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service operations coordinator - ottawa

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job details

ottawa, ontario
job category
Administrative Support
job type
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job description

Our client in the security and alarms industry is looking for a Customer Service Coordinator to work a 12-month assignment with strong potential for extension or full-time position in their Ottawa office! If successful you will work 40 hours per week at a rate of $22.06 per hour. Responsibilities include:

•Coordinates all contract scheduling, revenue forecasting, billings,
collections, subcontract creation and resource planning with guidance from the Team Leaders.
• Partners effectively with the Operations Team Manager(s) to ensure financial commitments are met monthly, quarterly and annually.
• Ensures work performed is in compliance with state, local, federal, and legal requirements and operates with the highest of ethics and all work is completed in a reasonable timeframe.
• Develops relationships with our subcontractors and customers to facilitate payables and receivables effectively.
• Upon completion, reconciles all contract close out activities monthly.
• Follows up on activities to ensure completion in an established timeframe (i.e. subcontract invoices, billing, material purchases, etc.). to meet monthly financial commitments.
•Develops and maintains viable long-term relationships with customers and subcontractors.
•Participates in business review meetings by preparing and discussing critical contract information pertinent to current profitability status (i.e. AR disputes, slippage issues, unbooked change orders, billings). Researches and follows up on questions identified during monthly business review.

• Gain valuable experience working for a well-recognized organization
• Work Full time hours on a 12-month assignment with possibility to the extension or full-time position
• Earn a competitive wage ($22.06 per hour)
• Ottawa Office

• 3-5 years of service/construction industry experience managing service operations and / or service scheduling.
• Demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Strong interpersonal skills to effectively communicate with both internal and external clients.
• Ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Prioritize work activities based upon financial impact to desired business goals.
•Experience and/or basic project accounting or costing principals is desired.
•Able to influence diverse teams to accomplish tasks/goals.
•Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, PowerPoint and Internet business application usage

We appreciate your interest and efforts but only qualified candidate will be contacted.


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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.