asset. And, you'll need to be willing to learn and be adaptable at the same time. Construction industry knowledge is also considered an asset but not required. AdvantagesWhat’s in it for you?- Pay range starting at 24$/hr-Monday-Friday day shifts (7-4)-growth opportunities available with a reputable company-accessible by transit-free parking on site- contract to permanent opportunity!ResponsibilitiesWhat you will be doing here:-Monitor and track progress of drivers, using a 2-way radio, throughout the work day in order to ensure timely completion of assigned routes-Assigns commercial pickups to appropriate waste collection routes-Updates and maintains all assigned line of business routes in TRUX system-Prints and disperses route sheets to drivers as needed-Service as a single point of contact for all internal and external customers-Respond to customer inquiries – via phone and email and resolve customer billing problems through account corrections  -Liaise with internal teams to determine service requirements, resolve problems or complaintsQualificationsWhat you’ll bring to the role: 2-3 years of customer service/office experience (preferably as a service coordinator or similar)Pleasant demeanor over the phone and emails  Excellent time management and prioritization skills  Strong working knowledge of Microsoft Office, TRUX  Strong written and oral communication skills - Bilingualism in English and French will be considered a strong asset Critical and logical thinking skillsSummaryIf you are interested in this position, we invite you to apply directly to this posting or send an email to callcentreottawa@randstad.ca with the subject line "Service Coord"You can also call us at 613-726-0220 x4 and ask for Paisley or ErinWe appreciate all applications; however, we will only be reaching out to those who meet the qualifications.Please visit www.randstad.ca for all of the roles currently open at Randstad!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • ottawa, ontario
    • permanent
    • $41,000 per year
    Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted. Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting February 7th, 2022.- Working as part of a super friendly and cohesive team- Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. ** Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates**If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me:trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted. Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting February 7th, 2022.- Working as part of a super friendly and cohesive team- Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. ** Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates**If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me:trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • kitchener, ontario
    • permanent
    • $41,000 per year
    Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted. Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting February 7th, 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. ** Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates**If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a French bilingual customer service representative looking for a new opportunity within the financial sector? Do you value customers and provide a high level of customer service over the telephone? Are you looking to work remotely from Ontario or Quebec? If so, then we may have the role for you. We are currently looking for a customer service representative (Customer Relations Specialist) to join our team working from home in a permanent role. This role offers full-time hours.**Please note, this role is working from home. You will need a high-speed internet connection via an Ethernet wire**The main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts, and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. - Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates.If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " **Whilst we appreciate all applications, only qualified candidates will be contacted. Advantages- Work with a huge Canadian company with an excellent culture- Learn about the financial industry- An industry-leading company- Full-time role (40 hours a week, 5 days a week!)- Starting February 7th, 2022- Working as part of a super friendly and cohesive team- Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates- Permanent role- Employee Share Ownership Program- Canada Pension Defined Contribution Component- Recognition Rewards- Employee discounts**Please note, this role is working from home. You will need high-speed internet connection via an Ethernet wire**Responsibilities- Answer all customer questions in an efficient and timely manner whilst building rapport over the phone and via email- Provide a high level of product knowledge to help resolve any issues or concerns- Confidently discuss topics regarding personal banking, credit cards, charges on accounts, password resets- Meet all internal targets/call center KPIs- Liaise with all other internal departments to help provide an excellent customer experience- Handle any and all escalationsQualifications- Must be fluent in both French & English- Must have excellent communication skills and an upbeat, can-do attitude!- Customer service experience, ideally in a fast-paced environment is a must!- Excellent communication skills both written and verbal- Can work well as part of a large team, remotely- Must be able to work from home with a hard-wired, Ethernet connectionSummaryThe main responsibility of this role is to respond to all inbound client inquiries regarding banking & financial queries via inbound phone and inbound email in both French and English. Typical calls will be helping with password resets, answering questions about charges on personal bank accounts and discussing credit card applications.There will be a high volume of phone calls in this role, with most calls lasting 5 minutes. - Hours of operation for this role are 6.30 am to midnight; Monday to Sunday. You will need to be flexible for all shifts ideally. Shifts will be 8 hours a day, 5 days a week. ** Salary: $41,000 PLUS an additional $2,000 "welcome" bonus for French and English bilingual candidates**If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Email me: trisha.ghia@randstad.ca with the subject "French Bilingual Inbound Customer Service " If this sounds like a good fit for you then please apply directly to this posting as we are interviewing this week! This role will close quickly so please do not hesitate with your application! Whilst we appreciate all applications, only qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
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