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    • pickering, ontario
    • permanent
    Êtes-vous passionné à l'idée de travailler avec le plus grand leader de l'industrie des services financiers? Êtes-vous passionné par la recherche de solutions rapides pour offrir un service de qualité à vos clients? Vous êtes féru de technologie et bilingue (anglais/français) ?Si vous avez répondu "oui" à l'une de ces questions, nous avons l'opportunité parfaite pour vous !Date de début : 24 maiHeures d'ouverture:Du lundi au vendredi de 7h à 12h (certains week-ends et jours fériés requis)10 % de prime pour les heures supplémentaires pour les quarts d'après-midiEntraînement les 4 premières semainesSalaire : À partir de 47 500 $Modèle hybride - Doit pouvoir se rendre au bureau situé à North YorkAvantages2 semaines de vacances, 3 semaines après 2 ans10 jours de maladiePrestations d'assurance-maladie complémentaireAllocation de bureau à domicileTenue décontractéeRemboursement des frais de scolarité10 % de prime pour les heures supplémentaires pour les quarts d'après-midiOpportunités internesResponsabilités- Répondre et résoudre les appels des commerçants- Dépannage des problèmes techniques pour déterminer la cause racine et fournir des solutions viables- Analyser les dépôts de transactions, les relevés et les informations de compte afin de résoudre les problèmes des clients- Maintenir un niveau élevé de connaissances sur les nouveaux produits, fonctionnalités, services et processus- Escalades le cas échéant- Assurer la liaison avec d'autres secteurs de l'organisation pour fournir des résolutions en temps opportunQualifications- Minimum 2 ans d'expérience en service à la clientèle- Équivalent diplôme d'études secondaires- Les études postsecondaires sont considérées comme un atout- Excellentes compétences en communication verbale et écrite en français et en anglais- Motivé, capable de travailler avec un minimum de supervision et performant dans un environnement d'équipe- Connaissance de MS Office, compétences de base en dépannage Internet- Capacité à naviguer entre différentes applications/outils- Connaissance de l'industrie du traitement des paiements et des produits/procédures connexes- Équivalent diplôme d'études secondaires- Les études postsecondaires sont considérées comme un atoutSommaireCe poste est ouvert pour un temps limité seulement, avec des entretiens qui ont lieu maintenant !Voici comment vous pouvez postuler :- Postulez directement sur randstad.ca- Envoyez votre curriculum vitae par courriel àr riya.gupta@randstad.ca avec comme objet "Spécialiste de compte bilingue"Randstad Canada s'engage à favoriser une main-d'œuvre représentative de toutes les populations du Canada. Nous nous engageons en conséquence à développer et à mettre en œuvre des stratégies pour promouvoir l'équité, la diversité et l'inclusion dans toutes nos sphères d'activité en examinant nos politiques, pratiques et systèmes internes tout au long du cycle de vie de notre main-d'œuvre, y compris au niveau du recrutement, de la rétention et de l'avancement pour tout individu. En plus de notre profond engagement sur le respect des principes des droits de la personne, nous nous engageons à prendre toute mesure positive pour influer sur les changements à mettre en place en vue de garantir la participation de tout individu dans le monde du travail et ce, sans obstacle, systémique ou autre, en particulier pour les groupes en quête d'équité généralement sous-représentés dans la main-d'œuvre au Canada, y compris les personnes qui s'identifient comme femmes ou personnes non-binaires/non conformes au genre, les Peuples et communautés autochtones, les personnes en situation de handicap (visible ou invisible), les personnes faisant partie des minorités visibles, les personnes racisées et des communautés LGBTQ2+.Randstad Canada s'engage à créer et à maintenir un milieu de travail inclusif et accessible pour toutes les personnes candidates et employés en soutenant leurs besoins d'accessibilité et d'accommodation tout au long du cycle de vie de l'emploi. Nous demandons à toutes les personnes demandeuses d'emploi de bien vouloir identifier leurs besoins en matière d'accommodation en envoyant un courriel à accessibilite@randstad.ca pour s'assurer de leur capacité à participer pleinement au processus d'entrevue.
    Êtes-vous passionné à l'idée de travailler avec le plus grand leader de l'industrie des services financiers? Êtes-vous passionné par la recherche de solutions rapides pour offrir un service de qualité à vos clients? Vous êtes féru de technologie et bilingue (anglais/français) ?Si vous avez répondu "oui" à l'une de ces questions, nous avons l'opportunité parfaite pour vous !Date de début : 24 maiHeures d'ouverture:Du lundi au vendredi de 7h à 12h (certains week-ends et jours fériés requis)10 % de prime pour les heures supplémentaires pour les quarts d'après-midiEntraînement les 4 premières semainesSalaire : À partir de 47 500 $Modèle hybride - Doit pouvoir se rendre au bureau situé à North YorkAvantages2 semaines de vacances, 3 semaines après 2 ans10 jours de maladiePrestations d'assurance-maladie complémentaireAllocation de bureau à domicileTenue décontractéeRemboursement des frais de scolarité10 % de prime pour les heures supplémentaires pour les quarts d'après-midiOpportunités internesResponsabilités- Répondre et résoudre les appels des commerçants- Dépannage des problèmes techniques pour déterminer la cause racine et fournir des solutions viables- Analyser les dépôts de transactions, les relevés et les informations de compte afin de résoudre les problèmes des clients- Maintenir un niveau élevé de connaissances sur les nouveaux produits, fonctionnalités, services et processus- Escalades le cas échéant- Assurer la liaison avec d'autres secteurs de l'organisation pour fournir des résolutions en temps opportunQualifications- Minimum 2 ans d'expérience en service à la clientèle- Équivalent diplôme d'études secondaires- Les études postsecondaires sont considérées comme un atout- Excellentes compétences en communication verbale et écrite en français et en anglais- Motivé, capable de travailler avec un minimum de supervision et performant dans un environnement d'équipe- Connaissance de MS Office, compétences de base en dépannage Internet- Capacité à naviguer entre différentes applications/outils- Connaissance de l'industrie du traitement des paiements et des produits/procédures connexes- Équivalent diplôme d'études secondaires- Les études postsecondaires sont considérées comme un atoutSommaireCe poste est ouvert pour un temps limité seulement, avec des entretiens qui ont lieu maintenant !Voici comment vous pouvez postuler :- Postulez directement sur randstad.ca- Envoyez votre curriculum vitae par courriel àr riya.gupta@randstad.ca avec comme objet "Spécialiste de compte bilingue"Randstad Canada s'engage à favoriser une main-d'œuvre représentative de toutes les populations du Canada. Nous nous engageons en conséquence à développer et à mettre en œuvre des stratégies pour promouvoir l'équité, la diversité et l'inclusion dans toutes nos sphères d'activité en examinant nos politiques, pratiques et systèmes internes tout au long du cycle de vie de notre main-d'œuvre, y compris au niveau du recrutement, de la rétention et de l'avancement pour tout individu. En plus de notre profond engagement sur le respect des principes des droits de la personne, nous nous engageons à prendre toute mesure positive pour influer sur les changements à mettre en place en vue de garantir la participation de tout individu dans le monde du travail et ce, sans obstacle, systémique ou autre, en particulier pour les groupes en quête d'équité généralement sous-représentés dans la main-d'œuvre au Canada, y compris les personnes qui s'identifient comme femmes ou personnes non-binaires/non conformes au genre, les Peuples et communautés autochtones, les personnes en situation de handicap (visible ou invisible), les personnes faisant partie des minorités visibles, les personnes racisées et des communautés LGBTQ2+.Randstad Canada s'engage à créer et à maintenir un milieu de travail inclusif et accessible pour toutes les personnes candidates et employés en soutenant leurs besoins d'accessibilité et d'accommodation tout au long du cycle de vie de l'emploi. Nous demandons à toutes les personnes demandeuses d'emploi de bien vouloir identifier leurs besoins en matière d'accommodation en envoyant un courriel à accessibilite@randstad.ca pour s'assurer de leur capacité à participer pleinement au processus d'entrevue.
    • pickering, ontario
    • permanent
    Are you passionate about working with the top leader in the financial services industry? Are you passionate about finding quick solutions to provide quality service to your clients? Are you tech-savvy and Bilingual (English/French)? If you answered “yes” to any of these questions, then we have the perfect opportunity for you! Start Date: May 24thHours of operation:Monday- Friday 7am-12am (some weekends and holidays required)10% Overtime premium for afternoon shiftsTraining for the first 4 weeksSalary: Starting at $47,500Hybrid model- Must be able to go into the office located in North YorkAdvantagesAdvantages:2 weeks vacation, 3 weeks after 2 years10 Sick daysExtended health benefitsHome office allowanceCasual dressTuition reimbursement 10% Overtime premium for afternoon shiftsInternal opportunitiesResponsibilitiesResponsibilities: - Answering and resolving calls from merchants- Troubleshooting technical problems to determine the root cause and provide viable solutions- Analyze transactions deposits, statements, and account information in order to resolve client issues- Maintaining a high level of knowledge surrounding new products, features, services, and processes- Escalations where appropriate- Liaising with other areas of the organization to provide timely resolutionsQualificationsQualification:- Minimum 2 years of customer service experience- High school diploma equivalent- Post-secondary education is considered an asset - Excellent verbal and written French and English communication skills- Self-motivated, able to work with minimal supervision, and performs well in a team environment- Knowledge of MS Office, basic internet troubleshooting skills- Ability to navigate between different applications/tools- Knowledge of payment processing industry and related products/procedures- High school diploma equivalent- Post-secondary education is considered an asset SummaryThis position is opened for a limited time only, with interviews happening now!Here's how you can apply:- Apply directly on randstad.ca- Email your resume to riya.gupta@randstad.ca with subject line "Bilingual Account Specialist"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    Are you passionate about working with the top leader in the financial services industry? Are you passionate about finding quick solutions to provide quality service to your clients? Are you tech-savvy and Bilingual (English/French)? If you answered “yes” to any of these questions, then we have the perfect opportunity for you! Start Date: May 24thHours of operation:Monday- Friday 7am-12am (some weekends and holidays required)10% Overtime premium for afternoon shiftsTraining for the first 4 weeksSalary: Starting at $47,500Hybrid model- Must be able to go into the office located in North YorkAdvantagesAdvantages:2 weeks vacation, 3 weeks after 2 years10 Sick daysExtended health benefitsHome office allowanceCasual dressTuition reimbursement 10% Overtime premium for afternoon shiftsInternal opportunitiesResponsibilitiesResponsibilities: - Answering and resolving calls from merchants- Troubleshooting technical problems to determine the root cause and provide viable solutions- Analyze transactions deposits, statements, and account information in order to resolve client issues- Maintaining a high level of knowledge surrounding new products, features, services, and processes- Escalations where appropriate- Liaising with other areas of the organization to provide timely resolutionsQualificationsQualification:- Minimum 2 years of customer service experience- High school diploma equivalent- Post-secondary education is considered an asset - Excellent verbal and written French and English communication skills- Self-motivated, able to work with minimal supervision, and performs well in a team environment- Knowledge of MS Office, basic internet troubleshooting skills- Ability to navigate between different applications/tools- Knowledge of payment processing industry and related products/procedures- High school diploma equivalent- Post-secondary education is considered an asset SummaryThis position is opened for a limited time only, with interviews happening now!Here's how you can apply:- Apply directly on randstad.ca- Email your resume to riya.gupta@randstad.ca with subject line "Bilingual Account Specialist"Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • scarborough, ontario
    • permanent
    • $50,000 per year
    A global leader in merchant services is looking to add Bilingual Outbound account specialists for a full-time permanent position for the Scarborough team.Are you someone who is reliable and punctual? Do you have a positive attitude and handle stress well? Are you tech-savvy and a quick learner? If you answered yes to these questions, the Bilingual Customer Service Representative (French & English) position may be a great fit for you!Start Date: May 23rdHours of operation:Monday- Friday 8 am-6pm Training for the first 4 weeksSalary: $50,000Hybrid model- Must be able to go into the office located in ScarboroughAdvantages2 weeks vacation, 3 weeks after 2 years10 Sick days ( prorated)Extended health benefitsHome office allowanceCasual dressTuition reimbursement Internal opportunitiesResponsibilities- Responding to French emails from merchants and internal/external clients- Making outbound calls to merchants for internal escalated issues/inquiries- Handling French KYC/AML documentation requests- Making French outbound calls for Bank Account Changes- Escalations of any issues that cannot be resolved- Liaising with other areas of the organization to provide timely resolutions to clients- Able to work in a dynamic and fast-paced environmentQualifications- Minimum 2 years of customer service experience- High school diploma equivalent- Post-secondary education is considered an asset - Excellent verbal and written French and English communication skills- Self-motivated, able to work with minimal supervision, and performs well in a team environment- Knowledge of MS Office, basic internet troubleshooting skills- Ability to navigate between different applications/tools- Knowledge of payment processing industry and related products/procedures- High school diploma equivalent- Post-secondary education is considered an asset SummaryTo apply please email your resume directly to luda.zadorovich@randstad.ca with the subject line "Bilingual Outbound Account Specialist - North York"All qualified Bilingual (FRENCH & ENGLISH) candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    A global leader in merchant services is looking to add Bilingual Outbound account specialists for a full-time permanent position for the Scarborough team.Are you someone who is reliable and punctual? Do you have a positive attitude and handle stress well? Are you tech-savvy and a quick learner? If you answered yes to these questions, the Bilingual Customer Service Representative (French & English) position may be a great fit for you!Start Date: May 23rdHours of operation:Monday- Friday 8 am-6pm Training for the first 4 weeksSalary: $50,000Hybrid model- Must be able to go into the office located in ScarboroughAdvantages2 weeks vacation, 3 weeks after 2 years10 Sick days ( prorated)Extended health benefitsHome office allowanceCasual dressTuition reimbursement Internal opportunitiesResponsibilities- Responding to French emails from merchants and internal/external clients- Making outbound calls to merchants for internal escalated issues/inquiries- Handling French KYC/AML documentation requests- Making French outbound calls for Bank Account Changes- Escalations of any issues that cannot be resolved- Liaising with other areas of the organization to provide timely resolutions to clients- Able to work in a dynamic and fast-paced environmentQualifications- Minimum 2 years of customer service experience- High school diploma equivalent- Post-secondary education is considered an asset - Excellent verbal and written French and English communication skills- Self-motivated, able to work with minimal supervision, and performs well in a team environment- Knowledge of MS Office, basic internet troubleshooting skills- Ability to navigate between different applications/tools- Knowledge of payment processing industry and related products/procedures- High school diploma equivalent- Post-secondary education is considered an asset SummaryTo apply please email your resume directly to luda.zadorovich@randstad.ca with the subject line "Bilingual Outbound Account Specialist - North York"All qualified Bilingual (FRENCH & ENGLISH) candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    • scarborough, ontario
    • permanent
    • $47,500 per year
    A global leader in merchant services is looking to add Bilingual Customer Service Representatives for a full-time permanent position for the North York team.Are you someone who is reliable and punctual? Do you have a positive attitude and handle stress well? Are you tech-savvy and a quick learner? If you answered yes to these questions, the Bilingual Customer Service Representative (French & English) position may be a great fit for you!Start Date: May 23rdHours of operation:Monday- Friday 7am-12am (some weekends and holidays required)10% Overtime premium for afternoon shiftsTraining for the first 4 weeksSalary: $47,500Hybrid model- Must be able to go into the office located in North YorkAdvantages2 weeks vacation, 3 weeks after 2 years10 Sick days ( prorated)Extended health benefitsHome office allowanceCasual dressTuition reimbursement 10% Overtime premium for afternoon shiftsInternal opportunitiesResponsibilities- Answering and resolving calls from merchants- Troubleshooting technical problems to determine the root cause and provide viable solutions- Analyze transactions deposits, statements, and account information in order to resolve client issues- Maintaining a high level of knowledge surrounding new products, features, services, and processes- Escalations where appropriate- Liaising with other areas of the organization to provide timely resolutionsQualifications- Minimum 2 years of customer service experience- High school diploma equivalent- Post-secondary education is considered an asset - Excellent verbal and written French and English communication skills- Self-motivated, able to work with minimal supervision, and performs well in a team environment- Knowledge of MS Office, basic internet troubleshooting skills- Ability to navigate between different applications/tools- Knowledge of payment processing industry and related products/procedures- High school diploma equivalent- Post-secondary education is considered an asset SummaryTo apply please email your resume directly to luda.zadorovich@randstad.ca with the subject line "Bilingual Account Specialist - North York"All qualified Bilingual (FRENCH & ENGLISH) candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
    A global leader in merchant services is looking to add Bilingual Customer Service Representatives for a full-time permanent position for the North York team.Are you someone who is reliable and punctual? Do you have a positive attitude and handle stress well? Are you tech-savvy and a quick learner? If you answered yes to these questions, the Bilingual Customer Service Representative (French & English) position may be a great fit for you!Start Date: May 23rdHours of operation:Monday- Friday 7am-12am (some weekends and holidays required)10% Overtime premium for afternoon shiftsTraining for the first 4 weeksSalary: $47,500Hybrid model- Must be able to go into the office located in North YorkAdvantages2 weeks vacation, 3 weeks after 2 years10 Sick days ( prorated)Extended health benefitsHome office allowanceCasual dressTuition reimbursement 10% Overtime premium for afternoon shiftsInternal opportunitiesResponsibilities- Answering and resolving calls from merchants- Troubleshooting technical problems to determine the root cause and provide viable solutions- Analyze transactions deposits, statements, and account information in order to resolve client issues- Maintaining a high level of knowledge surrounding new products, features, services, and processes- Escalations where appropriate- Liaising with other areas of the organization to provide timely resolutionsQualifications- Minimum 2 years of customer service experience- High school diploma equivalent- Post-secondary education is considered an asset - Excellent verbal and written French and English communication skills- Self-motivated, able to work with minimal supervision, and performs well in a team environment- Knowledge of MS Office, basic internet troubleshooting skills- Ability to navigate between different applications/tools- Knowledge of payment processing industry and related products/procedures- High school diploma equivalent- Post-secondary education is considered an asset SummaryTo apply please email your resume directly to luda.zadorovich@randstad.ca with the subject line "Bilingual Account Specialist - North York"All qualified Bilingual (FRENCH & ENGLISH) candidates will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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