user support / helpdesk - montreal

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montreal, québec
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We are looking to hire an Applications Consultant - User support / HelpDesk

Job description:

Windows Server Operations Specialist (L3)The Windows Server Operations group provides a stable, yet agile and dynamic infrastructure platform to support the business functional requirements whilst managing associated risks. Working with the team allows for exposure to stability, security and production engineering of a large global environment of 10000+ Windows Server.
We integrate and interact with regional and global colleagues to drive change through identifying areas for process improvement, automation and scripting wherever possible.
We are looking for a Level 3 Server Operations Specialist to maintain technology infrastructure, providing operational stability by following and using the tools, policies, processes and procedures available. You will also be involved in numerous project based activities aiming to expand and enhance the services provided within the environment. You will work with us to evaluate, discuss, listen to and re-think ideas to move forward in a productive manner - providing constructive feedback when necessary.

Primary responsibilities:
Responding to L2 escalations.
Resolving incidents impacting hosts or environment.
Creating, reviewing, maintaining and updating documentation.
Working with global colleagues to provide globally consistent processes and procedures.
Investigating & troubleshooting root causes via problem management
Escalating and liaising with additional internal/external groups when required, resulting in satisfactory resolution.
Facilitating knowledge amongst colleagues.
Planning and controlled execution of releases into the managed environment.
Working with engineering groups to deliver value to customers.
Providing input into Business Continuity Planning and Practices.
Participating in an on call rotation, this is cycled between 15 people at present.
Assisting in major environment events such as power down and disaster recovery.

Skills required:
Experience in supporting Windows Operating Systems including Windows Server 2008R2 and 2012R2
Experience in deploying, migrating and supporting one or more of Citrix products such as Citrix NetScaler, Citrix XenApp and XenDesktop
Understanding of Performance Analysis and Troubleshooting tools (e.g. Sysinternals Tools, PerfMon, Splunk, ExtraHop, etc.)
Good understanding of Network layers
Good communication skills in English and the ability to effectively communicate with technical / non-technical personnel
Scripting skills (PowerShell preferably)

Desired skills:
Any of the below:
Experience in deploying, migrating and supporting one or more core Microsoft technologies on a large scale environment (e.g. Active Directory, System Center Suite including Operations Manager, Configuration Manager and Orchestrator, WSUS, Failover Clustering DFS-R, DFS-N, Printing)
Understanding of Cloud technologies including Microsoft Systems Center and Azure
Working knowledge of security and threat management principles
Clustering and Storage Management technologies
Understanding of hypervisor virtualization technologies such as VMWare ESX and Microsoft Hyper-V
Experience with client management products (e.g. IBM Bigfix, Microsoft System Center, Tanium)

Randstad Professionals Canada
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.

For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.