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    • saint john, new brunswick
    • contract
    We are looking for a few Customer and Technical Support Representatives for our client in the printing and telecommunications industry. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!You'll be able to provide quality customer service while solving problems and upselling solutions.Advantages- Work for a top-tier organization in the Global Corporation - $14 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Rotating 2 weeks on-site and 2 weeks remote- Work in Saint John, NB -Work full-time business hours on a 12-month assignmentWhen you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications-Post-Secondary Education is an asset-1-2 years of related experience preferred-Demonstrated Superior Customer Service Skills-Experience using Social Media technologies (Skype, Facetime, Google Duo)-Experience with Apple and Android devices to support video conferencing-Solid Problem-Solving Skills-Ability to communicate effectively – listening, written & verbal-Ability to deliver results independently and as a part of a team-Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Customer and Technical Support Representative role in Saint John, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    We are looking for a few Customer and Technical Support Representatives for our client in the printing and telecommunications industry. If you have strong technical and problem-solving skills with a passion for customer service, this role will be a great opportunity for you!You'll be able to provide quality customer service while solving problems and upselling solutions.Advantages- Work for a top-tier organization in the Global Corporation - $14 per hour- Monday to Friday- No weekends- Rotating shifts between 8am to 10pm- Rotating 2 weeks on-site and 2 weeks remote- Work in Saint John, NB -Work full-time business hours on a 12-month assignmentWhen you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.Responsibilities-Provide an Excellent Customer Experience-Solve Customer Hardware, Software, and Networking problems at first contact using multiple XeroxSystems and Software Tools-Proactively sell the benefits of diagnosing and resolving issues via Telephone, Video Conferencingand Web Chat-Resolve incoming Customer escalations through effective negotiation and escalate urgent issues tothe appropriate team as necessary-Resolve issues on the first call and engage escalated groups as appropriate-Contribute to knowledge systems to enhance solutions provided to customers-Ability to Execute processes unique to Major Account Customers to ensure Service Level Agreements are met-Interchange among a variety of internal systems and technologies-Provide feedback on Policies and Procedures to continuously improve customer experience-Maintain product knowledge-Meet and exceed performance targets-Represent the company to Customers in a Professional and Ethical mannerQualifications-Post-Secondary Education is an asset-1-2 years of related experience preferred-Demonstrated Superior Customer Service Skills-Experience using Social Media technologies (Skype, Facetime, Google Duo)-Experience with Apple and Android devices to support video conferencing-Solid Problem-Solving Skills-Ability to communicate effectively – listening, written & verbal-Ability to deliver results independently and as a part of a team-Strong Organizational, Prioritization & Time Management SkillsSummaryIf you're interested in the Customer and Technical Support Representative role in Saint John, please apply online at www.randstad.ca. Qualified candidates will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • north york, ontario
    • permanent
    Are you passionate about customer service? Do you enjoy working in a fast-paced environment? Are you good at problem-solving? Are you a quick learner? Are you bilingual in French and English? Then we have the job for YOU!Randstad is looking for Bilingual Customer Service Representatives to work for a well-known optical company in the North York area. This is a permanent, full time position, to find out more, read below.Type: Permanent Hours of Operation: Monday - Friday 9 am- 5:30 pm (No evenings or weekends!)Pay: $22.00 to $25.00 (Based on experience) Location: North York (Steeles and Jane)This is an in-office positionBenefits Vacation + Sick DaysAdvantages- Permanent - Full time, regular business hours - Competitive pay- North York Location- TTC and Highway accessible - Benefits - 2 weeks vacation + sick days - Employee discounts - Job stability Responsibilities- Taking inbound calls from customers and clients - Processing orders in the system - Ensuring orders are set out on time- Dealing with any returns or refunds if needed- Ensure customers are provided top-notch service Qualifications-Customer service experience - Bilingual in French and Engish- Tech Savvy- Good typing speed and data entry - Team Player - Driven and initiative - Ability to go above and beyondSummaryIf you are interested and would like to learn more, apply now!1) Apply Online2) Send a copy of your resume to andrea.francis@randstad.ca and/or anastasia.kourniotis@randstad.ca and mention "Bilingual Customer Service Representative - North York"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about customer service? Do you enjoy working in a fast-paced environment? Are you good at problem-solving? Are you a quick learner? Are you bilingual in French and English? Then we have the job for YOU!Randstad is looking for Bilingual Customer Service Representatives to work for a well-known optical company in the North York area. This is a permanent, full time position, to find out more, read below.Type: Permanent Hours of Operation: Monday - Friday 9 am- 5:30 pm (No evenings or weekends!)Pay: $22.00 to $25.00 (Based on experience) Location: North York (Steeles and Jane)This is an in-office positionBenefits Vacation + Sick DaysAdvantages- Permanent - Full time, regular business hours - Competitive pay- North York Location- TTC and Highway accessible - Benefits - 2 weeks vacation + sick days - Employee discounts - Job stability Responsibilities- Taking inbound calls from customers and clients - Processing orders in the system - Ensuring orders are set out on time- Dealing with any returns or refunds if needed- Ensure customers are provided top-notch service Qualifications-Customer service experience - Bilingual in French and Engish- Tech Savvy- Good typing speed and data entry - Team Player - Driven and initiative - Ability to go above and beyondSummaryIf you are interested and would like to learn more, apply now!1) Apply Online2) Send a copy of your resume to andrea.francis@randstad.ca and/or anastasia.kourniotis@randstad.ca and mention "Bilingual Customer Service Representative - North York"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • longueuil, québec
    • contract
    • $16.50 per hour
    You want to be a part of an organization that cares about other's people well-being? You have great communication skills, give importance to every details and like to work in a fast paced environment? This position is for you! Salary: 16,50$ an hourSchedule: You have to be available everyday between 11AM and 11PMLocation: LongueuilDuration: 1 monthAdvantagesHere are the benefits of working as a Customer service agent: - Workplace that prioritizes your safety and health; - Continuous learning environment;- Great opportunity to further develop your customer service skills.ResponsibilitiesYour responsibilities as a Customer service agent will be: - Answering and making calls;- Provide a quality customer service in all situations;- Guide, inform and reassure vulnerable clients by remaining calm and communicating well;- Do data entry following the procedures- Meet the requirements regarding the times of the calls and other goals.QualificationsWe are interested in meeting with you if you have the following skills: - You have strong communication skills in the English language (both verbal and written);- You are available full time from Monday to Sunday, between 11AM and 11PM;- You can go work from the office in Longueuil;- You are comfortable with technology;- You like working in a fast paced environment and can work well under pressure; - You have no difficulties adapting to every kind of situation;- You have call center experience (an asset).SummarySalary: 16,50$ an hourSchedule: You have to be available everyday between 11AM and 11PMLocation: LongueuilDuration: 1 monthIf you are interested in this position don't hesitate to apply or to write an email with your updated resume to : florence.lefebvre@randstad.ca and sefika.yelozbek@randstad.ca. If you know someone that could be interested you can also forward their resume to the email addresses written above. Looking forward to talking with you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    You want to be a part of an organization that cares about other's people well-being? You have great communication skills, give importance to every details and like to work in a fast paced environment? This position is for you! Salary: 16,50$ an hourSchedule: You have to be available everyday between 11AM and 11PMLocation: LongueuilDuration: 1 monthAdvantagesHere are the benefits of working as a Customer service agent: - Workplace that prioritizes your safety and health; - Continuous learning environment;- Great opportunity to further develop your customer service skills.ResponsibilitiesYour responsibilities as a Customer service agent will be: - Answering and making calls;- Provide a quality customer service in all situations;- Guide, inform and reassure vulnerable clients by remaining calm and communicating well;- Do data entry following the procedures- Meet the requirements regarding the times of the calls and other goals.QualificationsWe are interested in meeting with you if you have the following skills: - You have strong communication skills in the English language (both verbal and written);- You are available full time from Monday to Sunday, between 11AM and 11PM;- You can go work from the office in Longueuil;- You are comfortable with technology;- You like working in a fast paced environment and can work well under pressure; - You have no difficulties adapting to every kind of situation;- You have call center experience (an asset).SummarySalary: 16,50$ an hourSchedule: You have to be available everyday between 11AM and 11PMLocation: LongueuilDuration: 1 monthIf you are interested in this position don't hesitate to apply or to write an email with your updated resume to : florence.lefebvre@randstad.ca and sefika.yelozbek@randstad.ca. If you know someone that could be interested you can also forward their resume to the email addresses written above. Looking forward to talking with you!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • montreal, québec
    • contract
    • $15.00 per hour
    Nous sommes à la recherche de plusieurs agents de service à la clientèle dans le domaine des assurances. Dans ce rôle, vous serez le premier contact avec les clients assurés. Pas de vente, uniquement des appels entrants. Votre tâche sera donc d’offrir un excellent service à la clientèle en étant à l’écoute des clients et en répondant à leurs questions. Agent du service clientèleDurée: temps plein - contrat d'environ 2 mois : travail de la maison, formation sur place;Emplacement : Centre-ville près du métro McGill Vous devez être disponible pour travailler du lundi au vendredi, de 9h00 à 20h00 (37,5 heures par semaine). Salaire : 15$ de l'heure + Bonus de 250$ à la fin du contrat Langues : bilingue ou unilingue : anglais / français Début: 6 décembre AvantagesPourquoi voudriez-vous avoir cette opportunité en tant que représentant au service clientèle ?- Rejoignez un lieu de travail dynamique et en pleine croissance- Mentorat et possibilité de croissance- Bonus de 250 $ à la fin du contrat - Formation disponible pour votre développement professionnel- Travail hybride à domicile et au bureau et week-ends de congé. - Emplacement proche des transports en commun - Emplacement à proximité de restaurants / commerces - Café gratuit sur place et cafétéria agréable - Lieu de travail ouvert ou moderne- Code vestimentaire décontracté - Aide financière mensuelle pour couvrir une partie de l'Internet lorsque vous travaillez à domicile - Appels entrants uniquement - pas de ventes ResponsabilitésEn tant qu'e représentant au service clientèle, dans le domaine des assurances, vous serez responsable de : - Traiter toutes les demandes des clients de manière positive et avec enthousiasme ; appels entrants uniquement. - Prendre la charge de la résolution des problèmes et assurer les suivis ;- Documenter les enjeux et les solutions des membres.QualificationsPour réussir dans ce rôle de représentant au service à la clientèle dans le domaine des assurances, vous devez posséder les compétences et l'expérience suivantes :- Maîtrise de l'anglais et/ou du français professionnel et conversationnel - parlé/écrit.- Expérience en centre de contact, un atout- minimum d'un an de service à la clientèle éprouvé- Excellentes aptitudes à l'écoute active et à la communication, avec la capacité d'entretenir de solides relations de travail.SommaireReprésentant au service clientèleDurée: temps plein - contrat d'environ 2 mois : travail de la maison, formation sur placeEmplacement : Centre-ville près du métro McGill Vous devez être disponible pour travailler du lundi au vendredi, de 9h00 à 20h00 (37,5 heures par semaine). Salaire : 15$ de l'heure + Bonus de 250$ à la fin du contrat Langues : bilingue ou unilingue : anglais / français T’imagines-tu travailler pour cette entreprise dans le domaine de l'assurance ? Appliques directement ici ou écris-nous àflorence.lefebvre@randstad.caAu plaisir! Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Nous sommes à la recherche de plusieurs agents de service à la clientèle dans le domaine des assurances. Dans ce rôle, vous serez le premier contact avec les clients assurés. Pas de vente, uniquement des appels entrants. Votre tâche sera donc d’offrir un excellent service à la clientèle en étant à l’écoute des clients et en répondant à leurs questions. Agent du service clientèleDurée: temps plein - contrat d'environ 2 mois : travail de la maison, formation sur place;Emplacement : Centre-ville près du métro McGill Vous devez être disponible pour travailler du lundi au vendredi, de 9h00 à 20h00 (37,5 heures par semaine). Salaire : 15$ de l'heure + Bonus de 250$ à la fin du contrat Langues : bilingue ou unilingue : anglais / français Début: 6 décembre AvantagesPourquoi voudriez-vous avoir cette opportunité en tant que représentant au service clientèle ?- Rejoignez un lieu de travail dynamique et en pleine croissance- Mentorat et possibilité de croissance- Bonus de 250 $ à la fin du contrat - Formation disponible pour votre développement professionnel- Travail hybride à domicile et au bureau et week-ends de congé. - Emplacement proche des transports en commun - Emplacement à proximité de restaurants / commerces - Café gratuit sur place et cafétéria agréable - Lieu de travail ouvert ou moderne- Code vestimentaire décontracté - Aide financière mensuelle pour couvrir une partie de l'Internet lorsque vous travaillez à domicile - Appels entrants uniquement - pas de ventes ResponsabilitésEn tant qu'e représentant au service clientèle, dans le domaine des assurances, vous serez responsable de : - Traiter toutes les demandes des clients de manière positive et avec enthousiasme ; appels entrants uniquement. - Prendre la charge de la résolution des problèmes et assurer les suivis ;- Documenter les enjeux et les solutions des membres.QualificationsPour réussir dans ce rôle de représentant au service à la clientèle dans le domaine des assurances, vous devez posséder les compétences et l'expérience suivantes :- Maîtrise de l'anglais et/ou du français professionnel et conversationnel - parlé/écrit.- Expérience en centre de contact, un atout- minimum d'un an de service à la clientèle éprouvé- Excellentes aptitudes à l'écoute active et à la communication, avec la capacité d'entretenir de solides relations de travail.SommaireReprésentant au service clientèleDurée: temps plein - contrat d'environ 2 mois : travail de la maison, formation sur placeEmplacement : Centre-ville près du métro McGill Vous devez être disponible pour travailler du lundi au vendredi, de 9h00 à 20h00 (37,5 heures par semaine). Salaire : 15$ de l'heure + Bonus de 250$ à la fin du contrat Langues : bilingue ou unilingue : anglais / français T’imagines-tu travailler pour cette entreprise dans le domaine de l'assurance ? Appliques directement ici ou écris-nous àflorence.lefebvre@randstad.caAu plaisir! Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • montreal, québec
    • contract
    • $15.00 per hour
    We are looking for several customer service agents in the insurance field. In this role, you will be the first contact with insured customers. No sales, only inbound calls. Your job will be to provide excellent customer service by listening to customers and answering their questions. Customer Service AgentDuration: Full time - approximately 2 month contract: work from home, on the job training;Location: Downtown near McGill metro You must be available to work Monday to Friday, from 9:00 am to 8:00 pm (37.5 hours per week). Salary: 15$ per hour + 250$ bonus at the end of the contract Languages: Bilingual or unilingual: English / French Start date: Dec. 6thAdvantagesWhy would you want this opportunity as a Customer Service Representative?- Join a dynamic and growing workplace- Mentorship and growth opportunities- 250 bonus at the end of the contract - Training available for your professional development- Hybrid work from home and office and weekends off. - Location close to public transportation - Location close to restaurants / shops - Free coffee on site and nice cafeteria - Open or modern workplace- Casual dress code - Monthly financial assistance to cover part of the internet when working from home - Incoming calls only - no sales ResponsibilitiesAs a Customer Service Representative, in the insurance field, you will be responsible to - Handle all requests from clients in a positive and enthusiastic manner; inbound calls only - Take responsibility for resolving problems and ensuring follow-ups;- Document members’ issues and solutions.QualificationsTo be successful in this role as a Customer Service Representative in the insurance field, you must have the following skills and experience:• Fluent in professional and conversational English and/or French – spoken/written• Contact center experience, an asset• minimum of one year of proven customer service• Excellent active listening and communication skills with the ability to foster strong working relationshipsSummaryCustomer Service Representative Duration: Full time - 2 month contract: work from home, on the job trainingLocation: Downtown near McGill metro You must be available to work Monday to Friday, from 9:00 am to 8:00 pm (37.5 hours per week). Salary: 15$ per hour + 250$ bonus at the end of the contract Languages: Bilingual or unilingual: English / FrenchCan you imagine working for this company in the insurance industry? Apply directly here or write to us atflorence.lefebvre@randstad.caGood to know you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    We are looking for several customer service agents in the insurance field. In this role, you will be the first contact with insured customers. No sales, only inbound calls. Your job will be to provide excellent customer service by listening to customers and answering their questions. Customer Service AgentDuration: Full time - approximately 2 month contract: work from home, on the job training;Location: Downtown near McGill metro You must be available to work Monday to Friday, from 9:00 am to 8:00 pm (37.5 hours per week). Salary: 15$ per hour + 250$ bonus at the end of the contract Languages: Bilingual or unilingual: English / French Start date: Dec. 6thAdvantagesWhy would you want this opportunity as a Customer Service Representative?- Join a dynamic and growing workplace- Mentorship and growth opportunities- 250 bonus at the end of the contract - Training available for your professional development- Hybrid work from home and office and weekends off. - Location close to public transportation - Location close to restaurants / shops - Free coffee on site and nice cafeteria - Open or modern workplace- Casual dress code - Monthly financial assistance to cover part of the internet when working from home - Incoming calls only - no sales ResponsibilitiesAs a Customer Service Representative, in the insurance field, you will be responsible to - Handle all requests from clients in a positive and enthusiastic manner; inbound calls only - Take responsibility for resolving problems and ensuring follow-ups;- Document members’ issues and solutions.QualificationsTo be successful in this role as a Customer Service Representative in the insurance field, you must have the following skills and experience:• Fluent in professional and conversational English and/or French – spoken/written• Contact center experience, an asset• minimum of one year of proven customer service• Excellent active listening and communication skills with the ability to foster strong working relationshipsSummaryCustomer Service Representative Duration: Full time - 2 month contract: work from home, on the job trainingLocation: Downtown near McGill metro You must be available to work Monday to Friday, from 9:00 am to 8:00 pm (37.5 hours per week). Salary: 15$ per hour + 250$ bonus at the end of the contract Languages: Bilingual or unilingual: English / FrenchCan you imagine working for this company in the insurance industry? Apply directly here or write to us atflorence.lefebvre@randstad.caGood to know you,Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • montreal, québec
    • contract
    • $20.00 per hour
    Tu es une personne dynamique, bilingue et passionné par le service à la clientèle ? Tu souhaites travailler dans le confort de ta demeure? Tu as un intérêt pour le domaine boursier ou financier?Et bien cet emploi est pour toi ! Salaire : 20 $ de l'heureHoraire : Lundi au vendredi de 8 h à 18 h 30 Temps plein / 37,5 heures par semaine - possibilité de faire des heures supplémentaires.Contrat de 5 mois - possibilité de prolongation ou de permanence Travail à domicile AvantagesVoici une liste des avantages dont tu pourras bénéficier pour ce poste étant qu'agent au service à la clientèle à Montréal :- Salaire très compétitif- Horaire de jour pendant la semaine - Très belle opportunité pour apprendre plus sur le domaine boursier- Formation rémunérée - une équipe extraordinaire- Travailler à domicile pendant toute la durée du contrat ResponsabilitésEn tant qu'agent au service à la clientèle vous serez responsable de répondre aux demandes des clients par téléphone et courriel. - Répondre aux demandes téléphoniques des clients - Recherche de données actuelles et historiques concernant les paiements de dividendes- Acheminement des paiements aux clients de la sécurité et mise à jour du statut de chaque demande dans le système QualificationsLes qualifications que vous devez avoir pour répondre aux exigences d'un agent au service à la clientèle sont les suivantes:- Minimum 1 an d'expérience en service à la clientèle au téléphone- Parler couramment anglais et français - Excellente connaissance des règles de courtoisie au téléphone et des techniques d’interaction avec la clientèle- Solides aptitudes pour la résolution de problèmes- Capable de bien travailler sous pression et de respecter des échéances à court et à long terme SommaireSalaire : 20 $ de l'heureHoraire : Lundi au vendredi de 8 h à 18 h 30 Temps plein / 37,5 heures par semaine - possibilité de faire des heures supplémentaires.Contrat de 5 mois - possibilité de prolongation ou de permanence Travail à domicile Vous vous reconnaissez au sein de ce poste? N'attendez plus et postulez directement en ligne ou envoyez votre CV directement pour objet "agent domaine boursier".Aussi, si vous connaissez des personnes qui pourraient être intéressées par ce poste, n'hésitez pas à leur fournir nos coordonnées; il nous fera plaisir de les rencontrer!Nous sommes impatients de discuter de cette opportunité avec vous,Florence, Sefika florence.lefebvre@randstad.ca sefika.yelozbek@randstad.ca Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Tu es une personne dynamique, bilingue et passionné par le service à la clientèle ? Tu souhaites travailler dans le confort de ta demeure? Tu as un intérêt pour le domaine boursier ou financier?Et bien cet emploi est pour toi ! Salaire : 20 $ de l'heureHoraire : Lundi au vendredi de 8 h à 18 h 30 Temps plein / 37,5 heures par semaine - possibilité de faire des heures supplémentaires.Contrat de 5 mois - possibilité de prolongation ou de permanence Travail à domicile AvantagesVoici une liste des avantages dont tu pourras bénéficier pour ce poste étant qu'agent au service à la clientèle à Montréal :- Salaire très compétitif- Horaire de jour pendant la semaine - Très belle opportunité pour apprendre plus sur le domaine boursier- Formation rémunérée - une équipe extraordinaire- Travailler à domicile pendant toute la durée du contrat ResponsabilitésEn tant qu'agent au service à la clientèle vous serez responsable de répondre aux demandes des clients par téléphone et courriel. - Répondre aux demandes téléphoniques des clients - Recherche de données actuelles et historiques concernant les paiements de dividendes- Acheminement des paiements aux clients de la sécurité et mise à jour du statut de chaque demande dans le système QualificationsLes qualifications que vous devez avoir pour répondre aux exigences d'un agent au service à la clientèle sont les suivantes:- Minimum 1 an d'expérience en service à la clientèle au téléphone- Parler couramment anglais et français - Excellente connaissance des règles de courtoisie au téléphone et des techniques d’interaction avec la clientèle- Solides aptitudes pour la résolution de problèmes- Capable de bien travailler sous pression et de respecter des échéances à court et à long terme SommaireSalaire : 20 $ de l'heureHoraire : Lundi au vendredi de 8 h à 18 h 30 Temps plein / 37,5 heures par semaine - possibilité de faire des heures supplémentaires.Contrat de 5 mois - possibilité de prolongation ou de permanence Travail à domicile Vous vous reconnaissez au sein de ce poste? N'attendez plus et postulez directement en ligne ou envoyez votre CV directement pour objet "agent domaine boursier".Aussi, si vous connaissez des personnes qui pourraient être intéressées par ce poste, n'hésitez pas à leur fournir nos coordonnées; il nous fera plaisir de les rencontrer!Nous sommes impatients de discuter de cette opportunité avec vous,Florence, Sefika florence.lefebvre@randstad.ca sefika.yelozbek@randstad.ca Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • montreal, québec
    • contract
    • $20.00 per hour
    Are you a dynamic, bilingual person with a passion for customer service? Do you want to work from the comfort of your home? You have an interest in the stock market or financial field? Then this job is for you! Salary: $20 per hourSchedule: Monday to Friday from 8am to 6h30pm Full time / 37.5 hours per week - possibility to do OT5-month contract - possibility of extension or permanency Working at home Advantages- Very competitive salary- Daytime schedule during the week - Very good opportunity to learn more about the stock exchange business.- Paid training - amazing team- Working from home during the whole contract ResponsibilitiesAs a customer service agent, you will be responsible for answering customer requests by phone and email. More in detail: - Responding to telephone inquiries from clients - Researching current and historical data regarding the dividend payments- Routing payments to security clients and updating the status of each inquiry in the tracking system QualificationsThe qualifications you must have to meet the requirements of a customer service agent are as follows:- Minimum 1 year experience in customer service on the telephone- Fluent in English and French - Excellent knowledge of telephone courtesy rules and customer interaction techniques- Strong problem-solving skills- Able to work well under pressure and meet short and long term deadlines SummarySalary: $20 per hourSchedule: Monday to Friday from 8am to 6h30pm Full time / 37.5 hours per week - possibility to do OT5-month contract - possibility of extension or permanency Working at home Do you recognize yourself in this position? Don't wait any longer and apply directly online or send your CV directly to us with the subject "stock customer service agent"In addition, if you know people who are interested in similar positions, please do not hesitate to send them our contact details; we will be happy to help them!We look forward to discussing this opportunity with you,Florence, Sefikasefika.yelozbek@randstad.ca florence.lefebvre@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a dynamic, bilingual person with a passion for customer service? Do you want to work from the comfort of your home? You have an interest in the stock market or financial field? Then this job is for you! Salary: $20 per hourSchedule: Monday to Friday from 8am to 6h30pm Full time / 37.5 hours per week - possibility to do OT5-month contract - possibility of extension or permanency Working at home Advantages- Very competitive salary- Daytime schedule during the week - Very good opportunity to learn more about the stock exchange business.- Paid training - amazing team- Working from home during the whole contract ResponsibilitiesAs a customer service agent, you will be responsible for answering customer requests by phone and email. More in detail: - Responding to telephone inquiries from clients - Researching current and historical data regarding the dividend payments- Routing payments to security clients and updating the status of each inquiry in the tracking system QualificationsThe qualifications you must have to meet the requirements of a customer service agent are as follows:- Minimum 1 year experience in customer service on the telephone- Fluent in English and French - Excellent knowledge of telephone courtesy rules and customer interaction techniques- Strong problem-solving skills- Able to work well under pressure and meet short and long term deadlines SummarySalary: $20 per hourSchedule: Monday to Friday from 8am to 6h30pm Full time / 37.5 hours per week - possibility to do OT5-month contract - possibility of extension or permanency Working at home Do you recognize yourself in this position? Don't wait any longer and apply directly online or send your CV directly to us with the subject "stock customer service agent"In addition, if you know people who are interested in similar positions, please do not hesitate to send them our contact details; we will be happy to help them!We look forward to discussing this opportunity with you,Florence, Sefikasefika.yelozbek@randstad.ca florence.lefebvre@randstad.ca Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • anjou, québec
    • permanent
    • $18 - $21 per year
    Vous adorez renseigner et conseiller les gens? Vous êtes un habile communicateur ?Vous détenez de l'expérience en service à la clientèle et vous désirez travailler dans une de ces régions, Chambly, Drummondville ou Victoriaville?Voici une offre d'emploi que vous ne pouvez pas manquer !Nous recherchons présentement un conseiller en service clientèle pour travailler dans une compagnie spécialisée dans le domaine de la distribution de pétrole. Il s'agit d'un poste au téléphone qui nécessite une expertise dans le domaine du service à la clientèle et la vente.Poste: Conseiller service clientèle, contrat d'un an avec possibilité de permanenceSalaire: 18$ à 21$ /hrs selon expérienceHoraire: Lundi au Vendredi de 8h00 à 16h30Bureaux : Chambly, Drummondville ou VictoriavilleEn tant que conseiller, vous allez répondre aux appels entrants/courriels/demandes des clients ayant des questions concernant leurs dossiers ou pour avoir des renseignements sur les services de l'entreprise. Vous aurez également des tâches administratives connexes à faire. Pour ce poste, vous devez aimer offrir un service à la clientèle de qualité et vous devez très bien vous exprimer en français. L'anglais est optionnel.Avantages- Salaire se situant entre 18 et 21$ de l'heure selon expérience- Bureaux disponibles dont vous pourrez travailler : Chambly, Drummondville ou Victoriaville- Horaire de jour et de semaine- Équipements complets fournis par l'entrepriseResponsabilités- Répondre aux demandes de la clientèle par téléphone et acheminer les appels, au besoin.- Prendre en charges les appels ayant des problématiques précises et offrir la meilleure solution possible- Faire les suivis de dossiers clients concernant leurs plans de protection- Transmettre les appels de livraisons supplémentaires aux livreurs.- Effectuer certaines tâches relatives à la facturation- Assurer le support administratif aux ventes- Traiter et acheminer certains courriels.Qualifications- Détenir de l'expérience en service clientèle (au téléphone est un atout)-Avoir un intérêt pour le domaine industriel- Vouloir travailler dans une petite équipe de travail- Connaissance du logiciel SAP (atout)- Être à l'aise de travailler du bureau et quelques jours en télétravail- L'anglais est optionnelSommairePoste: Conseiller service clientèle, contrat d'un an avec possibilité de permanenceSalaire: 18$ à 21$ /hrs selon expérienceHoraire: Lundi au Vendredi de 8h00 à 16h30Bureaux : Chambly, Drummondville ou VictoriavilleSi le poste vous intéresse ou si vous aimeriez en connaitre davantage sur les postes qui sont ouverts actuellement, veuillez nous envoyer votre cv à jour; lea.murray@randstad.ca ou encore vous pouvez postuler directement en ligne via notre site web,Au plaisir de faire votre connaissanceRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Vous adorez renseigner et conseiller les gens? Vous êtes un habile communicateur ?Vous détenez de l'expérience en service à la clientèle et vous désirez travailler dans une de ces régions, Chambly, Drummondville ou Victoriaville?Voici une offre d'emploi que vous ne pouvez pas manquer !Nous recherchons présentement un conseiller en service clientèle pour travailler dans une compagnie spécialisée dans le domaine de la distribution de pétrole. Il s'agit d'un poste au téléphone qui nécessite une expertise dans le domaine du service à la clientèle et la vente.Poste: Conseiller service clientèle, contrat d'un an avec possibilité de permanenceSalaire: 18$ à 21$ /hrs selon expérienceHoraire: Lundi au Vendredi de 8h00 à 16h30Bureaux : Chambly, Drummondville ou VictoriavilleEn tant que conseiller, vous allez répondre aux appels entrants/courriels/demandes des clients ayant des questions concernant leurs dossiers ou pour avoir des renseignements sur les services de l'entreprise. Vous aurez également des tâches administratives connexes à faire. Pour ce poste, vous devez aimer offrir un service à la clientèle de qualité et vous devez très bien vous exprimer en français. L'anglais est optionnel.Avantages- Salaire se situant entre 18 et 21$ de l'heure selon expérience- Bureaux disponibles dont vous pourrez travailler : Chambly, Drummondville ou Victoriaville- Horaire de jour et de semaine- Équipements complets fournis par l'entrepriseResponsabilités- Répondre aux demandes de la clientèle par téléphone et acheminer les appels, au besoin.- Prendre en charges les appels ayant des problématiques précises et offrir la meilleure solution possible- Faire les suivis de dossiers clients concernant leurs plans de protection- Transmettre les appels de livraisons supplémentaires aux livreurs.- Effectuer certaines tâches relatives à la facturation- Assurer le support administratif aux ventes- Traiter et acheminer certains courriels.Qualifications- Détenir de l'expérience en service clientèle (au téléphone est un atout)-Avoir un intérêt pour le domaine industriel- Vouloir travailler dans une petite équipe de travail- Connaissance du logiciel SAP (atout)- Être à l'aise de travailler du bureau et quelques jours en télétravail- L'anglais est optionnelSommairePoste: Conseiller service clientèle, contrat d'un an avec possibilité de permanenceSalaire: 18$ à 21$ /hrs selon expérienceHoraire: Lundi au Vendredi de 8h00 à 16h30Bureaux : Chambly, Drummondville ou VictoriavilleSi le poste vous intéresse ou si vous aimeriez en connaitre davantage sur les postes qui sont ouverts actuellement, veuillez nous envoyer votre cv à jour; lea.murray@randstad.ca ou encore vous pouvez postuler directement en ligne via notre site web,Au plaisir de faire votre connaissanceRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • north york, ontario
    • permanent
    Are you ready to take the next step in your career? Do you have excellent English communication skills? Are you passionate about customer service? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Customer Service Representative - Credit Department Location: Office is in Toronto (near Lawrence Station West)Hours of Operation:Business operates Monday - SundayBetween the hours of 7am - midnightWeekend: 7am - 10pmScheduled for full-time hoursTraining: 3-5 weeks, full time virtual paid trainingAdvantages- Competitive pay of $18.70/hr- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available- Benefits and Paid Vacation- Annual Bonus and Incentives- Transit accessible location in TorontoResponsibilities- inbound, call centre environment- Enter and maintain information in computer systems- use analytical ability to resolve complex or difficult problems relating to Credit- Ensure all client transactions are in accordance with company and industry regulation- provide recommendations on operational and system procedures- Create a warm, and pleasant experience for clients- reporting and back end proceduresQualifications- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- excellent communication skills in English (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to mina.albaghdadi@randstad.ca and add the subject line: "Customer Service Representative - Toronto"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you ready to take the next step in your career? Do you have excellent English communication skills? Are you passionate about customer service? Are you interested in the financial industry?If you answered "yes", then this may be the opportunity you have been looking for. This is a permanent full-time position working with a top financial institution.Position: Customer Service Representative - Credit Department Location: Office is in Toronto (near Lawrence Station West)Hours of Operation:Business operates Monday - SundayBetween the hours of 7am - midnightWeekend: 7am - 10pmScheduled for full-time hoursTraining: 3-5 weeks, full time virtual paid trainingAdvantages- Competitive pay of $18.70/hr- Permanent, full-time position- Well known and reputable financial company- Career growth and advancement opportunities available- Benefits and Paid Vacation- Annual Bonus and Incentives- Transit accessible location in TorontoResponsibilities- inbound, call centre environment- Enter and maintain information in computer systems- use analytical ability to resolve complex or difficult problems relating to Credit- Ensure all client transactions are in accordance with company and industry regulation- provide recommendations on operational and system procedures- Create a warm, and pleasant experience for clients- reporting and back end proceduresQualifications- call centre (contact centre) or financial/bank experience is an asset- strong problem solving and analytical abilities- tech-savvy and working knowledge of computers- full time and flexible availability- excellent communication skills in English (verbal and written)SummaryHow to apply:This role will not be available for long! Interviews happening soon.If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply directly to this posting2. apply on our website at www.randstad.ca or3. send your current up-to-date resume to mina.albaghdadi@randstad.ca and add the subject line: "Customer Service Representative - Toronto"Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • mississauga, ontario
    • contract
    Are you a bilingual customer service professional looking for a new challenge? Do enjoy providing great service to customers in need? We are looking to hire a Bilingual Dispatcher to join a dynamic and hardworking team located in Mississauga. This is an opportunity for you to work with a leader in the security and protection industry. French & English written and verbal skills are a must.As a Bilingual Dispatcher, you will be the first point of contact for existing customers and field technicians. See below for more details. Office location: Please note that the position is work from home until further notice, all equipment will be provided.Pay: $19.50/hrTerm: 3 Month Contract & possibility for extensionHours of Operation: Monday to Friday, 7am-11pmSaturday 8am-6pmSunday 8am-5pm*Please note this is a full-time position that requires open availability for a rotating schedule.*What will you be doing as a Bilingual Dispatcher?- Receiving inbound calls from customers in English and French- Accessing and updating account details for customers - Scheduling and rescheduling appointments with field technicians- Transferring phone calls to appropriate departments- Answering general questions and inquiries What can you look forward to?- Entry level opportunity in a call centre environment - Strong potential for permanent hire- Gain experience in an established call centre- Opportunity for growth and development- 3 weeks of paid virtual training combination of in class and job shadowing - Weekly pay- Transit accessibleWhat are we looking for? - Fluency in English and French required- B2B customer experience preferred- Security industry an asset- Previous customer service experience- Working knowledge of basic computer applications - Willingness to learn and a positive attitude - Team player who can work independently Does this sound like the right opportunity for you? Here is how you can apply:1. Apply online using your Randstad profile at www.randstad.ca2. Send your resume to navpreet.sandhu@randstad.ca*Please note, this position is conditional upon a clear criminal background check.*Sara,Navpreet,NavpreetAdvantagesWhat can you look forward to?- Entry level opportunity in a call centre environment - Strong potential for permanent hire- Gain experience in an established call centre- Opportunity for growth and development- 3 weeks of paid virtual training combination of in class and job shadowing - Weekly pay- Transit accessibleResponsibilitiesWhat will you be doing as a Bilingual Dispatcher?- Receiving inbound calls from customers in English and French- Accessing and updating account details for customers - Scheduling and rescheduling appointments with field technicians- Transferring phone calls to appropriate departments- Answering general questions and inquiries QualificationsWhat are we looking for? - Fluency in English and French required- Security industry an asset- Previous customer service experience- Working knowledge of basic computer applications - Willingness to learn and a positive attitude - Team player who can work independentlySummaryAre you a bilingual customer service professional looking for a new challenge? Do enjoy providing great service to customers in need? We are looking to hire a Bilingual Dispatcher to join a dynamic and hardworking team located in Mississauga. This is an opportunity for you to work with a leader in the security and protection industry. French & English written and verbal skills are a must.As a Bilingual Dispatcher, you will be the first point of contact for existing customers and field technicians. See below for more details. Office location: Mississauga (Matheson Rd and Renforth Dr) Please note that the position is work from home until further notice, all equipment will be provided.Pay: $19.50/hrTerm: 3 Month Contract & possibility for extensionRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you a bilingual customer service professional looking for a new challenge? Do enjoy providing great service to customers in need? We are looking to hire a Bilingual Dispatcher to join a dynamic and hardworking team located in Mississauga. This is an opportunity for you to work with a leader in the security and protection industry. French & English written and verbal skills are a must.As a Bilingual Dispatcher, you will be the first point of contact for existing customers and field technicians. See below for more details. Office location: Please note that the position is work from home until further notice, all equipment will be provided.Pay: $19.50/hrTerm: 3 Month Contract & possibility for extensionHours of Operation: Monday to Friday, 7am-11pmSaturday 8am-6pmSunday 8am-5pm*Please note this is a full-time position that requires open availability for a rotating schedule.*What will you be doing as a Bilingual Dispatcher?- Receiving inbound calls from customers in English and French- Accessing and updating account details for customers - Scheduling and rescheduling appointments with field technicians- Transferring phone calls to appropriate departments- Answering general questions and inquiries What can you look forward to?- Entry level opportunity in a call centre environment - Strong potential for permanent hire- Gain experience in an established call centre- Opportunity for growth and development- 3 weeks of paid virtual training combination of in class and job shadowing - Weekly pay- Transit accessibleWhat are we looking for? - Fluency in English and French required- B2B customer experience preferred- Security industry an asset- Previous customer service experience- Working knowledge of basic computer applications - Willingness to learn and a positive attitude - Team player who can work independently Does this sound like the right opportunity for you? Here is how you can apply:1. Apply online using your Randstad profile at www.randstad.ca2. Send your resume to navpreet.sandhu@randstad.ca*Please note, this position is conditional upon a clear criminal background check.*Sara,Navpreet,NavpreetAdvantagesWhat can you look forward to?- Entry level opportunity in a call centre environment - Strong potential for permanent hire- Gain experience in an established call centre- Opportunity for growth and development- 3 weeks of paid virtual training combination of in class and job shadowing - Weekly pay- Transit accessibleResponsibilitiesWhat will you be doing as a Bilingual Dispatcher?- Receiving inbound calls from customers in English and French- Accessing and updating account details for customers - Scheduling and rescheduling appointments with field technicians- Transferring phone calls to appropriate departments- Answering general questions and inquiries QualificationsWhat are we looking for? - Fluency in English and French required- Security industry an asset- Previous customer service experience- Working knowledge of basic computer applications - Willingness to learn and a positive attitude - Team player who can work independentlySummaryAre you a bilingual customer service professional looking for a new challenge? Do enjoy providing great service to customers in need? We are looking to hire a Bilingual Dispatcher to join a dynamic and hardworking team located in Mississauga. This is an opportunity for you to work with a leader in the security and protection industry. French & English written and verbal skills are a must.As a Bilingual Dispatcher, you will be the first point of contact for existing customers and field technicians. See below for more details. Office location: Mississauga (Matheson Rd and Renforth Dr) Please note that the position is work from home until further notice, all equipment will be provided.Pay: $19.50/hrTerm: 3 Month Contract & possibility for extensionRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • ottawa, ontario
    • permanent
    • $44,100 per year
    If you are looking to work for a company who values its employees and that has an amazing family environment, then this position is for you! Are you looking to upgrade your career? Are you a fan of talking to people, and creating solutions for them? Are you fluently Bilingual in English and French? If yes, please apply!As a Bilingual Insurance Customer Service Rep, you’ll ideally be committed to customer service and can think outside of the box to find solutions. If you’re someone who adheres to processes and has initiative to use tools provided to help customers, you’ll make a great fit. You don’t need to have specific experience in the Insurance Industry in order to excel as a Customer Service Rep; all that’s needed is a drive to help customers and the willingness to learn!You do need to be fluently Bilingual in order to be successful in this role.AdvantagesEarn a competitive salary of $44k+ annually and yearly performance bonusesEnjoy great work hours (Monday-Friday between 8am and 8pm, Saturdays from 8am-5pm)Get paid for trianing and to write your OTLWork for one of the best managed companiesClose to public transitAlways room for growth and personal/professional developmentHybrid work arrangementsFull benefits availableResponsibilities- Respond to client requests submitted by phone, fax, email and voice mail- Research and collaborate with the appropriate subject matter expert to make a recommendation or decision on a solution- Enter and maintain information in computer systems- Provide information on field compensation inquiries and issues and producer documentation; escalate inquiries as needed.- Any other related customer service duties Qualifications- Be perfectly BILINGUAL (French and English) - Be available to work from home, on a schedule that can vary from 8 am to 8 pm, Monday to Friday, and includes Saturdays from 8-5 for the first year- need to have at least a High School Diploma- Previous Sales or Customer Service expereince- Banking, insurance or investment experience an assetSummaryIs this job for you? Is a permanent position in the financial field what you need?Please apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Please use "Bilingual Insurance" as the subjectCalling us at 613-726-0220 x4 and asking for ErinWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    If you are looking to work for a company who values its employees and that has an amazing family environment, then this position is for you! Are you looking to upgrade your career? Are you a fan of talking to people, and creating solutions for them? Are you fluently Bilingual in English and French? If yes, please apply!As a Bilingual Insurance Customer Service Rep, you’ll ideally be committed to customer service and can think outside of the box to find solutions. If you’re someone who adheres to processes and has initiative to use tools provided to help customers, you’ll make a great fit. You don’t need to have specific experience in the Insurance Industry in order to excel as a Customer Service Rep; all that’s needed is a drive to help customers and the willingness to learn!You do need to be fluently Bilingual in order to be successful in this role.AdvantagesEarn a competitive salary of $44k+ annually and yearly performance bonusesEnjoy great work hours (Monday-Friday between 8am and 8pm, Saturdays from 8am-5pm)Get paid for trianing and to write your OTLWork for one of the best managed companiesClose to public transitAlways room for growth and personal/professional developmentHybrid work arrangementsFull benefits availableResponsibilities- Respond to client requests submitted by phone, fax, email and voice mail- Research and collaborate with the appropriate subject matter expert to make a recommendation or decision on a solution- Enter and maintain information in computer systems- Provide information on field compensation inquiries and issues and producer documentation; escalate inquiries as needed.- Any other related customer service duties Qualifications- Be perfectly BILINGUAL (French and English) - Be available to work from home, on a schedule that can vary from 8 am to 8 pm, Monday to Friday, and includes Saturdays from 8-5 for the first year- need to have at least a High School Diploma- Previous Sales or Customer Service expereince- Banking, insurance or investment experience an assetSummaryIs this job for you? Is a permanent position in the financial field what you need?Please apply by…Visiting www.randstad.ca and apply through the postingApplying by e-mail at: callcentreottawa@randstad.ca - Please use "Bilingual Insurance" as the subjectCalling us at 613-726-0220 x4 and asking for ErinWe appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • montreal, québec
    • permanent
    • $40,000 per year
    As a Booking Concierge, you will perform a critical role for the business that ranges fromdelivering compelling customer/guest experiences on the frontline to ensuring seamlessexecution of booking operations on the backend.Have you always been passionate about the tourism and hospitality industry? Would you like to work for a world-renowned company? Do you have excellent English skills and love customer service? We have the right position for you as an overnight customer service agent. As a Booking Concierge, you will perform a critical role for the business that ranges fromdelivering compelling customer/guest experiences on the frontline to ensuring seamlessexecution of booking operations on the backend.Permanant positon Annual salary of 40K Full time position 11 PM- 7 AM EST From Thursday to MondayAdvantages-An annual salary of 40K -Work in an exciting field, tourism and hospitality -Health and Dental Benefits-Passionate and experienced team-Professional & career growthResponsibilities-Ensure we are meeting our booking and service level objectives by efficiently and effectivelyresponding to (and converting) conversations/tickets opened via chat, messaging, voice andemail channels.-Serve as a subject matter expert in answering any questions related to our booking and guestexperiences.-Act as the first line of support in triaging any issues that occur in our booking or guestexperiences.-Provide key operational support to the booking ans hotel Qualifications-Available for ; 11 PM- 7 AM EST From Thursday to Monday-years of customer sales and service experience, preferably in a travel environment-Ability to perform under pressure in a fast-paced and dynamic environment.-Ability to work all shifts, weekends and holidays as needed.-Excellent verbal and written communication skills in English.SummaryAre you the right person for the job? Are you available to work nights and do you speak perfect English? Send me your CV to gabriel.whiting@randstad.ca and mention "night agent". We look forward to meeting you Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    As a Booking Concierge, you will perform a critical role for the business that ranges fromdelivering compelling customer/guest experiences on the frontline to ensuring seamlessexecution of booking operations on the backend.Have you always been passionate about the tourism and hospitality industry? Would you like to work for a world-renowned company? Do you have excellent English skills and love customer service? We have the right position for you as an overnight customer service agent. As a Booking Concierge, you will perform a critical role for the business that ranges fromdelivering compelling customer/guest experiences on the frontline to ensuring seamlessexecution of booking operations on the backend.Permanant positon Annual salary of 40K Full time position 11 PM- 7 AM EST From Thursday to MondayAdvantages-An annual salary of 40K -Work in an exciting field, tourism and hospitality -Health and Dental Benefits-Passionate and experienced team-Professional & career growthResponsibilities-Ensure we are meeting our booking and service level objectives by efficiently and effectivelyresponding to (and converting) conversations/tickets opened via chat, messaging, voice andemail channels.-Serve as a subject matter expert in answering any questions related to our booking and guestexperiences.-Act as the first line of support in triaging any issues that occur in our booking or guestexperiences.-Provide key operational support to the booking ans hotel Qualifications-Available for ; 11 PM- 7 AM EST From Thursday to Monday-years of customer sales and service experience, preferably in a travel environment-Ability to perform under pressure in a fast-paced and dynamic environment.-Ability to work all shifts, weekends and holidays as needed.-Excellent verbal and written communication skills in English.SummaryAre you the right person for the job? Are you available to work nights and do you speak perfect English? Send me your CV to gabriel.whiting@randstad.ca and mention "night agent". We look forward to meeting you Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • montreal, québec
    • contract
    • $17.50 per hour
    Do you have experience in customer service over the phone? Do you enjoy interacting with others? Making outbound calls is not a problem for you? We have something for you! We are currently looking for survey agent for a company in the financial sector. Salary: $17.50 per hour Schedule: Monday to Friday between 8h30AM and 5H00PM. Possibility to adjust afterwards (flexible schedule) Workplace: choice between the office and home.Duration: contract between 2 and 6 months with possibility of extension AdvantagesHere are some of the benefits you could receive for this surveyor position: - Ability to choose between working from the office or working from home; - Stimulating environment, dynamic team; - Equipment provided; - Weekday schedule only.ResponsibilitiesThe following are the tasks you will be required to perform for this Survey Officer position: - Make outbound calls to the phone numbers provided to collect data; - Enter the collected data into the system;- Scheduling phone appointments when people are not available at the time; - Other related duties.QualificationsDo you have the skills required for this position? - Experience in customer service; - Good communication skills; - Time management, pressure management, meeting deadlines;- Bilingualism (an asset);- Knowledge of Word, Excel and Survey Monkey (an asset);- Knowledge of finance (an asset).SummarySalary: $17.50 per hour Schedule: Monday to Friday between 8h30AM and 5H00PM. Possibility to adjust afterwards (flexible schedule) Workplace: choice between the office and home.Duration: contract between 2 and 6 months with possibility of extension You think you can bring your knowledge and your beautiful personality to this company? Apply directly here or write to us atflorence.lefebvre@randstad.ca and sefika.yelozbek@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Do you have experience in customer service over the phone? Do you enjoy interacting with others? Making outbound calls is not a problem for you? We have something for you! We are currently looking for survey agent for a company in the financial sector. Salary: $17.50 per hour Schedule: Monday to Friday between 8h30AM and 5H00PM. Possibility to adjust afterwards (flexible schedule) Workplace: choice between the office and home.Duration: contract between 2 and 6 months with possibility of extension AdvantagesHere are some of the benefits you could receive for this surveyor position: - Ability to choose between working from the office or working from home; - Stimulating environment, dynamic team; - Equipment provided; - Weekday schedule only.ResponsibilitiesThe following are the tasks you will be required to perform for this Survey Officer position: - Make outbound calls to the phone numbers provided to collect data; - Enter the collected data into the system;- Scheduling phone appointments when people are not available at the time; - Other related duties.QualificationsDo you have the skills required for this position? - Experience in customer service; - Good communication skills; - Time management, pressure management, meeting deadlines;- Bilingualism (an asset);- Knowledge of Word, Excel and Survey Monkey (an asset);- Knowledge of finance (an asset).SummarySalary: $17.50 per hour Schedule: Monday to Friday between 8h30AM and 5H00PM. Possibility to adjust afterwards (flexible schedule) Workplace: choice between the office and home.Duration: contract between 2 and 6 months with possibility of extension You think you can bring your knowledge and your beautiful personality to this company? Apply directly here or write to us atflorence.lefebvre@randstad.ca and sefika.yelozbek@randstad.caRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • montreal, québec
    • contract
    • $17.50 per hour
    Tu possèdes de l'expérience en service à la clientèle au téléphone? Tu aimes interagir avec les autres? Effectuer des appels sortants n'est pas un problème pour toi? Nous avons ce qu'il te faut!! Nous sommes actuellement à la recherche d'agents de sondage pour une compagnie dans le domaine de la finance. Salaire: 17,50$ de l'heure Horaire: Lundi au vendredi entre 8h30AM et 5H00PM. Possibilité de s'ajuster par la suite (horaire flexible) Lieu de travail: choix entre le bureau et la maison.Durée: contrat entre 2 et 6 mois avec possibilité de prolongation AvantagesVoici les avantages dont tu pourrais bénéficier pour ce poste d'agent de sondage: - Possibilité de choisir entre travailler du bureau ou travailler de la maison; - Environnement stimulant, équipe dynamique; - Matériel fournit; - Horaire de semaine seulement.ResponsabilitésVoici les tâches que tu devras exécuter pour ce poste d'agent de sondage: - Faire des appels sortant aux numéros de téléphone fournis afin de recueillir des données; - Entrer les données recueillies dans le système;- Céduler des rendez-vous téléphoniques lorsque les gens ne sont pas disponibles sur le moment; - Autres tâches connextes.QualificationsAs-tu les compétences requises pour ce poste d'agent de sondage? - Expérience en service à la clientèle; - Bonnes aptitudes communicationnelles; - Organisation du temps, gestion de la pression, respect des délais;- Bilinguisme (un atout);- Connaissance de Word, Excel et Survey Monkey (un atout);- Connaissances en finance (un atout).SommaireSalaire: 17,50$ de l'heure Horaire: Lundi au vendredi entre 8h30AM et 5H00PM. Possibilité de s'ajuster par la suite (horaire flexible) Lieu de travail: choix entre le bureau et la maison.Durée: contrat entre 2 et 6 mois avec possibilité de prolongation Tu penses pouvoir apporter tes connaissances et ta belle personnalité à cette entreprise ? Appliques directement ici ou écris-nous àflorence.lefebvre@randstad.ca et sefika.yelozbek@randstad.caRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Tu possèdes de l'expérience en service à la clientèle au téléphone? Tu aimes interagir avec les autres? Effectuer des appels sortants n'est pas un problème pour toi? Nous avons ce qu'il te faut!! Nous sommes actuellement à la recherche d'agents de sondage pour une compagnie dans le domaine de la finance. Salaire: 17,50$ de l'heure Horaire: Lundi au vendredi entre 8h30AM et 5H00PM. Possibilité de s'ajuster par la suite (horaire flexible) Lieu de travail: choix entre le bureau et la maison.Durée: contrat entre 2 et 6 mois avec possibilité de prolongation AvantagesVoici les avantages dont tu pourrais bénéficier pour ce poste d'agent de sondage: - Possibilité de choisir entre travailler du bureau ou travailler de la maison; - Environnement stimulant, équipe dynamique; - Matériel fournit; - Horaire de semaine seulement.ResponsabilitésVoici les tâches que tu devras exécuter pour ce poste d'agent de sondage: - Faire des appels sortant aux numéros de téléphone fournis afin de recueillir des données; - Entrer les données recueillies dans le système;- Céduler des rendez-vous téléphoniques lorsque les gens ne sont pas disponibles sur le moment; - Autres tâches connextes.QualificationsAs-tu les compétences requises pour ce poste d'agent de sondage? - Expérience en service à la clientèle; - Bonnes aptitudes communicationnelles; - Organisation du temps, gestion de la pression, respect des délais;- Bilinguisme (un atout);- Connaissance de Word, Excel et Survey Monkey (un atout);- Connaissances en finance (un atout).SommaireSalaire: 17,50$ de l'heure Horaire: Lundi au vendredi entre 8h30AM et 5H00PM. Possibilité de s'ajuster par la suite (horaire flexible) Lieu de travail: choix entre le bureau et la maison.Durée: contrat entre 2 et 6 mois avec possibilité de prolongation Tu penses pouvoir apporter tes connaissances et ta belle personnalité à cette entreprise ? Appliques directement ici ou écris-nous àflorence.lefebvre@randstad.ca et sefika.yelozbek@randstad.caRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • north york, ontario
    • contract
    Are you passionate about helping others? Do you enjoy customer interaction? Would you be interested to work for a good cause in a not for profit organization? If you answered yes, then we would like to hear from you! We are currently hiring for customer service representatives to work for a call center to support a not for profit organization with a BC Flooding campaign. Start Date: Tuesday Nov 30th 2021 Hours of Operation: Monday – Sunday from 1:30pm to 10pm EST (must be available to work all days)Salary: $16/per hourLocation: Work from home (Anywhere in Ontario)This is a short contract position, with the potential of being noticed and brought on long term with the company.In this role, you will be receiving inbound calls to process donations and/or submit financial aid applications. Training will be provided. There is no outbound calls or sales calls.Advantages• 4% vacation pay on every check• Paid weekly• Community care during this current pandemic• Benefits package available at a reduced rate from Day 1• Great company culture• Work from the comfort of your own home• Great experienceResponsibilities- Handle a high volume of inbound calls.- Taking customer donations and processing it - Receiving calls from people that were impacted by the floods and submitting financial aid applications - Empathize with the callers and provide them with an exceptional customer service- Data entry and accurately updating caller profiles - Assisting customers with any questions or concerns they may haveQualifications• Must be fluent in English• Must be skilled on a computer• Must have own personal computer or laptop to use, with high speed Internet and a headset or ear phones• Must be able to pass a criminal background check (We will pay for the check!)• Customer service experience is required • Previous contact center experience is an assetSummary- Apply directly on this site- Email your resume to us at yasameen.aljanabi@randstad.ca with subject line "BC Flooding - Customer Service"Human ForwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you passionate about helping others? Do you enjoy customer interaction? Would you be interested to work for a good cause in a not for profit organization? If you answered yes, then we would like to hear from you! We are currently hiring for customer service representatives to work for a call center to support a not for profit organization with a BC Flooding campaign. Start Date: Tuesday Nov 30th 2021 Hours of Operation: Monday – Sunday from 1:30pm to 10pm EST (must be available to work all days)Salary: $16/per hourLocation: Work from home (Anywhere in Ontario)This is a short contract position, with the potential of being noticed and brought on long term with the company.In this role, you will be receiving inbound calls to process donations and/or submit financial aid applications. Training will be provided. There is no outbound calls or sales calls.Advantages• 4% vacation pay on every check• Paid weekly• Community care during this current pandemic• Benefits package available at a reduced rate from Day 1• Great company culture• Work from the comfort of your own home• Great experienceResponsibilities- Handle a high volume of inbound calls.- Taking customer donations and processing it - Receiving calls from people that were impacted by the floods and submitting financial aid applications - Empathize with the callers and provide them with an exceptional customer service- Data entry and accurately updating caller profiles - Assisting customers with any questions or concerns they may haveQualifications• Must be fluent in English• Must be skilled on a computer• Must have own personal computer or laptop to use, with high speed Internet and a headset or ear phones• Must be able to pass a criminal background check (We will pay for the check!)• Customer service experience is required • Previous contact center experience is an assetSummary- Apply directly on this site- Email your resume to us at yasameen.aljanabi@randstad.ca with subject line "BC Flooding - Customer Service"Human ForwardRandstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • montreal, québec
    • permanent
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin/HR?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a Verification Agent for their downtown Montreal office.Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection for the use of I.P. telephony)Responsibilities- Clearly understand the nature and limitations of the mandate given by the client;- Obtain the necessary consent documents for the requested audit;- Carry out the audit work using the tools available and keep abreast of new services, procedures and applicable laws- Perform regular follow-up based on client needs and respond to client questions in a timely manner;- Provide results to clients according to established procedure and suggest additional avenues of research, if necessary;- Respect the deadlines for services to clients;- Make outbound calls and answer inbound calls to complete audits;- Ensure compliance with company privacy and security standards- Work with team members to ensure excellent customer service;- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism (French and English);- A third language (an asset);- Typing ability (minimum typing speed) - 30 words per minuteExperience and skills- A minimum of one year experience in customer service;- Excellent computer skills, web skills, conventional database or other auditing tool;- Strong organizational skills, self-starter, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin/HR?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a Verification Agent for their downtown Montreal office.Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection for the use of I.P. telephony)Responsibilities- Clearly understand the nature and limitations of the mandate given by the client;- Obtain the necessary consent documents for the requested audit;- Carry out the audit work using the tools available and keep abreast of new services, procedures and applicable laws- Perform regular follow-up based on client needs and respond to client questions in a timely manner;- Provide results to clients according to established procedure and suggest additional avenues of research, if necessary;- Respect the deadlines for services to clients;- Make outbound calls and answer inbound calls to complete audits;- Ensure compliance with company privacy and security standards- Work with team members to ensure excellent customer service;- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism (French and English);- A third language (an asset);- Typing ability (minimum typing speed) - 30 words per minuteExperience and skills- A minimum of one year experience in customer service;- Excellent computer skills, web skills, conventional database or other auditing tool;- Strong organizational skills, self-starter, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • montreal, québec
    • permanent
    Vous recherchez un nouveau défi administratif ? Une carrière dans le domaine du service à la clientèle - admin /RH vous tente ?Est-ce que vous cherchez à rejoindre une organisation qui favorise le développement personnel des individus, à l’intérieur d’une dynamique d’équipe, et offrant des perspectives de carrière stimulantes?Notre client, un des fournisseurs principaux en vérification d’antécédents, cherche à embaucher, un agent de vérification pour leur bureau du centre-ville Montréal.Avantages- 37, 5 h ;- 2 semaines de congés ;- Assurances ;- REER;- Télétravail (hybridation) ;- Équipe stable et humaine ;- Échelle salariale compétitive en fonction de l'expérience ;- Organisation de 5@7, événements collaboratifs, etc.- Matériel informatique fourni (nécessite une bonne connexion internet pour l'utilisation de la téléphonie I.P)Responsabilités- Comprendre clairement la nature et les limites du mandat donné par le client;- Obtenir les documents de consentement nécessaires à la vérification demandée;- Effectuer le travail de vérification en utilisant les outils disponibles et se tenir informé des nouveaux services, des procédures et des lois applicables- Effectuer un suivi régulier en fonction des besoins des clients et répondre à leurs questions dans les délais;- Fournir les résultats aux clients selon la procédure établie et proposer d'autres pistes de recherche, si nécessaire;- Respecter les délais de services aux clients;- Effectuer des appels sortants et répondre aux appels entrants pour compléter les vérifications;- Veiller au respect des normes de l'entreprise en matière de respect de la vie privée et de sécurité- Travailler avec les membres de l'équipe pour assurer un excellent service à la clientèle;- Comprendre et appliquer la politique de résolution des problèmes ("processus d'escalade") si nécessaire;- Se référer au chef d'équipe pour obtenir des conseils, des réponses à leurs questions et les informer de toute situation problématique;- Effectuer toute autre tâche pouvant lui être assignée par un de ses superviseurs;QualificationsConnaissances et formation- Diplôme d’études secondaires (DES);- Bilinguisme (français et anglais);- Une troisième lange (un atout);- Capacité de frappe (vitesse de frappe minimale) - 30 mots par minuteExpérience et compétences- Un minimum d'un an d'expérience dans le service à la clientèle;- Excellentes connaissances informatiques, du web, d'une base de données conventionnelle ou d'un autre outil permettant de réaliser des audits;- Fortes capacités d'organisation, autonomie, souci du détail;- Capacité à communiquer clairement les résultats de la recherche;- Bonnes aptitudes à la communication orale et écrite;- Aptitude à travailler à la fois en équipe et individuellement;- Capacité à travailler dans un environnement changeant;SommaireCe poste vous intéresse ? Veuillez envoyer votre candidature par courriel à gregory.milhau@randstad.ca et stephanie.desgagnes@randstad.ca et nous vous contacterons rapidement si votre profil correspond aux critères.Au plaisir de vous parler.L'humain en tête!Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Vous recherchez un nouveau défi administratif ? Une carrière dans le domaine du service à la clientèle - admin /RH vous tente ?Est-ce que vous cherchez à rejoindre une organisation qui favorise le développement personnel des individus, à l’intérieur d’une dynamique d’équipe, et offrant des perspectives de carrière stimulantes?Notre client, un des fournisseurs principaux en vérification d’antécédents, cherche à embaucher, un agent de vérification pour leur bureau du centre-ville Montréal.Avantages- 37, 5 h ;- 2 semaines de congés ;- Assurances ;- REER;- Télétravail (hybridation) ;- Équipe stable et humaine ;- Échelle salariale compétitive en fonction de l'expérience ;- Organisation de 5@7, événements collaboratifs, etc.- Matériel informatique fourni (nécessite une bonne connexion internet pour l'utilisation de la téléphonie I.P)Responsabilités- Comprendre clairement la nature et les limites du mandat donné par le client;- Obtenir les documents de consentement nécessaires à la vérification demandée;- Effectuer le travail de vérification en utilisant les outils disponibles et se tenir informé des nouveaux services, des procédures et des lois applicables- Effectuer un suivi régulier en fonction des besoins des clients et répondre à leurs questions dans les délais;- Fournir les résultats aux clients selon la procédure établie et proposer d'autres pistes de recherche, si nécessaire;- Respecter les délais de services aux clients;- Effectuer des appels sortants et répondre aux appels entrants pour compléter les vérifications;- Veiller au respect des normes de l'entreprise en matière de respect de la vie privée et de sécurité- Travailler avec les membres de l'équipe pour assurer un excellent service à la clientèle;- Comprendre et appliquer la politique de résolution des problèmes ("processus d'escalade") si nécessaire;- Se référer au chef d'équipe pour obtenir des conseils, des réponses à leurs questions et les informer de toute situation problématique;- Effectuer toute autre tâche pouvant lui être assignée par un de ses superviseurs;QualificationsConnaissances et formation- Diplôme d’études secondaires (DES);- Bilinguisme (français et anglais);- Une troisième lange (un atout);- Capacité de frappe (vitesse de frappe minimale) - 30 mots par minuteExpérience et compétences- Un minimum d'un an d'expérience dans le service à la clientèle;- Excellentes connaissances informatiques, du web, d'une base de données conventionnelle ou d'un autre outil permettant de réaliser des audits;- Fortes capacités d'organisation, autonomie, souci du détail;- Capacité à communiquer clairement les résultats de la recherche;- Bonnes aptitudes à la communication orale et écrite;- Aptitude à travailler à la fois en équipe et individuellement;- Capacité à travailler dans un environnement changeant;SommaireCe poste vous intéresse ? Veuillez envoyer votre candidature par courriel à gregory.milhau@randstad.ca et stephanie.desgagnes@randstad.ca et nous vous contacterons rapidement si votre profil correspond aux critères.Au plaisir de vous parler.L'humain en tête!Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • dieppe, new brunswick
    • permanent
    • $50,876 per year
    Are you ready to take the next step in your career? Are you fluent bilingual English and French? Do you enjoy providing advice and problem solving? Are you interested in the financial/insurance industry?If you answered "yes", then this may be the the opportunity you have been looking for.Position: Customer Service Insurance Advisor - Permanent full timeLocation: Temporarily work from home due to Covid-19.Must be local to the Moncton, NB area.Start Date: January 2022Hours of Operation:Monday - Saturday8:00AM - 11:00PM35 hour work weekAdvantages- Competitive salary starting at $50,876- Permanent position- Sundays off- Guaranteed full time hours- 35 hour work week- Great career path for the financial/insurance industry- Growth and development opportunities- Benefits and Vacation- Work for a reputable company- Great team and company culture- Will go through training to become General Insurance LicensedResponsibilitiesResponsibilities for the Customer Service Insurance Advisor include (but are not limited to):- Inbound call centre environment- Handle 35-50 calls/day in both English and French language- Provide advice regarding auto and property insurance needs- Provide an excellent customer service experience- Maintain sales targets by up-selling and cross-selling products- Promote a positive company reputation- Will go through training to become General Insurance LicensedQualifications- Excellent English and French communication skills- Strong computer/keyboarding skills- Previous Customer Service or Call Centre experience is required- Ability to work under pressure and be adaptable- Positive and professional demeanor- Position is dependent on clear criminal and credit background checkSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Bilingual Insurance CSR - Moncton".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you ready to take the next step in your career? Are you fluent bilingual English and French? Do you enjoy providing advice and problem solving? Are you interested in the financial/insurance industry?If you answered "yes", then this may be the the opportunity you have been looking for.Position: Customer Service Insurance Advisor - Permanent full timeLocation: Temporarily work from home due to Covid-19.Must be local to the Moncton, NB area.Start Date: January 2022Hours of Operation:Monday - Saturday8:00AM - 11:00PM35 hour work weekAdvantages- Competitive salary starting at $50,876- Permanent position- Sundays off- Guaranteed full time hours- 35 hour work week- Great career path for the financial/insurance industry- Growth and development opportunities- Benefits and Vacation- Work for a reputable company- Great team and company culture- Will go through training to become General Insurance LicensedResponsibilitiesResponsibilities for the Customer Service Insurance Advisor include (but are not limited to):- Inbound call centre environment- Handle 35-50 calls/day in both English and French language- Provide advice regarding auto and property insurance needs- Provide an excellent customer service experience- Maintain sales targets by up-selling and cross-selling products- Promote a positive company reputation- Will go through training to become General Insurance LicensedQualifications- Excellent English and French communication skills- Strong computer/keyboarding skills- Previous Customer Service or Call Centre experience is required- Ability to work under pressure and be adaptable- Positive and professional demeanor- Position is dependent on clear criminal and credit background checkSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to carrie.nie@randstad.ca and add the subject line: "Bilingual Insurance CSR - Moncton".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • saint john, new brunswick
    • permanent
    • $48,876 per year
    Are you ready to take the next step in your career? Do you have excellent English communication skills? Do you enjoy providing advice and problem solving? Are you interested in the financial/insurance industry?If you answered "yes", then this may be the the opportunity you have been looking for.Position: Customer Service Insurance Advisor - Permanent full timeStart Date: January 2022Location: Temporarily work from home due to Covid-19.Must be local to the Saint John, NB area.Hours of Operation:Monday - Saturday8:00AM - 11:00PM35 hour work weekAdvantages- Competitive salary starting at $48,876 - additional bilingual premium if fluent French speaking- Permanent position- Sundays off- Guaranteed full time hours- 35 hour work week- Great career path for the financial/insurance industry- Growth and development opportunities- Benefits and Vacation- Work for a reputable company- Great team and company culture- Will go through training to become General Insurance LicensedResponsibilitiesResponsibilities for the Customer Service Insurance Advisor include (but are not limited to):- Inbound call centre environment- Handle 35-50 calls/day- Provide advice regarding auto and property insurance needs- Provide an excellent customer service experience- Maintain sales targets by up-selling and cross-selling products- Promote a positive company reputation- Will go through training to become General Insurance LicensedQualifications- Excellent English communication skills - (asset and bilingual premium for fluent French language)- Strong computer/keyboarding skills- Minimum 2 years previous Customer Service or Call Centre experience is required- Ability to work under pressure and be adaptable- Positive and professional demeanor- Position is dependent on clear criminal and credit background checkSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to maria.papachristos@randstad.ca and add the subject line: "Insurance CSR - Saint John".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you ready to take the next step in your career? Do you have excellent English communication skills? Do you enjoy providing advice and problem solving? Are you interested in the financial/insurance industry?If you answered "yes", then this may be the the opportunity you have been looking for.Position: Customer Service Insurance Advisor - Permanent full timeStart Date: January 2022Location: Temporarily work from home due to Covid-19.Must be local to the Saint John, NB area.Hours of Operation:Monday - Saturday8:00AM - 11:00PM35 hour work weekAdvantages- Competitive salary starting at $48,876 - additional bilingual premium if fluent French speaking- Permanent position- Sundays off- Guaranteed full time hours- 35 hour work week- Great career path for the financial/insurance industry- Growth and development opportunities- Benefits and Vacation- Work for a reputable company- Great team and company culture- Will go through training to become General Insurance LicensedResponsibilitiesResponsibilities for the Customer Service Insurance Advisor include (but are not limited to):- Inbound call centre environment- Handle 35-50 calls/day- Provide advice regarding auto and property insurance needs- Provide an excellent customer service experience- Maintain sales targets by up-selling and cross-selling products- Promote a positive company reputation- Will go through training to become General Insurance LicensedQualifications- Excellent English communication skills - (asset and bilingual premium for fluent French language)- Strong computer/keyboarding skills- Minimum 2 years previous Customer Service or Call Centre experience is required- Ability to work under pressure and be adaptable- Positive and professional demeanor- Position is dependent on clear criminal and credit background checkSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to maria.papachristos@randstad.ca and add the subject line: "Insurance CSR - Saint John".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • halifax, nova scotia
    • permanent
    • $50,876 per year
    Are you ready to take the next step in your career? Are you fluent bilingual English and French? Do you enjoy providing advice and problem solving? Are you interested in the financial/insurance industry?If you answered "yes", then this may be the opportunity you have been looking for.Position: Bilingual Customer Service Insurance Advisor - Permanent full-time.Location: Temporarily work from home due to Covid-19. Must be local to the Halifax, NS area.Hours of Operation:Monday - Saturday8:00AM - 11:00PM35 hour work weekAdvantages Competitive compensation $ 50,876- Permanent position- Sundays off- Guaranteed full time hours- 35 hour work week- Great career path for the financial/insurance industry- Growth and development opportunities- Benefits and Vacation- Work for a reputable company - Great team and company culture- Will go through training to become General Insurance LicensedResponsibilitiesResponsibilities for the Customer Service Insurance Advisor include (but are not limited to):- Inbound call centre environment- Handle 35-50 calls/day in both English and French language- Provide advice regarding auto and property insurance needs- Provide an excellent customer service experience- Maintain sales targets by up-selling and cross-selling products- Promote a positive company reputation- Will go through training to become General Insurance LicensedQualifications- Excellent English and French communication skills- Strong computer/keyboarding skills- Previous Customer Service or Call Centre experience is required- Ability to work under pressure and be adaptable- Positive and professional demeanor- Position is dependent on clear criminal and credit background checkSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to mina.albaghdadi@randstad.ca and add the subject line: "Bilingual Insurance CSR - Halifax".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you ready to take the next step in your career? Are you fluent bilingual English and French? Do you enjoy providing advice and problem solving? Are you interested in the financial/insurance industry?If you answered "yes", then this may be the opportunity you have been looking for.Position: Bilingual Customer Service Insurance Advisor - Permanent full-time.Location: Temporarily work from home due to Covid-19. Must be local to the Halifax, NS area.Hours of Operation:Monday - Saturday8:00AM - 11:00PM35 hour work weekAdvantages Competitive compensation $ 50,876- Permanent position- Sundays off- Guaranteed full time hours- 35 hour work week- Great career path for the financial/insurance industry- Growth and development opportunities- Benefits and Vacation- Work for a reputable company - Great team and company culture- Will go through training to become General Insurance LicensedResponsibilitiesResponsibilities for the Customer Service Insurance Advisor include (but are not limited to):- Inbound call centre environment- Handle 35-50 calls/day in both English and French language- Provide advice regarding auto and property insurance needs- Provide an excellent customer service experience- Maintain sales targets by up-selling and cross-selling products- Promote a positive company reputation- Will go through training to become General Insurance LicensedQualifications- Excellent English and French communication skills- Strong computer/keyboarding skills- Previous Customer Service or Call Centre experience is required- Ability to work under pressure and be adaptable- Positive and professional demeanor- Position is dependent on clear criminal and credit background checkSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to mina.albaghdadi@randstad.ca and add the subject line: "Bilingual Insurance CSR - Halifax".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • halifax, nova scotia
    • permanent
    JOB DESCRIPTIONAre you ready to take the next step in your career? Do you have excellent English communication skills? Do you enjoy providing advice and problem solving? Are you interested in the financial/insurance industry?If you answered "yes", then this may be the opportunity you have been looking for.Position: Customer Service Insurance Advisor - Permanent full timeLocation: Temporarily work from home due to Covid-19.Must be local to the Halifax, NS area.Start Date: January 2022Hours of Operation:Monday - Saturday8:00AM - 11:00PM35 hour work weekAdvantages-Competitive salary starting at $48,876- Permanent position- Sundays off- Guaranteed full time hours- 35 hour work week- Great career path for the financial/insurance industry- Growth and development opportunities- Benefits and Vacation- Work for a reputable company- Great team and company culture- Will go through training to become General Insurance LicensedResponsibilitiesResponsibilities for the Customer Service Insurance Advisor include (but are not limited to):- Inbound call centre environment- Handle 35-50 calls/day- Provide advice regarding auto and property insurance needs- Provide an excellent customer service experience- Maintain sales targets by up-selling and cross-selling products- Promote a positive company reputation- Will go through training to become General Insurance LicensedQualifications- Excellent English communication skills- Strong computer/keyboarding skills- Previous Customer Service or Call Centre experience is required- Ability to work under pressure and be adaptable- Positive and professional demeanor- Position is dependent on clear criminal and credit background check- Must be local to the Halifax areaSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to maria.papachristos@randstad.ca and add the subject line: "Insurance CSR - Halifax".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    JOB DESCRIPTIONAre you ready to take the next step in your career? Do you have excellent English communication skills? Do you enjoy providing advice and problem solving? Are you interested in the financial/insurance industry?If you answered "yes", then this may be the opportunity you have been looking for.Position: Customer Service Insurance Advisor - Permanent full timeLocation: Temporarily work from home due to Covid-19.Must be local to the Halifax, NS area.Start Date: January 2022Hours of Operation:Monday - Saturday8:00AM - 11:00PM35 hour work weekAdvantages-Competitive salary starting at $48,876- Permanent position- Sundays off- Guaranteed full time hours- 35 hour work week- Great career path for the financial/insurance industry- Growth and development opportunities- Benefits and Vacation- Work for a reputable company- Great team and company culture- Will go through training to become General Insurance LicensedResponsibilitiesResponsibilities for the Customer Service Insurance Advisor include (but are not limited to):- Inbound call centre environment- Handle 35-50 calls/day- Provide advice regarding auto and property insurance needs- Provide an excellent customer service experience- Maintain sales targets by up-selling and cross-selling products- Promote a positive company reputation- Will go through training to become General Insurance LicensedQualifications- Excellent English communication skills- Strong computer/keyboarding skills- Previous Customer Service or Call Centre experience is required- Ability to work under pressure and be adaptable- Positive and professional demeanor- Position is dependent on clear criminal and credit background check- Must be local to the Halifax areaSummaryHow to apply:This role will not be available for long! Interviews happening now!If you or someone you know is interested in this opportunity, please apply by following 1 of the following options:1. apply online on www.randstad.ca or2. send your current up-to-date resume to maria.papachristos@randstad.ca and add the subject line: "Insurance CSR - Halifax".Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • vaughan, ontario
    • permanent
    CASCADESFounded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 11,000 employees, who work in more than 90 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products  that customers have come to rely on. CASCADES CONTAINERBOARD PACKAGINGThe Containerboard Packaging Group, a division of Cascades, is the largest containerboard producer in Canada, and is also a top converter of corrugated products in the country. The Group manufactures a wide range of products made from recycled fibres for its North American customers in the food, beverage and consumer products sectors, among many others. The Division, which employs close to 3,400 people, owns six containerboard mills and nineteen corrugated products plants in Canada and the United States.Your challenge!Reporting to the Customer Service Supervisor, the  Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Individual responsibilitiesAccountableEnsure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusionResponsiblePerform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with business rulesValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemInitiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic wayUpdate customer on inventory status, delivery dates and other specific material order or supply requirements.Manage backorder processing, in accordance with guidelinesCreate returns (follow up on the order or need, from handling to delivery or conclusion)Experiences and strengthsDEC (college diploma) in administration and/or operations management or equivalent experience2 to 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAPAbility to act and react quickly while working on a number of files at the same timeCollaborative spirit needed to work closely with all team membersCustomer-centric approach and excellent communication and listening skillsAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsAbility to develop a deep understanding of the operational context, customer businesses and Cascades' value propositionInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems)Exemplary rigour in carrying out your responsibilitiesCascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.Use of the masculine in our communications refers equally to both men and women. 
    CASCADESFounded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 11,000 employees, who work in more than 90 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products  that customers have come to rely on. CASCADES CONTAINERBOARD PACKAGINGThe Containerboard Packaging Group, a division of Cascades, is the largest containerboard producer in Canada, and is also a top converter of corrugated products in the country. The Group manufactures a wide range of products made from recycled fibres for its North American customers in the food, beverage and consumer products sectors, among many others. The Division, which employs close to 3,400 people, owns six containerboard mills and nineteen corrugated products plants in Canada and the United States.Your challenge!Reporting to the Customer Service Supervisor, the  Customer Service Representative’s mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure exceptional customer service. You enter orders and document customer records in accordance with established procedures, rules and standards. You resolve any problems or order changes by collaborating with key stakeholders. You initiate the creation of material delivery documents in a way that respects your business partners' ability to meet demand. Finally, you provide a high-quality service to all your customers and suppliers by offering them customized solutions that target their needs and guarantee their satisfaction in order to maximize Cascades’ sales and profitability.Individual responsibilitiesAccountableEnsure fast and efficient handling of the need or order so as to satisfy the customer or supplierFollow up on the order or need, from handling to delivery or conclusionResponsiblePerform real-time order entry and apply customer service procedures and standardsDocument your customer or supplier files based on customer service processes and business rulesCreate and maintain professional relationships with your customers and business partnersSolve any issues, manage complaints and inquiries, escalate to your supervisor or inform stakeholders when necessaryEstablish the level of an order or break down orders or needs in accordance with business rulesValidate the status of orders or material supplies and communicate it to customers or suppliersPlace orders according to customer consignment and replenishment inventory levelsApply discounts and surcharges as requiredInform stakeholders in cases of changes in orders or material supplies in relation to the production order statusEnsure the accuracy of prices and order data, or customer or supplier material supply in the systemInitiate the creation of order delivery documents in compliance with the capacities and coordinate shipments and transport usage in an optimal and economic wayUpdate customer on inventory status, delivery dates and other specific material order or supply requirements.Manage backorder processing, in accordance with guidelinesCreate returns (follow up on the order or need, from handling to delivery or conclusion)Experiences and strengthsDEC (college diploma) in administration and/or operations management or equivalent experience2 to 5 years of relevant experience in a manufacturing sectorProficiency with various computer tools including Microsoft Office and SAPAbility to act and react quickly while working on a number of files at the same timeCollaborative spirit needed to work closely with all team membersCustomer-centric approach and excellent communication and listening skillsAbility to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needsAbility to develop a deep understanding of the operational context, customer businesses and Cascades' value propositionInterest in problem solving, ability to self prioritize daily tasks and work in a fast-paced environmentAbility to multi-task and provide multi-service support (phone, email, online systems)Exemplary rigour in carrying out your responsibilitiesCascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.Use of the masculine in our communications refers equally to both men and women. 
    • montreal, québec
    • permanent
    Vous recherchez un nouveau défi en service à la clientèle ? Une carrière dans le secteur du transport vous tente ?Est-ce que vous cherchez à rejoindre une entreprise locale, dynamique, en pleine croissance, qui favorise le développement personnel des individus, à l’intérieur d’une dynamique d’équipe, et offrant des perspectives de carrière stimulantes?Notre client, chef de file du transport intermodal vers Terre-Neuve-et-Labrador, cherche à embaucher, un ou une Représentant(e) au service à la clientèle pour leur bureau du centre-ville Montréal.Avantages- Entreprise reconnue dans son secteur d'activité ;- 3 semaines de congés ;- 37,5 h / semaine (formation en présentiel puis hybridation ;- Équipe stable et humaine ;- Assurances ;- Échelle salariale compétitive en fonction de l'expérience ;Responsabilités- Traiter les commandes des clients rapidement et efficacement. Prendre les réservations des clients par téléphone, fax et courriel- Répondre aux questions des clients concernant la disponibilité des équipements, le ramassage, la livraison, etc. Fournir de l’information aux clients sur les services de la compagnie (par exemple : la navigation, les horaires, le type d’équipement)- Procéder au suivi des réservations lorsque requis. Enquêter sur les plaintes des clients pour aider à déterminer les éventuelles défaillances au niveau des services- Résoudre les problèmes avec l’aide des répartiteurs et des autres départements-Communiquer avec les transporteurs routiers pour retracer les réservations lorsque requis- Numériser tous les documents des clients en ce qui a trait aux réservations;- Diriger le client vers le département approprié en ce qui concerne les prix, la facturation, etc.- Effectuer toute autre tâche connexe, tel que requisQualifications- Diplôme d’études secondaires ou toute autre combinaison d’expérience et de formation jugée équivalente- Expérience dans le service à la clientèle- Expérience dans le domaine du transport (un atout)- Bilinguisme (Français et Anglais)SommaireCe poste vous intéresse ? Veuillez envoyer votre candidature par courriel à gregory.milhau@randstad.ca, stephanie.desgagnes@randstad.ca ou meriem.ghoul@randstad.ca et nous vous contacterons rapidement si votre profil correspond aux critères.Au plaisir de vous parler.L'humain en tête!Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Vous recherchez un nouveau défi en service à la clientèle ? Une carrière dans le secteur du transport vous tente ?Est-ce que vous cherchez à rejoindre une entreprise locale, dynamique, en pleine croissance, qui favorise le développement personnel des individus, à l’intérieur d’une dynamique d’équipe, et offrant des perspectives de carrière stimulantes?Notre client, chef de file du transport intermodal vers Terre-Neuve-et-Labrador, cherche à embaucher, un ou une Représentant(e) au service à la clientèle pour leur bureau du centre-ville Montréal.Avantages- Entreprise reconnue dans son secteur d'activité ;- 3 semaines de congés ;- 37,5 h / semaine (formation en présentiel puis hybridation ;- Équipe stable et humaine ;- Assurances ;- Échelle salariale compétitive en fonction de l'expérience ;Responsabilités- Traiter les commandes des clients rapidement et efficacement. Prendre les réservations des clients par téléphone, fax et courriel- Répondre aux questions des clients concernant la disponibilité des équipements, le ramassage, la livraison, etc. Fournir de l’information aux clients sur les services de la compagnie (par exemple : la navigation, les horaires, le type d’équipement)- Procéder au suivi des réservations lorsque requis. Enquêter sur les plaintes des clients pour aider à déterminer les éventuelles défaillances au niveau des services- Résoudre les problèmes avec l’aide des répartiteurs et des autres départements-Communiquer avec les transporteurs routiers pour retracer les réservations lorsque requis- Numériser tous les documents des clients en ce qui a trait aux réservations;- Diriger le client vers le département approprié en ce qui concerne les prix, la facturation, etc.- Effectuer toute autre tâche connexe, tel que requisQualifications- Diplôme d’études secondaires ou toute autre combinaison d’expérience et de formation jugée équivalente- Expérience dans le service à la clientèle- Expérience dans le domaine du transport (un atout)- Bilinguisme (Français et Anglais)SommaireCe poste vous intéresse ? Veuillez envoyer votre candidature par courriel à gregory.milhau@randstad.ca, stephanie.desgagnes@randstad.ca ou meriem.ghoul@randstad.ca et nous vous contacterons rapidement si votre profil correspond aux critères.Au plaisir de vous parler.L'humain en tête!Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • montreal, québec
    • permanent
    Are you looking for a new challenge in customer service? Are you interested in a career in the transportation sector?Are you looking to join a local, dynamic, growing company that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a leader in intermodal transportation to Newfoundland and Labrador, is looking to hire a Customer Service Representative for their downtown Montreal office.Advantages- Company recognized in its sector of activity;- 3 weeks of vacations ;- 37.5 h / week (face-to-face training then hybridisation)- Stable and human team;- Insurances;- Competitive salary scale according to experience;Responsibilities- Process customer orders quickly and efficiently. Take customer reservations by phone, fax and email- Answer customer questions regarding equipment availability, pick-up, delivery, etc. Provide information to customers on company services (e.g. navigation, schedules, type of equipment)- Follow up on reservations when required. Investigate customer complaints to help determine potential service failures- Resolve problems with the help of dispatchers and other departments-Communicate with motor carriers to track reservations when required- Scan all customer documents related to reservations;- Direct the customer to the appropriate department regarding pricing, billing, etc.- Perform any other related duties as requiredQualifications- High school diploma or other combination of experience and education deemed equivalent- Experience in customer service- Experience in the transportation field (an asset)- Bilingualism (French and English)SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca, stephanie.desgagnes@randstad.ca or meriem.ghoul@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new challenge in customer service? Are you interested in a career in the transportation sector?Are you looking to join a local, dynamic, growing company that fosters the personal development of individuals, within a team dynamic, and offers stimulating career opportunities?Our client, a leader in intermodal transportation to Newfoundland and Labrador, is looking to hire a Customer Service Representative for their downtown Montreal office.Advantages- Company recognized in its sector of activity;- 3 weeks of vacations ;- 37.5 h / week (face-to-face training then hybridisation)- Stable and human team;- Insurances;- Competitive salary scale according to experience;Responsibilities- Process customer orders quickly and efficiently. Take customer reservations by phone, fax and email- Answer customer questions regarding equipment availability, pick-up, delivery, etc. Provide information to customers on company services (e.g. navigation, schedules, type of equipment)- Follow up on reservations when required. Investigate customer complaints to help determine potential service failures- Resolve problems with the help of dispatchers and other departments-Communicate with motor carriers to track reservations when required- Scan all customer documents related to reservations;- Direct the customer to the appropriate department regarding pricing, billing, etc.- Perform any other related duties as requiredQualifications- High school diploma or other combination of experience and education deemed equivalent- Experience in customer service- Experience in the transportation field (an asset)- Bilingualism (French and English)SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca, stephanie.desgagnes@randstad.ca or meriem.ghoul@randstad.ca and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • nepean, ontario
    • permanent
    • $24.00 - $25.00 per hour
    Have you always wanted to be able to make a real difference in people’s lives? Do you have strong customer service skills and thrive in a fast-paced environment? Are you the type of person who loves putting puzzle pieces together in order to create a seamless day? Have you been looking for a change in careers? This might be just the opportunity for you!We are looking for a great Dispatcher/Service Coordinator to become part of a great team in Nepean. In this role, you’ll be a very important part of the day-to-day operation of the company. You’ll need to be able to think on your feet, remain cool-headed in a crisis, and juggle multiple priorities seamlessly. You’ll be spending your time dealing with drivers and customers and will be arranging and following up on service calls. Specific experience with dispatching is ideal, particularly in a trades environment.AdvantagesWhat’s in it for you?- Pay starting at $24/hr-Monday-Friday day shifts (8am-5pm)- company paid benefits- 2 weeks vacation to start-growth opportunities available with a reputable company-accessible by transit-free parking on siteResponsibilitiesWhat you will be doing here:- Answer calls, dispatch technicians, and monitor/adjust the schedule as required- Organize service calls, and maintain a record for scheduled maintenance- Follow up with clients, and do quality calls- Greet customers who come into the locationQualificationsWhat you’ll bring to the role: Bilingualism (English/French) would be an asset2-3 years of customer service/office experience2-3 years of dispatch experience preferredPleasant demeanor over the phone and emails Excellent time management and prioritization skills Strong working knowledge of Microsoft Office, SageStrong written and oral communication skillsCritical and logical thinking skillsSummaryIf you are interested in this position, we invite you to apply directly to this posting or send an email to callcentreottawa@randstad.ca with the subject line "Dispatch"We appreciate all applications; however, we will only be reaching out to those who meet the qualifications.Please visit www.randstad.ca for all of the roles currently open at Randstad!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Have you always wanted to be able to make a real difference in people’s lives? Do you have strong customer service skills and thrive in a fast-paced environment? Are you the type of person who loves putting puzzle pieces together in order to create a seamless day? Have you been looking for a change in careers? This might be just the opportunity for you!We are looking for a great Dispatcher/Service Coordinator to become part of a great team in Nepean. In this role, you’ll be a very important part of the day-to-day operation of the company. You’ll need to be able to think on your feet, remain cool-headed in a crisis, and juggle multiple priorities seamlessly. You’ll be spending your time dealing with drivers and customers and will be arranging and following up on service calls. Specific experience with dispatching is ideal, particularly in a trades environment.AdvantagesWhat’s in it for you?- Pay starting at $24/hr-Monday-Friday day shifts (8am-5pm)- company paid benefits- 2 weeks vacation to start-growth opportunities available with a reputable company-accessible by transit-free parking on siteResponsibilitiesWhat you will be doing here:- Answer calls, dispatch technicians, and monitor/adjust the schedule as required- Organize service calls, and maintain a record for scheduled maintenance- Follow up with clients, and do quality calls- Greet customers who come into the locationQualificationsWhat you’ll bring to the role: Bilingualism (English/French) would be an asset2-3 years of customer service/office experience2-3 years of dispatch experience preferredPleasant demeanor over the phone and emails Excellent time management and prioritization skills Strong working knowledge of Microsoft Office, SageStrong written and oral communication skillsCritical and logical thinking skillsSummaryIf you are interested in this position, we invite you to apply directly to this posting or send an email to callcentreottawa@randstad.ca with the subject line "Dispatch"We appreciate all applications; however, we will only be reaching out to those who meet the qualifications.Please visit www.randstad.ca for all of the roles currently open at Randstad!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • guelph, ontario
    • permanent
    CASCADESFounded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 11,000 employees, who work in more than 90 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products  that customers have come to rely on. CASCADES CONTAINERBOARD PACKAGINGThe Containerboard Packaging Group, a division of Cascades, is the largest containerboard producer in Canada, and is also a top converter of corrugated products in the country. The Group manufactures a wide range of products made from recycled fibres for its North American customers in the food, beverage and consumer products sectors, among many others. The Division, which employs close to 3,400 people, owns six containerboard mills and nineteen corrugated products plants in Canada and the United States.Your challenge!Reporting to the General Sales Manager, the Design Supervisor’s mission is to support the sales growth strategy and ensure its implementation. You manage the employees of the Technical and Graphics Department while ensuring the quality of their work and its compliance with standards, regulations and procedures in effect as well as with customer needs. You help coordinate deadlines for all requests from the Sales team relating to the preparation of technical or graphic specifications. You are responsible for improving existing tools and processes and sparking your team’s creativity. Finally, you train staff on the proper use of equipment and support the Technical and Graphic Design team in order to maximize sales and customer satisfaction.Individual responsibilities Accountable Make sure that graphics and technical projects are feasible with our equipment, completed on time, on budget and to the user/customer’s satisfaction Engage and motivate your team, optimize resources and ensure your team's participation in strategic markets Responsible Support sales growth strategy and ensure its implementation Manage according to our customer satisfaction KPI and objectives Design packaging that meets customer needs while taking the manufacturing process into account Analyze and understand customer needs and propose innovative solutions that create added value for customers and Cascades Manage and document your activities and projects Facilitate exchanges between your department and the departments concerned Provide technical support and optimize designs Ensure your projects comply with current standards, regulations and procedures Manage and engage employees based on Cascades’ values and business strategy Elicit ideas for improvement and innovation within your team Make sure that the Design team keeps up with strategic markets, design trends and new technologies Identify high margin improvement potential for value tracker initiatives Create a collaborative context with other Design Supervisors, create synergies and help put in place common design process and tools Support group synergy aligned with strategic markets Experiences and strengths College diploma/degree in Design, Mechanical Engineering, Industrial Design technology or a related field 5 to 10 years of experience in a similar position Innovative mindset and high level of creativity Ability to carry out a number of projects simultaneously while respecting deadlines and priorities Leadership and a collaborative spirit that inspire and engage teams to achieve excellence Ability to quickly understand and meet customer needs Ability to support and advise business partners in analyzing their needs and finding solutions Ability to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needs Insight to be able to choose the best solutions based on analysis, experience and judgment Ability to proactively address issues and problems by proposing solutions Exceptional rigour and attention to detail Proficiency in drawing software Proficiency in French and English Core competencies defined for this jobPlanning and organizingDecision-makingClient-focusFlexibility and ability to adaptPartnershipTeam leadershipCascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.Use of the masculine in our communications refers equally to both men and women. 
    CASCADESFounded in 1964, Cascades produces, converts and markets packaging and tissue products that are composed mainly of recycled fibers. The Company employs 11,000 employees, who work in more than 90 production units located in North America and Europe. With its management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products  that customers have come to rely on. CASCADES CONTAINERBOARD PACKAGINGThe Containerboard Packaging Group, a division of Cascades, is the largest containerboard producer in Canada, and is also a top converter of corrugated products in the country. The Group manufactures a wide range of products made from recycled fibres for its North American customers in the food, beverage and consumer products sectors, among many others. The Division, which employs close to 3,400 people, owns six containerboard mills and nineteen corrugated products plants in Canada and the United States.Your challenge!Reporting to the General Sales Manager, the Design Supervisor’s mission is to support the sales growth strategy and ensure its implementation. You manage the employees of the Technical and Graphics Department while ensuring the quality of their work and its compliance with standards, regulations and procedures in effect as well as with customer needs. You help coordinate deadlines for all requests from the Sales team relating to the preparation of technical or graphic specifications. You are responsible for improving existing tools and processes and sparking your team’s creativity. Finally, you train staff on the proper use of equipment and support the Technical and Graphic Design team in order to maximize sales and customer satisfaction.Individual responsibilities Accountable Make sure that graphics and technical projects are feasible with our equipment, completed on time, on budget and to the user/customer’s satisfaction Engage and motivate your team, optimize resources and ensure your team's participation in strategic markets Responsible Support sales growth strategy and ensure its implementation Manage according to our customer satisfaction KPI and objectives Design packaging that meets customer needs while taking the manufacturing process into account Analyze and understand customer needs and propose innovative solutions that create added value for customers and Cascades Manage and document your activities and projects Facilitate exchanges between your department and the departments concerned Provide technical support and optimize designs Ensure your projects comply with current standards, regulations and procedures Manage and engage employees based on Cascades’ values and business strategy Elicit ideas for improvement and innovation within your team Make sure that the Design team keeps up with strategic markets, design trends and new technologies Identify high margin improvement potential for value tracker initiatives Create a collaborative context with other Design Supervisors, create synergies and help put in place common design process and tools Support group synergy aligned with strategic markets Experiences and strengths College diploma/degree in Design, Mechanical Engineering, Industrial Design technology or a related field 5 to 10 years of experience in a similar position Innovative mindset and high level of creativity Ability to carry out a number of projects simultaneously while respecting deadlines and priorities Leadership and a collaborative spirit that inspire and engage teams to achieve excellence Ability to quickly understand and meet customer needs Ability to support and advise business partners in analyzing their needs and finding solutions Ability to adapt quickly and a high level of agility in order to respond to the various stakeholders’ needs Insight to be able to choose the best solutions based on analysis, experience and judgment Ability to proactively address issues and problems by proposing solutions Exceptional rigour and attention to detail Proficiency in drawing software Proficiency in French and English Core competencies defined for this jobPlanning and organizingDecision-makingClient-focusFlexibility and ability to adaptPartnershipTeam leadershipCascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.Use of the masculine in our communications refers equally to both men and women. 
    • montreal, québec
    • permanent
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin/HR?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a Verification Agent for their downtown Montreal office.Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection for the use of I.P. telephony)Responsibilities- Clearly understand the nature and limitations of the mandate given by the client;- Obtain the necessary consent documents for the requested audit;- Carry out the audit work using the tools available and keep abreast of new services, procedures and applicable laws- Perform regular follow-up based on client needs and respond to client questions in a timely manner;- Provide results to clients according to established procedure and suggest additional avenues of research, if necessary;- Respect the deadlines for services to clients;- Make outbound calls and answer inbound calls to complete audits;- Ensure compliance with company privacy and security standards- Work with team members to ensure excellent customer service;- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism (French and English);- A third language (an asset);- Typing ability (minimum typing speed) - 30 words per minuteExperience and skills- A minimum of one year experience in customer service;- Excellent computer skills, web skills, conventional database or other auditing tool;- Strong organizational skills, self-starter, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you looking for a new administrative challenge? Are you interested in a career in the field of customer service - admin/HR?Are you looking to join an organization that fosters the personal development of individuals, within a team dynamic, and offers exciting career opportunities?Our client, a leading provider of background checks, is looking to hire a Verification Agent for their downtown Montreal office.Advantages- 37, 5 h ;- 2 weeks off;- Insurance ;- RRSP;- Telecommuting (hybridization) ;- Stable and human team;- Competitive salary scale according to experience;- Organization of 5@7, collaborative events, etc.- Computer equipment provided (requires a good internet connection for the use of I.P. telephony)Responsibilities- Clearly understand the nature and limitations of the mandate given by the client;- Obtain the necessary consent documents for the requested audit;- Carry out the audit work using the tools available and keep abreast of new services, procedures and applicable laws- Perform regular follow-up based on client needs and respond to client questions in a timely manner;- Provide results to clients according to established procedure and suggest additional avenues of research, if necessary;- Respect the deadlines for services to clients;- Make outbound calls and answer inbound calls to complete audits;- Ensure compliance with company privacy and security standards- Work with team members to ensure excellent customer service;- Understand and apply the problem resolution policy ("escalation process") as necessary;- Refer to the team leader for advice, answers to their questions and informs them of any problematic situations;- Perform any other duties that may be assigned by a supervisor;QualificationsKnowledge and training- High school diploma (DES);- Bilingualism (French and English);- A third language (an asset);- Typing ability (minimum typing speed) - 30 words per minuteExperience and skills- A minimum of one year experience in customer service;- Excellent computer skills, web skills, conventional database or other auditing tool;- Strong organizational skills, self-starter, attention to detail;- Ability to clearly communicate research results;- Good oral and written communication skills;- Ability to work both in a team and individually;- Ability to work in a changing environment;SummaryAre you interested in this position? Please send your application by email to gregory.milhau@randstad.ca and stephanie.desgagnes@randstad.ca, and we will contact you shortly if your profile matches the criteria.We look forward to speaking with you.Human Forward !Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • toronto, ontario
    • permanent
    Are you BILINGUAL in French and English with experience in CUSTOMER SERVICE? Do you consider yourself to be a CUSTOMER SERVICE GURU?A leading global company in the meal kit delivery market is looking to hire a Bilingual Customer Service Specialist (FRENCH) to join their team in Toronto!This company is looking for an enthusiastic and highly motivated problem solver who is passionate about delivering exceptional customer service. Our Customer Service Specialists are an integral part of our rapidly growing and fast-paced team. This position will collaborate with our agents who are critical to their business, and your feedback to management is critical to their improvement as a company. Customer Service is the voice of this Food Delivery company and to their customers both online and offline.AdvantagesWhy do you want the job?-A competitive salary and company benefits-75% discount on their meal kits-Partial top-up for parental leaves-A work-from-home allowance and flexibility to work remotely (within Canada) up to four weeks per year -HYBRID WORK APPROACH -We trust and support you - take ownership of your work and push your ideas from inception to execution-We want to see you grow - we support your career progression and provide learning and development opportunities-We take our work seriously, but we don't take ourselves too seriously. You’ll work with fun, energetic, and supportive teams. -We’ve kept up the work-hard, play-hard energy virtually. From team socials to HQ Wellness Wednesdays to holiday and milestone celebrations, you’ll have plenty of opportunity to connect socially with teammates across the companyResponsibilitiesYou will: -Liaise with our customer care agents and work to find resolutions for our customers quickly and efficiently-Bilingual Customer Service Representative responding to emails in , live chats, social media and taking calls (communication in french)-Go above and beyond to deliver exceptional customer service through specialist tasks such as logistics, payments and social media-Think swiftly to come up with creative solutions to any and all problems that arise-Constantly come up with ways to improve our relationship with our customers -Be proactive with identifying and solving problems - understanding the role that customer care plays in our growth as a business-Build a positive relationship with our operations team to ensure our customers are receiving the best product and service possible-Share feedback & insights with the broader organization, the department and more where applicableQualificationsYou have/are:-MUST BE FLUENT FRENCH WRITTEN AND ORAL COMMUNICATIONS-1-2 years experience in a customer service related position (e.g., call center, restaurants, retail, etc.)-Proficient Excel skills-Tech savvy and embraces technology to improve efficiency -A born problem solver who is hungry to learn a business from each angle-A natural team player with a contagiously happy attitude-Able to work well under pressure and enjoys the dynamism of a startup environment (fast-paced office, shifting priorities, an "all hands on deck" approach)-Able to work varied shifts times between 8am-9pm EST and rotational weekend shiftsSummaryIf this sounds like youTo apply:1. Email a copy of your resume to navpreet.sandhu@randstad.ca or luda.zadorovich@randstad.ca2. Create a profile on randstad.ca and apply directly to the postingQualified BILINGUAL (FRENCH) candidates will be contacted!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    Are you BILINGUAL in French and English with experience in CUSTOMER SERVICE? Do you consider yourself to be a CUSTOMER SERVICE GURU?A leading global company in the meal kit delivery market is looking to hire a Bilingual Customer Service Specialist (FRENCH) to join their team in Toronto!This company is looking for an enthusiastic and highly motivated problem solver who is passionate about delivering exceptional customer service. Our Customer Service Specialists are an integral part of our rapidly growing and fast-paced team. This position will collaborate with our agents who are critical to their business, and your feedback to management is critical to their improvement as a company. Customer Service is the voice of this Food Delivery company and to their customers both online and offline.AdvantagesWhy do you want the job?-A competitive salary and company benefits-75% discount on their meal kits-Partial top-up for parental leaves-A work-from-home allowance and flexibility to work remotely (within Canada) up to four weeks per year -HYBRID WORK APPROACH -We trust and support you - take ownership of your work and push your ideas from inception to execution-We want to see you grow - we support your career progression and provide learning and development opportunities-We take our work seriously, but we don't take ourselves too seriously. You’ll work with fun, energetic, and supportive teams. -We’ve kept up the work-hard, play-hard energy virtually. From team socials to HQ Wellness Wednesdays to holiday and milestone celebrations, you’ll have plenty of opportunity to connect socially with teammates across the companyResponsibilitiesYou will: -Liaise with our customer care agents and work to find resolutions for our customers quickly and efficiently-Bilingual Customer Service Representative responding to emails in , live chats, social media and taking calls (communication in french)-Go above and beyond to deliver exceptional customer service through specialist tasks such as logistics, payments and social media-Think swiftly to come up with creative solutions to any and all problems that arise-Constantly come up with ways to improve our relationship with our customers -Be proactive with identifying and solving problems - understanding the role that customer care plays in our growth as a business-Build a positive relationship with our operations team to ensure our customers are receiving the best product and service possible-Share feedback & insights with the broader organization, the department and more where applicableQualificationsYou have/are:-MUST BE FLUENT FRENCH WRITTEN AND ORAL COMMUNICATIONS-1-2 years experience in a customer service related position (e.g., call center, restaurants, retail, etc.)-Proficient Excel skills-Tech savvy and embraces technology to improve efficiency -A born problem solver who is hungry to learn a business from each angle-A natural team player with a contagiously happy attitude-Able to work well under pressure and enjoys the dynamism of a startup environment (fast-paced office, shifting priorities, an "all hands on deck" approach)-Able to work varied shifts times between 8am-9pm EST and rotational weekend shiftsSummaryIf this sounds like youTo apply:1. Email a copy of your resume to navpreet.sandhu@randstad.ca or luda.zadorovich@randstad.ca2. Create a profile on randstad.ca and apply directly to the postingQualified BILINGUAL (FRENCH) candidates will be contacted!Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
    • saint-laurent, québec
    • permanent
    • $40,000 - $45,000 per year
    Vous êtes un passionné du service client et aimez résoudre des problèmes ? Vous êtes bilingue et aimeriez commencer un nouveau poste rapidement dans l'ouest de Montréal? Le domaine de l'automobile vous passionne ? Nous avons le poste idéal pour vous. Œuvrant dans le domaine de l’automobile, cette entreprise a des activités partout au Canada et ne cesse de grandir. Nous sommes donc à la recherche d’un conseiller en service à la clientèle pour répondre à la forte demande.AvantagesVoici certains avantages dont vous pourrez bénéficier pour ce poste de conseiller en service à la clientèle à Pointe Claire : -Salaire compétitif -Stationnement gratuit-Avantages sociaux complets-Vacances dès la première année-Faire partie d'une compagnie stable et en croissance-Activités payé par l'entreprise ( BBQ, Pizza) -Avoir une équipe dynamique et chaleureuse -Avoir des rabais sur tous les produits ResponsabilitésRelevant du directeur du département voici certaines tâches que vous aurez à faire pour ce poste permanent situé à Pointe Claire : -S’assurer de répondre à un grand flux d'appels entrants provenant de différents concessionnaires au Canada- Répondre à toutes questions de la clientèle-Accompagner les membres dans leur utilisation du service et trouver les bons produits qui conviennent à leur demande-Créer des soumissions sur demande-Établir le lien entre les membres et les fournisseurs-Évaluer certaines opportunités d’affaires -Travailler en étroite collaboration avec le directeur et les membres de l’équipe -Autres tâches connexes en lien avec le service à la clientèle QualificationsVous possédez les qualifications requises pour ce poste permanent de conseiller en service à la clientèle : -Être parfaitement bilingue tant en français qu’en anglais -Avoir de bonnes approches aux téléphones, beaucoup d’entregent et offrir un bon service à la clientèle -Avoir une bonne gestion du temps, être bien organisé et être une personne proactive - Avoir de 5 ans d'expérience en service à la clientèle/ ventes (centre d'appel) / expérience dans le domaine automobile ou des pièces et un très grand atout - Être à l'aise avec la suite office et les outils informatiquesSommaireSi ce poste vous intéresse, veuillez nous appeler au 514-350-1006 ou nous envoyer un courriel à amelie.laprise@randstad.caSi vous connaissez des personnes donc ce poste pourrais les intéressées, n’hésitez pas à le partager.Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Vous êtes un passionné du service client et aimez résoudre des problèmes ? Vous êtes bilingue et aimeriez commencer un nouveau poste rapidement dans l'ouest de Montréal? Le domaine de l'automobile vous passionne ? Nous avons le poste idéal pour vous. Œuvrant dans le domaine de l’automobile, cette entreprise a des activités partout au Canada et ne cesse de grandir. Nous sommes donc à la recherche d’un conseiller en service à la clientèle pour répondre à la forte demande.AvantagesVoici certains avantages dont vous pourrez bénéficier pour ce poste de conseiller en service à la clientèle à Pointe Claire : -Salaire compétitif -Stationnement gratuit-Avantages sociaux complets-Vacances dès la première année-Faire partie d'une compagnie stable et en croissance-Activités payé par l'entreprise ( BBQ, Pizza) -Avoir une équipe dynamique et chaleureuse -Avoir des rabais sur tous les produits ResponsabilitésRelevant du directeur du département voici certaines tâches que vous aurez à faire pour ce poste permanent situé à Pointe Claire : -S’assurer de répondre à un grand flux d'appels entrants provenant de différents concessionnaires au Canada- Répondre à toutes questions de la clientèle-Accompagner les membres dans leur utilisation du service et trouver les bons produits qui conviennent à leur demande-Créer des soumissions sur demande-Établir le lien entre les membres et les fournisseurs-Évaluer certaines opportunités d’affaires -Travailler en étroite collaboration avec le directeur et les membres de l’équipe -Autres tâches connexes en lien avec le service à la clientèle QualificationsVous possédez les qualifications requises pour ce poste permanent de conseiller en service à la clientèle : -Être parfaitement bilingue tant en français qu’en anglais -Avoir de bonnes approches aux téléphones, beaucoup d’entregent et offrir un bon service à la clientèle -Avoir une bonne gestion du temps, être bien organisé et être une personne proactive - Avoir de 5 ans d'expérience en service à la clientèle/ ventes (centre d'appel) / expérience dans le domaine automobile ou des pièces et un très grand atout - Être à l'aise avec la suite office et les outils informatiquesSommaireSi ce poste vous intéresse, veuillez nous appeler au 514-350-1006 ou nous envoyer un courriel à amelie.laprise@randstad.caSi vous connaissez des personnes donc ce poste pourrais les intéressées, n’hésitez pas à le partager.Randstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    • toronto, ontario
    • permanent
    Vous êtes BILINGUE en français et en anglais et vous avez de l'expérience dans le domaine du SERVICE CLIENTÈLE ? Vous vous considérez comme un GURU du SERVICE À LA CLIENTÈLE ?Une entreprise mondiale dans le marché de la livraison de kits de repas cherche à embaucher un spécialiste du service à la clientèle bilingue pour se joindre à son équipe à Toronto !Cette entreprise est à la recherche d'une personne enthousiaste et très motivée pour résoudre des problèmes et qui est passionnée par la prestation d'un service à la clientèle exceptionnel. Nos spécialistes du service à la clientèle font partie intégrante de notre équipe en pleine croissance et au rythme effréné. Le titulaire de ce poste collaborera avec nos agents qui sont essentiels à leur activité, et vos commentaires à la direction sont essentiels à l'amélioration de l'entreprise. Le service clientèle est la voix de cette société de livraison de repas et de ses clients, en ligne et hors ligne.AvantagesPourquoi voulez-vous ce poste ?-Un salaire compétitif et des avantages sociaux-75 % de réduction sur leurs kits repas-Supplément partiel pour les congés parentaux-Une allocation pour le travail à domicile - 100% télétravail-Possibilités d'apprentissages en continu et d'avancement.-Nous prenons notre travail au sérieux, mais nous ne nous prenons pas trop au sérieux. Vous travaillerez avec des équipes amusantes, énergiques et solidaires. -Nous avons conservé l'énergie du "work-hard, play-hard" de manière virtuelle. Des réunions d'équipe aux mercredis du bien-être , en passant par les célébrations des fêtes et des événements marquants, vous aurez de nombreuses occasions de nouer des liens sociaux avec vos collègues dans toute l'entreprise.ResponsabilitésVous devrez : Vous êtes un(e) représentant(e) du service clientèle bilingue qui répond aux e-mails, aux chats en direct, aux médias sociaux et qui prend les appels (communication en français).-Vous vous surpasserez pour offrir un service client exceptionnel grâce à des tâches spécialisées telles que la logistique, les paiements et les médias sociaux.-Trouver constamment des moyens d'améliorer nos relations avec nos clients. -Être proactif dans l'identification et la résolution des problèmes, en comprenant le rôle que le service clientèle joue dans notre croissance en tant qu'entreprise.-Établir une relation positive avec notre équipe opérationnelle afin de garantir que nos clients reçoivent les meilleurs produits et services possibles.-Partager le feedback et les idées avec l'ensemble de l'organisation, le département et d'autres, le cas échéant.QualificationsVous avez/êtes :-Parfaitement à l'aise en Anglais et en Français autant à l'écrit qu'à l'oral-1 à 2 ans d'expérience dans un poste lié au service clientèle (par exemple, centre d'appels, restaurants, commerce de détail, etc.)-Vous avez des connaissances approfondies d'Excel.-Vous êtes à l'aise avec la technologie et l'adoptez pour améliorer l'efficacité. -Vous êtes un résolveur de problèmes né, avide d'apprendre une entreprise sous tous ses angles.-Un joueur d'équipe naturel avec une attitude positive.-Vous êtes capable de travailler sous pression et appréciez le dynamisme d'un environnement de démarrage (bureau au rythme rapide, priorités changeantes, approche "tout le monde sur le pont").-Capacité à travailler selon des horaires variés, entre 8 h et 21 h (heure de l'Est), et à travailler en rotation le week-end.SommaireSi cela vous ressemblePour postuler :Envoyez une copie de votre CV par courriel à lea.murray@randstad.caRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
    Vous êtes BILINGUE en français et en anglais et vous avez de l'expérience dans le domaine du SERVICE CLIENTÈLE ? Vous vous considérez comme un GURU du SERVICE À LA CLIENTÈLE ?Une entreprise mondiale dans le marché de la livraison de kits de repas cherche à embaucher un spécialiste du service à la clientèle bilingue pour se joindre à son équipe à Toronto !Cette entreprise est à la recherche d'une personne enthousiaste et très motivée pour résoudre des problèmes et qui est passionnée par la prestation d'un service à la clientèle exceptionnel. Nos spécialistes du service à la clientèle font partie intégrante de notre équipe en pleine croissance et au rythme effréné. Le titulaire de ce poste collaborera avec nos agents qui sont essentiels à leur activité, et vos commentaires à la direction sont essentiels à l'amélioration de l'entreprise. Le service clientèle est la voix de cette société de livraison de repas et de ses clients, en ligne et hors ligne.AvantagesPourquoi voulez-vous ce poste ?-Un salaire compétitif et des avantages sociaux-75 % de réduction sur leurs kits repas-Supplément partiel pour les congés parentaux-Une allocation pour le travail à domicile - 100% télétravail-Possibilités d'apprentissages en continu et d'avancement.-Nous prenons notre travail au sérieux, mais nous ne nous prenons pas trop au sérieux. Vous travaillerez avec des équipes amusantes, énergiques et solidaires. -Nous avons conservé l'énergie du "work-hard, play-hard" de manière virtuelle. Des réunions d'équipe aux mercredis du bien-être , en passant par les célébrations des fêtes et des événements marquants, vous aurez de nombreuses occasions de nouer des liens sociaux avec vos collègues dans toute l'entreprise.ResponsabilitésVous devrez : Vous êtes un(e) représentant(e) du service clientèle bilingue qui répond aux e-mails, aux chats en direct, aux médias sociaux et qui prend les appels (communication en français).-Vous vous surpasserez pour offrir un service client exceptionnel grâce à des tâches spécialisées telles que la logistique, les paiements et les médias sociaux.-Trouver constamment des moyens d'améliorer nos relations avec nos clients. -Être proactif dans l'identification et la résolution des problèmes, en comprenant le rôle que le service clientèle joue dans notre croissance en tant qu'entreprise.-Établir une relation positive avec notre équipe opérationnelle afin de garantir que nos clients reçoivent les meilleurs produits et services possibles.-Partager le feedback et les idées avec l'ensemble de l'organisation, le département et d'autres, le cas échéant.QualificationsVous avez/êtes :-Parfaitement à l'aise en Anglais et en Français autant à l'écrit qu'à l'oral-1 à 2 ans d'expérience dans un poste lié au service clientèle (par exemple, centre d'appels, restaurants, commerce de détail, etc.)-Vous avez des connaissances approfondies d'Excel.-Vous êtes à l'aise avec la technologie et l'adoptez pour améliorer l'efficacité. -Vous êtes un résolveur de problèmes né, avide d'apprendre une entreprise sous tous ses angles.-Un joueur d'équipe naturel avec une attitude positive.-Vous êtes capable de travailler sous pression et appréciez le dynamisme d'un environnement de démarrage (bureau au rythme rapide, priorités changeantes, approche "tout le monde sur le pont").-Capacité à travailler selon des horaires variés, entre 8 h et 21 h (heure de l'Est), et à travailler en rotation le week-end.SommaireSi cela vous ressemblePour postuler :Envoyez une copie de votre CV par courriel à lea.murray@randstad.caRandstad Canada s'est engagée à se doter d'un effectif compétent qui reflète la diversité de la population canadienne. Par conséquent, Randstad accueille favorablement les demandes d'emploi des femmes, des peuples autochtones, des minorités ethniques, des personnes handicapées, des personnes de toutes orientations et identités sexuelles, des minorités visibles, et d'autres personnes qui pourraient contribuer à une plus grande diversité. Randstad Canada s'est aussi engagée à instaurer des processus de sélection et un milieu de travail inclusifs et exempts d'obstacles. Si l'on communique avec vous au sujet d'une possibilité d'emploi ou pour des examens, veuillez faire part au représentant ou à votre succursale locale, en temps opportun, de vos besoins pour lesquels des mesures d'adaptation doivent être prises pour vous permettre une évaluation juste et équitable. Les renseignements reçus au sujet de mesures d'adaptation seront traités confidentiellement.Veuillez svp communiquer avec votre succursale locale pour tout commentaire sur l’équité ainsi que pour tout besoin d’accommodement.
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