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    • brampton, ontario
    • permanent
    • $45,000 - $47,000 per year
    Are you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual (English/French) Customer Service Representative Location: Office is in Toronto (near Lawrence Station West)Hours of Operation:The business operates Monday - SundayBetween the hours of 7 am - 10 pmScheduled for full-time hoursTraining: 1 month, full-time paid trainingAdvantages- Competitive pay of $45K to $47K- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in TorontoResponsibilitiesAs a Bilingual (English/French) Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound calls- Taking inbound customer service inquiries regarding clients financial products and services- Provide knowledgeable assistance to clients over the phone - Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualifications- fluency in French and English- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to winnie.hu@randstad.ca and add the subject line: "Bilingual Client Service Rep - Toronto"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual (English/French) Customer Service Representative Location: Office is in Toronto (near Lawrence Station West)Hours of Operation:The business operates Monday - SundayBetween the hours of 7 am - 10 pmScheduled for full-time hoursTraining: 1 month, full-time paid trainingAdvantages- Competitive pay of $45K to $47K- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in TorontoResponsibilitiesAs a Bilingual (English/French) Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound calls- Taking inbound customer service inquiries regarding clients financial products and services- Provide knowledgeable assistance to clients over the phone - Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualifications- fluency in French and English- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to winnie.hu@randstad.ca and add the subject line: "Bilingual Client Service Rep - Toronto"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • north york, ontario
    • contract
    • $19.50 per hour
    Are you passionate about helping people? Do you enjoy speaking to customers and providing them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario in the healthcare support industry. This is a temporary full-time position working as a personal Response Associate. In-office, but remote for now due to covid. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $19.50/hour.Start Date: May 30th Hours: 8-hour DAY SHIFTS between 7:00 am – 5:00 pm 8-hour EVENING SHIFTS: 2:00 PM EST - 12:00 AM ESTScheduled 5 days a week (including weekends)Advantages- Work with a leading global company- Permanent full-time employment- Impact lives and provide peace of mind to families- Great work culture- Employee benefit planResponsibilities- Communicating with customers in an inbound and outbound capacity with care and urgency- Assessing and prioritizing customer needs (emergency vs non-emergency) and following appropriate procedures- Troubleshooting equipment issues by conducting daily test calls with customers- Writing and updating incident reports and customer files with accuracy and procession - Providing exceptional customer service showing compassion and care- Meeting daily performance targets- Completing daily tasks and participate in ad-hoc activities assigned by Team LeadsQualifications- High School Diploma or GED is required- Bilingual in English/Cantonese or English/French- Min 2 years of call center/customer service experience preferred- Experience managing multiple priorities (handling phone calls while on the computer and navigating through a variety of computer applications)- Knowledge of Windows applications and ability to learn new systems & software quickly- Demonstrated proficiency in oral and written communication with fast and accurate typing- Excellent problem-solving skills and attention to details- Ability to work independently in a fast-paced environmentSummaryIf you are interested, apply now!1) Apply online!2) Send a copy of your resume to andrea.francis@randstad.ca and mention "Personal Response Associate - Cantonese"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you passionate about helping people? Do you enjoy speaking to customers and providing them with solutions? If you answered yes to these questions, then we are looking for you to join a dynamic team in Ontario in the healthcare support industry. This is a temporary full-time position working as a personal Response Associate. In-office, but remote for now due to covid. This is your chance to utilize your customer service experience in a corporate setting, and take the next milestone in your career!Salary: $19.50/hour.Start Date: May 30th Hours: 8-hour DAY SHIFTS between 7:00 am – 5:00 pm 8-hour EVENING SHIFTS: 2:00 PM EST - 12:00 AM ESTScheduled 5 days a week (including weekends)Advantages- Work with a leading global company- Permanent full-time employment- Impact lives and provide peace of mind to families- Great work culture- Employee benefit planResponsibilities- Communicating with customers in an inbound and outbound capacity with care and urgency- Assessing and prioritizing customer needs (emergency vs non-emergency) and following appropriate procedures- Troubleshooting equipment issues by conducting daily test calls with customers- Writing and updating incident reports and customer files with accuracy and procession - Providing exceptional customer service showing compassion and care- Meeting daily performance targets- Completing daily tasks and participate in ad-hoc activities assigned by Team LeadsQualifications- High School Diploma or GED is required- Bilingual in English/Cantonese or English/French- Min 2 years of call center/customer service experience preferred- Experience managing multiple priorities (handling phone calls while on the computer and navigating through a variety of computer applications)- Knowledge of Windows applications and ability to learn new systems & software quickly- Demonstrated proficiency in oral and written communication with fast and accurate typing- Excellent problem-solving skills and attention to details- Ability to work independently in a fast-paced environmentSummaryIf you are interested, apply now!1) Apply online!2) Send a copy of your resume to andrea.francis@randstad.ca and mention "Personal Response Associate - Cantonese"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • mississauga, ontario
    • contract
    • $20.00 per hour
    Do you have a passion for assisting others? Do you have previous call centre experience? Do you enjoy building relationships with others? Are you looking to get your foot in the door with a growing company? Are you Bilingual in French OR Spanish? Then we have the job for YOU!Randstad is looking for Bilingual Inbound Customer Service Representatives to work for a well-known Ice Company in their contact center located in Mississauga. This is a temporary ongoing contract. Type: Temporary - April - AugustSalary: $20/hour Location: Mississauga (Eglinton & Centennial) for training then work from homeHours of Operation: Monday to Sunday, 8am - 6pm5 shifts a weekHybrid in Office and Work From HomeEquipment is provided Start Date: Monday, April 4thAdvantages- Get your foot in the door with a great company- Great opportunity to gain experience in a fast-paced environment - Paid training- Paying $20/hour- Full-time hours- Fun and casual environment - Build relationships with many different clients - Office location in Mississauga- Equipment providedResponsibilitiesJob duties of a Customer Service Representative are, but not limited to:- Taking inbound calls from clients - Enter orders into the system - Book delivery times- Checking up on delivery frequency - Deal with some escalated issues - Making sure deliveries are sent out in a timely manner- Updating clients profile accordingly - Providing top-notch customer service on every call Qualifications- Bilingual in French OR Spanish - Customer Service experience is mandatory - 1 year call centre experience is preferred - Team player- Outgoing, positive attitude- Hard worker, quick learner- Tech-savvy - Enjoy a fast-paced environment SummaryIf you are interested and would like to learn more, apply now!1) Apply Online 2) Send a copy of your resume to anastasia.kourniotis@randstad.ca OR melissa.williams@randstad.ca and mention "Bilingual Customer Service Ice"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Do you have a passion for assisting others? Do you have previous call centre experience? Do you enjoy building relationships with others? Are you looking to get your foot in the door with a growing company? Are you Bilingual in French OR Spanish? Then we have the job for YOU!Randstad is looking for Bilingual Inbound Customer Service Representatives to work for a well-known Ice Company in their contact center located in Mississauga. This is a temporary ongoing contract. Type: Temporary - April - AugustSalary: $20/hour Location: Mississauga (Eglinton & Centennial) for training then work from homeHours of Operation: Monday to Sunday, 8am - 6pm5 shifts a weekHybrid in Office and Work From HomeEquipment is provided Start Date: Monday, April 4thAdvantages- Get your foot in the door with a great company- Great opportunity to gain experience in a fast-paced environment - Paid training- Paying $20/hour- Full-time hours- Fun and casual environment - Build relationships with many different clients - Office location in Mississauga- Equipment providedResponsibilitiesJob duties of a Customer Service Representative are, but not limited to:- Taking inbound calls from clients - Enter orders into the system - Book delivery times- Checking up on delivery frequency - Deal with some escalated issues - Making sure deliveries are sent out in a timely manner- Updating clients profile accordingly - Providing top-notch customer service on every call Qualifications- Bilingual in French OR Spanish - Customer Service experience is mandatory - 1 year call centre experience is preferred - Team player- Outgoing, positive attitude- Hard worker, quick learner- Tech-savvy - Enjoy a fast-paced environment SummaryIf you are interested and would like to learn more, apply now!1) Apply Online 2) Send a copy of your resume to anastasia.kourniotis@randstad.ca OR melissa.williams@randstad.ca and mention "Bilingual Customer Service Ice"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • mississauga, ontario
    • contract
    • $18.00 per hour
    Do you have a passion for assisting others? Do you have previous call centre experience? Do you enjoy building relationships with others? Are you looking to get your foot in the door with a growing company? Then we have the job for YOU!Randstad is looking for Inbound Customer Service Representatives to work for a well-known Ice Company in their contact center located in Mississauga. This is a temporary ongoing contract. Type: Temporary - April - AugustSalary: $18/hour Location: Mississauga (Eglinton & Centennial) for training then work from homeHours of Operation: Monday to Sunday, 8am - 6pm5 shifts a weekHybrid in Office and Work From HomeEquipment is provided Start Date: Monday, April 4thAdvantages- Get your foot in the door with a great company- Great opportunity to gain experience in a fast-paced environment - Paid training- Paying $18/hour- Full-time hours- Fun and casual environment - Build relationships with many different clients - Office location in Mississauga- Equipment providedResponsibilitiesJob duties of a Customer Service Representative are, but not limited to:- Taking inbound calls from clients - Enter orders into the system - Book delivery times- Checking up on delivery frequency - Deal with some escalated issues - Making sure deliveries are sent out in a timely manner- Updating clients profile accordingly - Providing top-notch customer service on every call Qualifications- Customer Service experience is mandatory - 1 year call centre experience is preferred - Team player- Outgoing, positive attitude- Hard worker, quick learner- Tech-savvy - Enjoy a fast-paced environment SummaryIf you are interested and would like to learn more, apply now!1) Apply Online 2) Send a copy of your resume to anastasia.kourniotis@randstad.ca OR melissa.williams@randstad.ca and mention "Customer Service Ice"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Do you have a passion for assisting others? Do you have previous call centre experience? Do you enjoy building relationships with others? Are you looking to get your foot in the door with a growing company? Then we have the job for YOU!Randstad is looking for Inbound Customer Service Representatives to work for a well-known Ice Company in their contact center located in Mississauga. This is a temporary ongoing contract. Type: Temporary - April - AugustSalary: $18/hour Location: Mississauga (Eglinton & Centennial) for training then work from homeHours of Operation: Monday to Sunday, 8am - 6pm5 shifts a weekHybrid in Office and Work From HomeEquipment is provided Start Date: Monday, April 4thAdvantages- Get your foot in the door with a great company- Great opportunity to gain experience in a fast-paced environment - Paid training- Paying $18/hour- Full-time hours- Fun and casual environment - Build relationships with many different clients - Office location in Mississauga- Equipment providedResponsibilitiesJob duties of a Customer Service Representative are, but not limited to:- Taking inbound calls from clients - Enter orders into the system - Book delivery times- Checking up on delivery frequency - Deal with some escalated issues - Making sure deliveries are sent out in a timely manner- Updating clients profile accordingly - Providing top-notch customer service on every call Qualifications- Customer Service experience is mandatory - 1 year call centre experience is preferred - Team player- Outgoing, positive attitude- Hard worker, quick learner- Tech-savvy - Enjoy a fast-paced environment SummaryIf you are interested and would like to learn more, apply now!1) Apply Online 2) Send a copy of your resume to anastasia.kourniotis@randstad.ca OR melissa.williams@randstad.ca and mention "Customer Service Ice"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • north york, ontario
    • permanent
    • $45,000 - $47,000 per year
    Are you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual (English/French) Customer Service Representative Location: Office is in Toronto (near Lawrence Station West)Hours of Operation:The business operates Monday - SundayBetween the hours of 7 am - 10 pmScheduled for full-time hoursTraining: 1 month, full-time paid trainingAdvantages- Competitive pay of $45K to $47K- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in TorontoResponsibilitiesAs a Bilingual (English/French) Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound calls- Taking inbound customer service inquiries regarding clients financial products and services- Provide knowledgeable assistance to clients over the phone - Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualifications- fluency in French and English- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to mina.albaghdadi@randstad.ca and add the subject line: "Bilingual Client Service Rep - Toronto"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual (English/French) Customer Service Representative Location: Office is in Toronto (near Lawrence Station West)Hours of Operation:The business operates Monday - SundayBetween the hours of 7 am - 10 pmScheduled for full-time hoursTraining: 1 month, full-time paid trainingAdvantages- Competitive pay of $45K to $47K- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in TorontoResponsibilitiesAs a Bilingual (English/French) Customer Service Representative, you will be responsible for:- Bilingual (English/French) inbound calls- Taking inbound customer service inquiries regarding clients financial products and services- Provide knowledgeable assistance to clients over the phone - Create a warm, and pleasant experience for clients- Achieve quality service by assessing & responding to client needs- Capturing call/email details into a case tracking system- Building and maintaining strong client relationshipsQualifications- fluency in French and English- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to mina.albaghdadi@randstad.ca and add the subject line: "Bilingual Client Service Rep - Toronto"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • north york, ontario
    • permanent
    • $56,000 per year
    Are you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service? Are you interested in Technical Support?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual Technical Support AgentLocation: Office is in Toronto (near Lawrence Station West)Hours of Operation:The business operates Monday - FridayBetween the hours of 7 am - 8 pmScheduled for full-time hoursTraining: 2-3 weeks, full-time paid trainingAdvantages- Competitive pay of $56K- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in TorontoResponsibilities- inbound, call centre environment- Enter and maintain information in computer systems- use analytical ability to resolve complex or difficult tech problems- Analyze Client tech issues for business banking products- provide recommendations on operational and system procedures- Create a warm, and pleasant experience for clients- reporting and back end proceduresQualifications- Fluency in French and English- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- Detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to mina.albaghdadi@randstad.ca and add the subject line: "Bilingual Technical Support Agent - Toronto"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you ready to take the next step in your career? Do you have excellent French and English communication skills? Are you passionate about customer service? Are you interested in Technical Support?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Bilingual Technical Support AgentLocation: Office is in Toronto (near Lawrence Station West)Hours of Operation:The business operates Monday - FridayBetween the hours of 7 am - 8 pmScheduled for full-time hoursTraining: 2-3 weeks, full-time paid trainingAdvantages- Competitive pay of $56K- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available- Benefits and Paid Vacation- Annual Bonus available- Transit accessible location in TorontoResponsibilities- inbound, call centre environment- Enter and maintain information in computer systems- use analytical ability to resolve complex or difficult tech problems- Analyze Client tech issues for business banking products- provide recommendations on operational and system procedures- Create a warm, and pleasant experience for clients- reporting and back end proceduresQualifications- Fluency in French and English- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- Detail-oriented with excellent communication skills (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to mina.albaghdadi@randstad.ca and add the subject line: "Bilingual Technical Support Agent - Toronto"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • ottawa, ontario
    • contract
    • $22.17 per hour
    Are you looking for a new job that will let you exercise your customer service muscles while also being able to use your administrative skills? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Do you also have an interest in helping people move or get settled into their new homes? Then we might just have the role you’ve been looking for!We are looking for Customer Service Coordinator to work for a great company based out of Central Ottawa. This will be a remote position for the time being! You’ll be responsible for providing world class customer service to callers over the phone and via email! This is a great job for someone looking for a more professional setting and something that will challenge them daily! This is a great place to work and we know you’ll love it here!AdvantagesWhat’s in it for you?- Know your scheudle for a month at a time!- Pay would be $22/hr- Hours of work between 8am and 10pm- Remote to start!- Team oriented environment- No sales or any up selling required- Work for a reputable, stable company- Opportunity to work on inter-departmental projects- Get to help people every day with important projectsResponsibilitiesWhat you’ll do here?- Take and make calls in a tactful and professional manner- Assist clients with solving complex problems- Review files and make suggestions for future claims or projects- Ensure adherence to set policy guidelines and processes- Assist other departments as necessary to ensure a great customer experienceQualificationsWhat will make you successful?- Excellent communication skills in English- Must have previous customer service experience (call centre strongly preferred)- Completion of post-secondary education or equivalent work experience- Background in relocation services would be considered an asset- High attention to detail and ability to maintain professionalism under pressure- Love problem solving- Must be eligible to obtain a government security clearance SummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "Remote - CSC" as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for a new job that will let you exercise your customer service muscles while also being able to use your administrative skills? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Do you also have an interest in helping people move or get settled into their new homes? Then we might just have the role you’ve been looking for!We are looking for Customer Service Coordinator to work for a great company based out of Central Ottawa. This will be a remote position for the time being! You’ll be responsible for providing world class customer service to callers over the phone and via email! This is a great job for someone looking for a more professional setting and something that will challenge them daily! This is a great place to work and we know you’ll love it here!AdvantagesWhat’s in it for you?- Know your scheudle for a month at a time!- Pay would be $22/hr- Hours of work between 8am and 10pm- Remote to start!- Team oriented environment- No sales or any up selling required- Work for a reputable, stable company- Opportunity to work on inter-departmental projects- Get to help people every day with important projectsResponsibilitiesWhat you’ll do here?- Take and make calls in a tactful and professional manner- Assist clients with solving complex problems- Review files and make suggestions for future claims or projects- Ensure adherence to set policy guidelines and processes- Assist other departments as necessary to ensure a great customer experienceQualificationsWhat will make you successful?- Excellent communication skills in English- Must have previous customer service experience (call centre strongly preferred)- Completion of post-secondary education or equivalent work experience- Background in relocation services would be considered an asset- High attention to detail and ability to maintain professionalism under pressure- Love problem solving- Must be eligible to obtain a government security clearance SummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "Remote - CSC" as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • ottawa, ontario
    • contract
    • $17.18 per hour
    Are you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time? Have you been looking to get into a more professional line of work? Do you have experience working in a call center or other high volume customer service role? Then we might just have the role you’ve been looking for!We are looking for Bilingual Contact Centre Agents to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!Advantages-Monday-Friday work week -Hours of work between 8am and 8pm-Pay will start at just over $17/hr-Accessible by public transit (parking not available)-Team oriented environment-No sales or any up selling required-Work for a reputable, stable company-Opportunity to work on inter-departmental projects Responsibilities-Receive calls, emails, chats and video calls-Be the first point of contact for clients in stressful situations-Provide advice and suggestions based on certain policies-Effectively handle customer inquiries and issues-Assist other departments as necessary to ensure a great customer experienceQualifications-Bilingualism in French and English is considered a strong asset-Must have previous call centre experience-Completion of post-secondary education or equivalent work experience-Familiarity with CRM systems-High attention to detail and ability to maintain professionalism under pressure-Love problem solving-Must be eligible to obtain a government security clearanceSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "contact centre" as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time? Have you been looking to get into a more professional line of work? Do you have experience working in a call center or other high volume customer service role? Then we might just have the role you’ve been looking for!We are looking for Bilingual Contact Centre Agents to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!Advantages-Monday-Friday work week -Hours of work between 8am and 8pm-Pay will start at just over $17/hr-Accessible by public transit (parking not available)-Team oriented environment-No sales or any up selling required-Work for a reputable, stable company-Opportunity to work on inter-departmental projects Responsibilities-Receive calls, emails, chats and video calls-Be the first point of contact for clients in stressful situations-Provide advice and suggestions based on certain policies-Effectively handle customer inquiries and issues-Assist other departments as necessary to ensure a great customer experienceQualifications-Bilingualism in French and English is considered a strong asset-Must have previous call centre experience-Completion of post-secondary education or equivalent work experience-Familiarity with CRM systems-High attention to detail and ability to maintain professionalism under pressure-Love problem solving-Must be eligible to obtain a government security clearanceSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "contact centre" as the subject)We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • ottawa, ontario
    • contract
    • $17.18 per hour
    Vous êtes à la recherche d'un nouvel emploi qui vous permettra d'exercer vos muscles de service à la clientèle tout en acquérant de nouvelles compétences ? Vous cherchez à vous lancer dans un travail plus professionnel ? Avez-vous de l'expérience dans un centre d'appels ou dans un autre rôle de service à la clientèle à volume élevé ? Alors nous avons peut-être le poste que vous recherchez!Nous sommes à la recherche d'agents de centre d'appels bilingues pour travailler au cœur d'Ottawa, juste à l'ouest du centre-ville. Vous serez responsable de fournir un service à la clientèle de classe mondiale aux appelants par téléphone et par courriel ! Le bureau d'Ottawa est un endroit idéal pour travailler! Avantages- Semaine de travail du lundi au vendredi- Heures de travail entre 8h et 20h- Le salaire débutera à un peu plus de 17 $/hr- Accessible par le transport en commun (parking non disponible)- Environnement axé sur le travail d'équipe- Pas de vente ou de vente incitative requise- Travail pour une entreprise réputée et stable- Possibilité de travailler sur des projets interdépartementaux.Responsabilités- Recevoir des appels, des courriels, des chats et des appels vidéo- Être le premier point de contact pour les clients dans des situations stressantes.- Fournir des conseils et des suggestions en fonction de certaines politiques- Traiter efficacement les demandes de renseignements et les problèmes des clients- Aider d'autres départements, si nécessaire, afin d'assurer une excellente expérience client.Qualifications- Le bilinguisme en français et en anglais est considéré comme un atout important.- Doit avoir une expérience antérieure dans un centre d'appels- Diplôme d'études postsecondaires ou expérience professionnelle équivalente.- Familiarité avec les systèmes CRM- Grande attention aux détails et capacité à maintenir le professionnalisme sous pression- Aimer résoudre les problèmes- Doit être admissible à l'obtention d'une cote de sécurité gouvernementaleSommaireVeuillez postuler en...en visitant le site www.randstad.ca et en postulant par le biais de l'affichageEn postulant par e-mail à l'adresse suivante : callcentreottawa@randstad.ca (veuillez utiliser "centre de contact" comme sujet)Nous apprécions toutes les candidatures, mais seules celles qui répondent aux exigences du poste de représentant du service clientèle seront contactées.Randstad Canada s'engage à favoriser une main-d'œuvre représentative de toutes les populations du Canada. Nous nous engageons en conséquence à développer et à mettre en œuvre des stratégies pour promouvoir l'équité, la diversité et l'inclusion dans toutes nos sphères d'activité en examinant nos politiques, pratiques et systèmes internes tout au long du cycle de vie de notre main-d'œuvre, y compris au niveau du recrutement, de la rétention et de l'avancement pour tout individu. En plus de notre profond engagement sur le respect des principes des droits de la personne, nous nous engageons à prendre toute mesure positive pour influer sur les changements à mettre en place en vue de garantir la participation de tout individu dans le monde du travail et ce, sans obstacle, systémique ou autre, en particulier pour les groupes en quête d'équité généralement sous-représentés dans la main-d'œuvre au Canada, y compris les personnes qui s'identifient comme femmes ou personnes non-binaires/non conformes au genre, les Peuples et communautés autochtones, les personnes en situation de handicap (visible ou invisible), les personnes faisant partie des minorités visibles, les personnes racisées et des communautés LGBTQ2+.Randstad Canada s'engage à créer et à maintenir un milieu de travail inclusif et accessible pour toutes les personnes candidates et employés en soutenant leurs besoins d'accessibilité et d'accommodation tout au long du cycle de vie de l'emploi. Nous demandons à toutes les personnes demandeuses d'emploi de bien vouloir identifier leurs besoins en matière d'accommodation en envoyant un courriel à accessibilite@randstad.ca pour s'assurer de leur capacité à participer pleinement au processus d'entrevue.
    Vous êtes à la recherche d'un nouvel emploi qui vous permettra d'exercer vos muscles de service à la clientèle tout en acquérant de nouvelles compétences ? Vous cherchez à vous lancer dans un travail plus professionnel ? Avez-vous de l'expérience dans un centre d'appels ou dans un autre rôle de service à la clientèle à volume élevé ? Alors nous avons peut-être le poste que vous recherchez!Nous sommes à la recherche d'agents de centre d'appels bilingues pour travailler au cœur d'Ottawa, juste à l'ouest du centre-ville. Vous serez responsable de fournir un service à la clientèle de classe mondiale aux appelants par téléphone et par courriel ! Le bureau d'Ottawa est un endroit idéal pour travailler! Avantages- Semaine de travail du lundi au vendredi- Heures de travail entre 8h et 20h- Le salaire débutera à un peu plus de 17 $/hr- Accessible par le transport en commun (parking non disponible)- Environnement axé sur le travail d'équipe- Pas de vente ou de vente incitative requise- Travail pour une entreprise réputée et stable- Possibilité de travailler sur des projets interdépartementaux.Responsabilités- Recevoir des appels, des courriels, des chats et des appels vidéo- Être le premier point de contact pour les clients dans des situations stressantes.- Fournir des conseils et des suggestions en fonction de certaines politiques- Traiter efficacement les demandes de renseignements et les problèmes des clients- Aider d'autres départements, si nécessaire, afin d'assurer une excellente expérience client.Qualifications- Le bilinguisme en français et en anglais est considéré comme un atout important.- Doit avoir une expérience antérieure dans un centre d'appels- Diplôme d'études postsecondaires ou expérience professionnelle équivalente.- Familiarité avec les systèmes CRM- Grande attention aux détails et capacité à maintenir le professionnalisme sous pression- Aimer résoudre les problèmes- Doit être admissible à l'obtention d'une cote de sécurité gouvernementaleSommaireVeuillez postuler en...en visitant le site www.randstad.ca et en postulant par le biais de l'affichageEn postulant par e-mail à l'adresse suivante : callcentreottawa@randstad.ca (veuillez utiliser "centre de contact" comme sujet)Nous apprécions toutes les candidatures, mais seules celles qui répondent aux exigences du poste de représentant du service clientèle seront contactées.Randstad Canada s'engage à favoriser une main-d'œuvre représentative de toutes les populations du Canada. Nous nous engageons en conséquence à développer et à mettre en œuvre des stratégies pour promouvoir l'équité, la diversité et l'inclusion dans toutes nos sphères d'activité en examinant nos politiques, pratiques et systèmes internes tout au long du cycle de vie de notre main-d'œuvre, y compris au niveau du recrutement, de la rétention et de l'avancement pour tout individu. En plus de notre profond engagement sur le respect des principes des droits de la personne, nous nous engageons à prendre toute mesure positive pour influer sur les changements à mettre en place en vue de garantir la participation de tout individu dans le monde du travail et ce, sans obstacle, systémique ou autre, en particulier pour les groupes en quête d'équité généralement sous-représentés dans la main-d'œuvre au Canada, y compris les personnes qui s'identifient comme femmes ou personnes non-binaires/non conformes au genre, les Peuples et communautés autochtones, les personnes en situation de handicap (visible ou invisible), les personnes faisant partie des minorités visibles, les personnes racisées et des communautés LGBTQ2+.Randstad Canada s'engage à créer et à maintenir un milieu de travail inclusif et accessible pour toutes les personnes candidates et employés en soutenant leurs besoins d'accessibilité et d'accommodation tout au long du cycle de vie de l'emploi. Nous demandons à toutes les personnes demandeuses d'emploi de bien vouloir identifier leurs besoins en matière d'accommodation en envoyant un courriel à accessibilite@randstad.ca pour s'assurer de leur capacité à participer pleinement au processus d'entrevue.
    • ottawa, ontario
    • contract
    • $18.64 per hour
    Are you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Then we might just have the role you’ve been looking for!We are looking for Claims Agents to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!Advantages-Monday-Friday work week -Hours of work between 8am and 4pm (may be required to work until 8pm if required by business needs)-Accessible by public transit (parking not available)-Team oriented environment-No sales or any up selling required-Work for a reputable, stable company-Opportunity to work on inter-departmental projects -Get to help people every day with important projectsResponsibilities-Take and make calls in a tactful and professional manner -Process and verify claims - you’ll need to follow the guidelines for this-Expedite emergency claims and situations whenever prudent-Math will be required-Some Data Entry is required-Assist other departments as necessary to ensure a great customer experienceQualifications-Bilingualism in French and English -Must have previous customer service experience (call centre strongly preferred)-Completion of post-secondary education or equivalent work experience-Knowledge of real estate, mortgages, legal, or banking would be an asset-Experience processing claims would be strongly preferred-High attention to detail and ability to maintain professionalism under pressure-Must be eligible to obtain a government security clearanceSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "Claims" as the subject)Calling us at 613-726-0220 x4We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Then we might just have the role you’ve been looking for!We are looking for Claims Agents to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!Advantages-Monday-Friday work week -Hours of work between 8am and 4pm (may be required to work until 8pm if required by business needs)-Accessible by public transit (parking not available)-Team oriented environment-No sales or any up selling required-Work for a reputable, stable company-Opportunity to work on inter-departmental projects -Get to help people every day with important projectsResponsibilities-Take and make calls in a tactful and professional manner -Process and verify claims - you’ll need to follow the guidelines for this-Expedite emergency claims and situations whenever prudent-Math will be required-Some Data Entry is required-Assist other departments as necessary to ensure a great customer experienceQualifications-Bilingualism in French and English -Must have previous customer service experience (call centre strongly preferred)-Completion of post-secondary education or equivalent work experience-Knowledge of real estate, mortgages, legal, or banking would be an asset-Experience processing claims would be strongly preferred-High attention to detail and ability to maintain professionalism under pressure-Must be eligible to obtain a government security clearanceSummaryPlease apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca (please use "Claims" as the subject)Calling us at 613-726-0220 x4We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • ottawa, ontario
    • contract
    • $18.64 per hour
    Are you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Then we might just have the role you’ve been looking for!We are looking for Customer Service Representatives to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!Advantages- Monday-Friday work week -Hours of work between 8am and 8pm-Accessible by public transit (parking not available)-Team oriented environment-No sales or any up selling required-Work for a reputable, stable company-Opportunity to work on inter-departmental projects -Get to help people every day with important projectsResponsibilities-Take and make calls in a tactful and professional manner - these calls will be an average of 30 minutes each-Assist clients with solving complex problems-Review files and make suggestions for future claims or projects-Ensure adherence to set policy guidelines and processes-Assist other departments as necessary to ensure a great customer experienceQualifications-Bilingualism in French and English will be considered a strong asset-Must have previous customer service experience (call centre strongly preferred)-Completion of post-secondary education or equivalent work experience-Background in relocation services would be considered an asset-High attention to detail and ability to maintain professionalism under pressure-Love problem solving-Must be eligible to obtain a government security clearanceSummaryVisiting www.randstad.ca and apply through the postingYou can also…E-mail us at: callcentreottawa@randstad.caCalling us at: 613.726.0220 ext 4 for Paisley or ErinWe appreciate all applications, however, only those who meet the requirements for this role will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you looking for a new job that will let you exercise your customer service muscles while learning new skills at the same time? Do you enjoy talking to many different people each day and helping them out? Do you have experience working in a call center or other high volume customer service role? Then we might just have the role you’ve been looking for!We are looking for Customer Service Representatives to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!Advantages- Monday-Friday work week -Hours of work between 8am and 8pm-Accessible by public transit (parking not available)-Team oriented environment-No sales or any up selling required-Work for a reputable, stable company-Opportunity to work on inter-departmental projects -Get to help people every day with important projectsResponsibilities-Take and make calls in a tactful and professional manner - these calls will be an average of 30 minutes each-Assist clients with solving complex problems-Review files and make suggestions for future claims or projects-Ensure adherence to set policy guidelines and processes-Assist other departments as necessary to ensure a great customer experienceQualifications-Bilingualism in French and English will be considered a strong asset-Must have previous customer service experience (call centre strongly preferred)-Completion of post-secondary education or equivalent work experience-Background in relocation services would be considered an asset-High attention to detail and ability to maintain professionalism under pressure-Love problem solving-Must be eligible to obtain a government security clearanceSummaryVisiting www.randstad.ca and apply through the postingYou can also…E-mail us at: callcentreottawa@randstad.caCalling us at: 613.726.0220 ext 4 for Paisley or ErinWe appreciate all applications, however, only those who meet the requirements for this role will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • toronto, ontario
    • permanent
    Your challenge!The Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Individual responsibilitiesAccountableEnsure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusionResponsiblePerform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with business rulesValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemInitiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic wayUpdate customer on inventory status, delivery dates and other specific material order or supply requirements.Manage backorder processing, in accordance with guidelinesCreate returns (follow up on the order or need, from handling to delivery or conclusion)Experiences and strengthsCollege diploma in administration and/or operations management or equivalent experience2 to 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAPAbility to act and react quickly while working on a number of files at the same timeCustomer-centric approach and excellent communication and listening skillsAbility to work independentlyAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems)Exemplary rigour in carrying out your responsibilitiesCore competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus
    Your challenge!The Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Individual responsibilitiesAccountableEnsure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusionResponsiblePerform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with business rulesValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemInitiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic wayUpdate customer on inventory status, delivery dates and other specific material order or supply requirements.Manage backorder processing, in accordance with guidelinesCreate returns (follow up on the order or need, from handling to delivery or conclusion)Experiences and strengthsCollege diploma in administration and/or operations management or equivalent experience2 to 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAPAbility to act and react quickly while working on a number of files at the same timeCustomer-centric approach and excellent communication and listening skillsAbility to work independentlyAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems)Exemplary rigour in carrying out your responsibilitiesCore competencies defined for this jobClient-focusFlexibility and ability to adaptRigourActive listeningAutonomyAction-based focus
    • north york, ontario
    • contract
    • $18.40 per hour
    Do you have a passion for customer service? Are you looking to get into the insurance industry? Do you enjoy problem solving? Are you looking to start your career? Then we have the job for YOU!Randstad is looking for Customer Service Representatives to work for a well-known insurance company in the Toronto area. This is a contract to hire position, full time, work from home. To find out more, read below:Type: Contract to HireStart Date: March 21stHours of Operation: Monday - Friday 9 am - 5:30 pmPay: $18.40/hour Location: Toronto ( Eglinton and Don Mills)Work from home for the time being Equipment provided Once hired permanently:BenefitsVacationRSPsRoom for career growth and development Advantages- Potential to go permanent - No evenings or weekends!- Competitive pay - Work from home - equipment provided - Room to start your career in insurance - Highway and transit accessible - Free parking Responsibilities- Taking inbound calls from existing customers - Updating customers accounts after each transaction - Transfering customers to appropriate departments - Dealing with banking information and updates - Working alongside other teams to ensure customer satisfaction - Providing top not service on every call Qualifications- Customer service experience in a call center is a must - Insurance or financial experience is an asset - Bilingual in Spanish is an asset - Able to learn quickly - Organization and time management - Tech Savvy SummaryIf you are interested, apply now!1) Apply online 2) Send a copy of your resume to "andrea.francis@randstad.ca" and mention "Customer Service Insurance"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Do you have a passion for customer service? Are you looking to get into the insurance industry? Do you enjoy problem solving? Are you looking to start your career? Then we have the job for YOU!Randstad is looking for Customer Service Representatives to work for a well-known insurance company in the Toronto area. This is a contract to hire position, full time, work from home. To find out more, read below:Type: Contract to HireStart Date: March 21stHours of Operation: Monday - Friday 9 am - 5:30 pmPay: $18.40/hour Location: Toronto ( Eglinton and Don Mills)Work from home for the time being Equipment provided Once hired permanently:BenefitsVacationRSPsRoom for career growth and development Advantages- Potential to go permanent - No evenings or weekends!- Competitive pay - Work from home - equipment provided - Room to start your career in insurance - Highway and transit accessible - Free parking Responsibilities- Taking inbound calls from existing customers - Updating customers accounts after each transaction - Transfering customers to appropriate departments - Dealing with banking information and updates - Working alongside other teams to ensure customer satisfaction - Providing top not service on every call Qualifications- Customer service experience in a call center is a must - Insurance or financial experience is an asset - Bilingual in Spanish is an asset - Able to learn quickly - Organization and time management - Tech Savvy SummaryIf you are interested, apply now!1) Apply online 2) Send a copy of your resume to "andrea.francis@randstad.ca" and mention "Customer Service Insurance"Looking forward to hearing from you,Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • concord, ontario
    • permanent
    • $45,000 - $50,000 per year
    Our client, a global leader in design and innovation, is looking for a PERMANENT CUSTOMER SERVICE REPRESENTATIVE for their VAUGHAN office. The perfect candidate for this position will possess the ability to work in a fast-paced environment, be very detail-oriented, professional, knowledgeable with MS Office applications, and communicate effectively. This is a permanent position, starting ASAP, working IN OFFICE!!!! If you have exceptional customer service experience, are process-driven, and have bilingual English/French skills (Quebec French is preferred) this might be a great opportunity for you! Continue reading and apply TODAY!!Advantages- In-office for 3-6 months with possibility of moving to hybrid - Monday - Friday 8 am - 5 pm - Work for a global company - Gain industry experience- Access to public transit and a shopping mallResponsibilities- Represent the company in a professional manner through interaction with retailers, customers, clients, etc. - Be the liaison with retailers, customers and fabricators - Review customer orders and update their status in a company-wide database- Handle customer inquiries and complaints; offer solutions within the scope of the company- Assist other customer service reps when neededQualifications- 3+ years of experience with Customer Service- MUST BE ABLE to write and speak fluently in French (Québécois French is preferred) - Experienced with computers and Microsoft Office- Excellent written and oral communication skills - High attention to detail- Ability to problem-solve, especially with math- Positive attitude - Able to work in a fast-paced environment - Self-motivated, able to work independently with minimal supervision - Flexible, easy-going, open to learningSummaryIf you meet the above-listed criteria, we encourage you to register for a Randstad account online and apply for this position directly on our site. We appreciate all applicants and those interested in this opportunity, however only those with relevant experience will be considered.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada branch.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Our client, a global leader in design and innovation, is looking for a PERMANENT CUSTOMER SERVICE REPRESENTATIVE for their VAUGHAN office. The perfect candidate for this position will possess the ability to work in a fast-paced environment, be very detail-oriented, professional, knowledgeable with MS Office applications, and communicate effectively. This is a permanent position, starting ASAP, working IN OFFICE!!!! If you have exceptional customer service experience, are process-driven, and have bilingual English/French skills (Quebec French is preferred) this might be a great opportunity for you! Continue reading and apply TODAY!!Advantages- In-office for 3-6 months with possibility of moving to hybrid - Monday - Friday 8 am - 5 pm - Work for a global company - Gain industry experience- Access to public transit and a shopping mallResponsibilities- Represent the company in a professional manner through interaction with retailers, customers, clients, etc. - Be the liaison with retailers, customers and fabricators - Review customer orders and update their status in a company-wide database- Handle customer inquiries and complaints; offer solutions within the scope of the company- Assist other customer service reps when neededQualifications- 3+ years of experience with Customer Service- MUST BE ABLE to write and speak fluently in French (Québécois French is preferred) - Experienced with computers and Microsoft Office- Excellent written and oral communication skills - High attention to detail- Ability to problem-solve, especially with math- Positive attitude - Able to work in a fast-paced environment - Self-motivated, able to work independently with minimal supervision - Flexible, easy-going, open to learningSummaryIf you meet the above-listed criteria, we encourage you to register for a Randstad account online and apply for this position directly on our site. We appreciate all applicants and those interested in this opportunity, however only those with relevant experience will be considered.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada branch.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • markham, ontario
    • contract
    Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 2.5 month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $17.44 per hour, and work remotely until further notice (supporting Markham, ON office). Advantages• Gain experience working for a well-known insurance company• Earn a rate of $17.44 per hour• Full time hours on a 2.5 month contract- MUST be available for shifts between 8:00am and 8:00pm Monday - Friday• Work remotely until further notice (supporting Markham, ON office)Responsibilities• Provide "first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.• Interpret and identify the customer’s needs and respond appropriately and professionally.• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.• Take ownership of customer relations through service and commitment to follow through.Qualifications• 1 - 2 years experience in a contact center environment• Excellent telephone manner and communication skills• Must be flexible with respect to working hours –needs• Prior customer service experience in a similar role• Bilingual French knowledge an asset• Ability to multi-task in a fast paced space.• Quick to adapt to an evolving surrounding.• Proficiency in word processing, excel and various web-based programs/Windows applications.• Clear and concise supportive communication and interpersonal skills.• Analyze and resolve customer concerns (problem solving skills).• Attendance and punctuality is imperative.• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per daySummaryAre you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 2.5 month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $17.44 per hour.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 2.5 month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $17.44 per hour, and work remotely until further notice (supporting Markham, ON office). Advantages• Gain experience working for a well-known insurance company• Earn a rate of $17.44 per hour• Full time hours on a 2.5 month contract- MUST be available for shifts between 8:00am and 8:00pm Monday - Friday• Work remotely until further notice (supporting Markham, ON office)Responsibilities• Provide "first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.• Interpret and identify the customer’s needs and respond appropriately and professionally.• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.• Take ownership of customer relations through service and commitment to follow through.Qualifications• 1 - 2 years experience in a contact center environment• Excellent telephone manner and communication skills• Must be flexible with respect to working hours –needs• Prior customer service experience in a similar role• Bilingual French knowledge an asset• Ability to multi-task in a fast paced space.• Quick to adapt to an evolving surrounding.• Proficiency in word processing, excel and various web-based programs/Windows applications.• Clear and concise supportive communication and interpersonal skills.• Analyze and resolve customer concerns (problem solving skills).• Attendance and punctuality is imperative.• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per daySummaryAre you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 2.5 month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $17.44 per hour.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • markham, ontario
    • contract
    Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 6 month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $19.50 per hour, and work remotely until further notice (supporting Markham, ON office). Advantages• Gain experience working for a well-known insurance company• Earn a rate of $19.50 per hour• Full time hours on a 6 month contract- MUST be available for shifts between 8:00am and 8:00pm Monday - Friday• Work remotely until further notice (supporting Markham, ON office)Responsibilities• Provide "first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.• Interpret and identify the customer’s needs and respond appropriately and professionally.• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.• Take ownership of customer relations through service and commitment to follow through.Qualifications• 1 - 2 years experience in a contact center environment• Excellent telephone manner and communication skills• Must be flexible with respect to working hours –needs• Prior customer service experience in a similar role• Bilingual French knowledge an asset• Ability to multi-task in a fast paced space.• Quick to adapt to an evolving surrounding.• Proficiency in word processing, excel and various web-based programs/Windows applications.• Clear and concise supportive communication and interpersonal skills.• Analyze and resolve customer concerns (problem solving skills).• Attendance and punctuality is imperative.• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per daySummaryAre you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 6 month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $19.50 per hour, and work remotely until further notice (supporting Markham, ON office). Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 6 month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $19.50 per hour, and work remotely until further notice (supporting Markham, ON office). Advantages• Gain experience working for a well-known insurance company• Earn a rate of $19.50 per hour• Full time hours on a 6 month contract- MUST be available for shifts between 8:00am and 8:00pm Monday - Friday• Work remotely until further notice (supporting Markham, ON office)Responsibilities• Provide "first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.• Interpret and identify the customer’s needs and respond appropriately and professionally.• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.• Take ownership of customer relations through service and commitment to follow through.Qualifications• 1 - 2 years experience in a contact center environment• Excellent telephone manner and communication skills• Must be flexible with respect to working hours –needs• Prior customer service experience in a similar role• Bilingual French knowledge an asset• Ability to multi-task in a fast paced space.• Quick to adapt to an evolving surrounding.• Proficiency in word processing, excel and various web-based programs/Windows applications.• Clear and concise supportive communication and interpersonal skills.• Analyze and resolve customer concerns (problem solving skills).• Attendance and punctuality is imperative.• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per daySummaryAre you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 6 month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $19.50 per hour, and work remotely until further notice (supporting Markham, ON office). Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • markham, ontario
    • contract
    Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 6 month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $19.50 per hour, and work remotely until further notice (supporting Markham, ON office). Advantages• Gain experience working for a well-known insurance company• Earn a rate of $19.50 per hour• Full time hours on a 6 month contract- MUST be available for shifts between 8:00am and 8:00pm Monday - Friday• Work remotely until further notice (supporting Markham, ON office)Responsibilities• Provide "first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.• Interpret and identify the customer’s needs and respond appropriately and professionally.• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.• Take ownership of customer relations through service and commitment to follow through.Qualifications• 1 - 2 years experience in a contact center environment• Excellent telephone manner and communication skills• Must be flexible with respect to working hours –needs• Prior customer service experience in a similar role• Bilingual French knowledge an asset• Ability to multi-task in a fast paced space.• Quick to adapt to an evolving surrounding.• Proficiency in word processing, excel and various web-based programs/Windows applications.• Clear and concise supportive communication and interpersonal skills.• Analyze and resolve customer concerns (problem solving skills).• Attendance and punctuality is imperative.• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per daySummaryAre you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 6 month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $19.50 per hour, and work remotely until further notice (supporting Markham, ON office). Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 6 month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $19.50 per hour, and work remotely until further notice (supporting Markham, ON office). Advantages• Gain experience working for a well-known insurance company• Earn a rate of $19.50 per hour• Full time hours on a 6 month contract- MUST be available for shifts between 8:00am and 8:00pm Monday - Friday• Work remotely until further notice (supporting Markham, ON office)Responsibilities• Provide "first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.• Interpret and identify the customer’s needs and respond appropriately and professionally.• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.• Take ownership of customer relations through service and commitment to follow through.Qualifications• 1 - 2 years experience in a contact center environment• Excellent telephone manner and communication skills• Must be flexible with respect to working hours –needs• Prior customer service experience in a similar role• Bilingual French knowledge an asset• Ability to multi-task in a fast paced space.• Quick to adapt to an evolving surrounding.• Proficiency in word processing, excel and various web-based programs/Windows applications.• Clear and concise supportive communication and interpersonal skills.• Analyze and resolve customer concerns (problem solving skills).• Attendance and punctuality is imperative.• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per daySummaryAre you a customer service professional with previous experience in a fast paced call centre environment? If so we have a great opportunity for you! Our client in the insurance industry is seeking an Account Analyst - Personal and Commercial Lines Call Centre to work a 6 month assignment in Markham. The successful candidate will work 37.5 hours per week at a rate of $19.50 per hour, and work remotely until further notice (supporting Markham, ON office). Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • toronto, ontario
    • permanent
    • $46,000 - $49,000 per year
    Vous êtes passionné de finance ? Vous avez toujours été intéressé par le domaine de l'investissement ? Êtes-vous prêt à franchir une nouvelle étape dans votre carrière ? Vous parlez couramment l'anglais et le français ? Vous aimez donner des conseils et résoudre des problèmes ?Si vous avez répondu "oui", alors c'est peut-être l'opportunité que vous recherchiez.Poste : Spécialiste du service à la clientèle en matière d'investissement - Poste permanent Temps pleinsLocalisation : Travailler temporairement à domicile en raison du Covid-19.Doit être à proximité de Toronto ou de ses environs.Obligation d'aller au bureau au moins une fois par semainePrès de la gare UnionHeures d'ouverture :Lundi - Vendredi, de 8am à 8pmDate de début: Avril 2022Avantages- Salaire compétitif à partir de 46 000$ ou plus selon votre expérience- Poste permanent- Télétravail - Heures de travail à temps plein garanties de jour de semaine- Un excellent parcours professionnel pour le secteur financier- Croissance et opportunités de développement- Prestations et vacances- Travailler pour une entreprise réputée- Une équipe et une culture d'entreprise exceptionnelleResponsabilitésLes responsabilités du spécialiste en investissement bilingue (anglais/français) comprennent (mais ne sont pas limitées à)- Être le principal contact des conseillers/investisseurs pour fournir des informations et des solutions aux questions relatives aux comptes, aux transactions, aux procédures et aux produits, principalement par téléphone, conformément aux normes de niveau de service établies.- Gérer les appels en anglais et en français- Fournir un soutien aux comptes d'investissement autogérés- Offrir une excellente expérience de service à la clientèle- Promouvoir une réputation positive de l'entrepriseQualifications- Excellentes aptitudes à communiquer en anglais et français- Doit avoir un diplôme d'études collégiales ou un diplôme universitaire- Solides compétences en informatique et en claviers- Une expérience préalable en matière de service à la clientèle ou de centre d'appel dans le domaine financier est requise- Capacité à travailler sous pression et à s'adapter- Un comportement positif et professionnel- Avoir de l'expérience dans le domaine financier, atout si vous avez une expérience de spécialiste en investissement SommaireComment faire une demande :Ce poste ne sera pas disponible longtemps ! Les entretiens ont lieu maintenant !Si vous ou quelqu'un que vous connaissez est intéressé par cette opportunité, veuillez postuler en suivant l'une des options suivantes :1. postulez en ligne sur www.randstad.ca ou2. envoyez votre CV à jour à navpreet.sandhu@randstad.ca & luda.zadorovich@randstad.ca et ajoutez l'objet : "Spécialiste en investissement bilingue - Toronto".Randstad Canada s'engage à favoriser une main-d'œuvre représentative de toutes les populations du Canada. Nous nous engageons en conséquence à développer et à mettre en œuvre des stratégies pour promouvoir l'équité, la diversité et l'inclusion dans toutes nos sphères d'activité en examinant nos politiques, pratiques et systèmes internes tout au long du cycle de vie de notre main-d'œuvre, y compris au niveau du recrutement, de la rétention et de l'avancement pour tout individu. En plus de notre profond engagement sur le respect des principes des droits de la personne, nous nous engageons à prendre toute mesure positive pour influer sur les changements à mettre en place en vue de garantir la participation de tout individu dans le monde du travail et ce, sans obstacle, systémique ou autre, en particulier pour les groupes en quête d'équité généralement sous-représentés dans la main-d'œuvre au Canada, y compris les personnes qui s'identifient comme femmes ou personnes non-binaires/non conformes au genre, les Peuples et communautés autochtones, les personnes en situation de handicap (visible ou invisible), les personnes faisant partie des minorités visibles, les personnes racisées et des communautés LGBTQ2+.Randstad Canada s'engage à créer et à maintenir un milieu de travail inclusif et accessible pour toutes les personnes candidates et employés en soutenant leurs besoins d'accessibilité et d'accommodation tout au long du cycle de vie de l'emploi. Nous demandons à toutes les personnes demandeuses d'emploi de bien vouloir identifier leurs besoins en matière d'accommodation en envoyant un courriel à accessibilite@randstad.ca pour s'assurer de leur capacité à participer pleinement au processus d'entrevue.
    Vous êtes passionné de finance ? Vous avez toujours été intéressé par le domaine de l'investissement ? Êtes-vous prêt à franchir une nouvelle étape dans votre carrière ? Vous parlez couramment l'anglais et le français ? Vous aimez donner des conseils et résoudre des problèmes ?Si vous avez répondu "oui", alors c'est peut-être l'opportunité que vous recherchiez.Poste : Spécialiste du service à la clientèle en matière d'investissement - Poste permanent Temps pleinsLocalisation : Travailler temporairement à domicile en raison du Covid-19.Doit être à proximité de Toronto ou de ses environs.Obligation d'aller au bureau au moins une fois par semainePrès de la gare UnionHeures d'ouverture :Lundi - Vendredi, de 8am à 8pmDate de début: Avril 2022Avantages- Salaire compétitif à partir de 46 000$ ou plus selon votre expérience- Poste permanent- Télétravail - Heures de travail à temps plein garanties de jour de semaine- Un excellent parcours professionnel pour le secteur financier- Croissance et opportunités de développement- Prestations et vacances- Travailler pour une entreprise réputée- Une équipe et une culture d'entreprise exceptionnelleResponsabilitésLes responsabilités du spécialiste en investissement bilingue (anglais/français) comprennent (mais ne sont pas limitées à)- Être le principal contact des conseillers/investisseurs pour fournir des informations et des solutions aux questions relatives aux comptes, aux transactions, aux procédures et aux produits, principalement par téléphone, conformément aux normes de niveau de service établies.- Gérer les appels en anglais et en français- Fournir un soutien aux comptes d'investissement autogérés- Offrir une excellente expérience de service à la clientèle- Promouvoir une réputation positive de l'entrepriseQualifications- Excellentes aptitudes à communiquer en anglais et français- Doit avoir un diplôme d'études collégiales ou un diplôme universitaire- Solides compétences en informatique et en claviers- Une expérience préalable en matière de service à la clientèle ou de centre d'appel dans le domaine financier est requise- Capacité à travailler sous pression et à s'adapter- Un comportement positif et professionnel- Avoir de l'expérience dans le domaine financier, atout si vous avez une expérience de spécialiste en investissement SommaireComment faire une demande :Ce poste ne sera pas disponible longtemps ! Les entretiens ont lieu maintenant !Si vous ou quelqu'un que vous connaissez est intéressé par cette opportunité, veuillez postuler en suivant l'une des options suivantes :1. postulez en ligne sur www.randstad.ca ou2. envoyez votre CV à jour à navpreet.sandhu@randstad.ca & luda.zadorovich@randstad.ca et ajoutez l'objet : "Spécialiste en investissement bilingue - Toronto".Randstad Canada s'engage à favoriser une main-d'œuvre représentative de toutes les populations du Canada. Nous nous engageons en conséquence à développer et à mettre en œuvre des stratégies pour promouvoir l'équité, la diversité et l'inclusion dans toutes nos sphères d'activité en examinant nos politiques, pratiques et systèmes internes tout au long du cycle de vie de notre main-d'œuvre, y compris au niveau du recrutement, de la rétention et de l'avancement pour tout individu. En plus de notre profond engagement sur le respect des principes des droits de la personne, nous nous engageons à prendre toute mesure positive pour influer sur les changements à mettre en place en vue de garantir la participation de tout individu dans le monde du travail et ce, sans obstacle, systémique ou autre, en particulier pour les groupes en quête d'équité généralement sous-représentés dans la main-d'œuvre au Canada, y compris les personnes qui s'identifient comme femmes ou personnes non-binaires/non conformes au genre, les Peuples et communautés autochtones, les personnes en situation de handicap (visible ou invisible), les personnes faisant partie des minorités visibles, les personnes racisées et des communautés LGBTQ2+.Randstad Canada s'engage à créer et à maintenir un milieu de travail inclusif et accessible pour toutes les personnes candidates et employés en soutenant leurs besoins d'accessibilité et d'accommodation tout au long du cycle de vie de l'emploi. Nous demandons à toutes les personnes demandeuses d'emploi de bien vouloir identifier leurs besoins en matière d'accommodation en envoyant un courriel à accessibilite@randstad.ca pour s'assurer de leur capacité à participer pleinement au processus d'entrevue.
    • toronto, ontario
    • permanent
    • $46,000 - $49,000 per year
    Are you passionate about finance? Have you always been interested in the investment field? Are you ready to take the next step in your career? Are you fluent in English and French? Do you enjoy giving advice and solving problems?If you answered "yes", then this may be the opportunity you've been looking for.Position: Investment Client Service Specialist - Permanent position Full timeLocation: Work from home temporarily due to Covid-19.Go in office minimum once a weekSteps away from Union Station TorontoHours of operation:Monday - Friday, 8am to 8pmSchedule provided 6 weeks in advanceStart Date: April 2022Advantages- Competitive salary starting at $46,000 or more depending on your experience- Permanent position- Telecommuting - Guaranteed full-time weekday hours- An excellent career path for the financial sector- Growth and development opportunities- Benefits and vacation time- Work for a reputable company- Great team and cultureResponsibilitiesThe responsibilities of the bilingual (English/French) Investment Specialist include (but are not limited to)- Be the primary contact for financial advisors/investors to provide information and solutions to account, transaction, procedural and product related questions, primarily by telephone, in accordance with established service level standards.- Handle calls in English and French- Provide support to self-directed investment accounts- Provide an excellent customer service experience- Promote a positive corporate reputationQualifications- Excellent communication skills in English and French (BOTH IS REQUIRED)- Must have a college dimploma or university degree- Strong computer and keyboarding skills- Previous customer service or call center experience in the financial industry is required- Ability to work under pressure and adapt- Experience in the financial industry is an asset if you have experience as an investment specialist SummaryHow to apply:This position will not be available for long! Interviews are happening now!If you or someone you know is interested in this opportunity, please apply through one of the following options:1. apply online at www.randstad.ca or2. send your updated resume to anastasia.kourniotis@randstad.ca OR andrea.francis@randstad.ca with add the subject line: "Bilingual Investment Specialist - Toronto".ONLY QUALIFIED BILINGUAL (FRENCH& ENGLISH) CANDIDATES WILL BE CONTACTEDRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you passionate about finance? Have you always been interested in the investment field? Are you ready to take the next step in your career? Are you fluent in English and French? Do you enjoy giving advice and solving problems?If you answered "yes", then this may be the opportunity you've been looking for.Position: Investment Client Service Specialist - Permanent position Full timeLocation: Work from home temporarily due to Covid-19.Go in office minimum once a weekSteps away from Union Station TorontoHours of operation:Monday - Friday, 8am to 8pmSchedule provided 6 weeks in advanceStart Date: April 2022Advantages- Competitive salary starting at $46,000 or more depending on your experience- Permanent position- Telecommuting - Guaranteed full-time weekday hours- An excellent career path for the financial sector- Growth and development opportunities- Benefits and vacation time- Work for a reputable company- Great team and cultureResponsibilitiesThe responsibilities of the bilingual (English/French) Investment Specialist include (but are not limited to)- Be the primary contact for financial advisors/investors to provide information and solutions to account, transaction, procedural and product related questions, primarily by telephone, in accordance with established service level standards.- Handle calls in English and French- Provide support to self-directed investment accounts- Provide an excellent customer service experience- Promote a positive corporate reputationQualifications- Excellent communication skills in English and French (BOTH IS REQUIRED)- Must have a college dimploma or university degree- Strong computer and keyboarding skills- Previous customer service or call center experience in the financial industry is required- Ability to work under pressure and adapt- Experience in the financial industry is an asset if you have experience as an investment specialist SummaryHow to apply:This position will not be available for long! Interviews are happening now!If you or someone you know is interested in this opportunity, please apply through one of the following options:1. apply online at www.randstad.ca or2. send your updated resume to anastasia.kourniotis@randstad.ca OR andrea.francis@randstad.ca with add the subject line: "Bilingual Investment Specialist - Toronto".ONLY QUALIFIED BILINGUAL (FRENCH& ENGLISH) CANDIDATES WILL BE CONTACTEDRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • gloucester, ontario
    • contract
    Have you always wanted to be able to make a real difference in people’s lives? Do you have strong customer service skills and thrive in a fast-paced environment? Are you the type of person who loves putting puzzle pieces together in order to create a seamless day? Have you been looking for a change in careers? This might be just the opportunity for you!We are looking for a Bilingual Dispatcher to become part of a great team in Ottawa East. In this role, you’ll be a very important part of the day-to-day operation of the company. You’ll need to be able to think on your feet, remain cool-headed in a crisis, and juggle multiple priorities seamlessly. You’ll be spending your time dealing with drivers and customers and will be arranging and following up on service calls. Specific experience with dispatching is not required, but you do need to be willing to learn and be adaptable at the same time. Construction industry knowledge is also considered an asset but not required. AdvantagesWhat’s in it for you?- Pay range starting at 21-22$/hr-Monday-Friday day shifts from 10 am to 7pm-growth opportunities available with a reputable company-accessible by transit-free parking on siteResponsibilitiesWhat you will be doing here:-Monitors and tracks progress of drivers, using a 2-way radio, throughout the work day in order to ensure timely completion of assigned routes-Assigns commercial pickups to appropriate waste collection routes-Updates and maintains all assigned line of business routes in TRUX system-Prints and disperses route sheets to drivers as needed-Service as a single point of contact for all internal and external customers-Respond to customer inquiries – via phone and email and resolve customer billing problems through account corrections  -Liaise with internal teams to determine service requirements, resolve problems or complaintsQualificationsWhat you’ll bring to the role: 2-3 years of customer service/office experience2-3 years of transport or dispatch experiencePleasant demeanor over the phone and emails  Excellent time management and prioritization skills  Strong working knowledge of Microsoft Office, TRUX  Strong written and oral communication skills - Bilingualism in English and French will be considered a strong Asset Critical and logical thinking skillsSummaryIf you are interested in this position, we invite you to apply directly to this posting or send an email to callcentreottawa@randstad.ca with the subject line "Dispatch"We appreciate all applications; however, we will only be reaching out to those who meet the qualifications.Please visit www.randstad.ca for all of the roles currently open at Randstad!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Have you always wanted to be able to make a real difference in people’s lives? Do you have strong customer service skills and thrive in a fast-paced environment? Are you the type of person who loves putting puzzle pieces together in order to create a seamless day? Have you been looking for a change in careers? This might be just the opportunity for you!We are looking for a Bilingual Dispatcher to become part of a great team in Ottawa East. In this role, you’ll be a very important part of the day-to-day operation of the company. You’ll need to be able to think on your feet, remain cool-headed in a crisis, and juggle multiple priorities seamlessly. You’ll be spending your time dealing with drivers and customers and will be arranging and following up on service calls. Specific experience with dispatching is not required, but you do need to be willing to learn and be adaptable at the same time. Construction industry knowledge is also considered an asset but not required. AdvantagesWhat’s in it for you?- Pay range starting at 21-22$/hr-Monday-Friday day shifts from 10 am to 7pm-growth opportunities available with a reputable company-accessible by transit-free parking on siteResponsibilitiesWhat you will be doing here:-Monitors and tracks progress of drivers, using a 2-way radio, throughout the work day in order to ensure timely completion of assigned routes-Assigns commercial pickups to appropriate waste collection routes-Updates and maintains all assigned line of business routes in TRUX system-Prints and disperses route sheets to drivers as needed-Service as a single point of contact for all internal and external customers-Respond to customer inquiries – via phone and email and resolve customer billing problems through account corrections  -Liaise with internal teams to determine service requirements, resolve problems or complaintsQualificationsWhat you’ll bring to the role: 2-3 years of customer service/office experience2-3 years of transport or dispatch experiencePleasant demeanor over the phone and emails  Excellent time management and prioritization skills  Strong working knowledge of Microsoft Office, TRUX  Strong written and oral communication skills - Bilingualism in English and French will be considered a strong Asset Critical and logical thinking skillsSummaryIf you are interested in this position, we invite you to apply directly to this posting or send an email to callcentreottawa@randstad.ca with the subject line "Dispatch"We appreciate all applications; however, we will only be reaching out to those who meet the qualifications.Please visit www.randstad.ca for all of the roles currently open at Randstad!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • scarborough, ontario
    • permanent
    • $50,000 per year
    A global leader in merchant services is looking to add Bilingual Outbound account specialists for a full-time permanent position for the Scarborough team.Are you someone who is reliable and punctual? Do you have a positive attitude and handle stress well? Are you tech-savvy and a quick learner? If you answered yes to these questions, the Bilingual Customer Service Representative (French & English) position may be a great fit for you!Start Date: May 23rdHours of operation:Monday- Friday 8 am-6pm Training for the first 4 weeksSalary: $50,000Hybrid model- Must be able to go into the office located in ScarboroughAdvantages2 weeks vacation, 3 weeks after 2 years10 Sick days ( prorated)Extended health benefitsHome office allowanceCasual dressTuition reimbursement Internal opportunitiesResponsibilities- Responding to French emails from merchants and internal/external clients- Making outbound calls to merchants for internal escalated issues/inquiries- Handling French KYC/AML documentation requests- Making French outbound calls for Bank Account Changes- Escalations of any issues that cannot be resolved- Liaising with other areas of the organization to provide timely resolutions to clients- Able to work in a dynamic and fast-paced environmentQualifications- Minimum 2 years of customer service experience- High school diploma equivalent- Post-secondary education is considered an asset - Excellent verbal and written French and English communication skills- Self-motivated, able to work with minimal supervision, and performs well in a team environment- Knowledge of MS Office, basic internet troubleshooting skills- Ability to navigate between different applications/tools- Knowledge of payment processing industry and related products/procedures- High school diploma equivalent- Post-secondary education is considered an asset SummaryTo apply please email your resume directly to luda.zadorovich@randstad.ca with the subject line "Bilingual Outbound Account Specialist - North York"All qualified Bilingual (FRENCH & ENGLISH) candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    A global leader in merchant services is looking to add Bilingual Outbound account specialists for a full-time permanent position for the Scarborough team.Are you someone who is reliable and punctual? Do you have a positive attitude and handle stress well? Are you tech-savvy and a quick learner? If you answered yes to these questions, the Bilingual Customer Service Representative (French & English) position may be a great fit for you!Start Date: May 23rdHours of operation:Monday- Friday 8 am-6pm Training for the first 4 weeksSalary: $50,000Hybrid model- Must be able to go into the office located in ScarboroughAdvantages2 weeks vacation, 3 weeks after 2 years10 Sick days ( prorated)Extended health benefitsHome office allowanceCasual dressTuition reimbursement Internal opportunitiesResponsibilities- Responding to French emails from merchants and internal/external clients- Making outbound calls to merchants for internal escalated issues/inquiries- Handling French KYC/AML documentation requests- Making French outbound calls for Bank Account Changes- Escalations of any issues that cannot be resolved- Liaising with other areas of the organization to provide timely resolutions to clients- Able to work in a dynamic and fast-paced environmentQualifications- Minimum 2 years of customer service experience- High school diploma equivalent- Post-secondary education is considered an asset - Excellent verbal and written French and English communication skills- Self-motivated, able to work with minimal supervision, and performs well in a team environment- Knowledge of MS Office, basic internet troubleshooting skills- Ability to navigate between different applications/tools- Knowledge of payment processing industry and related products/procedures- High school diploma equivalent- Post-secondary education is considered an asset SummaryTo apply please email your resume directly to luda.zadorovich@randstad.ca with the subject line "Bilingual Outbound Account Specialist - North York"All qualified Bilingual (FRENCH & ENGLISH) candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • scarborough, ontario
    • permanent
    • $47,500 per year
    A global leader in merchant services is looking to add Bilingual Customer Service Representatives for a full-time permanent position for the North York team.Are you someone who is reliable and punctual? Do you have a positive attitude and handle stress well? Are you tech-savvy and a quick learner? If you answered yes to these questions, the Bilingual Customer Service Representative (French & English) position may be a great fit for you!Start Date: May 23rdHours of operation:Monday- Friday 7am-12am (some weekends and holidays required)10% Overtime premium for afternoon shiftsTraining for the first 4 weeksSalary: $47,500Hybrid model- Must be able to go into the office located in North YorkAdvantages2 weeks vacation, 3 weeks after 2 years10 Sick days ( prorated)Extended health benefitsHome office allowanceCasual dressTuition reimbursement 10% Overtime premium for afternoon shiftsInternal opportunitiesResponsibilities- Answering and resolving calls from merchants- Troubleshooting technical problems to determine the root cause and provide viable solutions- Analyze transactions deposits, statements, and account information in order to resolve client issues- Maintaining a high level of knowledge surrounding new products, features, services, and processes- Escalations where appropriate- Liaising with other areas of the organization to provide timely resolutionsQualifications- Minimum 2 years of customer service experience- High school diploma equivalent- Post-secondary education is considered an asset - Excellent verbal and written French and English communication skills- Self-motivated, able to work with minimal supervision, and performs well in a team environment- Knowledge of MS Office, basic internet troubleshooting skills- Ability to navigate between different applications/tools- Knowledge of payment processing industry and related products/procedures- High school diploma equivalent- Post-secondary education is considered an asset SummaryTo apply please email your resume directly to luda.zadorovich@randstad.ca with the subject line "Bilingual Account Specialist - North York"All qualified Bilingual (FRENCH & ENGLISH) candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    A global leader in merchant services is looking to add Bilingual Customer Service Representatives for a full-time permanent position for the North York team.Are you someone who is reliable and punctual? Do you have a positive attitude and handle stress well? Are you tech-savvy and a quick learner? If you answered yes to these questions, the Bilingual Customer Service Representative (French & English) position may be a great fit for you!Start Date: May 23rdHours of operation:Monday- Friday 7am-12am (some weekends and holidays required)10% Overtime premium for afternoon shiftsTraining for the first 4 weeksSalary: $47,500Hybrid model- Must be able to go into the office located in North YorkAdvantages2 weeks vacation, 3 weeks after 2 years10 Sick days ( prorated)Extended health benefitsHome office allowanceCasual dressTuition reimbursement 10% Overtime premium for afternoon shiftsInternal opportunitiesResponsibilities- Answering and resolving calls from merchants- Troubleshooting technical problems to determine the root cause and provide viable solutions- Analyze transactions deposits, statements, and account information in order to resolve client issues- Maintaining a high level of knowledge surrounding new products, features, services, and processes- Escalations where appropriate- Liaising with other areas of the organization to provide timely resolutionsQualifications- Minimum 2 years of customer service experience- High school diploma equivalent- Post-secondary education is considered an asset - Excellent verbal and written French and English communication skills- Self-motivated, able to work with minimal supervision, and performs well in a team environment- Knowledge of MS Office, basic internet troubleshooting skills- Ability to navigate between different applications/tools- Knowledge of payment processing industry and related products/procedures- High school diploma equivalent- Post-secondary education is considered an asset SummaryTo apply please email your resume directly to luda.zadorovich@randstad.ca with the subject line "Bilingual Account Specialist - North York"All qualified Bilingual (FRENCH & ENGLISH) candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • ottawa, ontario
    • permanent
    Are you an experienced Call Centre or Customer Service Supervisor looking for your next challenge? Are you passionate about helping others? Are you a leader, geared towards the success of your team? If so, we have the role for you! We are currently looking for a Call Centre Supervisor to join an awesome team, based in the downtown core of Ottawa. The candidate we are searching for has the ability, desire, and experience to develop processes, to lead, support, and mentor others, as well as perform the tasks associated with the Contact Centre. Being able to establish strong and positive relationships with the team is a crucial aspect of the position. The supervisor will be expected to influence and coach their direct reports on the policies, procedures, and quality of the call center. AdvantagesWhy you’ll love working here:Fixed schedule, Monday to Friday, no weekends- currently contact centre hours are 8:00am to 5:00pm, full hours to resume eventually from 8:00am to 9:00pm. 90% remote work Competitive salary, from 45K-55K depending on experienceComprehensive vacation and benefits packageAccessible by bus and train, in the heart of the Ottawa ResponsibilitiesKey Responsibilities: Assist the contact centre Manager in all aspects of the call centre operationsUse your experience to coach direct reports, and handle escalationsAdapt, update and implement training materials, and provide remote training to the teamMaintain an energetic and successful work environment for your teamComplete monthly and annual performance reviews of your direct reportsProvide daily and monthly insight and reports on operationsQualificationsWhat you bring to the team: Bilingual in English and French is preferred5 + years of experience as a leader within a call center environmentEquivalent formal training, or education will be considered1+ years of experience in a third party environment considered an assetOutstanding leadership and communication skillsStrong knowledge of customer service quality assurance Strong interpersonal skillsSummaryIf you are interested in this role, or have any questions, kindly reach out to Paisley or Erin at 613-726-0220 ext. 4. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you an experienced Call Centre or Customer Service Supervisor looking for your next challenge? Are you passionate about helping others? Are you a leader, geared towards the success of your team? If so, we have the role for you! We are currently looking for a Call Centre Supervisor to join an awesome team, based in the downtown core of Ottawa. The candidate we are searching for has the ability, desire, and experience to develop processes, to lead, support, and mentor others, as well as perform the tasks associated with the Contact Centre. Being able to establish strong and positive relationships with the team is a crucial aspect of the position. The supervisor will be expected to influence and coach their direct reports on the policies, procedures, and quality of the call center. AdvantagesWhy you’ll love working here:Fixed schedule, Monday to Friday, no weekends- currently contact centre hours are 8:00am to 5:00pm, full hours to resume eventually from 8:00am to 9:00pm. 90% remote work Competitive salary, from 45K-55K depending on experienceComprehensive vacation and benefits packageAccessible by bus and train, in the heart of the Ottawa ResponsibilitiesKey Responsibilities: Assist the contact centre Manager in all aspects of the call centre operationsUse your experience to coach direct reports, and handle escalationsAdapt, update and implement training materials, and provide remote training to the teamMaintain an energetic and successful work environment for your teamComplete monthly and annual performance reviews of your direct reportsProvide daily and monthly insight and reports on operationsQualificationsWhat you bring to the team: Bilingual in English and French is preferred5 + years of experience as a leader within a call center environmentEquivalent formal training, or education will be considered1+ years of experience in a third party environment considered an assetOutstanding leadership and communication skillsStrong knowledge of customer service quality assurance Strong interpersonal skillsSummaryIf you are interested in this role, or have any questions, kindly reach out to Paisley or Erin at 613-726-0220 ext. 4. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • kingston, ontario
    • permanent
    • $42,000 - $45,000 per year
    The Client Service Representative supports client relationships by responding quickly and accurately to complex day-to-day risk and/or wealth management product inquiries and resolving difficulties. The Kingston/Ottawa Client Services team is responsible for providing bilingual services for the Eastern region. The teams provide cross-regional support where necessary and possible.Position: Customer Service - Bilingual - Financial 100% telecommuting Schedule: Must be available between 8:00 am - 8:00 pm Monday to Friday (rotating position)Advantages- Permanent position- Competitive salary, 42K to 45K per year- Weekday schedule (Monday to Friday) - 3 weeks vacation- Paid training- Complete social benefits- Paid sick days- 100% telecommuting Responsibilities- Respond to client requests submitted by phone, fax, email and voice mail- Research and collaborate with the appropriate subject matter expert to make a recommendation or decision on a solution- Enter and maintain information in computer systems- Provide information on field compensation inquiries and issues and producer documentation; escalate inquiries as needed.- Any other related customer service duties Qualifications- Be perfectly BILINGUAL (French and English) tests will be done during the interview process- Be available to work from home, on a schedule that can vary from 8 am to 8 pm, Monday to Friday- Minimum of 3 to 5 years of proven experience in a live customer service environment, particularly in the insurance/financial services industry with individual insurance and investment products- Banking, insurance or investment experience an asset- Knowledge of MS Office Suite- Strong interest in telephone customer service SummaryIs this job for you? Is a permanent position in the financial field what you need?Please apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Please use "insurance csr" as the subjectOr contact Paisley at 613-726-0220 ext 4. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    The Client Service Representative supports client relationships by responding quickly and accurately to complex day-to-day risk and/or wealth management product inquiries and resolving difficulties. The Kingston/Ottawa Client Services team is responsible for providing bilingual services for the Eastern region. The teams provide cross-regional support where necessary and possible.Position: Customer Service - Bilingual - Financial 100% telecommuting Schedule: Must be available between 8:00 am - 8:00 pm Monday to Friday (rotating position)Advantages- Permanent position- Competitive salary, 42K to 45K per year- Weekday schedule (Monday to Friday) - 3 weeks vacation- Paid training- Complete social benefits- Paid sick days- 100% telecommuting Responsibilities- Respond to client requests submitted by phone, fax, email and voice mail- Research and collaborate with the appropriate subject matter expert to make a recommendation or decision on a solution- Enter and maintain information in computer systems- Provide information on field compensation inquiries and issues and producer documentation; escalate inquiries as needed.- Any other related customer service duties Qualifications- Be perfectly BILINGUAL (French and English) tests will be done during the interview process- Be available to work from home, on a schedule that can vary from 8 am to 8 pm, Monday to Friday- Minimum of 3 to 5 years of proven experience in a live customer service environment, particularly in the insurance/financial services industry with individual insurance and investment products- Banking, insurance or investment experience an asset- Knowledge of MS Office Suite- Strong interest in telephone customer service SummaryIs this job for you? Is a permanent position in the financial field what you need?Please apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Please use "insurance csr" as the subjectOr contact Paisley at 613-726-0220 ext 4. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • kingston, ontario
    • permanent
    • $42,000 - $45,000 per year
    Le représentant, service à la clientèle , soutient les relations avec les clients en répondant de manière rapide et précise aux demandes quotidiennes complexes en lien avec les produits de risque et/ou de gestion de patrimoine, ainsi qu’en résolvant les difficultés. L'équipe du Service à la clientèle de O est responsable de la prestation de services bilingues pour la région du Québec. Les équipes fournissent un appui régional croisé lorsque cela est nécessaire et possible.Poste : Service à la Clientèle - Bilingue - Domaine financier 100 % télétravail Horaire : Il faut être disponible entre 8h00 - 20h00 du Lundi au Vendredi (poste en rotation)Avantages- Poste permanent- Salaire compétitif, 42K à 45K par an- Horaire de semaine (lundi au vendredi) - 3 semaines de vacances- Formation payée- Avantages sociaux complets- Journées maladies payées- 100% télétravail Responsabilités- Répondre aux demandes soumises par les clients par téléphone, télécopieur, courriel et message vocal- Effectuer des recherches et collaborer avec l’expert en la matière pertinent afin de faire une recommandation ou de prendre une décision au sujet d’une solution- Entrer et maintenir des renseignements dans les systèmes informatiques- Fournir des informations sur les demandes de renseignements et les questions relatives à l'indemnisation sur le terrain et à la documentation du producteur ; transmettre les demandes de renseignements à un échelon supérieur selon les besoins.- Toutes autres tâches connexes au service à la clientèle Qualifications- Être parfaitement BILINGUE (français et anglais) des tests seront effectués lors du processus d'entrevue- Être disponible pour faire du télétravail, et ce, sur un horaire pouvant varier de 8 am à 8 pm du lundi au vendredi- Au minimum 3 à 5 ans d'expérience confirmée dans un milieu de service à la clientèle en direct, notamment dans le secteur de l'assurance/des services financiers avec les produits individuels d'assurance et de placement- Expérience bancaire, assurance ou placement un atout- Connaissance de la suite MS Office- Avoir un fort intérêt pour le service à la clientèle par téléphone SommaireCet emploi est fait pour vous ? Un poste permanent dans le domaine financier est ce qu'il vous faut ? Appliquez dès maintenant par courriel ou en ligne ; callcentreottawa@randstad.ca - S'il vous plait inscrire "insurance csr" dans le sujet de votre courriel Ou veuillez contacter Paisley au 613-726-0220 ext 4. Randstad Canada s'engage à favoriser une main-d'œuvre représentative de toutes les populations du Canada. Nous nous engageons en conséquence à développer et à mettre en œuvre des stratégies pour promouvoir l'équité, la diversité et l'inclusion dans toutes nos sphères d'activité en examinant nos politiques, pratiques et systèmes internes tout au long du cycle de vie de notre main-d'œuvre, y compris au niveau du recrutement, de la rétention et de l'avancement pour tout individu. En plus de notre profond engagement sur le respect des principes des droits de la personne, nous nous engageons à prendre toute mesure positive pour influer sur les changements à mettre en place en vue de garantir la participation de tout individu dans le monde du travail et ce, sans obstacle, systémique ou autre, en particulier pour les groupes en quête d'équité généralement sous-représentés dans la main-d'œuvre au Canada, y compris les personnes qui s'identifient comme femmes ou personnes non-binaires/non conformes au genre, les Peuples et communautés autochtones, les personnes en situation de handicap (visible ou invisible), les personnes faisant partie des minorités visibles, les personnes racisées et des communautés LGBTQ2+.Randstad Canada s'engage à créer et à maintenir un milieu de travail inclusif et accessible pour toutes les personnes candidates et employés en soutenant leurs besoins d'accessibilité et d'accommodation tout au long du cycle de vie de l'emploi. Nous demandons à toutes les personnes demandeuses d'emploi de bien vouloir identifier leurs besoins en matière d'accommodation en envoyant un courriel à accessibilite@randstad.ca pour s'assurer de leur capacité à participer pleinement au processus d'entrevue.
    Le représentant, service à la clientèle , soutient les relations avec les clients en répondant de manière rapide et précise aux demandes quotidiennes complexes en lien avec les produits de risque et/ou de gestion de patrimoine, ainsi qu’en résolvant les difficultés. L'équipe du Service à la clientèle de O est responsable de la prestation de services bilingues pour la région du Québec. Les équipes fournissent un appui régional croisé lorsque cela est nécessaire et possible.Poste : Service à la Clientèle - Bilingue - Domaine financier 100 % télétravail Horaire : Il faut être disponible entre 8h00 - 20h00 du Lundi au Vendredi (poste en rotation)Avantages- Poste permanent- Salaire compétitif, 42K à 45K par an- Horaire de semaine (lundi au vendredi) - 3 semaines de vacances- Formation payée- Avantages sociaux complets- Journées maladies payées- 100% télétravail Responsabilités- Répondre aux demandes soumises par les clients par téléphone, télécopieur, courriel et message vocal- Effectuer des recherches et collaborer avec l’expert en la matière pertinent afin de faire une recommandation ou de prendre une décision au sujet d’une solution- Entrer et maintenir des renseignements dans les systèmes informatiques- Fournir des informations sur les demandes de renseignements et les questions relatives à l'indemnisation sur le terrain et à la documentation du producteur ; transmettre les demandes de renseignements à un échelon supérieur selon les besoins.- Toutes autres tâches connexes au service à la clientèle Qualifications- Être parfaitement BILINGUE (français et anglais) des tests seront effectués lors du processus d'entrevue- Être disponible pour faire du télétravail, et ce, sur un horaire pouvant varier de 8 am à 8 pm du lundi au vendredi- Au minimum 3 à 5 ans d'expérience confirmée dans un milieu de service à la clientèle en direct, notamment dans le secteur de l'assurance/des services financiers avec les produits individuels d'assurance et de placement- Expérience bancaire, assurance ou placement un atout- Connaissance de la suite MS Office- Avoir un fort intérêt pour le service à la clientèle par téléphone SommaireCet emploi est fait pour vous ? Un poste permanent dans le domaine financier est ce qu'il vous faut ? Appliquez dès maintenant par courriel ou en ligne ; callcentreottawa@randstad.ca - S'il vous plait inscrire "insurance csr" dans le sujet de votre courriel Ou veuillez contacter Paisley au 613-726-0220 ext 4. Randstad Canada s'engage à favoriser une main-d'œuvre représentative de toutes les populations du Canada. Nous nous engageons en conséquence à développer et à mettre en œuvre des stratégies pour promouvoir l'équité, la diversité et l'inclusion dans toutes nos sphères d'activité en examinant nos politiques, pratiques et systèmes internes tout au long du cycle de vie de notre main-d'œuvre, y compris au niveau du recrutement, de la rétention et de l'avancement pour tout individu. En plus de notre profond engagement sur le respect des principes des droits de la personne, nous nous engageons à prendre toute mesure positive pour influer sur les changements à mettre en place en vue de garantir la participation de tout individu dans le monde du travail et ce, sans obstacle, systémique ou autre, en particulier pour les groupes en quête d'équité généralement sous-représentés dans la main-d'œuvre au Canada, y compris les personnes qui s'identifient comme femmes ou personnes non-binaires/non conformes au genre, les Peuples et communautés autochtones, les personnes en situation de handicap (visible ou invisible), les personnes faisant partie des minorités visibles, les personnes racisées et des communautés LGBTQ2+.Randstad Canada s'engage à créer et à maintenir un milieu de travail inclusif et accessible pour toutes les personnes candidates et employés en soutenant leurs besoins d'accessibilité et d'accommodation tout au long du cycle de vie de l'emploi. Nous demandons à toutes les personnes demandeuses d'emploi de bien vouloir identifier leurs besoins en matière d'accommodation en envoyant un courriel à accessibilite@randstad.ca pour s'assurer de leur capacité à participer pleinement au processus d'entrevue.
    • north york, ontario
    • permanent
    • $50,000 per year
    A global leader in merchant services is looking to add Bilingual account specialists for their advanced technical support team for a full-time permanent position for the North York team.Are you someone who is reliable and punctual? Do you have a positive attitude and handle stress well? Are you tech-savvy and a quick learner? If you answered yes to these questions, the Bilingual Customer Service Representative (French & English) position may be a great fit for you!Start Date: March 28thHours of operation:Monday- Friday 8 am-10 pm Saturday & Sunday 8 am- 6 pmTraining for the first 4 weeksSalary: $50,000Hybrid model- Must be able to go into the office located in North YorkAdvantages2 weeks vacation, 3 weeks after 2 years10 Sick days ( prorated)Extended health benefitsHome office allowanceCasual dressTuition reimbursement Internal opportunitiesResponsibilities- Responding to external calls from merchants calling with e-commerce inquiries and internal calls from other teams- Respond to email inquiries from internal and external partners- Assist with special projects such as terminal software and hardware launches- Assist with training- Manage and complete technical escalations- Manage and complete French escalations (technical and non-technical)Qualifications- Minimum 2 years of customer service experience- High school diploma equivalent- Post-secondary education is considered an asset - Excellent verbal and written French and English communication skills- Self-motivated, able to work with minimal supervision, and performs well in a team environment- Knowledge of MS Office, basic internet troubleshooting skills- Experience with point of sale products is an asset- Knowledge of payment processing industry and related products/procedures- High school diploma equivalent- Post-secondary education is considered an asset SummaryTo apply please email your resume directly to luda.zadorovich@randstad.ca with the subject line "Bilingual Advanced Technical Support Specialist- North York"All qualified Bilingual (FRENCH & ENGLISH) candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    A global leader in merchant services is looking to add Bilingual account specialists for their advanced technical support team for a full-time permanent position for the North York team.Are you someone who is reliable and punctual? Do you have a positive attitude and handle stress well? Are you tech-savvy and a quick learner? If you answered yes to these questions, the Bilingual Customer Service Representative (French & English) position may be a great fit for you!Start Date: March 28thHours of operation:Monday- Friday 8 am-10 pm Saturday & Sunday 8 am- 6 pmTraining for the first 4 weeksSalary: $50,000Hybrid model- Must be able to go into the office located in North YorkAdvantages2 weeks vacation, 3 weeks after 2 years10 Sick days ( prorated)Extended health benefitsHome office allowanceCasual dressTuition reimbursement Internal opportunitiesResponsibilities- Responding to external calls from merchants calling with e-commerce inquiries and internal calls from other teams- Respond to email inquiries from internal and external partners- Assist with special projects such as terminal software and hardware launches- Assist with training- Manage and complete technical escalations- Manage and complete French escalations (technical and non-technical)Qualifications- Minimum 2 years of customer service experience- High school diploma equivalent- Post-secondary education is considered an asset - Excellent verbal and written French and English communication skills- Self-motivated, able to work with minimal supervision, and performs well in a team environment- Knowledge of MS Office, basic internet troubleshooting skills- Experience with point of sale products is an asset- Knowledge of payment processing industry and related products/procedures- High school diploma equivalent- Post-secondary education is considered an asset SummaryTo apply please email your resume directly to luda.zadorovich@randstad.ca with the subject line "Bilingual Advanced Technical Support Specialist- North York"All qualified Bilingual (FRENCH & ENGLISH) candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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