Purpose of the job:
To ensure that clients receive a proactive, excellent service, maximizing the potential for business within that client regionally. To be a central management representative for the Account Manager and team and to ensure that the account is being managed in the most efficient way.
CommercialBudget/forecast management; responsible for supporting the definition and managing annual budgets (monthly P&L).Determine, monitor and review costs, operational budgets and staffing requirements within the account.Support the management of the business plan to deliver against the accounts commercial objectives.Support the CSD with account development strategy (which would include account retention, increasing scope for RSR and wallet share for Randstad operating companies)Develop and drive solid invoicing & payment. Ensure payment processes made appropriately for all services offered
Stakeholder Relationship ManagementDevelopment of existing services delivered to client accountsIdentification, initiation and implementation of new service offeringsIdentification and development of key client relationshipsMeet with client sponsors on a monthly basis as a minimumExpand business areas / geographies within clients where possiblePrepare and attend formal and informal business review meetings, such as monthly, quarterly & yearly review meetings with clientAct as point of escalation for all issues that cannot be resolved by AM
Program Management & Service DeliveryOverlooks RPO/MSP contract negotiation from an operations point of viewExecute and steer contract obligations and ensure excellent deliveryDirect Management of Account Managers who in turn manage the associated delivery teamEnsure optimum staffing levels to service account effectively and profitablyGuide and mentor AM to ensure effective management succession planningConduct great conversations/ appraisals for AMsGuide AM in conducting and reviewing staff great conversations (appraisals) to ensure relevant, realistic objectives are setEnsure teams effectively utilize all possible methods to direct deliveryAssist sales team with new pitchesAssist with implementation of new accounts you will oversee as Operations ManagerManagement of team performance against kpi’s.Project work as and when required dependent on client needs
LeadershipTake company values, vision and expectations and ensure the allocated client operations team follows the path expected.Create and implement the operational and development strategy for the team’s success.Build, manage and motivate the team to meet the service level(s) required.Work to ensure a cohesive and highly motivated team environment with responsibility for effective skill transfer and knowledge share.
Experience:Team management experience preferably in the recruitment process outsourcing service industry, with expertise in cross border managed service program delivery.Experience in managing business plans and budgets.Proven experience of developing relationships working at operational level.Previous experience of managing commercial budget.Proven experience of managing client solutions and be able to apply this knowledge.
Competencies:Intellectual Strength: Randstad leaders leverage strong intellectual power to identify pattern and draw insights from information in order to conceptualize strategic direction, solve problems and identify opportunitiesAgility: Randstad leaders proactively address change on all dimensions. They anticipate change and view situations from different perspectives whilst keeping pace in decision making to realize opportunities and mitigate risksExcellent Execution: Randstad leaders drive excellent execution by setting up robust processes to execute strategies, and follow through with strong monitoring and operational navigation to ensure results. Is firm and courageous in leading executionLead: Randstad leaders enable teams to deliver high performance by providing direction and clarity of purpose, a focus on accountability and the orchestration of efforts. They set high standards and provide the support people need.Connect: Randstad leaders identify potential for synergies across the business and build commitment to achieve shared goals. They thrive on working with people (internal & external, clients & flex workers) that represent a mix of backgrounds, insights and perspectivesPartner: Randstad leaders build strategic partnerships with clients and stakeholders. They actively shape the external environment for the success of Randstad, leveraging their personal credibility and thought leadership in getting people onside
Excellent command of the English and Polish (another European language is a plus)
Travel is required (approximately 50%); based on client needs and project/work location....