technical customer service representative in nanaimo

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nanaimo, british columbia
job category
Contact Centre and Customer Care
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job description

We are looking for Technical Customer Service Representatives for a well known, reputable Telecommunication and entertainment company located in Nanaimo, BC! This is a permanent full time or part time position, starting October 15th, 2018.

If you have experience working as a customer service representative, help desk or in a call centre setting ... this opportunity might be for YOU!

The successful candidates must have strong communication skills, be motivated and driven to succeed, and have a passion for providing an exceptional customer experience.

As a Technical Service Representative, you will:
- Handle inbound calls from customers
- Deliver an exceptional customer service experience
- Troubleshoot and guide customers through technical issues
- Educate clients and promote features, benefits and advantages of products and services (some warm up-selling)

- Family-oriented company feel, great work culture
- Convenient location: Nanaimo, BC (near 19 and Wellington)
- Comprehensive benefits from day one
- Advancement and career growth opportunities
- Cafeteria on-site
- Paid training 4 weeks full time

- Excellent Communication skills
- Previous Customer Service Representative experience is required
- Previous technical, help desk or sales experience is an asset
- Ability to trouble shoot and provide knowledgeable guidance to customers
- Strong time management organizational skills

Start date:
October 15th, 2018

Hours of Operation:
7:00 am – midnight (rotational shifts)

Full time:
- Full time Representatives will work 40 hours/week

Part time:
- Part time Representatives will work 20-40 hours/week

- $14.71 - $16.00 hourly rate (dependent on experience)
- Guaranteed 9% increase after first 90 days of employment
- Monthly commission on top of your base pay

Interested in this opportunity? Apply now.

Interview dates: Being held now.

Here's how to apply:
1) Call our office at 905.814.6554 ext. 5301 and ask to speak to Oksana or Carrie
2) Email a copy of your resume to and reference "Technical Service Representative - Nanaimo, BC" in the subject line
3) Apply on

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Randstad Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.