As a Senior Business Analyst / Project Manager, you will be part of the After Sales Systems & Innovation department. The aim of our department is to provide innovative and high quality systems for the after sales area, whose objective is to support the entire after Sales process at customers, dealers and DAF. By means of optimized diagnostic, servicing and support processes, systems, other tools and knowledge. This dynamic team is responsible for the agile management, design, maintenance, development, systems integration and (automatic) testing of the After Sales Systems. We are looking for additional support in the area of dealer work shop services: From the point of calling in a vehicle pro-actively until the moment the repair of a vehicle is finalized. This to support the team that is continuously optimizing and extending these processes by means of multiple projects.Objective:The Business Analyst analyses and improves existing business processes and initiates, develops and supervises the implementation of new product-, services- or information flows in order to improve operational effectiveness and reduce integral costs.Main tasks:Make a sound and thorough analysis of business goals, challenges & processes in order to establish the as-is situation and identify areas of improvement.Creating Business Requirements and acceptance criteria.Provide input for project plans in consultation with the IT Department, including timing, costs and quality/scope.Initiate, coordinate, participate and/or lead multidisciplinary (international) project teams.Contribute to and review the design of systems, the development of applications and other tools to support business processes.Support and coordinate the user tests in cooperation with Functional Application Manager.Report project status and present the contents and realization of results to management.Support a smooth implementation of new /changed business processes and -systems, develop related desk procedures and work instructions, provide training, support and after care.ArbeidsvoorwaardenProject for 22,5 hours per week.First assignment 3 days per week, with the intention to extend to 4 or 5 days/week from mid 2021.