tax support analyst in mississauga

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job details

mississauga, ontario
job category
Finance and Accounting
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job description

Our client, a leader in the financial software space and voted the #1 company to work for in Canada is hiring several tax support representatives for a 6 month contract with long term potential.


• Resolve customer inquiries by phone, chat or email.

• Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes.

• Do the right thing for the customer. Ensure that they have the tools and knowledge they need to run their business.

• Apply your deep tax knowledge to test and validate that ProFile Tax software is working as per design to resolve customer issues

Work in a state of the art facility countless employee perks. Voted the #1 employer in Canada!
Located in Mississauga

• Tax support experience required.

• Experience preparing T1 and T2 tax returns required.

• Previous experience in technical support is preferred and call center experience is a plus.

• Must possess basic computer skills including MS Office Suite.

• Excellent analytical, problem solving and interpersonal skills to deliver high customer satisfaction.

• Detail oriented, the ability to properly document and create customer call notes in a computer system using multiple screens of data.

• Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone, Chat and email.

• Ability to manage multiple priorities within a fast paced and high volume environment.

• Ability to work in a team environment.

• High School or GED preferred.


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Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.